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Rated 4.3 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by grants pass hotel Our vacation of two months took us to grants pass in order to see Crater Lake, Or. The hotel was fine, no problems. June 28, 2013
Rated 3.0 out of 5.0 by Front Desk Disappointment I was returning from a business trip in Nevada, but was dressed very casual because of the long drive. The front desk girl asked if I was traveling on business or pleasure. I was ready to hand her my federal ID and say business, but since technically my business was complete and I was returning home I was stumbled on what to say so I said "pleasure." I asked how she would know, and she looked at me up and down, then said they have to go by the way people are dressed; typically people are in suits. Her whole demeanor was offending. I realize it must be a judgement call for the front desk and I WAS dressed very casual, but had I not been flustered initially I could have pushed the issue. Too much stress over a minor rate issue, and I was exhausted but thought her attitude was worth mentioning. June 28, 2013
Rated 2.0 out of 5.0 by Room is clean and comfortable but the breakfast is terrible the room is clean and comfortable. It's not a regular hot breakfast it's more like continental breakfast with nasty powder eggs nasty machine pancakes the staff was ok. It still looks dated June 23, 2013
Rated 5.0 out of 5.0 by Great location, clean and quiet A very easily accessed location, clean, bright, upgraded room. Staff were very helpful. The location is close (walkable) to several excellent restaurant choices. We were amused to see Grants Pass in the news at home, for being the location of the institute where One Flew over the Cuckoo's Nest was filmed. June 11, 2013
Rated 5.0 out of 5.0 by great experience this was a great experience. All amenities were very very good!! June 7, 2013
Rated 5.0 out of 5.0 by Great hotel and great service I love staying at the Grants Pass Holiday Inn Express--the staff go out of their way to make me feel valued as a Priority Club member. My suite was spacious and very comfortable and I wish I could have stayed longer! June 3, 2013
Rated 5.0 out of 5.0 by Many Thanks The Holiday Inn Express in Grants Pass is the BEST choice for lodging in town. I have stayed many many times over the last several years. My stays have ranged from 1 night to several weeks at a time. The staff has always been great to me my husband and the dogs. During the last year both of my parents passed away and the staff was very kind and took great care in seeing our needs were met during this difficult time. We are so appreciative to have the Holiday Inn Express as our home away from home. Thank you very kindly for the years of welcoming us at your Inn. Most Sincerely. June 2, 2013
Rated 2.0 out of 5.0 by good value and location Clean rooms and nice breakfast. Good location. Kitchen staff very nice. May 31, 2013
Rated 5.0 out of 5.0 by GRANTS PASS HOLIDAY INN EXPRESS IS A GREAT STOP OVER This establishment is ship shape. Always have a good experience staying there. Made reservation in route in the morning while on the road, and always treated nice by the staff. Even at breakfast the next morning, the manager came by and asked us how our stay was so far. Very friendly, and courteous. Rooms are quiet, cool in the heat, warm in the cool weather. Walking distance to good places to eat, as well as shop. May 26, 2013
Rated 3.0 out of 5.0 by Noisy I generaly use the Holiday Inn Express when I travel and have never had a bad experience before this. This hotel was quite noisy, when the people in the room above walked across the floor there was a loud squeaking noise. listening to people talking through the poorly insulated building untill 2 AM made it difficult to sleep. I could clearly hear the trucks on the I-5 using their engine brakes, the hotel is beside the freeway. May 25, 2013
Rated 5.0 out of 5.0 by overall great place to stay!! The staff is warm, friendly and professional...they always go the extra mile... thank you, Guide Dogs for the Blind loves you!! May 15, 2013
Rated 4.0 out of 5.0 by Beautiful town and convenient comfortable location We stayed in Grants Pass again after staying in February 2013 traveling to our son's home in Washington. We have a favorite dinner place on the river that is delightful too. It's breaks up a long trip with a refreshing stop. May 6, 2013
Rated 5.0 out of 5.0 by Best Breakfast This was the best hotel breakfast we've had in a long time! Yummy! May 3, 2013
Rated 5.0 out of 5.0 by And you returned my jeans promptly! Our stay of choice is always Holiday Inn Express, always easy access from freeway, always clean,staff is always pleasant and we always look forward to that breakfast! Our stay in Grants Pass was especially remarkable because for some reason I left my newest pair of jeans in the room:( A quick call and quick response from the front desk and a call the next day that she had put my jeans in the mail was so amazing. Sure enough in 3 days I had my jeans. Thank you very much!! We look forward to our next HIE stay. Phyllis B. April 27, 2013
Rated 4.0 out of 5.0 by Good place to stop after a long day This was our second stay in march 2013. We were in a updated room, it was bright and comfortable . On our next trip south we stay here again. April 13, 2013
Rated 3.0 out of 5.0 by Great I had a great experience. The location was convientent and the breakfast was good. I love not having to stop somewhere for food once Im on the road. March 30, 2013
Rated 5.0 out of 5.0 by excellent hotel Very nice hotel. Currently under construction and it looks like about half done. They did a good job of keeping the construction from interferring with the guests and so far it looks great. March 25, 2013
Rated 5.0 out of 5.0 by Upgraded Holiday Inn Epress The property was a bit tricky to find after leaving I5, but it was worth the sleuthing. Our room was recently upgraded and was top notch. The breakfast offering was very old, as usual. March 22, 2013
