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Rated 4.3 out of 5 by 138 reviewers.
Rated 3.0 out of 5.0 room not clean well when we arrived and checked in the lady at the front desk was very helpful, she also said that the room was ready, that is great so we checked in got our keys cards and went to the room , the door to the room was open,the pillows one was on the chair and the other was at the foot of the bed,didnt know if that is what it should be, so for precaution we called upstairs to the front desk, she came down right away and noticed everything that we said, she orfferd us a new room but we said no that is fine, we will stay here, we are a couple that raely complain we are in the service industry as well,, so the chmaber maid came by and took care of the pillows, so we go to open the curtains at the window to see the view,out the window there is a trashcan & smokers ashtray up agaisnt the window,i went outside & moved it over up aganst the brick wall,it hasnt been moved ina long time,our room was under the lobby you can here chairs and people walking,also the bathroom wasnt clean totaly as we sat down on the comode you can see items under the sink on the floor that havent been cleaned up it just made us wonder if everything had been clean at all,it really made us wonder, very said, the lady up at the breakfast was very helpful as well the next am,,,would we go there again proabbly just wanted to pass this on to be corrected we all would want to know thank you very much,,,,,, July 29, 2013
Rated 5.0 out of 5.0 by Great place to stay We really enjoyed this hotel. Well kept, has a nice staff and comfortable beds. Reasonable price for a downtown hotel. You can easily walk to one of the best and most active downtowns in the South. And we enjoyed the free, on-site parking--no parking garage. July 26, 2013
Rated 4.0 out of 5.0 by Nice hotel with great location Hotel is nice and comfortable, service is good. Breakfast good, gym was redone but could still use some work, still no elliptical??? July 25, 2013
Rated 4.0 out of 5.0 by Furman The room and everything was nice expect for parking. There was a truck and trailer parked in the back lot taking up 3-4 spaces. This was a problem during the 4th of July. The back lot became very crowded. I wonder if people were parking for free to attend downtown activities. I saw one couple park and get out and walk up to Main street. They were dress nicely. If they were hotel guests the might have used the rear door. July 12, 2013
Rated 4.0 out of 5.0 by empty mini fridge.... but oh so close to taco bell the room is very nice, large, and the bathroom is roomy as well. everything was great except I dont think there was room service available and the mini fridge WAS EMPTY!! I was devastated but luckily there are a million awesome places to get food around the hotel since its in the middle of my favorite part of greenville. July 3, 2013
Rated 5.0 out of 5.0 by Great new look after renovation! Needing to stay close to St. Francis for surgery the following EARLY morning, the hotel provided everything we needed. The room was spacious, welcoming and clean. On arrival, the staff was cordial and helpful. Will definitely stay again! Thanks so much. June 5, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Rooms were very clean, staff very nice. Highly recommend June 3, 2013
Rated 3.0 out of 5.0 by Not up to standards I am a Platinum member and stay at HI Express locations all over the Southeast ... mainly on business. This stay was to be a relaxing, family weekend. The room -- view out the window was directly into the back of the front facade only two feet away with little view of the area. Door lock on the restroom didn't work. The room did appear to be recently remodeled and was nicely furnished. The microwave oven had food particles in it. The hotel ... breakfast room was not large enough to accommodate the number of guests. It was crowded and a number of people were without tables and competing for a place to sit. There was a large high-top table that could accommodate a number of people on each side, but no seating for it. Also, the pool was closed. and we were looking forward to relaxing at the pool. Also, my daughter was looking forward to swimming, so this ammentiy was missing and with no prior notice to booking the room. We were told we could go to a health club and pool that was off-site, but this would have respresented an inconvenience (blocks away). Overall, and especially for the rates charged, this was a very disappointing stay. Also, not a way to treat a Platinum Club member. So, the hotel was the only downside to our weekend vacation. June 2, 2013
