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Rated 4.3 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Nice Stay Stop here yearly going to and coming from the Grand Canyon. Very friendly staff with a good place to eat next door!! December 8, 2014
Rated 5.0 out of 5.0 by Nice place! Handy to the Interstate and close to a good place for dinner! December 3, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Very clean and up to date furnishings. Great breakfast selection. December 1, 2014
Rated 5.0 out of 5.0 by Great overall picture of HIX We've stayed at HIX all over the USA for over 25 years and have found them to be most consistently reliable every time. The entire "package",ie room quality, breakfasts and front desk staff are top-notch.We seek HIX out whenever we're travelling by car and we've been in 48 states out of 50. November 22, 2014
Rated 4.0 out of 5.0 by Comfortable bed and warm cozy room The hotel was great just a few minor items such as lack of available toiletries (ran out of toothpaste, etc.) and the new front desk clerk being really busy kept the review from being all "5"s. I thought the room was well furnished and comfortable. November 21, 2014
Rated 5.0 out of 5.0 by staff Staff and property was great. The breakfast was great. And the location was big truck friendly. November 20, 2014
Rated 2.0 out of 5.0 by Very, Very poor front desk staff. Very, Very poor front desk staff. If there was any other decent hotel close I would chose it over this hotel because of front desk staff. Cons: 1.Overall front desk staff seems not to care if you are there or come back. 2.Waited for 30 min one night to get some change. Front desk person was more interested in getting a job from the guest that was checking in the 4 people in line to get something resolved OR just check in. 3.My room lock batteries died and the front desk person had to call a maintenance person to come to the hotel to fix this after issuing me 2 keys after I ran back and forth from my room to the front desk. It took over an hour to remedy this. Front desk person seem unconcerned and NEVER apologized. When I finally got into my room it had not been cleaned indicating that the cleaning staff had discovered this problem with my door lock earlier that day BUT nothing happened until I reported it when I could not get in. 4.Went to check out 2 days early and the same front desk person could not give me an up to date summary of my charges. Pros: 1.Breakfast is always on time and Joey really demonstrates pride of ownership with this amenity. Always fully stocked and he was ALWAYS hovering to replenish anything or help you in any way! Great attitude! November 12, 2014
Rated 5.0 out of 5.0 by Always a Pleasure It is always a pleasure when I stay @ HIE in Grants, NM. Staff is always helpful, comfortable beds, with excellent breakfast choices. I would highly recommend this hotel to anyone looking for a comfortable, clean, and friendly place to stay. November 12, 2014
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