Rated 4.4 out of 5 by 53
Rated 3.0 out of 5.0 by Kathy V Stay at Greenville, TX
Upon arriving at the hotel I went to the desk to check in. The young gentleman was apparently frustrated. I advised him I was driving a 20' truck and pulling a car trailer and was parking in the fire lane and asked where I should park. He pointed to the side of the building and told me if there was not enough room to park on the public street. I asked him if I pulled to the area he pointed out and was unable to park there could I easily pull around the building. His reply was "well if it's a big truck you'll probably go over the curb and sidewalk". I advised him I was not willing to do that. The parking lot was extremely full and seemed to be at full capacity. I asked him where exactly was the public street that I could park? If it was safe? If there was any chance of being towed? He said "it's a safe as it's going to get and that I wouldn't be towed". He just pointed his finger out toward the front door without any real directions. He referred to a street name and I advised him I was driving from Florida and had no idea of any street names. He never recognized me a Priority Club Member or welcomed me. I did figure out where to park. Upon checking in I took a shower. There was soap scum in both of the soap dishes in the bathtub area. Also the bottom of the bathtub was dark in color almost black around a white area that was a fall protection surface. I put my hand on it to see if it was dirt or what? It was clearly from not being properly maintained not just a recent cleaning failed. I was too tired to worry about it so took a shower. I later went out the back door area and found the trash receptacle to be overflowing and trash all over the ground. I realize that this was from guests however, the grounds should be checked more frequently. I failed to bring my room key and had to go around to the front door. The gentleman that checked me in was off and another employee was there. He was extremely friendly and courteous as was the woman in the morning when I needed directions upon leaving. If it weren't from the graveyard and morning shift clerks I would have rated this hotel poor on everything instead of higher in areas because the gentleman checking me in was so... unprofessional. They helped change my opinion and rated the overall hotel better. I always stay at IGH Brands and expect a lot more. NEVER have I EVER found this at any other hotel I have stayed at by IGH! I hope that this gentleman is properly spoken to as I'm sure you can look up the schedule to see who was working and who checked me in.
July 16, 2014
Rated 5.0 out of 5.0 Great Hotel!
This is a very nice place to stay in..I was there for business for 4 days and 3 nights and it was the best sleep I had in year's the beds are so comfortable. .very peaceful...
July 10, 2014
Rated 5.0 out of 5.0 by Spdr3985 Helpful staff. Comfortable room.
I was very pleased with my stay at this property. The front desk staff was very understanding and helpful when a sudden change of plans caused me to cut my stay short.
Room was clean and very comfortable. Bathroom was not completely stocked with towels, but that was quickly remedied by front desk staff.
July 9, 2014
Rated 5.0 out of 5.0 by teacher37 Clean and Polite staff
I experienced a polite staff willing to help. The room was clean and well maintained. The Holiday Inn Express I stayed in is in a small town. I was pleasantly surprised at how clean it was and how well it was maintained because this is often not the case with other chain hotels in small towns. I will stay in this hotel the next time I visit my family.
July 9, 2014
Rated 5.0 out of 5.0 by jlclll Great Experience!!
We rent a room at a hotel every July 4th and this is one of the best hotels we have stayed at in years!! Living close to Greenville, we have used several hotels but this one was wonderful!! The staff was very helpful in every way! The pool was very nice and clean. The rooms were roomy and great to have a microwave and refridge since we eat all day! We will stay here again!
July 8, 2014
Rated 4.0 out of 5.0 by magtoo Platinum Member
failed to offer water for Platinum. When I asked the desk clerk, he asked the manager. the manager said we usually do not give it out, but I will give you some. Their drinks are there for sale at 1.89 each.
Also, the first Holiday Inn Express that I have stayed in that doesn't supply pen and notepads.
I was there 3 nights.
June 30, 2014
Rated 4.0 out of 5.0 by thetraveler12 Great service and attentiveness
Although I encountered an issue related to housekeeping, it was addressed and resolved. No hotel can ever be perfect, but adapting to issues and resolving them goes a long way. I will be stay here again for future business trips.
June 30, 2014
Rated 5.0 out of 5.0 by alykir Great stay!
Really enjoyed our stay! Our room was comfortable and we appreciated the fact that there were plenty of outlets to charge our electronics.
June 29, 2014