Rated 4.6 out of 5 by 71
Rated 5.0 out of 5.0 by SS66 Friendly Staff
Excellent staff, clean and comfortable rooms and great amenities.
July 30, 2014
Rated 4.0 out of 5.0 by cindym55 Where was the drinking water?
When checking in, I was not asked if I was a rewards member, however, I was when I checked out.
Also, when we checked in, all we wanted was some water to drink after the long drive, and did not see a water fountain anywhere in the lobby or even a pitcher with ice water and small glasses (that would have been nice), so we waited until we got to our room. I was told on check out that there was a water fountain around the corner.
I was also surprised at how expensive this Holiday Inn Express was - other than a larger choice of breakfast items, and it seemed like it was fairly new, I did not see much difference from other ones we have stayed in.
July 28, 2014
Rated 5.0 out of 5.0 by Poobachubbs4 Recommend highly
Locals but on business, great friendly staff, especially the evening reception/breakfast hostess, yes she was the same person. Very friendly and attentive front desk clerk. Very clean, relaxed atmosphere. Walking distance to great local restaurants, local live theatre and museums. Only request is to have blinds for the windows for light reduction. Top notch place. Will recommend to our out of town friends!
July 21, 2014
Rated 5.0 out of 5.0 by David2000 What a great place to stay.
The hotel is in very good condition and everything was as expected. The hotel is within walking distance of all the local shops and restaurants. I would totally recommend this place.
July 18, 2014
Rated 5.0 out of 5.0 by Robyrobot1 Friendly Staff
The staff here is excellent. Manager gave great tourist tips that really made the trip. We saw everything in the area. The room was great, TV was great, clean rooms. The housecleaning was very nice to clean our room very late in the day at about 4 pm. This was great. I will come and stay at this Hotel again.
July 8, 2014
Rated 5.0 out of 5.0 by Larry14 Very comfortable room. Excellent staff.
This room was booked for me and my wife. It could not have been better. We really enjoyed the decor and got a great nights sleep. Will certainly make it our choice whenever we are in the area.
July 1, 2014
Rated 5.0 out of 5.0 Comfortable at home feeling
I have been staying at Holiday Inn since it opened. I have business I transact frequently in Grass Valley. The staff is always cordial and makes me feel welcome. They go above and beyond. I especially appreciate the friendliness of Jackie, the kitchen staff employee. Keep up the good work, 5 stars from me for Holiday Inn Grass Valley.
July 1, 2014
Rated 5.0 out of 5.0 by dmpsman great location
We have stayed at this hotel three times and have been very pleased each time. The location is great, walking distance to just about anything you need. It is maintained very well, spotless inside and out. Rooms are very nice, ours had a fridge and microwave, and beds are comfortable. The front desk staff at this hotel were all helpful, friendly and efficient, they recommended two local restaurants’ both were excellent choices. Housekeeping services were perfect. The breakfast and the attendant were good. Happy hour complementary beer and wine for guests was fun and the bartender was great. The most recent weekend we were there somehow the hotel got overbooked with reservations so they upgraded us to a suite rather than turn people away, first class operation.
June 19, 2014
Rated 5.0 out of 5.0 by SuzyMcK Great Place For Business
Clean, newly appointed and central location. I will be back.
June 18, 2014
Rated 4.0 out of 5.0 by BCmusic All in all a good place to stay
This hotel was recommended by a local and it provided comfortable overall lodgings. It's located right downtown, convenient to local shopping.
June 18, 2014
Rated 5.0 out of 5.0 by Kim 56 A great hotel
This was an unexpected stop and we were pleasantly surprised to find such a lovely hotel. My only criticism is that I am dairy and egg sensitive and it was difficult to find selections on the breakfast bar that met my needs. Other than that it was a wonderful experience!
June 16, 2014
Rated 5.0 out of 5.0 by Wrecks Nice Place
clean and very accessible from highway, nice rooms and centrally located
June 16, 2014
Rated 5.0 out of 5.0 by Donzi1 Great value
The staff was very attentive to our needs. The room was very clean and comfortable. Continental breakfast surpassed our expectation. The only negative is we did not check in before 7pm and missed out on the complimentary beverage, our bad.
June 11, 2014
Rated 5.0 out of 5.0 by MINI ME 2 So nice and comfortable
I've stayed at many hotels in the past two years. I have come to recognize a "hotel smell". It's a bleach/pine sol combination that permeates the hallways. Some find that clean - I find it musty and gross. This hotel did NOT have that smell. It is fresh and comfortable. Don't get me wrong - the hotel is CLEAN! They just keep it well ventilated and use less harsh smelling cleaning products.
The pillows and the mattress was heavenly and the breakfast choices perfect. Grass Valley is a sleepy little town so it's great that there is a restaurant and shop very near that is opened a little later than most.
The only thing lacking at this particular Holiday Inn was a pool. Very large courtyard area perfect for weddings and outdoor conferences, but no pool, no jacuzzi. I understand the town is built over a mine and digging down is possibly not an option, but they could do above ground pools and build upwards. Just a thought.
June 11, 2014
Rated 5.0 out of 5.0 by Merg Ms
Excellent expreience! Would recommend this hotel to anyone visiting the Grass Valley California area.
June 11, 2014
Rated 5.0 out of 5.0 by A Webb Wedding visit
The staff were extremely friendly. The were available to answer any of our questions pertaining to places to eat or any directions we needed.
June 11, 2014
Rated 5.0 out of 5.0 by sdgern Great time
We've stayed here in the past and again great friendly service, staff are knowledgeable about the area restaurants and events.
