Rated 4.3 out of 5 by 44
Rated 2.0 out of 5.0 by MAJEC MY experience
I go to my room and the bathroom door is locked and I can not get in. I go down to the desk and the manager said you must be in room 230, we have been having trouble with that one. Just take a quarter and twist the knob and you can get in.
The television did not work, so I just read.
The breakfast was poor, and the pancake machine was broken.
January 8, 2013
Rated 4.0 out of 5.0 by coffee23 two night stay
hotel room was clean, as expected, a little bigger than expected. the hotel staff was very nice and accommodating. I would recommend it, and I would stay there again.
December 11, 2012
Rated 1.0 out of 5.0 by RoadDog5555 Would not recommend this site
The room was clean and comfortable but the cold water for a shower in the morning will ruin the rest of your day. Also, no coffee or newspapers at 6 am when I had to leave for work.
December 10, 2012
Rated 5.0 out of 5.0 by TallPalm Excellent facility....great staff
Fresh sizzling bacon and fluffy scrambled eggs to start the day. Very good business center, and full size pool. My room even had a micro and fridge, so I definitely give this place two thumbs up for sure!!
November 10, 2012
Rated 1.0 out of 5.0 by bbpoptart3 Never visit again
I have stayed in this hotel a few times in the past few years, each time hoping it's better than the last time. The first time I stayed, I had to ask to be moved to a different room because my first room smelled like there was a dead mouse in it. This last time I stayed, all of the washcloths were stained with yellow who knows what, I had to kill a few large bugs, and the room did not feel clean. The rooms had also not been updated since the hotels switch from Holiday Inn to Holiday Inn Express. I stay at Holiday Inn/Holiday Inn Expresses religiously when I travel and this hotel location does not stack up to the rest. I am always very pleased with my stay, but never at this location. I will not be giving this location my business any longer. From now on, I will stay at a local hotel or inn when I visit the Berkshires for work, which is a few times a year.
When I checked out on October 9th, I was not surprised to find a woman complaining to the front desk people that she had to have the manager come in to the first room she was checked into because she was so disgusted by it that she needed him to see it for himself. She was moved and was not charged for the night.
October 24, 2012
Rated 5.0 out of 5.0 by Richie Free HBO on Demand
I am always staying at Holiday Inn's for business trips so I am usually alone with nothing to do the night before I have to go to work so I find myself in my room at night winding down watching some TV. I was surprised and really pleased to find that you had HBO on demand for free. I thought for sure it would require a fee but it did not and that is certainly a plus in my book. I definitely think you should advertise that the HBO movies on demand are FREE. Most people assume they have to pay for any sort of cable movies they want to watch that's not on the basic cable channels you offer. I think that would appeal to other business travelers like myself who find themselves with nothing to do while they are winding down for the evening.
October 23, 2012