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Rated 4.4 out of 5 by 60 reviewers.
Rated 5.0 out of 5.0 by One of the best Holiday Inn's we've used We are priority club members and use Holiday Inn as much as possible. This rates as one of the best. It's very clean, comfortable and very well maintained. All of the staff were very friendly, starting at the front desk, into the breakfast room the next morning, and the cleaning staff in the halls. We would definitely stay here again. August 21, 2014
Rated 5.0 out of 5.0 by room was great, bed comfortable, service great. Everyone was super nice and friendly and willing to help in any way. I will always stay there when I am in greenville, Texas. August 20, 2014
Rated 5.0 out of 5.0 by Trying to appear "Green" My room contained several announcements about Holiday Inn Express' green program. I was asked to reuse my bathroom linens to save water and energy. To show that I was participating, I was to hang up my used linen. I did so, but the housekeeping staff gave my completely fresh linens anyhow. I appears that HIE wants the appearance of being green, but is not actually implementing the program. August 18, 2014
Rated 4.0 out of 5.0 by My choice for many years Clean room, WiFi, great shower head, low impact breakfast. What's not to like? August 15, 2014
Rated 5.0 out of 5.0 by Friendly Staff and great service This hotel makes the extra effort to make your stay more enjoyable. August 15, 2014
Rated 3.0 out of 5.0 by Outdated Upon checking-in, I informed the front desk that my name was misspelled on the keycard envelope but no correction/apology was made. I had to ask where the pool/fitness areas were, this info should be volunteered. Free internet was slow. Fitness area was cramped and has only 3 machines. Bathroom tub did not drain properly when I showered. TV line-up was the only highlights of the stay. My company paid for my stay, so I could've stayed another night for free but opted not to because the hotel was not up to my standards. When I checked-out, the desk did not ask how my stay was so I didn't tell them my issues, seeing how I wasn't going to stay there again or another night, it would not have affected me and they didn't seem to care anyway... August 4, 2014
Rated 5.0 out of 5.0 Texas Hospitality What a beautiful Holiday Inn Express!!! Everything was absolutely perfect-- the check-in was efficient and a good value. All of the staff were friendly and helpful. The facility itself was gorgeous-- it looked as if you walked into a Texas ranch home. Lots of lovely wooden furniture and just the right accessories. Breakfast was delicious-- lots of choices and served steaming hot! Certainly wish we were able to stay here longer. We will be back!!! July 28, 2014
Rated 3.0 out of 5.0 by Stay at Greenville, TX Upon arriving at the hotel I went to the desk to check in. The young gentleman was apparently frustrated. I advised him I was driving a 20' truck and pulling a car trailer and was parking in the fire lane and asked where I should park. He pointed to the side of the building and told me if there was not enough room to park on the public street. I asked him if I pulled to the area he pointed out and was unable to park there could I easily pull around the building. His reply was "well if it's a big truck you'll probably go over the curb and sidewalk". I advised him I was not willing to do that. The parking lot was extremely full and seemed to be at full capacity. I asked him where exactly was the public street that I could park? If it was safe? If there was any chance of being towed? He said "it's a safe as it's going to get and that I wouldn't be towed". He just pointed his finger out toward the front door without any real directions. He referred to a street name and I advised him I was driving from Florida and had no idea of any street names. He never recognized me a Priority Club Member or welcomed me. I did figure out where to park. Upon checking in I took a shower. There was soap scum in both of the soap dishes in the bathtub area. Also the bottom of the bathtub was dark in color almost black around a white area that was a fall protection surface. I put my hand on it to see if it was dirt or what? It was clearly from not being properly maintained not just a recent cleaning failed. I was too tired to worry about it so took a shower. I later went out the back door area and found the trash receptacle to be overflowing and trash all over the ground. I realize that this was from guests however, the grounds should be checked more frequently. I failed to bring my room key and had to go around to the front door. The gentleman that checked me in was off and another employee was there. He was extremely friendly and courteous as was the woman in the morning when I needed directions upon leaving. If it weren't from the graveyard and morning shift clerks I would have rated this hotel poor on everything instead of higher in areas because the gentleman checking me in was so... unprofessional. They helped change my opinion and rated the overall hotel better. I always stay at IGH Brands and expect a lot more. NEVER have I EVER found this at any other hotel I have stayed at by IGH! I hope that this gentleman is properly spoken to as I'm sure you can look up the schedule to see who was working and who checked me in. July 16, 2014
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