June 10, 2014
Rated 3.0 out of 5.0 by Nevada City Relative Food Service Lacking on this date
On 6/5 we arrived on an uneventful day for our nieces Graduation and we were told about the wine and food brought in by one of the restaurants. That sounded great as we had a long drive and we stopped in the reception area at 5PM and the staff/wine server was chatting away with a local person who clearly was not staying at the hotel. She acted bothered that my husband came up and asked what type of wine they were serving and slammed the bottles down. I was surprised he came back with nothing. He wanted to leave immediately as the gal was rude which was not normally what we encounter at this hotel. I decided to just walk by and see what they were serving for food as we were hungry and another local had sat down right next to the pizza almost sitting on it. It was disgusting actually and a real turn off. The staff at front desk - one of them was not really sure how to handle our booking and she was out front smoking on couple occasions right by the entrance which is a negative to me as we do not smoke. The front desk was left unattended and I think the manager should start over with a couple of his staff. We left a message for him and the next day the food service gal was going out of her way to be friendly. It's too bad that you have to make a call to management about staff as there are plenty of good people out there who need jobs. This gal clearly was not there to assist the guests that night. Otherwise we have really liked this hotel for the value in past.
June 9, 2014
Rated 5.0 out of 5.0 by TRex317 Beautiful location, nightly hospitality hour
Located by a small river in beautiful Grass Valley, this hotel also offered a nightly hospitality hour (2 drinks and snacks) which afforded a great opportunity to relax and meet others. They offered lean, healthy turkey sausage at breakfast which also tasted great. Friendly, helpful staff as were all the people in this nice, quaint town, full of charachter (even a quite card room on the back side of the hotel building - poker, blackjack, etc.).
June 7, 2014
Rated 5.0 out of 5.0 by StanJ Repeat customer - Always excellent service
Since adding this HIE property to the Grass Valley area it has been my hotel of choice. Always a clean, quiet and very comfortable room,excellent customer service and amazing FULL breakfast rather than a few sweet rolls or muffins and some juice.
June 2, 2014
Rated 5.0 out of 5.0 by Shelly50 Excellent staff in dining room
The lady in the dining room and reception room is fantastic. She is very customer service oriented and friendly. I look forward to seeing her each time. I really enjoy the reception in the evening at this hotel. I wish all of the Holiday Inns had this available. Very nice touch!
June 2, 2014
Rated 5.0 out of 5.0 by Honey27 Great Birthday getaway!
My husband and I live in Reno, Nevada and he had a couple days off so we wanted to go somewhere not to far so Grass Valley being only 1-1/2 hours away it was perfect! Grass Valley and Nevada City are so lovely and historic. we just love it! When we do travel if there is a Holiday Inn Express available we always stay there! It was a perfect birthday weekend!
May 30, 2014
Rated 5.0 out of 5.0 by 16Sunny16 Friendly Staff
Sleep quality was not due to comfort but an adjacent room was up in the middle of the night speaking loudly on the phone we could hear him clearly.
April 21, 2014
Rated 5.0 out of 5.0 by yahoo40 Great Stay
This is my third time staying with the hotel in less than a month. It has been really nice each time. The staff are very firendly and for being located right next to the highway, the noise level is really low. I would stay here again.
March 22, 2014
Rated 5.0 out of 5.0 by CSI2014 Great Service and Staff
Stayed one night at this location. Very clean, nice layout, friendly service.
March 9, 2014
Rated 5.0 out of 5.0 by ryangiraffe Beautiful Holiday Hotel
This is a beautiful hotel in the foothills. The exterior fits in with the mountains and trees. The lobby is awesome. You have to recheck the name to believe it is a Holiday property.
It is very quiet being near the highway.
The fitness equipment works.
The food was fresh.
a very enjouable experience
January 28, 2014
Rated 5.0 out of 5.0 by IHG_Critic A Model for Excellence
This property is a shining star for Holiday Inn Express and should be used as an example for other HIE properties in how to operate. Reception staff was warm, friendly, fast and efficient. The room was super clean with even the note pad and other items squared up and orderly. Breakfast was offered with a great variety and was nicely laid out and in sufficient quantity for all. There was also a top notch Happy Hour offered.
If you are thinking of staying in or around Grass Valley consider the Holiday Inn Express' Gold Miner's Inn. If you own/manage a HIE property stay for a lesson on hospitality excellence.
January 27, 2014
Rated 5.0 out of 5.0 by Old Lady Happy Customer
We were there for the New Years 's Eve package and the room was very nice. Everyone was very polite and friendly. The bed was comfortable. We enjoyed our stay. I would recommend this hotel.
January 4, 2014
Rated 1.0 out of 5.0 by VM64 Housekeeping needs improvement
We were only there for two nights. Returning on the second night, housekeeping had failed to service our room. Earlier that morning we had posted a do not disturb sign and received a note to call the front desk when we were ready to have the room serviced. We did this right away and also told the housekeeping staff -- who just happened to be right across the hall servicing another room -- that we were leaving. This was around 12:30 p.m. Returning around midnight we were surprised to see the room as we left it. The front desk offered to move us to another room but it was too late to do so.
Also, the halls and elevator looked like they had not been vacuumed in quite some time with small debris, paper wrappers, etc still there from the time we arrived until we left two and a half days later. Maybe it was the crush of the holidays but if so, then they should be at the top of their game when they are at full capacity. Would still recommend staying there because the choices are very limited in the area and it is one of the newer properties.
January 2, 2014
Rated 5.0 out of 5.0 by Laurelll Great employees and nice location
We loved this hotel. The lobby with a fireplace was warm and cozy with cookies and coffee offered. The breakfasts are good and free.
December 8, 2013