Rated 4.0 out of 5 by 90
Rated 5.0 out of 5.0 by dktaake Nice hotel in Grapevine
I have stayed at several grapevine hotels and this one was the best so far. The shuttle driver and front desk girl were both very nice and really helped me out alot.
I will be back again.
July 18, 2014
Rated 5.0 out of 5.0 by gwell01 Enjoyed my stay
All employees were friendly and accommodating. The hotel is in the process of renovating the guest rooms and I did not experience any Interruptions because of this. TV didn't work at check-in but was fixed immediately by a very nice maintenance man.
July 18, 2014
Rated 3.0 out of 5.0 by Shrat4 Needs Updating!
This hotel is overpriced for what you get. I've stayed in nice Holiday Inn Express hotels, but this one definitely needs renovating. We checked in late and the lady at the front desk was very friendly. We made reservations for the shuttle to the airport in the morning before heading to our room. The elevator had sheets hanging up and our room was in poor condition. There was a wall unit that did not cool the room down, so we slept in a humid, sticky room. The next morning we had to wait to get on the shuttle along with seven other people in a small van. We literally had bags in our laps to all fit in. Once we returned from our trip, I called to schedule the shuttle to pick us up, and they informed me I had to call back once I claimed my luggage. We got our luggage and I called at 8:50pm. She told me the van would leave at 9, so we waited out front for 40 minutes and were crammed in again with the same group coming. I think this hotel was overpriced for the quality and needs to work on the shuttle service.
July 15, 2014
Rated 5.0 out of 5.0 by Dwayne60 Great staff - willing to go the extra mile for client
This property was very comfortable, the breakfast was excellent and most of all the staff was willing to help me out when i needed a late night shuttle ride from the DFW Airport rental car return.
Thank you for the superb service.
July 14, 2014
Rated 3.0 out of 5.0 by chappy6080 bed
ok but would have been better if there was a smoking room did not like going out at night.
July 13, 2014
Rated 5.0 out of 5.0 by TheYeti Hard to locate but worth the effort
First off, I found it to be quite a pain to actually get to the hotel. My GPS could not locate it properly and we made a couple of loops around it before arriving. However, the hotel itself was very relaxing and the staff were top-notch. There was construction going on during our stay and as a result, the vending machine room didn't exist since it was now the lobby. The staff noticed that I couldn't buy water and offered complimentary bottles as needed during our stay to make up for the short-coming.
I'd definitely recommend this hotel but make sure that you know how to get to it beforehand.
July 13, 2014
Rated 4.0 out of 5.0 by cordley Will be much nicer when the renovation is complete.
Our room, especially the bathroom, was very much in need of renovation. They were working on one area of the hotel when we were there. I am not sure I would go back if it were to stay in the condition it was in when were there over the July 4, weekend.
July 11, 2014
Rated 5.0 out of 5.0 by MSbear276 Great Customer Service
Whenever I see an employee at the hotel I am always asked if everything is OK, do I need anything and I'm wished a great day. - Great customer service - THANK YOU!!!!!
July 7, 2014