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Rated 4.3 out of 5 by 49 reviewers.
Rated 5.0 out of 5.0 by You get what you pay for My family and I were greeted by a very friendly front desk staff whom check us in quickly and provided information on local restaurants and things to do. The room was clean, modern, quiet, the indoor pool was a good feature and the breakfast options were decent. Overall a terrific stay, we did go across the street to the GB Brewery for dinner but decided to have mexican instead, Xichtencatl was fantastic and friendly, they were crowded but were gracious and hospitable despite the 20 minute wait. HIE is a Great hotel and for the room price, it should be. Our advice is to avoid the GB Brewery unless you enjoy (poor) service with a frown. October 19, 2013
Rated 5.0 out of 5.0 by Great Barrington The leaves were changing, the fog rolled in during the morning hours and we were in a special place on earth. Thanks for a great place to stay at the end of a long week. October 16, 2013
Rated 5.0 out of 5.0 by Home-Away-From-Home Stay! Enjoyed my 4 night stay. Room was clean and comfortable. Shower curtain needed to be replaced and they came IMMEDIATELY and switched it out. So, yes staff were very friendly and helpful. Breakfast was delicious - especially the pancake machine! Nice TV but channel offerings could be expanded. Weekend cost was a bit high but overall, this was a great place to stay. Definitely would stay again. October 12, 2013
Rated 5.0 out of 5.0 by The Great Barrington Thoroughly enjoy my time at the HI-Ex Great Barrington. We were visiting The Berkshire School and found the amenities very much to our liking. Franck was a master of conversation and made us feel right at home. The breakfast was just great. Thanks to your staff. October 9, 2013
Rated 5.0 out of 5.0 by Berkshire stay The hotel and room were entirely adequate. The amenities and facility were fine but average. The room rate was a little expensive for what was offered though I suppose the fall weekends are at a premium in that region. October 9, 2013
Rated 5.0 out of 5.0 by The Best We came to the Berkshires with a reservation at another hotel. When we arrived,after driving 3 hours, one look at that hotel made us so unhappy. It looked like it would go up in flames any minute or we would have an asthsma attact from the dust. My husband called the Holiday Inn. The man who answer said to come right over. That began the wonderful hospitality that lasted the entire 4 days that we stayed there. Everyone was so helpful. They recommended places to eat and see. They had directions for every place. The rooms were so clean and fresh. The man at breakfast was so helpful. Because of him I fell in love with the pancakes. We told our friends who live in the area about the experience. They will be recommending the Holiday Inn Express in Barrington to all their friends who come to visit. October 5, 2013
Rated 4.0 out of 5.0 by Location and ameneties Great location in the Birkshires of Massachusetts in order to visit all the quaint towns in the area. Large, comfortable rooms and a very helpful staff. Many restaurants nearby, 5or 6 within walking distance. October 4, 2013
Rated 4.0 out of 5.0 by good location good location for travelling and eating out. room average. breakfast juice in machine very watery, little taste. staff friendly. October 1, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Staff were top class. Room spacious and comfortable. Good choice for breakfast. Internet Access available September 30, 2013
Rated 5.0 out of 5.0 by Relaxing time Receptionist extremely friendly and obliging. Bed very comfortable. Food very good. September 29, 2013
Rated 5.0 out of 5.0 by Great service, clean rooms The staff at this hotel were exceptional - friendly, helpful and extremely courteous. The rooms were clean and the breakfast was good. September 25, 2013
Rated 5.0 out of 5.0 by Very accomodating! Stayed a whole weekend for a family wedding, most wedding guests were staying also. Very helpful, to the point of using their patio to arrange flowers. Clean, friendly and good price. September 25, 2013
Rated 5.0 out of 5.0 by 3 Nights in Heaven We had a great stay in a very comfortable and relaxing hotel. The staff couldn't have been nicer or more accomodating The only problem we encountered was the road out front of the hotel was very busy and not well lite, so crossing at night was very dangerous. But the hotel itself was the best I have stayed at in a long time and I would highly recommend the jacuzzi room. September 24, 2013
