Rated 4.4 out of 5 by 273
Rated 4.0 out of 5.0 by Mr Slater comfortable bed great service
Nice hotel , sadly , I had one of our crew tweakers staying in the room above me , no sleep. Certainly not the staffs fault.
October 2, 2015
Rated 4.0 out of 5.0 by ManhattanJoe Grants Pass tucked into mountainside
Convenient. Clean. Secure. Friendly.
This Holiday Inn Express is a great stop if you are in southern Oregon. I've stayed here for sixteen or seventeen nights and my experience has been delightful. The staff are very friendly and eagerly accommodate your request and needs. I have had to interact with Front Desk, management, Housecleaning and Maintenance and all have been a solid 10 for service.
The reason that I did not award a 5th star to this location has to do with a few areas that need some attention. I have only stayed in two rooms but both have needed better maintenance: Broken fridge; slow moving sink, windows that are immobile, and one had an overly soft mattress.
Also, the breakfast was sub-par for Holiday Inn Express. The eggs and coffee seemed always to finish at 7:45 am. One morning is not a terrible inconvenience, but it happened more than once during my stay. I believe the person responsible for breakfast may need some assistance because these items ought not run ought at prime time. One morning, I waited for the eggs to come out wanting my morning protein, and they came out with burned pieces mixed in with the platter of yellow. Not appetizing.
I will definitely be back because, perhaps, feedback such as this will only motivate this staff to get these few items back in line with what I have come to expect from HIE.
Oh! and did I mention the views? Worth your consideration.
September 29, 2015
Rated 5.0 out of 5.0 by DavidGinger Overall Experience Was Peaceful
Peaceful--that is how we would describe our overall experience. This was even during and after our own reservation errors but the front desk clerk was wonderfully helpful with a great, peaceful attitude. Even after our own confusion using the Internet, the desk clerk helped us in between the guests lining up. The front desk clerk kept peace about him, and the entire line of guests, as he very efficiently handled the guests and assisted us in between. Our sleep was uninterrupted and comfortable--peaceful :-).The front desk clerk provided direct, exact, easy instructions to a restaurant exceeding our expectations. Breakfast was predictably good. We will be staying at this Holiday Inn in the future!
September 23, 2015