Rated 4.3 out of 5 by 66
Rated 2.0 out of 5.0 by Lindsey11 room wasnt ready, cant take requests
The walls of this hotel are very thin.
They are understaffed if they cant get the rooms ready on time.
They cant take special requests as in getting adjoining rooms (good thing we were all adults and werent a large family with kids)
The decor in the rooms is very pretty.
The mini-sweet is a decent bit bigger than the regular room size and the jacuzzi tube was HUGE.
With that all being said here is my full story:
I booked my rooms 2 and half weeks prior to check-in and asked if I could have adjoining rooms. They said they could not guarantee that but would put it in as a request. I called back a couple days prior to inquire on the likeliness of the rooms being together. I was told that it would be noted again. Now if it was noted the first time or not I do not know. I called the day of check-in to ask again and was told they would try. I go to check-in and the rooms are next to one another on the wrong side meaning that both rooms had doors to connect to other rooms but I wasn't given the two that doors went to each other. Then I was stopped and told I was given the wrong room, one of the rooms had a maintenance issue. No big deal that happens. So, I assumed they had figured out their mistake and would give me the correct room. Nope, they gave me another room on a totally different floor that hadn't even been cleaned yet. I checked in at 4pm. We all had to get ready and leave the hotel by 5pm. I had one room for 6 women to get ready in and the other room still wasn't ready by the time we left.
When we returned later that evening at 10:30pm, we all went back to the one room we had gotten ready in and sat hung out. At 11pm a knock on the door came and said we needed to be quiet and told us maybe we should relocated to our other room if we intended to be noisy. Umm...excuse me maybe that room should've been ready on time.
We all went to bed around midnight. At 4:30am our neighbors TV came on loudly and did not get turned off until 5:30am. (This happened to those of us that we in the second room.)
The lady in the breakfast area was exceptional. She was busy the whole time. She didn't let a table sit for more than a few seconds empty before she was there to wipe it clean so someone else could use it.
December 4, 2013
Rated 2.0 out of 5.0 by Fredretlaw A bad two nights
Started out with having a thermostat which did not work. The desk manager removed the cover from the heater and exposed the other thermostat, leaving the cover off. Finally got to sleep late when the temperature dropped below 80.
Out till late the next day and returned to find that the room was not made up at all. The cover was still off the heater, so I presumed the temp would be ok, which it was.
Apart from a closet door which was basically in-operable, everything else was OK.
I have stayed at this motel in the past, so I presume that the lack of attention to detail was due to the present personnel.
As i checked out I asked the desk manager if I could have an evaluation form, and she said I would get one on-line.
December 2, 2013
Rated 5.0 out of 5.0 by rsprice5 Great Staff
The staff at the Greenwood Holiday Inn Express are very professiona and accomodating. I really enjoyed the friendly manner that was experienced with each staff member.
November 26, 2013
Rated 5.0 out of 5.0 by noNN Great Service
I thought it was great. The breakfast was very good. I would highly recommend this to anyone going to Indy.
November 21, 2013
Rated 5.0 out of 5.0 by fred41139 Great stay staff was big help
Everyone went out of there way to make our 5day stay as much like home as you get on the road, since we have stayed their several times and they have gotten to know us better the staff treats us like family.
November 21, 2013
Rated 3.0 out of 5.0 by Kuljmz Low cost, no thrills hotel
Overall experience was average. They need to improve the breakfast service, constantly out of items and very slow at refreshing. Pancake machine did not work. Pool was cold. Room was clean but was in need of remodeling. Staff was friendly.
November 15, 2013
Rated 5.0 out of 5.0 by Blueray A Good Choice
One of the best Holiday Express to stay in for the money.
November 11, 2013
Rated 5.0 out of 5.0 by EdK88 HIE Greenwood
This is a very nice property. The suites are very spacious and the jet tub in the bathroom was great. The breakfast area is well kept with many options. The happy hour is a nice way to relax at the end of the business day.
November 10, 2013