Rated 4.4 out of 5 by 129
Rated 2.0 out of 5.0 by embarrassed44 not pleased
I have stayed at many Holiday Inn's, but this was the first time I was unhappy. I used my points to redeem two nights which didn't seem to please the staff at my arrival. I had booked a regular king room. All other sites both acknowledge and offer an upgrade to me due to my platinum points status. I had to remind the gentelman that I was platinum and asked if there were any available upgrades. He then told me thank you for telling him I was a platinum memeber and that they had already upgraded, which I should be lucky since I was using points and not paying. I was also not offered the usual gift bag or water, but I guess I should be lucky I got a room at all. The room they gave me was a king standard suite. The AC only worked all on or all off. There was a huge chunk of shower wall that had been busted and caulked back in. There was only two towels and no soap. Night desk girl was all too helpful to give us what was missing. But come mornig time the same gentelman that had checked us in was all too happy to tell us it was the only room available and would be glad to check us out if need be. Only cause my wife did not want to drive around looking for another room, did we stay and I not let this gentelman know what a discrace to the IHG brand he was. I will never again set foot in this hotel.
July 18, 2014
Rated 5.0 out of 5.0 by AshleyG Comfortable room and great service
The bed was very comfortable and the room was perfectly clean. We were impressed by the great customer service at the front desk. We'll definitely be back!
July 16, 2014
Rated 4.0 out of 5.0 by WarrantKas Very Nice 5 Star In the Works
I was looking forward to having the washer/dryer available for my military uniforms during the week, but the machines were out of order. I also wanted to take advantage of the exercise room, but the equipment was in need of repair or replacement. Lastly, the computers in the business center were extremely slow and in need of updates.
The staff was EXTREMELY nice and helpful, so that actually made up for the few setbacks.
The pool was very nice, and so was my room.
July 16, 2014
Rated 3.0 out of 5.0 by Chris070 Upgrade???
I had reserved a King Suite with a combination of points and cash. As a platinum member I always ask if they can upgrade me at check in. I have yet to be upgraded as a platinum member. I have never walked into a room and thought........Membership has its perks! After this experience I decided that I would start leaving reviews. At check in I asked for any upgrades and was told that I had already been upgraded, I was not, I ended up with the room I reserved. I have seen pictures of what an upgraded room at this facility looks like and it was not the room I had by any means. Don’t get me wrong I enjoy the brand and the hotels are consistent across the board as quality places to take my family. Platinum members are supposed to receive automatic upgrades and I don’t nor have I ever been upgraded even when I ask each time.
July 16, 2014
Rated 4.0 out of 5.0 by KenF Good Hotel
Good location, clean and comfortable.
Fitness room (like so many other HI hotels) could use an upgrade and fix.
July 13, 2014
Rated 5.0 out of 5.0 by Mtsar6 Repeat Customer
I have stayed at this Holiday Inn Express multiple times. It is always a good choice, Clean rooms, friendly staff, close to where I need to be. Tom on the front desk is exceptional. He should be the poster child for Holiday Inn Express front desk personnel.
July 12, 2014
Rated 5.0 out of 5.0 by Joseph0084 Best Stay EVER!!!!!
(Please review the my comments in Questionnaire of this Review process)
July 11, 2014
Rated 5.0 out of 5.0 by vacationdad1 nice staff and hotel
Enjoyed stay. Nice staff and hotel.
No complaints, other than the gravy at the breakfast area. Would recommend replace it with a better product or just delete from offerings.
July 11, 2014