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Rated 4.2 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Very Comfortable The staff was friendly & the room was clean & very comfortable bed & very good breakfast January 20, 2015
Rated 5.0 out of 5.0 by Our stay was excellent The place is very clean & very friendly staff and very good breakfast. January 19, 2015
Rated 2.0 out of 5.0 by Service? What's that? In every way your 'run of the mill' Holiday Inn Express, except for the service. There simply wasn't any. From the time I arrived and until check out, not a single person (3) looked like they cared that I was alive. I arrived at the shift change between the swing shift and the night auditor. While you might think that would afford me even more and better service... nay, nay. The outgoing guy was to busy finishing his outgoing duties and the incoming guy was to busy arriving. Another guest came to the front desk and asked the incoming auditor if by chance the hotel had "glass" drinking glasses, so she could enjoy some wine. Without ever looking at the customer the auditor grunted "nuh". Not understanding the response the guest asked the question twice more and got the same answer and again with zero eye contact. Exasperated she spun around on her heels, shrugged he shoulders and walked away. Meanwhile my check in was going on and I was asked only about about form of payment, nothing else. Now as a platinum ambassador, I'm accustom to a few more questions and a few statements. They were not to be on that night. Filling in his own paperwork was far more important to him than caring about me, the guest. So to bed I went. Twenty minutes after getting to my room I called down to the front desk for the internet password (not provided at check-in) and got no answer. It took 15 minutes for for the night guy to answer the phone. Sadder still is that I made a conscious decision not to go to the front desk in person because I didn't want to run into that guy. How sad is that? The room was acceptable and average in every way making it a familiar night's sleep. Not bad. Upon leaving in the morning I went to the front desk to ask if the manager was in and was told "no". Inquiring further for a business card for the manager, the answer was again "no". There was no inquiry as to the nature of my need or problem. She clearly didn't care. All this time she continued doing whatever she was doing on her computer. While one could chalk this up to the difference between 'city folk vs. country folk', that would be too easy. Hospitality is a service only business and when you add a national chain to that, there come some standards of which this team is oblivious. Greetless in Grants January 6, 2015
Rated 1.0 out of 5.0 by Not up to standards This property definitely did not live up to the standards I've come to expect (and love) about Holiday Inn Express. Room was very noisy - bathroom had the sound of rushing water through pipes constantly. Pillows were lumpy and poly-fill. Hallway carpets were filthy. Front door was broken. Breakfast was not served until 7:00am, and for those of us leaving early, only muffins were available (I've stayed at wonderful HIEs that had cinnamon rolls, yogurt, fruit, and oatmeal out as early as 5:00am). Desk agents were not great and were not pleasant. I was not given the choice of a welcome bag or hospitality points at check-in, but had to pursue it later. I asked for points, which I still have not gotten. The morning agent had a very difficult time figuring out adjusting our bill to allow us to pay in cash; and this was after we had to track him down to ask him to come to the desk. Horrible price-to-comfort ratio. I would stay somewhere else in the future. This is not what I expect from Holiday Inn. January 6, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Just brief stay but enjoyed completely. Good clean room with very comfortable beds. Excellent hot breakfast that was kept well stocked. Lobby very inviting upon entry and staff very attentive to needs. January 4, 2015
Rated 3.0 out of 5.0 by not a good value over priced. We had a much nicer room in a Holiday Inn Express near Wichita and it was $30 cheaper. They gave us the Senior rate which we didn't get in Grants December 25, 2014
Rated 5.0 out of 5.0 by Clean, Quite, very relaxing stay Great place to stay after a long drive, check-in was great all employees were very helpful. Neat, clean rooms were very comfortable. Internet has a good quick connection. I would certainly stay again when passing thru the area. Also recognized Rewards Club membership. December 23, 2014
Rated 5.0 out of 5.0 by Comfortable beds and very clean We have stayed at this hotel several times and always enjoy it,however this time there was a guest above us and they were quite noisy.A suggestion would be better soundproofing in the flooring.Management is always very cordial. December 9, 2014
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