Rated 4.3 out of 5 by 128
Rated 5.0 out of 5.0 by dinemd Consistent clean rooms
I stay here frequently and only complaints are key not working and having to go back down to desk to reactivate.
Breakfast menu needs more variety.
February 26, 2015
Rated 5.0 out of 5.0 by the happy dude nice
Motel was close to stores and had an easy access. Staff was friendly and helpful
February 23, 2015
Rated 5.0 out of 5.0 by Rick was there Place to stay whenever
The staff was great. Friendly and accommodating. The room was clean and well maintained. Made me feel like I was coming home. I would stay here whenever I am needing to stay in the area.
February 11, 2015
Rated 5.0 out of 5.0 verry nice hotel
i stay at this location every time i go in to new mexico thay take care of the customer
February 4, 2015
Rated 5.0 out of 5.0 by WarmthSeeker Friendly Staff
We stay at this Holiday Inn Express at least twice every year because we are snowbirds. We always enjoy the chips and salsa and chocolate chip cookies waiting for us when we arrive. The accommodations are clean and comfortable. The parking is good because sometimes we pull a trailer and it is nice to have room to park it. The Chinese Buffet next door is great and we can walk.
January 26, 2015
Rated 5.0 out of 5.0 by 37Loafert Very Comfortable
The staff was friendly & the room was clean & very comfortable bed & very good breakfast
January 20, 2015
Rated 5.0 out of 5.0 by 37Loafert Our stay was excellent
The place is very clean & very friendly staff and very good breakfast.
January 19, 2015
Rated 2.0 out of 5.0 by Baffled Service? What's that?
In every way your 'run of the mill' Holiday Inn Express, except for the service. There simply wasn't any. From the time I arrived and until check out, not a single person (3) looked like they cared that I was alive.
I arrived at the shift change between the swing shift and the night auditor. While you might think that would afford me even more and better service... nay, nay. The outgoing guy was to busy finishing his outgoing duties and the incoming guy was to busy arriving.
Another guest came to the front desk and asked the incoming auditor if by chance the hotel had "glass" drinking glasses, so she could enjoy some wine. Without ever looking at the customer the auditor grunted "nuh". Not understanding the response the guest asked the question twice more and got the same answer and again with zero eye contact. Exasperated she spun around on her heels, shrugged he shoulders and walked away.
Meanwhile my check in was going on and I was asked only about about form of payment, nothing else. Now as a platinum ambassador, I'm accustom to a few more questions and a few statements. They were not to be on that night. Filling in his own paperwork was far more important to him than caring about me, the guest. So to bed I went.
Twenty minutes after getting to my room I called down to the front desk for the internet password (not provided at check-in) and got no answer. It took 15 minutes for for the night guy to answer the phone. Sadder still is that I made a conscious decision not to go to the front desk in person because I didn't want to run into that guy. How sad is that?
The room was acceptable and average in every way making it a familiar night's sleep. Not bad.
Upon leaving in the morning I went to the front desk to ask if the manager was in and was told "no". Inquiring further for a business card for the manager, the answer was again "no".
There was no inquiry as to the nature of my need or problem. She clearly didn't care. All this time she continued doing whatever she was doing on her computer.
While one could chalk this up to the difference between 'city folk vs. country folk', that would be too easy. Hospitality is a service only business and when you add a national chain to that, there come some standards of which this team is oblivious.
Greetless in Grants
January 6, 2015