Rated 4.6 out of 5 by 58
Rated 5.0 out of 5.0 by MINI ME 2 So nice and comfortable
I've stayed at many hotels in the past two years. I have come to recognize a "hotel smell". It's a bleach/pine sol combination that permeates the hallways. Some find that clean - I find it musty and gross. This hotel did NOT have that smell. It is fresh and comfortable. Don't get me wrong - the hotel is CLEAN! They just keep it well ventilated and use less harsh smelling cleaning products.
The pillows and the mattress was heavenly and the breakfast choices perfect. Grass Valley is a sleepy little town so it's great that there is a restaurant and shop very near that is opened a little later than most.
The only thing lacking at this particular Holiday Inn was a pool. Very large courtyard area perfect for weddings and outdoor conferences, but no pool, no jacuzzi. I understand the town is built over a mine and digging down is possibly not an option, but they could do above ground pools and build upwards. Just a thought.
June 11, 2014
Rated 5.0 out of 5.0 by Merg Ms
Excellent expreience! Would recommend this hotel to anyone visiting the Grass Valley California area.
June 11, 2014
Rated 5.0 out of 5.0 by A Webb Wedding visit
The staff were extremely friendly. The were available to answer any of our questions pertaining to places to eat or any directions we needed.
June 11, 2014
Rated 5.0 out of 5.0 by sdgern Great time
We've stayed here in the past and again great friendly service, staff are knowledgeable about the area restaurants and events.
June 10, 2014
Rated 3.0 out of 5.0 by Nevada City Relative Food Service Lacking on this date
On 6/5 we arrived on an uneventful day for our nieces Graduation and we were told about the wine and food brought in by one of the restaurants. That sounded great as we had a long drive and we stopped in the reception area at 5PM and the staff/wine server was chatting away with a local person who clearly was not staying at the hotel. She acted bothered that my husband came up and asked what type of wine they were serving and slammed the bottles down. I was surprised he came back with nothing. He wanted to leave immediately as the gal was rude which was not normally what we encounter at this hotel. I decided to just walk by and see what they were serving for food as we were hungry and another local had sat down right next to the pizza almost sitting on it. It was disgusting actually and a real turn off. The staff at front desk - one of them was not really sure how to handle our booking and she was out front smoking on couple occasions right by the entrance which is a negative to me as we do not smoke. The front desk was left unattended and I think the manager should start over with a couple of his staff. We left a message for him and the next day the food service gal was going out of her way to be friendly. It's too bad that you have to make a call to management about staff as there are plenty of good people out there who need jobs. This gal clearly was not there to assist the guests that night. Otherwise we have really liked this hotel for the value in past.
June 9, 2014
Rated 5.0 out of 5.0 by TRex317 Beautiful location, nightly hospitality hour
Located by a small river in beautiful Grass Valley, this hotel also offered a nightly hospitality hour (2 drinks and snacks) which afforded a great opportunity to relax and meet others. They offered lean, healthy turkey sausage at breakfast which also tasted great. Friendly, helpful staff as were all the people in this nice, quaint town, full of charachter (even a quite card room on the back side of the hotel building - poker, blackjack, etc.).
June 7, 2014
Rated 5.0 out of 5.0 by StanJ Repeat customer - Always excellent service
Since adding this HIE property to the Grass Valley area it has been my hotel of choice. Always a clean, quiet and very comfortable room,excellent customer service and amazing FULL breakfast rather than a few sweet rolls or muffins and some juice.
June 2, 2014
Rated 5.0 out of 5.0 by Shelly50 Excellent staff in dining room
The lady in the dining room and reception room is fantastic. She is very customer service oriented and friendly. I look forward to seeing her each time. I really enjoy the reception in the evening at this hotel. I wish all of the Holiday Inns had this available. Very nice touch!
June 2, 2014
Rated 5.0 out of 5.0 by Honey27 Great Birthday getaway!
My husband and I live in Reno, Nevada and he had a couple days off so we wanted to go somewhere not to far so Grass Valley being only 1-1/2 hours away it was perfect! Grass Valley and Nevada City are so lovely and historic. we just love it! When we do travel if there is a Holiday Inn Express available we always stay there! It was a perfect birthday weekend!
May 30, 2014
Rated 5.0 out of 5.0 by 16Sunny16 Friendly Staff
Sleep quality was not due to comfort but an adjacent room was up in the middle of the night speaking loudly on the phone we could hear him clearly.
April 21, 2014
Rated 5.0 out of 5.0 by yahoo40 Great Stay
This is my third time staying with the hotel in less than a month. It has been really nice each time. The staff are very firendly and for being located right next to the highway, the noise level is really low. I would stay here again.
March 22, 2014
Rated 5.0 out of 5.0 by CSI2014 Great Service and Staff
Stayed one night at this location. Very clean, nice layout, friendly service.
March 9, 2014
Rated 5.0 out of 5.0 by ryangiraffe Beautiful Holiday Hotel
This is a beautiful hotel in the foothills. The exterior fits in with the mountains and trees. The lobby is awesome. You have to recheck the name to believe it is a Holiday property.
It is very quiet being near the highway.
The fitness equipment works.
The food was fresh.
a very enjouable experience
January 28, 2014
Rated 5.0 out of 5.0 by IHG_Critic A Model for Excellence
This property is a shining star for Holiday Inn Express and should be used as an example for other HIE properties in how to operate. Reception staff was warm, friendly, fast and efficient. The room was super clean with even the note pad and other items squared up and orderly. Breakfast was offered with a great variety and was nicely laid out and in sufficient quantity for all. There was also a top notch Happy Hour offered.
If you are thinking of staying in or around Grass Valley consider the Holiday Inn Express' Gold Miner's Inn. If you own/manage a HIE property stay for a lesson on hospitality excellence.