Rated 5.0 out of 5.0 by Great Service I stayed for one night and was greeted by Stacie who was really helpful enabling me to book in early and giving me local amenity advice. Very friendly helpful staff, I would recommended staying there, excellent. May 28, 2013
Rated 5.0 out of 5.0 by good location THE BEST PART OF THIS HOTEL IS THE FRIENDLY AND HELPFUL STAFF May 22, 2013
Rated 2.0 out of 5.0 by Greenville, SC This facility is in a great location and in most circumstances would be a great place to stay. My experience: 1. Hotel was under renovation - should have been told when making reservations - very disappointing. 2. Very dirty and dusty - should have been told when making reservations - very disappointing. 3. Breakfast was very poor and hard to get to - should have been told when making reservations - very disappointing. 4. No exercise room unless I wanted to go three blocks and use someone elses location - should have been told when making reservations - very disappointing. 5. Staff was very helpful (sarcasm) in promising thing but never can through always some problem. 6. Reserved a king was not available had to change rooms very disappointed. 7. Overbooked and I had to be inconvenienced May 6, 2013
Rated 5.0 out of 5.0 by Great Stay Stayed here with two of my friends for the EWomen's Conference at the Bi-Lo Center. Although the rooms are pricey, they are a much better deal than anything else in the area. It is a great location, with-in walking distance of the Bi-Lo Center and all kinds of great things to do in Greenville. You get free parking which is a steal in the area, all the other hotels charge you. The breakfast is great and the staff was very friendly! I would recommend this hotel to anyone! April 27, 2013
Rated 1.0 out of 5.0 by Overall Overpriced for value received. Construction underway during stay and no advance notice given. Beds very uncomfortable and not up to normal HI standards. Will not stay here again. April 15, 2013
Rated 2.0 out of 5.0 by Construction We were staying to attend a wedding and were a little surprised that we were not informed ahead of time that there was going to be major construction in the lobby. We were traveling in a large group and would have liked to use the lobby to meet before going to different events instead we had to meet in the parking lot. We had to use the stairs for a day/night which was not ideal and even though we were told we could move rooms half way through the stay we didn't want to have to pack up and move everything. I was also surprised by the continental breakfast. We were told that you have a good one and were very surprised the first morning to see the seating/bfast options. The next 3mornings we ended up walking to go get breakfast elsewhere. Lastly, we had intended on using the gym and were disappointed that it was unavailable. It really wasn't a convenient option to drive elsewhere to pay and be reimbursed. Overall I felt the stay was a disappointment. We selected this hotel for the location and amenities listed however we did not feel that we got what we signed up for but still paid full price. April 14, 2013
Rated 5.0 out of 5.0 by hospitality and cofortable rooms we were there the week of construction which was alittle hard as we had someone handicapped with us. We really enjoyed our stay and it is a beautiful city and area. would stay there again in the future. Staff was very nice! April 13, 2013
Rated 1.0 out of 5.0 by no hot water when needed They were undergoing renovation, but still there was no hot water on a Saturday morning at 9 or at 10. Was told those are busy times and should be hot water soon. Not much good if you still need to rinse off! Also locked us out of our room even though we had late checkout and elevators were blocked due to floor reno, so it was difficult to take luggage out to car. April 12, 2013
Rated 5.0 out of 5.0 by Home away from home I always stay at this hotel when visiting my mom. She passed away April 1st and Renee was so helpful getting rooms for my nephew and his family and well as letting us extend from day to day for a week. Being able to get out and walk up and down main street and get to all the places that we need to go is so important. We will continue to call this hotel our home away from home as we will continue to visit! April 9, 2013
Rated 4.0 out of 5.0 by Great Location No Hot Breakfast llike i was told kitchen was under repair wish i had know before booking. No call back from Manager either like i was told April 5, 2013
Rated 5.0 out of 5.0 by Great Staff and nice hotel. Yes the bed was exceptional. The room was well cleaned and all the bells and whisltes really did work in the room. The best part of my stay was the dinner theater just one block away in the Cafe and More. I think they call their performance Le Misreables and it outlines the history of S.C. Take a very good hotel stay and make it memorable with a evening at the Cafe. March 27, 2013
