Rated 4.2 out of 5 by 115
Rated 5.0 out of 5.0 by Williams1 Nice rooms
Nice room, close to Downtown. I will stay here again next time I'm in Greenville.
August 24, 2013
Rated 5.0 out of 5.0 by PJBr Visitng from Uk
We were in Greenville for our daughter's wedding and were most impressed by this hotel. The staff were kind, courteous and extremely helpful, particularly Polly, the manager. Our daughter wanted to stay with us the night before her wedding and we asked for a roll out bed and were upgraded to a suite! The rooms were clean and comfortable and the breakfast was also good with a very cheerful lady to assist. The location was ideal and we were able to walk to into Downtown Greenville and enjoy many of the bars and restaurants. We would certainly choose to stay here again.
August 22, 2013
Rated 3.0 out of 5.0 by Connie43 Bed and housekeeping
The mattresses were old...slept horribly! Bathroom floor behind door looked as if had not been touched in days. Also, housekeeping was tapping on door with card before 9am. We were checking out and I think they should not bother you until they know you have left!!!
August 19, 2013
Rated 5.0 out of 5.0 by RampVan Great location
Second year for us D.C. folks. Provides what we need with a great staff and a wonderful location at the edge of the delightful downtown strip from which we felt comfortable walking "home" at 1 in the morning. Appreciate the free and easy parking at a downtown hotel. And especially good for us with a handicap scooter.
August 16, 2013
Rated 5.0 out of 5.0 by Nanacakes16 Great experience!
Definitely will keep this hotel in mind for my next visit!
August 9, 2013
Rated 5.0 out of 5.0 by brian82 out on the town
This is a great place to stay if you are looking for a night out on the town. We were only a few blocks from downtown. Excellent rooms and very friendly staff.
August 9, 2013
Rated 5.0 out of 5.0 by tlc2 Great Location
Love the location of this hotel. Within walking distance of many great restaurants & Falls Park. We've ridden our bikes from the hotel to the Swamp Rabbit Trail & Zoo. Very close proximity to numerous things to do.
August 2, 2013
Rated 3.0 out of 5.0 room not clean
well when we arrived and checked in the lady at the front desk was very helpful, she also said that the room was ready, that is great so we checked in got our keys cards and went to the room , the door to the room was open,the pillows one was on the chair and the other was at the foot of the bed,didnt know if that is what it should be, so for precaution we called upstairs to the front desk, she came down right away and noticed everything that we said, she orfferd us a new room but we said no that is fine, we will stay here, we are a couple that raely complain we are in the service industry as well,, so the chmaber maid came by and took care of the pillows, so we go to open the curtains at the window to see the view,out the window there is a trashcan & smokers ashtray up agaisnt the window,i went outside & moved it over up aganst the brick wall,it hasnt been moved ina long time,our room was under the lobby you can here chairs and people walking,also the bathroom wasnt clean totaly as we sat down on the comode you can see items under the sink on the floor that havent been cleaned up it just made us wonder if everything had been clean at all,it really made us wonder, very said, the lady up at the breakfast was very helpful as well the next am,,,would we go there again proabbly just wanted to pass this on to be corrected we all would want to know thank you very much,,,,,,
July 29, 2013
Rated 5.0 out of 5.0 by George2 Great place to stay
We really enjoyed this hotel. Well kept, has a nice staff and comfortable beds. Reasonable price for a downtown hotel. You can easily walk to one of the best and most active downtowns in the South. And we enjoyed the free, on-site parking--no parking garage.
July 26, 2013
Rated 4.0 out of 5.0 by Coleen Nice hotel with great location
Hotel is nice and comfortable, service is good. Breakfast good, gym was redone but could still use some work, still no elliptical???
July 25, 2013
Rated 4.0 out of 5.0 by steve7984 Furman
The room and everything was nice expect for parking. There was a truck and trailer parked in the back lot taking up 3-4 spaces. This was a problem during the 4th of July. The back lot became very crowded. I wonder if people were parking for free to attend downtown activities. I saw one couple park and get out and walk up to Main street. They were dress nicely. If they were hotel guests the might have used the rear door.