Rated 4.0 out of 5.0 by grants pass nice place for a one night stay laundry facilities were nice grat that pets were allowed March 17, 2013
Rated 4.0 out of 5.0 by good room for value we had a double queen bed room and it was reasonably comfortable. They were undergoing renovations in parts of the property it is was contained for dust. . It was pretty obvious it needed the updating. The staff was very polite and tried hard to make it a nice visit. My kid forgot her toothbrush and the hotel gave her one which was nice but it snapped when I held it. I got another and the brissles came out when she brushed her teeth. She was not happy about that and we ended up going out to get her a new toothbrush. March 15, 2013
Rated 1.0 out of 5.0 by Disappointed and Astounded I was very disappointed! At the front check in, there was no recognition or greeting. I wondered why they would place a "pet owner" on the 4th floor as this is not convenient to take a pet out. In the room, there was dust all over the lamp stand and dirty night stands. A pillow smelled of chemicals. This room was NOT CLEAN! The bed was very hard and springs squeaked when you sat on them. When I looked it was the same "blue mattress" as stacked in the lower front window. Noise from the heating unit was loud. The power flashed off and on, the clock and T.V. went in and out. i called the front desk and explained what I encountered. i got an explanation that they were remodeling. That this room had been done. No resolution was offered. This was late in the evening. In the early morning the noise from heavy equipment and crew was loud! I went to my vehicle to find it surrounded by cones and equipment removing shrubbery from the front of the building! February 24, 2013
Rated 1.0 out of 5.0 by customer service not up to expectation Gentleman behind counter said 'hi' and I gave him my driver's license and Priority credit card. He handed them back after about 2 minutes with key cards and 2 bottles of water and said have a nice night. I didn't sign or initial seemed unusual. About 2 a.m. there were men beating on doors, including ours, saying 'let us in! let us in!" and swearing loudly while beating on the doors. They sounded very intoxicated. The next morning, we saw those same men (recognized their voices) in the breakfast area getting coffee and preparing to go to work (they were covered in dirt and clearly working nearby and staying at the hotel). I told the person at the front desk (the same man who checked us in the night before) and all he could say was "sorry, but they've been here all week and there hasn't been any problem since they've been here or any other complaints." Wow. February 2, 2013
Rated 2.0 out of 5.0 by Noisy Night Very noisy room. The air conditioners of other rooms running all night and every step taken in room above was loud. The place is currently being remodeled and I'm not knocking them for any of that; but they need to do some soundproofing. January 19, 2013
Rated 4.0 out of 5.0 by Good Experience We are repeat customers and even though there were renovations happening the staff made sure we were comfortable. Great access to I-5 and places to eat, good breakfast options. We will continue to use the Holiday Inn for our travel. January 3, 2013
Rated 5.0 out of 5.0 by One of my favorite Holiday Inns. I have stayed here before since I have family in Grants Pass. The Inn is being remodeled and there is virtually no inconvience. I was able to look at the fabric and carpet samples. The choices are excellent. There was ample room to park my tow vehicle and car trailer and felt comfortable leaving my custom car in the lot. Very good property. CM November 23, 2012
Rated 2.0 out of 5.0 by No sleep! This hotel's walls must be made of paper. I was put in a room neighboring the stairs. Every time someone went up or down it woke me up. The stairs sounded like they were in a 100 year-old house. Not to mention the people upstairs, down the hall, the construction and the freeway traffic. I asked to be moved to a quieter room and the front office person said the hotel was booked. Additionally, the beds were uncomfortable with squeaky springs. I will not stay at this hotel again. November 20, 2012
Rated 1.0 out of 5.0 by Early morning construction noise I have family in Grants Pass and this has always been my go to hotel because it is clean, comfortable and the breakfast is always good. I checked in late last Sunday after a rough day with hopes of sleeping in but was awakened at the crack of dawn by construction going on outside my room. Nice that they are keeping the place up but would have appreciated a room away from the noise. Will be back in town for a few days soon and looking to make reservations elsewhere. November 14, 2012
Rated 5.0 out of 5.0 by Nice hotel This is a really nice hotel and everything that I usually expect. In fact the only thing that I feel was not up to the usual standarsd was that they shared a pool and hot tub with another hotel right next door. The other hotel was very full of high school kids so it made enjoying the hot tub and the mountain view very difficult. Other than that it was very good. The pancake machine in breakfast bar was very good. October 22, 2012
Rated 5.0 out of 5.0 by Delightful All aspects of this hotel exceeded our expectations. Wonderful location, friendly and helpful staff, clean, clean, clean, and breakfast offerings were tasty and plentiful. Thank you! October 19, 2012
Rated 2.0 out of 5.0 by cleanlynesss Room was not clean. The front grill on the wall heater was thick with lint indicating no cleaning for months. The breakfast area lacked attention. Had to go to the front desk to get hot items replaced as the breakfast help was not anyware in sight. The garbage cans were full. Some one needs to have a training and evaluation program. October 13, 2012
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