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Rated 3.9 out of 5 by 109 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable Great hotel. Excellent service. Very clean and comfortable. Staff was very knowledgeable. August 21, 2014
Rated 1.0 out of 5.0 by Way less tham expected If you have ever took vacation and are flying out early like 8 am don't go here you will not get breakfast. the air-conditioned was set on 60 degrees and it felt like 80 degrees on the room I sleep with only the sheets on I was still hot. I was laying right beside the air-condition too worst of all after having trouble sleeping I still didn't even get to eat breakfast and had to buy airport food @ outrageous prices. Paid about 200 per room and all we did is barely sleep. August 19, 2014
Rated 1.0 out of 5.0 by Horrible experience My family and I stayed at this hotel to visit legoland and the aquarium. We went swimming soon after arrival and the chlorine was so strong that it burned my 8yo sons eyes. We went back to room to shower and there was NO knob on our shower. We COULD NOT turn on the water. Called front desk and she sent a maintenance person to our room who told us the knobs were being replaced in all the rooms and we had an old one. He gave us a pair of pliers so we could at least shower. While showering I noticed a crack in bottom of tub. Later that night I got up to go to bathroom and the floor was SOAKED. Squishy. I told the front desk upon departure of All the problems and the manager on duty stated he would credit me some rewards points. REALLY? After a totally miserable night we got a measly credit of points. We did get an apology and the staff was very nice. Rooms are under construction on 2 floor so there is constant noise and movement above. August 19, 2014
Rated 2.0 out of 5.0 by Don't Bother Only the friendliness and helpfulness of the staff at check-out kept me from giving only 1 star. August 18, 2014
Rated 3.0 out of 5.0 by New Renovation Odor Made for Allergy Hangover If unfamiliar with the area the hotel was difficult to find due to the maze of freeways to get there. Clean accommodations, friendly staff, complimentary breakfast was great way to start the day. The bed was comfortable, the room had an odor from a recent renovation that made for a pretty miserable stay with this allergy sufferer. The staff did bring in a room deodorizer and sprayed into the A/C vent which helped a short while. This traveler would have preferred to be moved to another floor that had not had the recent reno but was told no other rooms were available. Too bad as my trip to the Grapevine area was to visit Gateway Church. My next trip to Gateway won't include staying at the same hotel. There were three other hotels right next to this property or within eye view from this hotel, so there are other options. The hotel was clean and attractively furnished but the odor just was not worth staying any longer than one night. August 18, 2014
Rated 4.0 out of 5.0 by midweek trip Beware of construction. Although the hotel tried to make the construction was going on right by the 2 elevators. One elevator was draped in canvas August 18, 2014
Rated 5.0 out of 5.0 by Gluten Free Foods I appreciate the choice of gluten-free foods that you have available. One addition might be GF bread or cereal. I usually find plenty to eat thought. August 17, 2014
Rated 4.0 out of 5.0 by I dont need a ADA room Maybe because the hotel is going through renovations and the elevator was not working as a IHG member I was placed in an ADA compliant room. The only reason I didn't ask to change rooms was that I was only going to be there for one night August 15, 2014
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