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Rated 4.2 out of 5 by 109 reviewers.
Rated 2.0 out of 5.0 by Very, Very poor front desk staff. Very, Very poor front desk staff. If there was any other decent hotel close I would chose it over this hotel because of front desk staff. Cons: 1.Overall front desk staff seems not to care if you are there or come back. 2.Waited for 30 min one night to get some change. Front desk person was more interested in getting a job from the guest that was checking in the 4 people in line to get something resolved OR just check in. 3.My room lock batteries died and the front desk person had to call a maintenance person to come to the hotel to fix this after issuing me 2 keys after I ran back and forth from my room to the front desk. It took over an hour to remedy this. Front desk person seem unconcerned and NEVER apologized. When I finally got into my room it had not been cleaned indicating that the cleaning staff had discovered this problem with my door lock earlier that day BUT nothing happened until I reported it when I could not get in. 4.Went to check out 2 days early and the same front desk person could not give me an up to date summary of my charges. Pros: 1.Breakfast is always on time and Joey really demonstrates pride of ownership with this amenity. Always fully stocked and he was ALWAYS hovering to replenish anything or help you in any way! Great attitude! November 12, 2014
Rated 5.0 out of 5.0 by Always a Pleasure It is always a pleasure when I stay @ HIE in Grants, NM. Staff is always helpful, comfortable beds, with excellent breakfast choices. I would highly recommend this hotel to anyone looking for a comfortable, clean, and friendly place to stay. November 12, 2014
Rated 5.0 out of 5.0 by Great Stay! We enjoyed our stay at Grants NM this year. The room was clean, quiet and comfortable. The breakfast was appealing and the variety was excellent. Sleeping well makes all the difference in how your trip goes. October 27, 2014
Rated 5.0 out of 5.0 by Great Hotel Best ever Holliday Inn. Great staff, clean room and good breakfast. After driving for over eight hours, it was great to be greeted by knowledgeable staff at check-in with amenities for using my reward points for my stay. Outside area was clean and well kept. Plenty of parking spaces. Lobby of hotel was clean and open area. Enjoyed the stay very much. October 27, 2014
Rated 5.0 out of 5.0 by Hotel access and safety I have stayed at this hotel several times over the last few years.. I enjoy it and will keep booking my stays there.. I feel safe, the rooms are cleans and the staff is always pleasant.. October 26, 2014
Rated 5.0 out of 5.0 by Room was great, Breakfast average, Survey tediously long. This survey is MUCH too long. My stay at the facility was fine. Quality of room very good (as expected). October 25, 2014
Rated 5.0 out of 5.0 by Best Hotel in the Area This hotel is nice, not too many choices in the area but definetely a good night rest. October 20, 2014
Rated 4.0 out of 5.0 by We plan on returning We enjoyed our stay at this HIE, and plan on returning. Grants is an interesting town and since we were only passing through this trip, we want to return and stay a while in this area. Having a nice hotel to stay in makes it more attractive. Everything with this room was up to standards, but I particularly liked that they had put the TV Channels in alphabetical order. It's so much easier to find the channel we're looking for. The only problem we had was that the wifi kept dropping off - we'd still be connected to the wifi, but it wasn't connected to the internet. October 17, 2014
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