Rated 3.8 out of 5 by 33
Rated 4.0 out of 5.0 by WarmthSeeker Return Guest
We stay at this Holiday Inn Express twice a year. We are on our way to and from seasonal homes. We also stay at another HIE along the way. For some reason this one is priced much higher for a lesser accommodation. We stayed in a king exec suite for $40 less at the other HIE than it cost in Grants for a king leisure suite which had fewer amenities. It actually had the same space but it was obvious furniture and amenities had been removed leaving gaps and large empty spaces in the room.
Also, they previously offered freshly baked cookie upon arrival. We were told they no longer were offering that. The waterfall wall was no longer running so the ambiance has started to fail.
November 15, 2013
Rated 5.0 out of 5.0 by NotHappy1963 Great place to stay
We loved it here! Friendly people except for old man asleep at the counter the next morning! But rooms were clean. Breakfast was great. Staff was wonderful. Great beds! Really clean! We were not recognized as diamond members.
November 12, 2013
Rated 5.0 out of 5.0 by Shadowcat271 Awesome hotel
Had a very good stay here at this hotel. Only thing I did not like too much is that they seem to be constantly just out of reach for me to use the standard rate. My work only allows me $120 a night for a room. I end up having to use my military discount which drops it down into my range, but I lose points because it drops the price below $100.
Other than that, it's an awesome hotel to stay at and the staff is very friendly and attentive to your needs.
The hot breakfast in the morning is a good bonus if you don't travel as much as I do. Pretty much the same breakfast that you would find at any IHG hotel. Guess I'm just burned out on it.
October 30, 2013
Rated 1.0 out of 5.0 by fedupwiththishotel Over Charged
This hotel over charged my stay by 2 days. I'm a platium member with this chain and have never been spoken to so rudely by a hotel manager, Stephanie. I have had to send receipts to prove I was in another state during the days of the over charge. When you check out of this hotel get your receipt before leaving!!!! This issue has been going on for 4 days and I have no resalution.
October 22, 2013
Rated 2.0 out of 5.0 by unleavened Stupid policy
Was very much asleep at 7 PM after 12 hours on the road, when the front desk called to ascertain if my room was alright. It took me almost 3 hours to get back to sleep. When I left the next morning, I was still upset. Did not see anything at breakfast that made me feel better even though I'm sure there wasn't anything out of norm. The next day, I stopped at another Holiday Inn and found that the experience of the night before was not out of the norm. Luckily, I was able to make sure no one interrupted my rest.
October 22, 2013
Rated 5.0 out of 5.0 by Ratchett Great linens
Great place to stay, Will now make these my nightly stays when on the road or in my travels. Staff great, rooms great, everything great, thanks for the comfort
October 19, 2013
Rated 5.0 out of 5.0 by Baccara A beautiful hotel
After breakfast I thanked the man working at the buffet and told him what a very nice hotel this is. He said thanks you and that everyone works to keep it so. That is a wonderful thing to hear. This shows pride from your employees in their hotel and a team effort from the staff. Congratulations !
October 16, 2013
Rated 2.0 out of 5.0 by Raydio Grants, NM Holiday Inn Express
First, I was not acknowledged as a Platinum member.
Second, was not put on top floor as requested. This is the first time that request was not granted. I know it may sometimes may not be possible, but this was the first time it was denied.
Third, asked for 2 queen beds, was given a single King bed. Complained about it and was moved. The clerk said there was no record of any of these requests.
Fourth, found half used bottles of lotion waiting for me in the restroom.
Fifth, highest priced room I encountered on my trip across the country.
Sixth, breakfast was terrible. Started the pancake machine, put a plate at the discharge side of the machine to catch the finished pancakes, got a glass of watered down juice and returned to the pancake machine to find black specs of burnt material on my plate before the pancakes even came out. Maybe they should clean the machine once in a while. I guess I was the first one to use it that morning. They couldn't even warm their signature cinnamon rolls! They actually were colder than room temperature.
Went down to talk to the desk clerk about the half empty bottles of lotion left in my room and noticed her behind the wall behind the front desk laughing with someone she had on a laptop, rather than attending to business.
I enjoy HI Express motels and I will continue to stay at them but this is one I will not return to. It is in need of some serious management
October 14, 2013