Rated 3.0 out of 5.0 by facility matiance issue the in room refrigerator froze everything put in it there was no way to adjust the temp. in the refrig... September 15, 2013
Rated 4.0 out of 5.0 by One of the most comfortable Express properties I've stayed Over the years I have stayed in many IHG properties in N America and Europe. Room at Great Barrington was larger than anywhere else and very comfortable Staff were welcoming. Minor problem with AC - quickly resolved by offering a change of room. September 9, 2013
Rated 5.0 out of 5.0 by Good Location for Tanglewood Concert We were attending a concert and Tanglewood, and stayed here using earned Holiday Inn points. The hotel location is an easy ride to Tanglewood. We stayed in a standard king room, over looking the front door. The room was large and included a coffee pot microwave, and a refrigerator. The room was clean and the bed was comfortable. There is free wifi which we did not use. The desk was very welcoming, and got us to our room right away. We enjoyed the breakfast the next morning, there is a nice patio where we sat and ate. The coffee was good, several kinds of juice plus hot chocolate. There was a good assortment of hot and cold cereal, yogurt, plus eggs, biscuits and gravy. There was also an assortment of hot cinnamon rolls, muffins, bagels, english muffins and toast . There was also plenty of room inside to eat. We stayed here once before several years ago, and it appears to have been recently redone. Everything seemed very new. We will be back again. A quick tip. The coffee pot was in the bathroom, and plugged in to the same outlet as the hair dryer. The reset button must go off quite a bit because there was a permanent sign about how to reset it. I was having trouble so I tried to plug it in right above the microwave which also didn't work. I finally realized that you have to turn the light switch on to the right of the plug to make it work. August 28, 2013
Rated 5.0 out of 5.0 by Jacuzzi Room was a good choice I thought the staff did everything right to make our stay comfortable. The only shortcoming with the Jacuzzi room is there is a kitchen space, but no table or chairs. They are available in the lobby or on the patio. Clean and comfortable property. There is ample dining and a fitness gym just a short walk from the hotel. August 22, 2013
Rated 4.0 out of 5.0 by Clean hotel, very friendly staff, overall great value Stayed for one night to see a concert at Tanglewood. Easy drive to Tanglewood, the room was clean, the front desk staff were very friendly and helpful. Overall I would say this is a great spot to stay out in the berkshires. August 21, 2013
Rated 4.0 out of 5.0 by clean, quiet, and convenient This is a relatively nice property. My room was an average 2x bed (with no upgrade) and was clean, quiet, and everything worked as it should. I have family in the area so I'll stay there, again. August 17, 2013
Rated 5.0 out of 5.0 by Wonderful stay Very happy with everything. Friendly service, comfortable beds, clean rooms, lovely breakfast. August 16, 2013
Rated 5.0 out of 5.0 by Great service, comfy and clean! Loved my stay at the HIE in Great Barrington! The Staff were friendly and very helpful, the room was just right and the pool and hot tub were very nice and well kept. Plenty of choices for breakfast and the coffee was the best hotel coffee I have encountered. August 15, 2013
Rated 1.0 out of 5.0 by We'll be back. Rooms were well kept and spotless. Very helpful and friendly staff, especially the breakfast host. Beds were comfortable. We arrived early and the staff was very accommodating in attempting to prepare our room as soon as it became available. Price was a bit high, but considering the location and the proximity to the Tanglewood Festival, it was understandable. M & A Toronto, ont. August 12, 2013
Rated 4.0 out of 5.0 by Friendly, nice service, confortable, clean rooms Very friendly, accommodating service. Comfortable, clean rooms. Happy to bake more chocolate chip cookies for the lobby tray even at night. August 10, 2013
