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Rated 4.2 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Kristen was great The front desk associate was on the ball--friendly, knowledgeable and able to help. Make that able and WILLING to help. Clean, updated hotel, including rooms--will definitely be back. January 31, 2014
Rated 5.0 out of 5.0 by King Suite I requested King suite with 2 person Jacuzzi but got the King suite with whirlpool tub (1 person). That was the only flaw in an otherwise excellent stay! Pool water was a bit chilly. January 16, 2014
Rated 1.0 out of 5.0 by Wedding Stay We booked three rooms during our stay, two for the night before the wedding and one for the groom and bride the night of their wedding. The night before the wedding didn't really have any issues. Came down in the morning for breakfast and the waffle/pancake machine was broken. No milks, the food was cold and the one person working it seemed so overworked they couldn't keep up. During that day we specifically asked the front desk staff numerous times to have the room cleaned so the bride and groom had a clean room to come back to. Bride and groom got to the hotel to having it not been touched. The bed had the sheets taken off of it from the bridal party getting ready for the day, no towels, nothing. So the bride went downstairs in her wedding dress to say something and was given a stack of towels and sheets and was told she had to make her own bed. The next morning breakfast was the same way, machine broken, no milk, over worked staff member who just couldn't keep things filled. We have now waited over a month for a call from the district manager that we were promised. Plan AWFUL experience! January 15, 2014
Rated 5.0 out of 5.0 by Room was quiet & bed was comfortable I have stayed at the Greenwood Holiday Inn several times and enjoy the facility for many reasons. The staff is very nice. The facility is clean and comfortable. There are many good places to eat in the area. A terrific destination. January 15, 2014
Rated 5.0 out of 5.0 by The room was very nice. I was impressed with the size of the room, it was large enough for all four of us. Th beds were very confortable. We were there for two night and we all woke up very relaxed. January 7, 2014
Rated 5.0 out of 5.0 by Fabulous hotel! The room was comfortable and clean. The eating area allowed for a lot of space. December 31, 2013
Rated 1.0 out of 5.0 by Really Make my own bed? We had our daughter stay here after her wedding, she, my wife and the bridesmaids stayed there the night before, her wedding Dec 7th. When my wfie checked out, she made sure they knew that my daughter and her husband would be coming back later that night and that it would be the first night of their honeymoon. So when my daughter and son-in-law get there around 2 am, the room had not been made up, so they when down to the deck since no one was answering the phone. The man working the counter, said oh sorry, here are sheets since I am not very good at making beds. Really on their honeymoon? Make your own bed? I am so sorry I had them stay there. Trust me it is the last time ever. December 26, 2013
Rated 1.0 out of 5.0 by Excellent Hotel Excellent for the value, clean room, everything well organizes, best quality Flat Screen TV. Breakfast was best than expected. Personnel friendly and professional at all times. Will visit again in few weeks. December 25, 2013
Rated 5.0 out of 5.0 by Very clean Property and room were clean and staff was very friendly. December 22, 2013
Rated 5.0 out of 5.0 by Good business stay Clean, quick check-in, comfortable, nice breakfast. Thanks. December 18, 2013
Rated 5.0 out of 5.0 by HIE Greenwood The staff is very friendly and accomodating. My room was prepared early so I could check in prior to normal time. The rooms are spacious and clean. The breakfast area is nice and several choices but the pancake machine is broken often. The happy hour is a nice end to the day. December 15, 2013
Rated 2.0 out of 5.0 by room wasnt ready, cant take requests Negatives: The walls of this hotel are very thin. They are understaffed if they cant get the rooms ready on time. They cant take special requests as in getting adjoining rooms (good thing we were all adults and werent a large family with kids) Positives: The decor in the rooms is very pretty. The mini-sweet is a decent bit bigger than the regular room size and the jacuzzi tube was HUGE. With that all being said here is my full story: I booked my rooms 2 and half weeks prior to check-in and asked if I could have adjoining rooms. They said they could not guarantee that but would put it in as a request. I called back a couple days prior to inquire on the likeliness of the rooms being together. I was told that it would be noted again. Now if it was noted the first time or not I do not know. I called the day of check-in to ask again and was told they would try. I go to check-in and the rooms are next to one another on the wrong side meaning that both rooms had doors to connect to other rooms but I wasn't given the two that doors went to each other. Then I was stopped and told I was given the wrong room, one of the rooms had a maintenance issue. No big deal that happens. So, I assumed they had figured out their mistake and would give me the correct room. Nope, they gave me another room on a totally different floor that hadn't even been cleaned yet. I checked in at 4pm. We all had to get ready and leave the hotel by 5pm. I had one room for 6 women to get ready in and the other room still wasn't ready by the time we left. When we returned later that evening at 10:30pm, we all went back to the one room we had gotten ready in and sat hung out. At 11pm a knock on the door came and said we needed to be quiet and told us maybe we should relocated to our other room if we intended to be noisy. Umm...excuse me maybe that room should've been ready on time. We all went to bed around midnight. At 4:30am our neighbors TV came on loudly and did not get turned off until 5:30am. (This happened to those of us that we in the second room.) The lady in the breakfast area was exceptional. She was busy the whole time. She didn't let a table sit for more than a few seconds empty before she was there to wipe it clean so someone else could use it. December 4, 2013
