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Rated 4.3 out of 5 by 75 reviewers.
Rated 3.0 out of 5.0 by OK, just basic Very expensive Problems: Light fixtures out or blinking Cable TV had several stations missing compared to the menu including the one I watch. Temperature warm Bed not particularly comfortable OK, clean, reliable, just the basics. July 21, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service Great service & comfortable room. Always enjoy my stay when visiting Great Barrington & Stockbridge. July 20, 2014
Rated 4.0 out of 5.0 by Recent stay Adequate but pricey. Could be cleaner but fine for short stay. July 16, 2014
Rated 5.0 out of 5.0 Staff went extra mile Hotel was very good for local Berkshire biking experience. Late checkout arraigned by manager permitted long morning ride and shower after checkout time. The staff certainly wen the extra mile in accommodating our needs. Kudos to the staff, and to HIE. Will consider staying there again. July 15, 2014
Rated 5.0 out of 5.0 by me very nice it was a unplanned stay but we know you can always get a good room at Holiday inn express July 15, 2014
Rated 5.0 out of 5.0 by Great Place The staff is very helpful, accommodations are perfect, will definitely stay again. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable hotel in the Berkshires Highly recommend this hotel in the Berkshires. Service of staff is excellent. Room was clean, quiet and relaxing. Breakfast was energizing. Only recommendation is to fill up the bird feeder in the lovely backyard. July 9, 2014
Rated 5.0 out of 5.0 by A good place to stay for a Mass. weekend Enjoyable weekend at Tanglewood made better by a good hotel July 9, 2014
Rated 4.0 out of 5.0 by Great Barrington Hotel Great Barrington was a delightful area of Massachusetts to visit and the Holiday Inn Express is a convenient and functional place to stay for a family. The staff is friendly and efficient, the internet worked for all devices and the breakfast offers a nice variety. July 8, 2014
Rated 5.0 out of 5.0 by Welcoming and relaxing Our stay was wonderful! The staff was so attentive and friendly. The room was very comfortable. Breakfast was delicious! We cannot wait to go back again! July 8, 2014
Rated 5.0 out of 5.0 by Enjoyed our stay. Staff was great and attentive. Rooms were very clean and comfortable. If in the area again I will definitely stay there again. July 3, 2014
Rated 3.0 out of 5.0 by Small pool with rock pad and poor service We stay at Holiday Inns when ever we travel. We have always enjoyed our stay and knew what to expect until this time. I was feeling rather ill and asked the girl at the front desk for a bottle of water, she told me that I was not "allowed" one since I had not hit platinum status yet. Really? The pool was very small and has a rock pad that hurts your feet when you walk on it. I would not stay at this specific location again. Well over $150 a night and I can't get a bottle of water! June 27, 2014
Rated 5.0 out of 5.0 by Backpacker friendly My friend and I had been backpacking on the Appalachian Trail for a few days and decided to get off for a day and needed a place to stay. The staff was very friendly and even gave us the name and phone number of a person who would take us back to the trail the next morning. The breakfast was perfect for a full day of hiking on the A.T. June 26, 2014
Rated 4.0 out of 5.0 by basic stay We stopped here for the night on a tour around New England. Most everything was satisfactory. Not overly impressed with anything nor overly disappointed. The free breakfast is appreciated but it is of low quality. June 23, 2014
Rated 5.0 out of 5.0 by Great place! My family and I stayed there for a week to attend the Son Rise Conference in Seffield, MA. The room was clean and cozy. I recommend getting the suite verses the double is bigger if staying more than one night. . Good hot water and good water pressure. Pool and jacuzzi are good entertainment for family. Staff was friendly and willing to assist with anything. OVERALL: great place to stay if you need to stay somewhere close to Great Barrington. June 19, 2014
Rated 4.0 out of 5.0 by Comfortable beds and great breakfast service Got a good night's sleep in comfortable bed with nice sheets and pillows. Rooms were clean, towels plush. Lighting in the suite was terrible, no hallway light, just 2 lamps in bedroom. With a fridge, microwave, and kitchen cabinet provided I would expect a few basic dishes plus knives June 15, 2014
Rated 5.0 out of 5.0 by Premium experience without premium price The check-in included an upgrade without having to ask. The hotel is ideally located between the Lenox and Great Barrington area activities, particularly golf, that we came for. We will use the hotel when we return to the area again. June 13, 2014
Rated 2.0 out of 5.0 by Poor cleaning, poor breakfast. When we checked in to our room, I noticed the waste basket under the kitchen sink was full...looked in it and it had DIRTY DIAPERS in it!! Called/talked to front desk 4 times, and it wasn't emptied until we had been there 2 days. Also room was never vacuumed. 1, mushy eggs, sausage so hard I couldn't cut them. For fruit, 3 black bananas!! Day 2, eggs and sauage better, still 3 black bananas! Day 3 eggs OK, good bacon, only 1 black banana. All 3 days the muffins were so hard and stale, not eatable. Appears this property needs a complete makeover. Stay in HI properties a lot, and this is one of the worst ever. Will never stay here again!! Was told every day the manager would contact me to discuss the condition of our room....never heard from him and now I don't want to hear from him! May 20, 2014
