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Rated 4.4 out of 5 by 153 reviewers.
Rated 5.0 out of 5.0 by Excellent Can't find fault with a thing! It was beautiful, clean, quiet and offered a great breakfast! And the shower was something I wish I had in my own home. Will definitely stay there next time to Indy. June 4, 2013
Rated 5.0 out of 5.0 by Great Hotel and Staff! Very nice place to stay and very nice staff! Had a choice of hotels closer to the event we were attending, but so glad I picked this hotel! I've never had a bad Holiday Inn Express yet! Our room was very clean, lots of space and a nice breakfast. Thanks to the staff for being so friendly, and extending checkout was so helpful! Thank you! May 24, 2013
Rated 5.0 out of 5.0 by Great location and Fantastic Service I came into town to attend my Mothers Funeral. Obviously not a good time for me. However, Melissa the Manager (if not she should be) was absolutely the best. I have never, ever, had the kindness and caring attitude expressed to me from a hotel staff member, like Melissa did. If you stay here, make sure you speak to Melissa, she is FANTASTIC !!!!! I stayed at the Holiday Inn Express on Victory Lane off the 465 Interstate a couple of years back and they are HORRIBLE!!!!! do not stay there!!! Do yourself a favor and book your stay at this Greenwood location. I cannot say enough good things about Melissa, and the Holiday Inn Express at Greenwood Indiana !!!!!!!!!!!!!!!!!!!!!!!!!!!!! May 23, 2013
Rated 5.0 out of 5.0 by Mattress need upgraded very soft This was our 2nd week long stay and because of the Asst. Manager Patty and the staff she brought with her from hotel we used to stay at made our stay very pleasant and we will be back in June for another week. Great place to stay. May 19, 2013
Rated 5.0 out of 5.0 by No comments The rating says it all. Very enjoyable stay, albeit a short one. May 16, 2013
Rated 5.0 out of 5.0 by Great staff , clean hotel Very nice hotel. All of the staff from housekeeping to front desk are very friendly and helpful. The rooms are clean and the beds are sooo comfortable. In all a great place to stay. May 13, 2013
Rated 5.0 out of 5.0 by Comfortable and quiet Even though this hotel is close to the Interstate, it was amazingly quiet. The bed was comfortable. I appreciated the free internet and the breakfast. The complimentary beverage was a nice surprise in the evening. Added plus: it was close to my office. May 13, 2013
Rated 5.0 out of 5.0 by comfortable bed, nice hotel We enjoyed our stay! The room was very spacious and bed was comfortable, reception/breakfast area was nice, we were able to sit and visit with friends after a long day at the softball fields. The staff were Excellent! Would definitely stay at this property again. May 11, 2013
Rated 5.0 out of 5.0 by Best in Indy Simply the best place in Indiana of the Midwest for that matter!!! ***** 5 stars! May 7, 2013
Rated 4.0 out of 5.0 by copy of receipt When I checked out I asked for a copy of my receipt. I was told since I booked my reservation on line (at Holiday Inn That I already had my receipt. When I returned to the office. I checked the confirmation e-mail and the pricing was estimated. I then called the motel and they faxed me a copy of the receipt I needed for my expenses. I feel this could have been advoided if the gal would have just gave me a copy of the receipt when I asked for it. The gal I spoke to on the phone about getting a copy was very pleasant and apologized for this inconvience. May 2, 2013
Rated 5.0 out of 5.0 by HIE Greenwood This is a nicely renovated or new property. The breakfast and happy hour options were a great treat. The room was clean and comfortable. The jet tub room was very relaxing after a long day working. April 24, 2013
Rated 5.0 out of 5.0 by Real nice "Welcome Home" from vacation My wife and I were on our way home to northern Indiana and decided that we'd stay in the Indy area as a "last night out" adventure. We really liked this hotel, the room was great and we even received a free room upgrade! Breakfast was wonderful and it made our last night on the road really relaxing. Just what we needed!! April 3, 2013
Rated 4.0 out of 5.0 by Good Hotel, bad breakfast Stayed at this hotel on consecutive nights. Room was excellent, staff was great. Breakfast was subpar in comparison with other HI Express's. First morning, no cinnamin rolls and no eggs, no fruit. Second morning they had the rolls but were still lacking in other variety of food. Other than the breakfast bar, this was an above average HI Express. April 3, 2013
Rated 5.0 out of 5.0 by Greenwood is good Very nice, clean, and staff very welcoming. I would recommend if in the Greenwood area. March 30, 2013
Rated 5.0 out of 5.0 by excellent stay we really enjoyed our stay....the service was friendly, they accomodated our hanicpped needs right on the spot! The pool was excellent temperature for our evening. Love the shower head! March 21, 2013