January 27, 2014
Rated 5.0 out of 5.0 by Old Lady Happy Customer
We were there for the New Years 's Eve package and the room was very nice. Everyone was very polite and friendly. The bed was comfortable. We enjoyed our stay. I would recommend this hotel.
January 4, 2014
Rated 1.0 out of 5.0 by VM64 Housekeeping needs improvement
We were only there for two nights. Returning on the second night, housekeeping had failed to service our room. Earlier that morning we had posted a do not disturb sign and received a note to call the front desk when we were ready to have the room serviced. We did this right away and also told the housekeeping staff -- who just happened to be right across the hall servicing another room -- that we were leaving. This was around 12:30 p.m. Returning around midnight we were surprised to see the room as we left it. The front desk offered to move us to another room but it was too late to do so.
Also, the halls and elevator looked like they had not been vacuumed in quite some time with small debris, paper wrappers, etc still there from the time we arrived until we left two and a half days later. Maybe it was the crush of the holidays but if so, then they should be at the top of their game when they are at full capacity. Would still recommend staying there because the choices are very limited in the area and it is one of the newer properties.
January 2, 2014
Rated 5.0 out of 5.0 by Laurelll Great employees and nice location
We loved this hotel. The lobby with a fireplace was warm and cozy with cookies and coffee offered. The breakfasts are good and free.
December 8, 2013
Rated 5.0 out of 5.0 by JT100 Courteous and friendly staff
Very comfortable and clean hotel. Made me feel at home. Great location for walking to restaraunts in Grass Valley.
November 17, 2013
Rated 5.0 out of 5.0 by Jack505 Cleanliness was great, place looked brand new.
Whole experience was great, people super friendly and the breakfast bar sat up was great. I told my kids who we were visiting to recommend this place to anyone who was coming to visit them. We were really impressed. I think I left my Nook charger plugged in room 344.
October 24, 2013
Rated 5.0 out of 5.0 by Kent66 good location and beautiful hotel
Hotel was easy to find - centerly located. Good breakfast items. Professional & welcoming staff. Reasonable price. comfortable room & good service.
October 23, 2013
Rated 5.0 out of 5.0 by Peabs Great front desk
Brian at the front was awesome. The hotel was clean and comfortable with a great "living room" in the main entry area.
October 7, 2013
Rated 5.0 out of 5.0 by Snuffy42 No Complaints!!!
Would not change anything. Bed was extremely comfortable, staff was friendly and helpful.
October 3, 2013
Rated 5.0 out of 5.0 by FightingOHoovz Location and Comfortable room
I Love Grass Valley. The room was clean comfortable and very user friendly. The Location was good close to the fair grounds, We were there for KVMR's Celtic Fest. The Staff were helpful and friendly. The only down side was I was on the same floor as a wedding party (The Groomsmen) as they entered the floor from the elevator they were shouting, "the party is in room 213!" Oh well, I guess that's typical for a wedding "Party". I still had a good stay. I will stay here again. I recommend The Gold Miners Inn as a Good Stay.
October 2, 2013
Rated 2.0 out of 5.0 by Curlygaga Check in clerk was in a foul mood!
I had reserved two rooms, preferably next to each other. Upon arrival, one room was ready, the other was not. I will admit we were early.
The check in clerk treated my friend like he was some scum off the street. Snippy, not one bit friendly.
Later in the day, I asked a clerk for directions to a shop in town, she however, was most friendly, helpful and even printed me out a map to get there.
After that ordeal, the rooms were nice and clean, and comfortable.
The breakfast was just okay, nothing to brag about there. My husband thought the pancakes were almost uneatable. The coffee was just okay.
The free drinks in the evening was a nice touch.
Nice area, within walking distance to restaurants and shops.
Would I stay here again, hmmm, after reading this over, I am not so sure.
September 11, 2013
Rated 3.0 out of 5.0 by JLR52 Nice Room
The staff was nice, breakfast was good. However the cost was a little expensive. Stayed at a Holiday Inn, Hilton Head South Carolina, right on the Atlantic Ocean and I don't believe it was as expensive per night as Grass Valleys. We did stay more than one night though. I should have unplugged the fridge door also 'cause it was making noise like it was slightly open. That would be the one in room 310 if anybody is wondering. Made for a funky night's sleep. However, clean and location was good.
August 29, 2013
Rated 2.0 out of 5.0 by UBob Noisy
Had a terrible night, room next door contained group of noisy people that didn't stop till past 4am. Since the hotel was not full could a group of young people have been placed in a remote room? Also group of noisy people outside the window earlier in the evening. Is the casino next door a contributing factor? Staff were very responsive.
August 27, 2013
Rated 5.0 out of 5.0 by Brendahr Comfortable accommodations and courteous staff!
The room was very clean and the staff was attentive, courteous, and helpful. Kudos to Mannie, our house keeper! He is a very pleasant young man!
The only thing the hotel needs to change is to add a pool!
August 25, 2013
Rated 5.0 out of 5.0 by DorothyAG Great location
Well maintained property, friendly staff and easy walk to the main street with shops and restaurants make this a good choice in the area.
August 16, 2013
Rated 2.0 out of 5.0 by klod1023 Not what I reserved
I had reserved a suite because I need the space to spread and work while at the hotel. I was not notified until time of check-in that there were no suites available and that they'd placed me in a standard room.
The free breakfast is almost inedible. Powdered eggs, microwave bacon...it wouldn't take much to do a much better job with breakfast.
August 16, 2013
Rated 5.0 out of 5.0 by fighter Colonel USAF (ret)
This hotel has excellent management with a view of customer service and comfort. King room was well equipped, quiet and comfortable. Very nice breakfast & super happy hour! Highly recommended!
August 13, 2013