Rated 5.0 out of 5.0 The Gem of Greenville I've been staying at the Greenville downtown HIE for several years when I'm on business in the area. This establishment was given an interior face-lift last year, and it really looks nice. I love this location because you can park your car, and walk to countless great restaurants and entertainment venues in downtown Greenville, and even walk to the Bi-Lo Center for concerts and other major events. I enjoy talking to Mary in the mornings in the breakfast buffet... she does an excellent job of keeping all of the breakfast items topped-off. Stacy at the front desk is very pleasant and helpfull too. I am usually at this hotel for business, but my wife and I love downtown Greenville so much that we even vacation there and stay at this HIE on our vacation. March 26, 2013
Rated 5.0 out of 5.0 by Great location to BiLo Center Came here to stay with two friends for the Extradionary Women's Conference this March. The hotel is very convenient to the BiLo Center and is convenient to downtown also. The staff was very friendly. The rooms are very pricey though but I know you have to pay for convenience. At least you don't have to pay for parking like you would at the other downtown hotels. Wish there were a few more morning item choices for breakfast, such has whole grain bagles, turkey bacon, low sugar oatmeal packets. March 22, 2013
Rated 5.0 out of 5.0 by What a great place to stay Staying at this hotel is the greatest part of my trips to Greenville to see my mom. Everyone treats you like family, the rooms are great, breakfast is wonderful and Mary sees to it that you have what you need. Rene is great and so is the rest of the staff. We can walk up and down main street and relieve any stress of the day...and you have great shopping and restaurants as well. Since I sold my parents home this has become my home away from home....thanks to everyone. March 22, 2013
Rated 5.0 out of 5.0 by recent trip, first trip to Greenville This hotel is perfectly located on main street in Greenville. It's only blocks to great restaurants and right in the heart of a charming downtown. March 13, 2013
Rated 5.0 out of 5.0 by Great Experience, Our go to Hotel in Greenville, SC We have traveled to Greenville, SC a few times and have always found the Holiday Inn very comfortable, easy to find, and provides a wonderful place to rest after enjoying Wonderful Greenville! March 8, 2013
Rated 5.0 out of 5.0 by Very Nice and Best Location for Restaurants in Greenville, SC The hotel is very comfortable and nice and what you would expect from a Holiday Inn. It is by far the best hotel to stay in in Greenville, SC as it is located on the north end of Main Street and is within easy walking distance to all the good restaurants on Main. I am a Platinum Card carrying Holiday Inn member and weekly stay at Holiday Inns. This is definately where you want to stay. G.S. Atlanta GA. February 27, 2013
Rated 4.0 out of 5.0 by Great comfort close to local flavor Enjoyed the large rooms. Experience very friendly staff and clean accommodations. Can't beat the location! February 16, 2013
Rated 4.0 out of 5.0 by great bed and cleanliness room was very comfortable except you could hear the elevator everytime it moved. Also it was easy to hear footsteps and sometimes running in the area above the room (106). Hotel and employees were very nice and helpful. Will probably stay here again if we come back to the area. February 14, 2013
Rated 1.0 out of 5.0 by Equipment out of order in the Fitness Center I was disappointed with my visit. The two treadmills were broken in the Fitness Center which was generally dirty. Wifi strength very poor ; my room had a worn look.Convenient parking. February 11, 2013
Rated 4.0 out of 5.0 by Great Staff, Service & Location / Bed Not So Good I love this hotel, but I think it's time to change out the bedding. We've stayed here before, but the bed in the room we got this time was really hard. The staff is great! Friendly, helpful, very personable and will do whatever it takes to make your stay enjoyable. The location is perfect - within walking distance to so many restaurants, bars, shops, etc. Park the car and go walk! Would definitely stay here again! January 25, 2013
Rated 5.0 out of 5.0 by Good Locatrion This was our first time at this property and our 3rd time to Greenville. Good location, clean and comfortable room. Breakfast was great. We will return in the future January 16, 2013
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