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Rated 4.4 out of 5 by 118 reviewers.
Rated 2.0 out of 5.0 by many better hotels in the area Room was a mess, short staffed and wrote a review already... The manager called me 3 days later and was going to 'mail" me 5000 reward points... 2 months later not a thing.. ran very poorly and gives IHG a bad name.. January 30, 2014
Rated 5.0 out of 5.0 by Great room. Great meeting. Board room was perfect for our small group to hold morning meeting with little additional cost to upgrade from other room. Large space, wet bar, frig etc. January 12, 2014
Rated 5.0 out of 5.0 by Will stay here again We had an excellent experience and will stay here again. Great staff! Rooms were big, nice & clean! December 29, 2013
Rated 5.0 out of 5.0 by awesome breakfast Just let me say, I won't change Holiday Inn for any other, when I have to stay in a different hotel is just just because there's none around. Very comfortable and clean. December 19, 2013
Rated 3.0 out of 5.0 by Staff The cleaning staff did a great job! We came here once before and found that the staff was very knowledgeable and kind. However, this time, the staff did not seem as knowledgeable. Staff needs to be informed of how to greet customers who have packages/ deals. I just happened to call the desk during my stay about my package. It seemed as if they were waiting for me to say I wanted my package. I thought purchasing the package stated what I wanted. The facilities are nice, and I hope that there is enough staff, communication, and training to help this facility in the future. December 10, 2013
Rated 4.0 out of 5.0 by Top Notch Staff Always a pleasant experience at this location! The staff is very friendly and the location is convenient. Peole smile here! Thank you! December 8, 2013
Rated 5.0 out of 5.0 by Returning Guest Have stayed here several times in the last several months. All good, no problems at all. Clean, comfortable, good staff. November 29, 2013
Rated 4.0 out of 5.0 by Great Hotel, Great Comfort I stayed here on a last minute trip to Greenville. I booked the room online last minute and was able to get a suite. I was glad I did with such short notice! The suite was really a nice, large hotel room with a little lounge area with a table, coffee table, and wet bar with a microwave and mini fridge. There was also a comfy lounge chair and a desk on the other side of the room. There was ample space in the room. The bed was very comfortable and big. The comforter was washable, which I love! I always feel better with a washable comforter, less germs! The bathroom was spacious and easily fit my husband and myself at one time. The entryway to the room was wood laminate, which was cute. The decor was also nice. The rooms were pretty quiet on the third floor, although there a lot of kids on the floor due to a soccer tournament. The breakfast selection was fine with a selection of muffins, breads, fruit, yogurt, biscuits, sausage, scrambled eggs, and waffles. I have liked the selection at other Holiday Inn Express Hotels with the pancake machine or a waffle machine. That would have been a great addition! The only minuses were small- the housekeeper left wet washcloths in the corner in the bathroom after cleaning the room and the renovations in the lobby blocking the doorway. Overall, it was a great stay, and I would definitely stay again. November 27, 2013
Rated 5.0 out of 5.0 by Felt like I was at the spa.. I really enjoyed my week spent at this hotel. The staff was extremely friendly. The room was spotless and the bed was so comfortable I found myself taking "naps" alot of them actually...The "continental" breakfast was more of a buffet style with a wonderful variety of food choice. The late night freshly baked cookies were perfect for a nighttime snack. This hotel is surrounded by plenty of restaurants and shopping. I will be back and I'm truly looking forward to it!!! November 18, 2013
Rated 5.0 out of 5.0 Comfortable and Great Service Wonderful place to stay and I slept very well. Customer service was on point and very attentive. Great atmosphere and would certainly recommend for others to come and stay there as well. November 5, 2013
Rated 2.0 out of 5.0 by Disappointed Didn't get a morning paper. Several roaches in stairwell. November 3, 2013
Rated 4.0 out of 5.0 by Good location. I picked this place because of the location, which is fairly easy to get to considering the area it is in. The bed was very firm so I did not sleep well and that is the only real problem I had. November 2, 2013
Rated 5.0 out of 5.0 by Great stay Friendly staff. Clean hotel. Complimentary breakfast. October 30, 2013
Rated 5.0 out of 5.0 by Fantastic The stay at this location was excellent!! The staff was wonderful and the location was nice. October 27, 2013
Rated 5.0 out of 5.0 by The Right Place Although the Clemson Tigers lost Saturday night - we still enjoyed our stay...the staff was friendly, professional and courteous. Thank you October 24, 2013
Rated 5.0 out of 5.0 by Overall experience Our three day, two night stay was excellent. Having a full breakfast, so very nearby was perfect. All services were rendered in a very friendly, professional way. Access to downtown, and nearby attractions in Greenville were close enough, and the staff help provide suggestions and directions as needed. We enjoyed our stay. Thanks. October 22, 2013
