Rated 4.4 out of 5 by 34
Rated 3.0 out of 5.0 by JLR52 Nice Room
The staff was nice, breakfast was good. However the cost was a little expensive. Stayed at a Holiday Inn, Hilton Head South Carolina, right on the Atlantic Ocean and I don't believe it was as expensive per night as Grass Valleys. We did stay more than one night though. I should have unplugged the fridge door also 'cause it was making noise like it was slightly open. That would be the one in room 310 if anybody is wondering. Made for a funky night's sleep. However, clean and location was good.
August 29, 2013
Rated 2.0 out of 5.0 by UBob Noisy
Had a terrible night, room next door contained group of noisy people that didn't stop till past 4am. Since the hotel was not full could a group of young people have been placed in a remote room? Also group of noisy people outside the window earlier in the evening. Is the casino next door a contributing factor? Staff were very responsive.
August 27, 2013
Rated 5.0 out of 5.0 by Brendahr Comfortable accommodations and courteous staff!
The room was very clean and the staff was attentive, courteous, and helpful. Kudos to Mannie, our house keeper! He is a very pleasant young man!
The only thing the hotel needs to change is to add a pool!
August 25, 2013
Rated 5.0 out of 5.0 by DorothyAG Great location
Well maintained property, friendly staff and easy walk to the main street with shops and restaurants make this a good choice in the area.
August 16, 2013
Rated 2.0 out of 5.0 by klod1023 Not what I reserved
I had reserved a suite because I need the space to spread and work while at the hotel. I was not notified until time of check-in that there were no suites available and that they'd placed me in a standard room.
The free breakfast is almost inedible. Powdered eggs, microwave bacon...it wouldn't take much to do a much better job with breakfast.
August 16, 2013
Rated 5.0 out of 5.0 by fighter Colonel USAF (ret)
This hotel has excellent management with a view of customer service and comfort. King room was well equipped, quiet and comfortable. Very nice breakfast & super happy hour! Highly recommended!
August 13, 2013
Rated 4.0 out of 5.0 by jsa1558 Just Need New Linens
The Staff was excellent and the stay good. However the sheets were "pilling" and old. We asked for new ones the next day and they were still old. If the sheets were updated it would be an above average experience.
August 9, 2013
Rated 5.0 out of 5.0 by DW130 Very convenient
Visited my brother for our birthday's. Location was perfect for meeting with him for dinner and breakfast. Was pleased with the attractiveness and cleanliness of the Inn.
July 31, 2013
Rated 4.0 out of 5.0 by tucker1 Overall Comments
This time around I did not have breakfast; however, I have experience it in the past and have been satisfied. Non-fat yogurt would be nice.
Room was very comfortable; I did find that that bath tub had hair that was not removed from the previous guest -yikes.
I always look forward to using your gym; very tidy and clean. Need wipes.
I plan to return in the near future.
July 16, 2013
Rated 5.0 out of 5.0 by Barb2B Great service, location and staff.
We recently stayed 4 nights at this Holiday Inn Express. A full breakfast in the morning gave us the fuel we needed for days filled with hiking and exploring. Only 2 blocks from historic downtown, we enjoyed shopping, eating and music all within walking distance. The staff was always helpful in providing eating recommendations and towels to take to the river. Coming back for social hour in the evening and playing games in the very comfortable lobby were a big plus. I look forward to my next visit at this hotel!
July 2, 2013
Rated 4.0 out of 5.0 by pappaG Great place rest,sightsee, on way to Reno
Living in Grass Valley Ca, I actually like to stay here to unwind and enjoy the local entertainment without having to drive.. clean and great staff
May 19, 2013
Rated 4.0 out of 5.0 by Rhia1299 Great Location, Hotel
Great Location for a very unique town. There are many great restaurants within walking distance. My room was very clean and modern with an extensive list of tv channels. I also felt very safe within and around the hotel,which is the most important feature for me.
The one and only issue I had was the Customer Service Rep working the front desk during the daytime. G******* was so incredibly rude and I felt that my calls to locate my left behind blouse were only annoying to her. My 1st call to the facility was at 9:00am the morning I checked out but I was told that I would not be contacted until the following day when Housekeeping checked in their lost items. During my 2nd call to the facility (after she had not returned my call 2 days earlier), I actually heard her sighing when I asked if my blouse had been located. I was actually discouraged from calling for a 3rd time and will just take it at a loss that I will never get my blouse back although I called before Housekeeping could have made it to my room. The other employees were a pleasure but G******* was not great, may need additional customer service training.
May 3, 2013
Rated 5.0 out of 5.0 by Tyecar Evening drinks
What a wonderful touch to a great stay; an evening relaxing with drinks provided by the Holiday Inn Express.
May 2, 2013
Rated 5.0 out of 5.0 by Scilla Excellent with a couple of glitches
Overall my stay at this Holiday Inn Express was delightful. Staff are friendly and helpful. The room was clean. One staff member who attends the bar one evening suggested I not sit at the bar, then let two other people sit there. I found that objectionable. Maybe they were her friends. All other staff were very friendly and helpful. There is a bench near the entry where smokers sit and smoke. This can mean an odorous entry into the hotel. Once past the front doors, this isn't a problem, but it is an obnoxious how-do-you-do.