Rated 2.0 out of 5.0 by A bad two nights Started out with having a thermostat which did not work. The desk manager removed the cover from the heater and exposed the other thermostat, leaving the cover off. Finally got to sleep late when the temperature dropped below 80. Out till late the next day and returned to find that the room was not made up at all. The cover was still off the heater, so I presumed the temp would be ok, which it was. Apart from a closet door which was basically in-operable, everything else was OK. I have stayed at this motel in the past, so I presume that the lack of attention to detail was due to the present personnel. As i checked out I asked the desk manager if I could have an evaluation form, and she said I would get one on-line. December 2, 2013
Rated 5.0 out of 5.0 by Great Staff The staff at the Greenwood Holiday Inn Express are very professiona and accomodating. I really enjoyed the friendly manner that was experienced with each staff member. November 26, 2013
Rated 5.0 out of 5.0 by Great Service I thought it was great. The breakfast was very good. I would highly recommend this to anyone going to Indy. November 21, 2013
Rated 5.0 out of 5.0 by Great stay staff was big help Everyone went out of there way to make our 5day stay as much like home as you get on the road, since we have stayed their several times and they have gotten to know us better the staff treats us like family. November 21, 2013
Rated 3.0 out of 5.0 by Low cost, no thrills hotel Overall experience was average. They need to improve the breakfast service, constantly out of items and very slow at refreshing. Pancake machine did not work. Pool was cold. Room was clean but was in need of remodeling. Staff was friendly. November 15, 2013
Rated 5.0 out of 5.0 by A Good Choice One of the best Holiday Express to stay in for the money. No complaints! November 11, 2013
Rated 5.0 out of 5.0 by HIE Greenwood This is a very nice property. The suites are very spacious and the jet tub in the bathroom was great. The breakfast area is well kept with many options. The happy hour is a nice way to relax at the end of the business day. November 10, 2013
Rated 3.0 out of 5.0 by Mixed feelings The staff at this hotel was very friendly, although they didn't realize I was a priority member until I said so. We had an issue with the heating system and they did come and try to fix it, but gave us a different room. The heater did not regulate at the wall, however, and it turned off and on all night. It was also very noisy and easy to hear what the other rooms were doing. Not the very best of Holiday Inns we have stayed at. It needs remodeling! November 6, 2013
Rated 4.0 out of 5.0 by Breakfast area needed more attention Breakfast area was having major issues getting pancake machine to work and keeping food stocked. they were out of Hot water, and out of eggs, and out sausage. It was very difficult to try to eat as you were constantly having to jump up to get something that wasn't there when you went through first time. November 5, 2013
Rated 5.0 out of 5.0 by Great Place to stay Hotels are Hotels, but it is the staff that makes that make it great. This HIE is my choice for weekly stays because of the staff. The hotel has made several improvements this year...New mattresses, power strips at the desks that include USB ports and better towels. It is always clean and is in a great location. November 3, 2013
Rated 3.0 out of 5.0 by Ok hotel, but, room in need of repair It was clean, large suite. But chairs at table were wobly (no desk in a suite for some reason) the remote for the bedroom tv did not work, and was missing the battery cover, so everytime I tried to use it, the batteries fell out. Toliet would run, run, run, and run. Finally figured out with the seat up, it kept the handle from moving back into position. Little things, but a remote when in bed is important, stable chairs at the "desk" would be nice, and a properly working toliet would be good too. Otherwise your average HIE, but I would hesitate staying here again. October 28, 2013
Rated 4.0 out of 5.0 by Multiple Stays; how things change My family meets annually for a long weekend and we have always stayed at this facility. We have always been happy with our stays. This year I was surprised at the run-down nature of the rooms. The beds were comfortable but the rooms had a vague mildewy smell and the wall paper was damaged and had many bleached areas. We very much enjoy the community area and the staff was great. It has become evident that a sprucing up of the rooms is necessary. Standard items in hotel rooms of this price range include refrigerators and this property does not. October 27, 2013
Rated 4.0 out of 5.0 by A quiet place to relax Peacefull place and close to another important stores October 25, 2013
Rated 5.0 out of 5.0 by Great service and very comfortable room. The room was very spacious and comfy. The staff were all friendly and helpful. Definitely would stay there again. October 23, 2013
Rated 5.0 out of 5.0 by clean rooms, comfortable bed, amenities traveling with my son to watch ballgame in west lafayette, in. good location from stadium and close enough to other attractions around indianapolis. stayed here before and really enjoy this location. October 16, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay! The staff was awesome, friendly and very helpful. The room was great with nothing lacking. We were combining business with visiting friends and this was a wonderful place to do both! Great places to eat and shop nearby with a staff ready to help with directions. We will stay here again when we are in this area! October 14, 2013
Rated 4.0 out of 5.0 by nicely managed property Staff was very pleasant & devoted to helping their customers. Small issue with key & phone & staff was upstairs promptly to apologize & fix issue. I would stay here again. October 13, 2013
Rated 2.0 out of 5.0 by Not impressed Hotel checking was smooth, but remainder of stay was unpleasant ! Room carpet was dirty, fabric on room furniture looked like someone had wiped their black oil covered hands on it, bathroom light was burned out upon arrival and I had to call maintenance to fix it , bathroom wallpaper was unsightly as a recent paint job apparently went wrong and wallpaper was splattered with white paint on green wallpaper. Just not impressed at all !!! I don't think I'd recommend this place to anyone. Management should have immediately offered me a new and CLEAN room free of defects . The room also had an unpleasant smell to it...like dirty feet or something. October 9, 2013
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