Rated 2.0 out of 5.0 by Rewards customer staying on points and credit card was charged anyway. Overall appearence of the hotel was fair. All exterior places besides the rooms were decorated tastefully. Interior of the rooms were extremely poor. We found blood on our sheets when they were pulled back. Room was a handicapp room that (even though we were not handicap) did not meet standard codes shower was to high and shower nossle was broken ( I know this because it is required for me to know the federal handicap acces. guidelines). The tile in bathroom was cracked and peices of grout were exposed for my toddler to pick up. Also, coffee pot was placed on the lower bench and could not be used due to a toddler in the room. The port-a-crib had rust in the corners and the sheets were stained. Overall cleanliness of the room was poor. My credit card was charged and had to go down to the front desk 2 times to get issue corrected. When asked to change rooms that we had reserved at least a week in advance was told "no" due to a meeting going on at that time and room availability was limited. Why were we given a handicapp room if not request especially being rewards members? Will not go back to that specific Holiday Inn exspress again. March 7, 2013
Rated 3.0 out of 5.0 by Just OK Would recommend with reservation. This is not one of the better Holiday Inn Express properties. The room was OK - minimum standards including cleanliness. Had to get soap from Front Desk. Very busy place and very loud - even on the third floor at 11:00 at night! Hallways and floors in public spaces were a mess. Only one person working the breakfast bar on a very busy Sunday morning - I felt sorry for her - she really tried her best and did very well, considering she did not have any help. At check out, we had to wait for the desk person to come in from her cigarette break. And to be really picky, our Gold Priority Status was not recognized at any point in our stay. March 6, 2013
Rated 5.0 out of 5.0 by Great stay! We made an unplanned stop in Greenwood due to an ice storm. The front desk staff was very accommodating and quickly got us set up in a room. The room was very clean and up to date. I really enjoyed finding bacon on the breakfast bar as most only have sausage links. The breakfast bar was well stocked the entire time I was eating. The only con about our stay was that there was no soap in the room but the front desk was able to fix that once I notified them of the problem. I would recommend Holiday Inn Express-Greenwood to everyone. February 28, 2013
Rated 5.0 out of 5.0 by A good nights sleep We were given a room in a quiet area. We have stayed here before and know it is always reliable January 17, 2013
Rated 4.0 out of 5.0 by Overcame Noise Issue but didn't have cinnamon rolls???? We were there on a very cold night, about +9F during the night. It was Jan 2, 2013, and there were only 6 others in the hotel. The desk clerk tried to make it nice for us by giving us a non-smoking king on the first floor. Apparently he didn't know about the noisy room heater. The room was cold when we went in, and when I turned the heater on (thru the wall type) there was lots of high pitched repetitive type noises along with the normal heater/fan noise. We thought we might see if it "settled down", however, after about 10 minutes of no change, I went to the front desk, explained the issue (different desk clerk), and immediately was told we could sleep in the room across the hall that was identical, but with a newer heater. We could even leave our stuff in the original room if we didn't want to move it. Before any decisions were made, I turned the heater on and found it very normal, so we moved our things and settled in. We were ready for breakfast about 8:30 and found NO CINNAMON ROLLS??? Stopped a little down the road and got breakfast..... January 7, 2013
Rated 5.0 out of 5.0 by Always a great place to stay ! As usual, staff went out of their way to see to our comfort! January 2, 2013
Rated 5.0 out of 5.0 by Frequest Business Traveler I have been staying at this Holiday Inn for a couple of years now and wanted to give this motel a high rating. They always go out of the way to accomodate my needs. One time I did have a very poor customer service person, only to find out he had been let go by the time I actually stayed at the motel. I think it is managed very well. The breakfast is good for a complimentary deal. They have biscuits, gravy, eggs, bacon, sausage, freshly made pancakes, an assortment of cereals (both hot and cold), fruit, pastries, bagels, toast, yogurt, 3-4 juice selections, hot tea, hot chocolate, coffee and my personal favorite the cinnamon rolls! Try getting all this anywhere else for free, The rooms are always clean and on the few occasions I needed an upgrade, they have complied with my request. Nice place to stay or as I refer to it, "my home away from home". January 2, 2013
Rated 5.0 out of 5.0 by Super Staff The staff at this Holiday Inn Express in Greenwood is what makes it a pencil place to stay. November 6, 2012
Rated 1.0 out of 5.0 by Don't plan on sleeping. When we arrived they did not have the room we requested. They said they went off our profile and not what we asked for. We were then put in a handicap room which had a shower in it and I was unable to keep the shower head from falling down. We were asked to sign a paper to be quiet after certain hours. What a joke! At 6:00 a.m. there were girls walking back and for talking and laughing. Kids running up and down the hall. I thought the noise would go away, but it continued to get worse. I left this property simply exhausted. There was a family reunion or something because the breakfast area was packed and they were going the same place. Instead of eating and allowing others to sit down they just stayed, so it was hard to find a spot to sit. October 18, 2012
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