July 12, 2013
Rated 4.0 out of 5.0 by shubard1219 empty mini fridge.... but oh so close to taco bell
the room is very nice, large, and the bathroom is roomy as well. everything was great except I dont think there was room service available and the mini fridge WAS EMPTY!! I was devastated but luckily there are a million awesome places to get food around the hotel since its in the middle of my favorite part of greenville.
July 3, 2013
Rated 5.0 out of 5.0 by cbs40 Great new look after renovation!
Needing to stay close to St. Francis for surgery the following EARLY morning, the hotel provided everything we needed. The room was spacious, welcoming and clean. On arrival, the staff was cordial and helpful. Will definitely stay again! Thanks so much.
June 5, 2013
Rated 5.0 out of 5.0 by KurtPF Excellent Hotel
Rooms were very clean, staff very nice. Highly recommend
June 3, 2013
Rated 3.0 out of 5.0 by dmkm Not up to standards
I am a Platinum member and stay at HI Express locations all over the Southeast ... mainly on business. This stay was to be a relaxing, family weekend. The room -- view out the window was directly into the back of the front facade only two feet away with little view of the area. Door lock on the restroom didn't work. The room did appear to be recently remodeled and was nicely furnished. The microwave oven had food particles in it. The hotel ... breakfast room was not large enough to accommodate the number of guests. It was crowded and a number of people were without tables and competing for a place to sit. There was a large high-top table that could accommodate a number of people on each side, but no seating for it. Also, the pool was closed. and we were looking forward to relaxing at the pool. Also, my daughter was looking forward to swimming, so this ammentiy was missing and with no prior notice to booking the room. We were told we could go to a health club and pool that was off-site, but this would have respresented an inconvenience (blocks away). Overall, and especially for the rates charged, this was a very disappointing stay. Also, not a way to treat a Platinum Club member. So, the hotel was the only downside to our weekend vacation.
June 2, 2013
Rated 5.0 out of 5.0 by Paulmark Great Service
I stayed for one night and was greeted by Stacie who was really helpful enabling me to book in early and giving me local amenity advice. Very friendly helpful staff, I would recommended staying there, excellent.
May 28, 2013
Rated 5.0 out of 5.0 by WATERSKI good location
THE BEST PART OF THIS HOTEL IS THE FRIENDLY AND HELPFUL STAFF
May 22, 2013
Rated 2.0 out of 5.0 by iksortso Greenville, SC
This facility is in a great location and in most circumstances would be a great place to stay.
1. Hotel was under renovation - should have been told when making reservations - very disappointing.
2. Very dirty and dusty - should have been told when making reservations - very disappointing.
3. Breakfast was very poor and hard to get to - should have been told when making reservations - very disappointing.
4. No exercise room unless I wanted to go three blocks and use someone elses location - should have been told when making reservations - very disappointing.
5. Staff was very helpful (sarcasm) in promising thing but never can through always some problem.
6. Reserved a king was not available had to change rooms very disappointed.
7. Overbooked and I had to be inconvenienced
May 6, 2013
Rated 5.0 out of 5.0 by oaks99 Great Stay
Stayed here with two of my friends for the EWomen's Conference at the Bi-Lo Center. Although the rooms are pricey, they are a much better deal than anything else in the area. It is a great location, with-in walking distance of the Bi-Lo Center and all kinds of great things to do in Greenville. You get free parking which is a steal in the area, all the other hotels charge you. The breakfast is great and the staff was very friendly! I would recommend this hotel to anyone!
April 27, 2013
Rated 1.0 out of 5.0 by jaraftay Overall
Overpriced for value received. Construction underway during stay and no advance notice given. Beds very uncomfortable and not up to normal HI standards. Will not stay here again.