Rated 5.0 out of 5.0 by Great service and spacious rooms This was our very first visit to the Berkshires and a host hotel chosen by our Nephew for his wedding block. I checked out postings on Trip Advisor about the hotel and found numerous comments about a friendly and dedicated breakfast attendant. I had to find out for myself. Since I've been in the hospitality field for over 20 + years I wanted (no needed to meet him). So on our first morning I was excited to find out that everything that has been posted is absolutely "TRUE". Frank is a shining star. So attentive, he even took the time to show me how the pancake machine operated. On our last morning I opted to sleep in and did not have breakfast, when Frank saw me come into the room to meet up with family members, he actually came over to me and offered to heat something up for me. He gets my vote for Employee of the Year/s. Of course you can tell he is a military man, so as they say, "It takes one to know one". He thanked my husband for his service to our country and you could see the pride in his face as he shook his hand. Our accommodations were more than ample and cheerful. Beds were comfortable and we appreciated having a microwave and mini frig in the room. The front desk personnel were friendly and helpful. Fresh cookies gave a homey touch and greatly appreciated by my 4 yr. old grandson as well as his Grandfather. We all enjoyed our stay and look forward to returning again one day. Thank you. August 4, 2013
Rated 5.0 out of 5.0 by A Great Stay Very clean, very comfortable, very quiet. This was or second time staying at the Holiday Inn Express Great Barrington, MA. We give it our highest recommendation. July 31, 2013
Rated 1.0 out of 5.0 by Disappointed room not clean First let me say we were not unhappy with the front desk and breakfast staff, they were all very pleasant and accomodating. However, we were very uhappy with the condition of our room. The first night we noticed our kingsize bed had a ripped queensize flat sheet on top of the streched out mattress pad. Not a very comfortable situation. We were told the next morning that they had run out of the proper size sheets. The next evening we had a kingsize flat sheet and no sheet between us and the comforter.. The room obviously had not been vacuumed or dusted (had cobwebs near the windows on the floor and crumbs on the floor) before our arrival or during our stay. The toilet seat was chipped and had scratch marks which is really inexcusable because it is so inexpesive to replace a toilet seat. We had stayed at this location before and enjoyed our stay but not this time. The one thing that should be the top priority is cleanliness and cleanliness was the major fault. July 23, 2013
Rated 5.0 out of 5.0 by Great service Stayed in the hotel 2 times in the last 2 weeks. Had a good experience both times. July 22, 2013
Rated 5.0 out of 5.0 by Great Stay The hotel and staff were excellent. The pool area was very nice, the temperature of the area and pool was excellent. Enjoyed our stay. July 13, 2013
Rated 5.0 out of 5.0 by Going Back! I have been a long time fan of the Holiday Inn Express since they saved the day for me on my first visit in 2002. This visit also "saved the day". After a long day of driving I decided I could not make it the final 2.5 hours home. I checked in late around 11pm. The front desk staff was VERY nice. He gave me the best available rate! It was easy to see I was exhausted and some hotel staff may have taken advantage of the to charge me top price! I walked in the room which was clean and comfortable! I feel right to sleep on the comfortable bed and awoke at 6:30 am well rested and ready to complete my journey. (I had a 10 am appointment and needed to be on my way). I had enough time for a nice shower and breakfast before I hit the road. The breakfast was as usual at Holiday Inn Express! Eggs and sausage gravy, coffee and a piece of fruit to go. The "breakfast guy" I wish I remembered his name was friendly and accommodating! I will be returning again this weekend. I had time to find a "cheaper" hotel, but my experience with the staff at this Holiday Inn truly made the decision for me. They were worth every penny. After this weekend I will be able to speak more about the pool and the fitness room which I did not have time to check out before. July 12, 2013
Rated 5.0 out of 5.0 by Great Place to Stay This Holiday Inn Express is not only super clean and nice, but is also very conveniently located! June 29, 2013
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