Rated 2.0 out of 5.0 by Great room, service could have been better We checked in around midnight after a long day of travel. We're IHG Rewards members this was not acknowledged at all. We were not offered a 1pm checkout, and when asked, the person at the desk seemed surprised, but agreed and said he would take care of it. The next morning we were alarmed to hear the phone ringing at 11:30am and was asked if we needed an extended checkout. We told the desk staff that we asked for a 1pm checkout and it was taken care of upon check in. The desk staff person said it wasn't a problem, but didn't offer an apology for the inconvenience or the lack of accountability of the other staff member. We have stayed at many Holiday Inns and IHG chains all over the US and this was below average service; while it may seem like a small thing, they have our business loyalty because of the service they provide as IHG members. This location has a high standard to meet and is not yet attaining it. October 20, 2013
Rated 5.0 out of 5.0 Good folks All good. Especially breakfast crew. Friendly and helpful. October 18, 2013
Rated 5.0 out of 5.0 by Great Stay What a great stay in the Greenville HIE. Very friendly staff, especially the front desk group. Rooms very clean. Breakfast by far was the best I have had at any HIE. The only thing I can think of is more pillows on the bed. October 10, 2013
Rated 5.0 out of 5.0 by Business trip Great location and even better with the two new restaurants in front of this location. I always feel truly appreciated when I stay there. October 9, 2013
Rated 5.0 out of 5.0 by Great all around!!!! The room was great the upkeep on the whole hotel was great but the staff and the service they provided was top notch wonderful October 9, 2013
Rated 4.0 out of 5.0 by Enjoyable stay The staff were very friendly. The room was spacious and well apportioned. I was in room 218 and all heard the whole time was the elevator going up and down. I had inquired with a gentleman names Tom at the front desk about the noise. He was going to check into the source if the noise and get back with me. I would have switched rooms but ha already settles in. Nice place to stay if the will address the noise. October 7, 2013
Rated 4.0 out of 5.0 Twin Peaks in your front yard Hey the bestest thing about this HI Express is that there's a Twin Peaks within stumbling/crawling distance, right in front of the hotel. October 2, 2013
Rated 4.0 out of 5.0 by Quick stayover while travelling on vacation We stayed at this Holiday Inn Express while travelling through SC. Overall, it was a pleasant stay . . . the room was clean, the beds and pillows were very comfortable, and the breakfast was very good. They had a good selection of foods, including hot breakfast items. The staff was more businesslike, not rude, but not overly friendly. Our stay the night before at another Holiday Inn Express had an exceptional front desk clerk, so my impression is based on her being extra friendly. This would not keep me from staying at this location again, but it seemed more like they were just doing their job, not enjoying their job. October 1, 2013
Rated 5.0 out of 5.0 by Comfort and friendliness Our stay at HIE was very outstanding for ahotel of this value. the staff was friendly and helpful and the site was clean and comfortable! October 1, 2013
Rated 5.0 out of 5.0 by Great hotel Very friendly staff members and rooms were nice. As this was a short stop on a long trip back up North it was great to check-in and rest for the night. Breakfast was good and staff were friendly. Would recommend to others. September 21, 2013
Rated 5.0 out of 5.0 by Great stay This was just a stop over for one night, but the hotel was very clean and the staff very friendly. Good value for money. September 17, 2013
Rated 4.0 out of 5.0 by Streming Very nice property. Desk clerk was friendly and efficient. Nice to have that experience. September 5, 2013
Rated 4.0 out of 5.0 by Comfortable. Not far away from the airport. Comfortable, clean and spacious room. Located not far from the airport. Good breakfast. Helpful staff. September 1, 2013
Rated 5.0 out of 5.0 by One of the best hotel experiences I have ever had The moment we walked into the lobby, we were treated as distinguished guests. Front desk personnel were very friendly & made us feel welcome. Check in was completed in less than 5 minutes. Upon entering our room we were utterly amazed at how comfortable & beautifully decorated it was. The first time I laid on the bed, I never wanted to get off of it. One of the most comfortable beds I have ever slept on. The bathroom was stocked with plenty of soft fluffy towels. The room had a coffee pot with a great selection of coffee/ tea. There was also a refrigerator, microwave & free Wi-Fi. The next morning we went into the breakfast area, but since II am on a low-carb diet, was unable to eat what was provided. The breakfast bar was fully stocked with fresh eggs, bacon, sausage, breads, yogurts & plenty of fruit. Plenty of coffee & a make-it-yourself pancake/waffle station. If we ever have a chance to go to Greenville again, we will definitely be booking a room at this hotel. We had no problems getting into the property or getting out. There are plenty of places to eat and shop up & down Woodruff Road. August 28, 2013
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