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Rated 4.1 out of 5 by 130 reviewers.
Rated 3.0 out of 5.0 by Shuttle service unacceptable The shuttle stopped offering rides in the shuttle except to airport and CAE (business). There are great places, mall, food, etc. that they would take us to in the past as long as it was within reason. Now, they will not take you anywhere. July 22, 2014
Rated 5.0 out of 5.0 by in business Even with some remodeling you do not even know people is working around. Exellent staff and restaurant area July 21, 2014
Rated 5.0 out of 5.0 by Nice hotel in Grapevine I have stayed at several grapevine hotels and this one was the best so far. The shuttle driver and front desk girl were both very nice and really helped me out alot. I will be back again. July 18, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay All employees were friendly and accommodating. The hotel is in the process of renovating the guest rooms and I did not experience any Interruptions because of this. TV didn't work at check-in but was fixed immediately by a very nice maintenance man. July 18, 2014
Rated 3.0 out of 5.0 by Needs Updating! This hotel is overpriced for what you get. I've stayed in nice Holiday Inn Express hotels, but this one definitely needs renovating. We checked in late and the lady at the front desk was very friendly. We made reservations for the shuttle to the airport in the morning before heading to our room. The elevator had sheets hanging up and our room was in poor condition. There was a wall unit that did not cool the room down, so we slept in a humid, sticky room. The next morning we had to wait to get on the shuttle along with seven other people in a small van. We literally had bags in our laps to all fit in. Once we returned from our trip, I called to schedule the shuttle to pick us up, and they informed me I had to call back once I claimed my luggage. We got our luggage and I called at 8:50pm. She told me the van would leave at 9, so we waited out front for 40 minutes and were crammed in again with the same group coming. I think this hotel was overpriced for the quality and needs to work on the shuttle service. July 15, 2014
Rated 5.0 out of 5.0 by Great staff - willing to go the extra mile for client This property was very comfortable, the breakfast was excellent and most of all the staff was willing to help me out when i needed a late night shuttle ride from the DFW Airport rental car return. Thank you for the superb service. July 14, 2014
Rated 3.0 out of 5.0 by bed ok but would have been better if there was a smoking room did not like going out at night. July 13, 2014
Rated 5.0 out of 5.0 by Hard to locate but worth the effort First off, I found it to be quite a pain to actually get to the hotel. My GPS could not locate it properly and we made a couple of loops around it before arriving. However, the hotel itself was very relaxing and the staff were top-notch. There was construction going on during our stay and as a result, the vending machine room didn't exist since it was now the lobby. The staff noticed that I couldn't buy water and offered complimentary bottles as needed during our stay to make up for the short-coming. I'd definitely recommend this hotel but make sure that you know how to get to it beforehand. July 13, 2014
Rated 4.0 out of 5.0 by Will be much nicer when the renovation is complete. Our room, especially the bathroom, was very much in need of renovation. They were working on one area of the hotel when we were there. I am not sure I would go back if it were to stay in the condition it was in when were there over the July 4, weekend. July 11, 2014
Rated 5.0 out of 5.0 by Great Customer Service Whenever I see an employee at the hotel I am always asked if everything is OK, do I need anything and I'm wished a great day. - Great customer service - THANK YOU!!!!! July 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel Great environment, close to several restaurants and the staff is friendly. Enjoy your stay. July 7, 2014
Rated 5.0 out of 5.0 by Good Hotel willing to meet your needs We were attending a little league baseball tournament for our nephew. The games played late on Friday night, we didn’t leave until 11pm. At the end of the games we found out that we were victims of a smash July 1, 2014
Rated 5.0 out of 5.0 by Friendly staff and excellent rest The shuttle waited for us even though we needed to check on our luggage that did not make it. The staff were friendly, helpful, and very professional. Breakfast was hot with an excellent variety. Our room was spacious and very comfortable. We would definitely stay here again if we were in the area! June 30, 2014
Rated 5.0 out of 5.0 by Great Hotel Awesome experience, thank you. The next time I travel to Grapevine I will be staying at this hotel. June 28, 2014
