Rated 4.4 out of 5 by 38
Rated 5.0 out of 5.0 by ryangiraffe Beautiful Holiday Hotel
This is a beautiful hotel in the foothills. The exterior fits in with the mountains and trees. The lobby is awesome. You have to recheck the name to believe it is a Holiday property.
It is very quiet being near the highway.
The fitness equipment works.
The food was fresh.
a very enjouable experience
January 28, 2014
Rated 5.0 out of 5.0 by IHG_Critic A Model for Excellence
This property is a shining star for Holiday Inn Express and should be used as an example for other HIE properties in how to operate. Reception staff was warm, friendly, fast and efficient. The room was super clean with even the note pad and other items squared up and orderly. Breakfast was offered with a great variety and was nicely laid out and in sufficient quantity for all. There was also a top notch Happy Hour offered.
If you are thinking of staying in or around Grass Valley consider the Holiday Inn Express' Gold Miner's Inn. If you own/manage a HIE property stay for a lesson on hospitality excellence.
January 27, 2014
Rated 5.0 out of 5.0 by Old Lady Happy Customer
We were there for the New Years 's Eve package and the room was very nice. Everyone was very polite and friendly. The bed was comfortable. We enjoyed our stay. I would recommend this hotel.
January 4, 2014
Rated 1.0 out of 5.0 by VM64 Housekeeping needs improvement
We were only there for two nights. Returning on the second night, housekeeping had failed to service our room. Earlier that morning we had posted a do not disturb sign and received a note to call the front desk when we were ready to have the room serviced. We did this right away and also told the housekeeping staff -- who just happened to be right across the hall servicing another room -- that we were leaving. This was around 12:30 p.m. Returning around midnight we were surprised to see the room as we left it. The front desk offered to move us to another room but it was too late to do so.
Also, the halls and elevator looked like they had not been vacuumed in quite some time with small debris, paper wrappers, etc still there from the time we arrived until we left two and a half days later. Maybe it was the crush of the holidays but if so, then they should be at the top of their game when they are at full capacity. Would still recommend staying there because the choices are very limited in the area and it is one of the newer properties.
January 2, 2014
Rated 5.0 out of 5.0 by Laurelll Great employees and nice location
We loved this hotel. The lobby with a fireplace was warm and cozy with cookies and coffee offered. The breakfasts are good and free.
December 8, 2013
Rated 5.0 out of 5.0 by JT100 Courteous and friendly staff
Very comfortable and clean hotel. Made me feel at home. Great location for walking to restaraunts in Grass Valley.
November 17, 2013
Rated 5.0 out of 5.0 by Jack505 Cleanliness was great, place looked brand new.
Whole experience was great, people super friendly and the breakfast bar sat up was great. I told my kids who we were visiting to recommend this place to anyone who was coming to visit them. We were really impressed. I think I left my Nook charger plugged in room 344.
October 24, 2013
Rated 5.0 out of 5.0 by Kent66 good location and beautiful hotel
Hotel was easy to find - centerly located. Good breakfast items. Professional & welcoming staff. Reasonable price. comfortable room & good service.
October 23, 2013