Rated 5.0 out of 5.0 by Convenient for visiting Sheffield, MA Hotel is conveniently located from highway I-90 for visiting Sheffield, MA. There is a Premium outlet nearby but we didn't have time for shopping. We had dinner at the East Chinese restaurant nearby. We were surprised to find such an excellent Asian restaurant in Berkshire. January 17, 2014
Rated 4.0 out of 5.0 by A totally good two days. This is a great place to stay if you go to Butternut or Catamount. It is right down the road from Butternut, though. The hotel has been renovated-- the rooms are very clean. The pool area is older but totally fine, and the hot tub is, to no one's surprise, hot, which during the winter is really nice. The highlight for us was the staff-- very kind, especially the man who runs the (free) breakfast area. We had a few minor issues (hot water delay once, clogged toilet another time) that were fixed immediately. January 4, 2014
Rated 4.0 out of 5.0 by Great place to stay but, When we checked in the staff was very friendly.. The room was not clean.. There was items in the fridge and stuff in the the iron was left on the table and there was a tray from breakfast in the room. It was taken car of right away.. December 31, 2013
Rated 5.0 out of 5.0 by Great Barrington Rm 215 The suit 215 very accommodating and the associate who checked us in is admirable professional service . I like to say she a plus and you other staff great job. \ My throw back comment having left a expensive item behind to which I called back it was found and I was explained your terms of getting it back is 65 days. Have I stayed in Sea Brook I would have received a call from MGMT telling me I left a parcel in the room which I could have turned around to retrieve the item. On that subject I see the rate of repeated customer parcel is less likely to be called , such a courtesy would have made my day instead I will make a 200 mile return to pick up my item . My companion has dementia subject to forget and I also forgot but the call would have helped . Ronald December 22, 2013
Rated 4.0 out of 5.0 by friendly and accommodating we were warmly treated and the only complaint was the TV which was slow and not changing channels however the staff told us the berkshires were experiencing a problem and put new batteries in our remote.. very nice.. i left my keys and the desk said they would mail them.. i would reccommend this place December 4, 2013
Rated 5.0 out of 5.0 by Great breakfast service We were guests for 2 nights and Frank was very personable and helpful during our 2 breakfast stay. November 29, 2013
Rated 5.0 out of 5.0 by Outstanding personal attention Chris, one of the hotel staff members, was remarkably helpful in making a family stay in Great Barrington a wonderful weekend. We shall return! November 14, 2013
Rated 5.0 out of 5.0 by GREAT LOCATION and BASE for DAY TRIPS in Western MA Stayed here on LABOR DAY weekend, spent day at LIME ROCK PARK race track in nearby CT, then spent a day watching the WW1 and other planes/cars from early days of aviation at the nearby (NY) OLD RHINEBECK AERODROME. The HOLIDAY INN Great Barrington was excellent -- clean, great location, great staff, breakfast was well done..... staff referred me to a few local restaurants upon late arrival and their recommendations were excellent..... very nice place to stay, and I'll be definitely staying here on my next weekend getaway to western MA area. November 8, 2013
Rated 5.0 out of 5.0 by You get what you pay for My family and I were greeted by a very friendly front desk staff whom check us in quickly and provided information on local restaurants and things to do. The room was clean, modern, quiet, the indoor pool was a good feature and the breakfast options were decent. Overall a terrific stay, we did go across the street to the GB Brewery for dinner but decided to have mexican instead, Xichtencatl was fantastic and friendly, they were crowded but were gracious and hospitable despite the 20 minute wait. HIE is a Great hotel and for the room price, it should be. Our advice is to avoid the GB Brewery unless you enjoy (poor) service with a frown. October 19, 2013
Rated 5.0 out of 5.0 by Great Barrington The leaves were changing, the fog rolled in during the morning hours and we were in a special place on earth. Thanks for a great place to stay at the end of a long week. October 16, 2013
Rated 5.0 out of 5.0 by Home-Away-From-Home Stay! Enjoyed my 4 night stay. Room was clean and comfortable. Shower curtain needed to be replaced and they came IMMEDIATELY and switched it out. So, yes staff were very friendly and helpful. Breakfast was delicious - especially the pancake machine! Nice TV but channel offerings could be expanded. Weekend cost was a bit high but overall, this was a great place to stay. Definitely would stay again. October 12, 2013
Rated 5.0 out of 5.0 by The Great Barrington Thoroughly enjoy my time at the HI-Ex Great Barrington. We were visiting The Berkshire School and found the amenities very much to our liking. Franck was a master of conversation and made us feel right at home. The breakfast was just great. Thanks to your staff. October 9, 2013
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