April 8, 2013
Rated 4.0 out of 5.0 by MsCrystale A bit Pricey
This is a nice, clean, newer hotel and they offer breakfast, and weekend cocktails, which is good. That being said, I do feel their prices are very high, especially considering they do not have a pool or spa . They do have a small workout room.
There isn't a lot of choice in Grass Valley, so I guess they figure they can ask for more.
April 6, 2013
Rated 5.0 out of 5.0 by Berkyss Very Fiendly Hotel
The hotel is a very clean hotel both inside and outside, The room I had was big and had lots of space. The bed was very comfortable and pillows were great. The hotel staff are very friendly.
I would stay at the hotel again for sure!
April 6, 2013
Rated 4.0 out of 5.0 by JRandSueEllen Responsive, clean, very convenient location
We stayed two nights, husband and I traveling with adult son. Have stayed there before. This time we got a suite; two queen beds, sofa sleeper, coffee table, table and 3 chairs, one other larger chair for sitting, a couple table and floor lamps. A neat extra sink at microwave, coffeemaker and fridge set-up. Also wall hairdryer. Quite nice, actually, with good room for food and food supplies you might want to bring. There was one 3-drawer dresser (a little tight for 3 people and all we brought, but we managed) and a yard's worth of open-closet for wardrobe. There's an ironing board and iron in there too.
Unfortunately, on the first night, our neighbors were drinking and had multiple people in room. Woke us up 330am. We knocked on door, and they said they'd lower things, but they were in no mind to understand what that actually meant. A call to the desk resulted in a good response, and we could sleep. The next night was better, still low men's voices, but no drinking, and they cut it down fine by sleep time.
Wall airconditioners under the window are controlled by a wall thermostat on the other side of the room. With one member who has asthma, the position of the second bed closest to the window was too breezy.. So we positioned the sofa cushions near it to divert the air from blowing too close to the bed. Worked out just fine. The windows open up so you can get that beautiful outside air too.
Staff were very nice, no matter the issue. Breakfast was handy in the lobby. Hardboiled eggs in the fridge, fresh whole fruit, and a whole grain cold cereal was great.. No plain yogurt, just flavored. People loved the more traditional stuff we don't eat...fresh automated pancake cooker (real cute), scrambled eggs, bacon, sausage gravy, biscuit, bagel selections, racks of sweet rolls and danishes...lots of nicely tended things to choose from. Coffees, teas, cocoa mix, oatmeal packets, Some homemade cookies on a covered plate at night with some whole fruit next to it. Oh, and a limited bar window that gave us all a free glass of wine. There's a pretty good sized vending room near the desk where you can buy more beverages (alcohol and not) and things on off hours.
Walking distance to Ralph's and downtown area.
March 26, 2013
Rated 5.0 out of 5.0 by Erena Great Place
The staff are nice and helpful. The location place is great and clean. I highly recommend this hotel.
March 21, 2013
Rated 5.0 out of 5.0 by LadyofSnowSummit Had a Great Stay!
We enjoyed our stay at this hotel property. The check in was seamless and the staff was friendly and helpful.
The room was very well appointed and clean.
The breakfast exceeded our expectations with many choices and the food was displayed nicely, the area was clean and inviting.
We also enjoyed the manager's reception and the wine was quite good.
Very fine stay overall and we will enjoy going back to this location!
March 19, 2013
Rated 5.0 out of 5.0 Spacious room and caring staff
We found the staff very caring and remembered to address us by name. The room was very spacious and comfortable.
February 24, 2013
Rated 5.0 out of 5.0 by MDJeff Fantastic place!
The staff was super friendly, upgraded my room when I asked for a rollaway cot and the food was good and fresh in the morning. I'd definitely give them a 110% endorsement and stay there again in a heartbeat!
December 1, 2012
Rated 5.0 out of 5.0 by KathyFresno Tidy and comfortable
The hotel met our needs well. Good location, easy to find and easy off and on the freeway. The woman who staffed the breakfast bar was particularly cordial and helpful.
December 1, 2012
Rated 3.0 out of 5.0 by Nobiwan Service sketchy
Upon checking in, the service was pretty good, however the next morning at checkout, the front desk person seemed quite uninterested in my complaint about the loss of internet connection earlier that morning. I'd go as far as to say that her response was rude. None of the usual acknowledgements like... thanks for staying... how was your stay... sorry about that.... no response, period. Not my typical experience at other HIE's, where the service is generally about average.
November 23, 2012
Rated 5.0 out of 5.0 by JumpinJim Great experience from start to finish
From the gentleman with the great smile and sense of humor that checked us in to the immculatly clean room with fresh crisp linens on the super confortuable bed, it was the best motel experience of our 10 day vacation.
November 19, 2012
Rated 5.0 out of 5.0 by Candace THANK YOU SO MUCH
My whole family was there last weekend. We hadn't seen each other for many years. Everyone was so wonderful and accomodating to us. My special thanks to Alex (I think that his name). He worked the desk in the evenings. He went out of his way to make us all comfortable.
November 3, 2012
Rated 5.0 out of 5.0 by Kay22222 A great treat after a busy day
Came in over the Pass and a snow storm. We were made to feel right at home and the property is so nice and great location. Thanks
October 28, 2012