April 15, 2013
Rated 2.0 out of 5.0 by Britt52 Construction
We were staying to attend a wedding and were a little surprised that we were not informed ahead of time that there was going to be major construction in the lobby. We were traveling in a large group and would have liked to use the lobby to meet before going to different events instead we had to meet in the parking lot. We had to use the stairs for a day/night which was not ideal and even though we were told we could move rooms half way through the stay we didn't want to have to pack up and move everything. I was also surprised by the continental breakfast. We were told that you have a good one and were very surprised the first morning to see the seating/bfast options. The next 3mornings we ended up walking to go get breakfast elsewhere. Lastly, we had intended on using the gym and were disappointed that it was unavailable. It really wasn't a convenient option to drive elsewhere to pay and be reimbursed. Overall I felt the stay was a disappointment. We selected this hotel for the location and amenities listed however we did not feel that we got what we signed up for but still paid full price.
April 14, 2013
Rated 5.0 out of 5.0 by Homs hospitality and cofortable rooms
we were there the week of construction which was alittle hard as we had someone handicapped with us. We really enjoyed our stay and it is a beautiful city and area. would stay there again in the future. Staff was very nice!
April 13, 2013
Rated 1.0 out of 5.0 by kdf3 no hot water when needed
They were undergoing renovation, but still there was no hot water on a Saturday morning at 9 or at 10. Was told those are busy times and should be hot water soon. Not much good if you still need to rinse off! Also locked us out of our room even though we had late checkout and elevators were blocked due to floor reno, so it was difficult to take luggage out to car.
April 12, 2013
Rated 5.0 out of 5.0 by Peggy1952 Home away from home
I always stay at this hotel when visiting my mom. She passed away April 1st and Renee was so helpful getting rooms for my nephew and his family and well as letting us extend from day to day for a week. Being able to get out and walk up and down main street and get to all the places that we need to go is so important. We will continue to call this hotel our home away from home as we will continue to visit!
April 9, 2013
Rated 4.0 out of 5.0 by Deew Great Location
No Hot Breakfast llike i was told kitchen was under repair wish i had know before booking. No call back from Manager either like i was told
April 5, 2013
Rated 5.0 out of 5.0 by Martin55 Great Staff and nice hotel.
Yes the bed was exceptional. The room was well cleaned and all the bells and whisltes really did work in the room.
The best part of my stay was the dinner theater just one block away in the Cafe and More. I think they call their performance Le Misreables and it outlines the history of S.C. Take a very good hotel stay and make it memorable with a evening at the Cafe.
March 27, 2013
Rated 5.0 out of 5.0 The Gem of Greenville
I've been staying at the Greenville downtown HIE for several years when I'm on business in the area. This establishment was given an interior face-lift last year, and it really looks nice. I love this location because you can park your car, and walk to countless great restaurants and entertainment venues in downtown Greenville, and even walk to the Bi-Lo Center for concerts and other major events. I enjoy talking to Mary in the mornings in the breakfast buffet... she does an excellent job of keeping all of the breakfast items topped-off. Stacy at the front desk is very pleasant and helpfull too. I am usually at this hotel for business, but my wife and I love downtown Greenville so much that we even vacation there and stay at this HIE on our vacation.
March 26, 2013
Rated 5.0 out of 5.0 by egoaks99 Great location to BiLo Center
Came here to stay with two friends for the Extradionary Women's Conference this March. The hotel is very convenient to the BiLo Center and is convenient to downtown also. The staff was very friendly. The rooms are very pricey though but I know you have to pay for convenience. At least you don't have to pay for parking like you would at the other downtown hotels. Wish there were a few more morning item choices for breakfast, such has whole grain bagles, turkey bacon, low sugar oatmeal packets.
March 22, 2013
Rated 5.0 out of 5.0 by Peggy1952 What a great place to stay
Staying at this hotel is the greatest part of my trips to Greenville to see my mom. Everyone treats you like family, the rooms are great, breakfast is wonderful and Mary sees to it that you have what you need. Rene is great and so is the rest of the staff. We can walk up and down main street and relieve any stress of the day...and you have great shopping and restaurants as well. Since I sold my parents home this has become my home away from home....thanks to everyone.
March 22, 2013
Rated 5.0 out of 5.0 by travelpro1 recent trip, first trip to Greenville
This hotel is perfectly located on main street in Greenville. It's only blocks to great restaurants and right in the heart of a charming downtown.
March 13, 2013