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Rated 4.2 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Friendly Staff All the staff were friendly and acknowledged us where ever we were in the hotel. The room was clean and the shower was great. The only downside were the pillows, not very comfortable, but are they in any hotel? November 16, 2014
Rated 5.0 out of 5.0 Friendly team! Fantastic service from the team, the hotel was comfortable and clean. We had a great time and enjoyed breakfast each morning. The whole stay was great - a real chance to relax at the end of our Scottish adventure. November 11, 2014
Rated 4.0 out of 5.0 by MrT's experience since April 2013 I have been staying most weeks for 2 nights at the HIX since April 2013. I would say that whilst the hotel, rooms and food are adequate, if not particularly remarkable, what is outstanding is the customer service. I am fortunate (as loyalty has its rewards) to know most of the staff personally so this contributes hugely to what I have always found to be an excellent customer experience. I now usually get allocated a specific room (I won't give the number as it's mine) which helps tremendously with my stay. There is an excellent curry house, the Delhi Deluxe, just across the road where I can often be found on a Tuesday evening. Finally, I would simply say that if there is any problem with your stay then simply let the staff know who will undoubtedly do their best to resolve. If not, simply blame George ... November 8, 2014
Rated 3.0 out of 5.0 by Poor breakfast light pink sausages over cooked scrambled eggs no bacon no mushrooms November 8, 2014
Rated 4.0 out of 5.0 by Pleasant stay On the whole, a pleasant and comfortable stay. Served purpose well. Good that breakfast was included and the breakfast timings were good. November 6, 2014
Rated 4.0 out of 5.0 by Pleasant hotel Given that this is part of a mjor chain we were impressed with its layout and general facilites. The hotel and staff are pleasant if not exceptional - providing everything you would expect but not overly excelling in anyway - nice, pleasant, positive and functional. I would recommned the hotel to others - primarily for more business like oriented use than family stays - although for our stay, this was OK the hotel did not jump out as something you think wow. But I would stay there again and be happy to do so at any time. November 5, 2014
Rated 5.0 out of 5.0 by comfortable relaxing at a good price Very enjoyable stay, staff were fantastic, beds were very comfortable no problems getting a good nights sleep rooms are very clean and cleaned every day to a very high standard breakfast is good just the right amount of choice, only down side was an evening meal found it to be a bit expensive for what it was. November 4, 2014
Rated 5.0 out of 5.0 by Matress getting old Our matress in Room 103 is probably very near the end of its life; springs could be felt. Apart from that another great stay! October 30, 2014
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