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Rated 4.4 out of 5 by 27 reviewers.
Rated 5.0 out of 5.0 by Great service, people care!!! We were here a while ago and things just were not right. the pool was closed all weekend, staff was not willing to help people.....BUT and I do mean BUT...after sending a email to the manager and explaining our disappointment. The manager really seemed to care and listened. Because we stay at IHG hotels and really enjoy them, we decided a few months later to try the Hotel again..WOW what a difference. The manager took his job serious and things had changed. The rooms were clean, the front desk staff very friendly and seemed to truly care. Getting up to our rooms was fast and professional and we even received a welcome package. In the morning a Hot breakfast with lots of food choices is served to anyone willing to go down and get it. The pool area was kept clean and noise was kept to a small roar in the halls. This Hotel is a great place to stay and relax..Glad we gave it another try!!! Thanks for caring..this speaks volumes May 14, 2013
Rated 5.0 out of 5.0 by Awesome Relaxing Stay. Being out of town, away from family over a weekend is not an ideal situation. This hotel stay made it very much more pleasant with the quiet rooms and friendly staff. The exercize room was well equipped. The highlight was the pool. Large enough for lap swimming, and the layout allowed a shallow section for younger kids. There was a built in seat for relaxing in the pool also. It was very nice. April 29, 2013
Rated 2.0 out of 5.0 by April We were very disappointed to find out that there was no parking for our vehicle and the U-Haul we were towing. We were told that we had to park in the adjacent lot which was a perilous journey down a steep grass hill. No stairs or access to the lot. When travelling it is really difficult with luggage to not have access to your vehicle. April 21, 2013
Rated 5.0 out of 5.0 by Lovely NEW property We are snowbirds and Great Falls is usually our last night in the US as we drive home to Alberta. We do like the HIE brand, but more than that, we look for new & clean properties. This hotel fits the bill perfectly. There are many choices in Great Falls, but this one is great. There are lots of dinner dining choices nearby and breakfast the next morning is very good: lots of good choices, spacious dining area; and attentive staff. The decor is fresh and clean. The guest room has all the little touches one expects and appreciates. We especially like how available the extra electrical outlets are. My husband uses a CPap machine and too often we have to chose between unplugging the clock - or the lamp, in order to plug it in. We have stayed here many times; the first time it wasn't even officially open as a HIE yet. We've never used the other facilities as we usually have driven from Salt Lake City and we are just interested in a good bed in a nice hotel. And this is wonderful. April 19, 2013
Rated 4.0 out of 5.0 by Very clean and comfortable Holiday Inn Express is our favourite hotel chain and whenever possible we stay at one. The Great Falls property is as good as any HIE -- very clean and comfortable and staff are very helpful. April 14, 2013
Rated 4.0 out of 5.0 by Good Stay This hotel was in very nice condition. We arrived late and there was a mix-up with our room assignment (we were given a key to a room that was already assigned...fortunately they were just watching tv), but the issue was resolved quickly and we were given a small discount on account of the mix-up. Our sleep was wonderful once we got settled in the right room and the breakfast was nice. We would stay there again and we would recommend this hotel to others. April 12, 2013
Rated 5.0 out of 5.0 by comfortable and clean Had a very nice two night stay great breakfast choices for the free breakfast... Clean and had a good waterslide April 11, 2013
Rated 3.0 out of 5.0 by Staff was very good The noise from the hall and the adjoining rooms was very distracting. Baby crying, TV noise and even talking adults was an issue. April 10, 2013
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