Rated 4.0 out of 5 by 94
Rated 4.0 out of 5.0 by jdp59 Mistake in Refund
I attended a wedding in June 2014. I paid cash for my room. I used my debit card for a hold for incidentals. I checked out on 6/16/14. I noticed a charged $50.00 to my debit card (I don't use credit cards). They stated it was to cover any additional charges that I may charge to my room. I charged nothing to the room. I called twice and the days to receive the credit back kept changing. It is now July 24 and still no credit back to my bank account.
July 24, 2014
Rated 5.0 out of 5.0 by mjung38 Great location, easy access to airport
Have stayed here the last four times we flew to Cancun for vacation. Check in/out is always a breeze. We book parking with global airport parking, drop off the car the night before our trip and leave the next morning. We have never had any issues with security in this area. Would highly recommend this property.
July 23, 2014
Rated 3.0 out of 5.0 by hotelstayer74 Shuttle service unacceptable
The shuttle stopped offering rides in the shuttle except to airport and CAE (business). There are great places, mall, food, etc. that they would take us to in the past as long as it was within reason. Now, they will not take you anywhere.
July 22, 2014
Rated 5.0 out of 5.0 by visiting Gvp in business
Even with some remodeling you do not even know people is working around. Exellent staff and restaurant area
July 21, 2014
Rated 5.0 out of 5.0 by dktaake Nice hotel in Grapevine
I have stayed at several grapevine hotels and this one was the best so far. The shuttle driver and front desk girl were both very nice and really helped me out alot.
I will be back again.
July 18, 2014
Rated 5.0 out of 5.0 by gwell01 Enjoyed my stay
All employees were friendly and accommodating. The hotel is in the process of renovating the guest rooms and I did not experience any Interruptions because of this. TV didn't work at check-in but was fixed immediately by a very nice maintenance man.
July 18, 2014
Rated 3.0 out of 5.0 by Shrat4 Needs Updating!
This hotel is overpriced for what you get. I've stayed in nice Holiday Inn Express hotels, but this one definitely needs renovating. We checked in late and the lady at the front desk was very friendly. We made reservations for the shuttle to the airport in the morning before heading to our room. The elevator had sheets hanging up and our room was in poor condition. There was a wall unit that did not cool the room down, so we slept in a humid, sticky room. The next morning we had to wait to get on the shuttle along with seven other people in a small van. We literally had bags in our laps to all fit in. Once we returned from our trip, I called to schedule the shuttle to pick us up, and they informed me I had to call back once I claimed my luggage. We got our luggage and I called at 8:50pm. She told me the van would leave at 9, so we waited out front for 40 minutes and were crammed in again with the same group coming. I think this hotel was overpriced for the quality and needs to work on the shuttle service.
July 15, 2014
Rated 5.0 out of 5.0 by Dwayne60 Great staff - willing to go the extra mile for client
This property was very comfortable, the breakfast was excellent and most of all the staff was willing to help me out when i needed a late night shuttle ride from the DFW Airport rental car return.
Thank you for the superb service.
July 14, 2014