Rated 5.0 out of 5.0 by A HUGE thank you to Michelle at this location! I wanted to thank the staff for taking such great care of us that evening. Our flight was cancelled after being delayed three times. Considering the time of day, we were nervous we would have to sleep at the airport. When I called this hotel, the woman who answered was so nice and almost calming as we were panicked to hear from American Airlines moments ago we would have to adjust all of our reservations we had made for San Angelo originally for that evening. When I asked if there was a shuttle to the hotel, she said yes and that she would leave right away to get us. She must’ve because she showed up right as we came down the escalator. She offered us water and was so friendly. It was a relief to know we were in great hands. This experience made me proud to be a Priority Member. The next morning, the shuttle took us back to the airport and was ready to go when we came down from our rooms. Thank you so much for relieving what began as a very stressful travel experience! June 25, 2014
Rated 5.0 out of 5.0 by Mr. Guilbault Had a great stay, the breakfast food was really good, Rosa was an excellent attendant my room was very clean and drivers were very pleasant as well, enjoyed the hot tub very relaxing. June 25, 2014
Rated 5.0 out of 5.0 by Great Staff Every employee was very welcoming and always went out of their way to see if I needed anything. I would definitely recommend this hotel!! June 25, 2014
Rated 2.0 out of 5.0 by Broken and more broken! rooms are muggy hot with no way to dehumidiy; we had a large block of rooms and everyone had the same complaint. drippy bath faucet and broken hot tub. not what we expected for a vacation! June 24, 2014
Rated 5.0 out of 5.0 by Loved it The night staff went out of their way to get some milk for my daughter at midnight when I forgot to get some. June 23, 2014
Rated 5.0 out of 5.0 by Thanks That day Delta canceled my flight and I was understandable upset. The front desk was great, the van showed up quickly, and being a platinum member they upgraded me to a very nice room at the end of the hall which is where the quietest rooms are. Many thanks to all at DFW-Grapevine. June 23, 2014
Rated 5.0 out of 5.0 by Good location The location is good for visiting Grapevine. Lots of convenient places to dine near by. June 11, 2014
Rated 5.0 out of 5.0 by Lovely hotel Staff was friendly and helpful. Lots of nearby restaurants. Clean comfortable room. Pool water was cold. June 8, 2014
Rated 2.0 out of 5.0 by One Person/ One Very Uncaring Person When one person makes you feel uncomfortable, it can spoil the whole experience. That's what happened at the Holiday Inn/Grapevine. Most of our stay was good, but when one person acts so unconcerned and indifferent. it can ruin the best of stays anywhere. I'll remain a cunstomer of Holiday Inn Express and will continue to seek out friendly accomodations. Most staff is very good, but as I said, one person, one experience kind of turns you off. June 7, 2014
Rated 5.0 out of 5.0 by Grapevine The room was comfortable and provided the service I expect to receive from IHG. June 3, 2014
Rated 5.0 out of 5.0 by comfortable/clean close to the DFW airport with outdoor pool and free breakfast and free parking and free Wi-Fi. the staff needed additional sleeping space so we were able to trade a 2-queen room (only 2 of us) for a king with a Jacuzzi. the Jacuzzi seemed to work well enough although it did not seem as relaxing as it sounds at the mention of a hot-tub with bubbles - at least we now know how that feels like. otherwise the Jacuzzi was of a good size and had decent pressure from its nozzles. room otherwise comfortable with good shower head water pressure. the in-room refrigerator and microwave were a nice touch it would have been nice if the outdoor pool were more secluded from view and not so close to the parking area, but that is not something that could be helped breakfast had a good variety of foods available including hot food like biscuits and gravy and sausage. they had a pancake maker instead of a waffle maker but it was out of order. still, there was plenty available to eat otherwise would consider staying here again June 3, 2014
Rated 5.0 out of 5.0 by great service everything was great. the room was clean and comfortable, the staff was friendly and attentive. the breakfast was good and a great variety of food. Overall, my stay was wonderful June 1, 2014
Rated 4.0 out of 5.0 by Room 111 I stayed in room 111 or 113 can't remember onSunday, Monday and Tuesday night. Has bugs in the bathroom. Little black bugs crawling on the bathroom floor. May 19, 2014
Rated 4.0 out of 5.0 by Staff was great Desk clerk was great. Breakfast area was clean, and well run. May 8, 2014
Rated 5.0 out of 5.0 by Shuttle Service I recently stay 3 nights to your hotel. I used the shuttle service several times. The driver Shyree Layne was friendly and helpful, she made our experience at your hotel outstanding. She deserves credit for a job well done. May 5, 2014
Rated 5.0 out of 5.0 by Great Experience Coming to Dallas for a bachelor party, I was helped very well by Amber and Monique. They helped us check in and guided us to the surrounding areas of entertainment. The breakfast was delicious and I was thoroughly satisfied. We were treated like kings and I would STAY HERE every time I visit Dallas. April 17, 2014
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