Rated 4.1 out of 5 by 88
Rated 1.0 out of 5.0 by MPH87 Worst Stay ever
From the moment I walked in, It was the worst.
I was not greeted as a rewards member or acknowledged. The associate was more concerned about training the new guy.
There was only shampoo and no conditioner or lotion.
The breakfast was horrible. Over heated eggs with burnt edges everywhere.
The coffee was luke warm and there was no containers of creamer as there is at other HIE's.
Also, no orange juice for 3 days.
There was no hot water throughout the hotel on one of the evenings.
There was graffitti written above the head board in my room.
Really!!! I have been staying at HIE's for a very long time and this was the worst experience I have had.
Unfortunately, I was staying there with 8 other business associates and they had the same experiences. Did company really save money? We should have gone across the street.
March 10, 2014
Rated 5.0 out of 5.0 by Busguy Twin King Beds
Liked the twin king beds in a large room. Newer hotel. Friendly service.
February 19, 2014
Rated 5.0 out of 5.0 A great place to stay!
From the start you feel very welcomed! I stayed here with my husband for our getaway from him returning home from overseas. At first our room wouldn't get heat :( However, the staff quickly moved us to another room and it was quite enjoyable! The room was really under priced! It was HUGE and VERY CLEAN!
February 4, 2014
Rated 5.0 out of 5.0 by kathl Christmas stay
Excellent location although some highway noise, asked to be moved away from noise, but request was not granted. Loved that the hotel gave service staff off Christmas Day, but would have
appreciated extra towels and soap for the day without service. When I mentioned this at checkout, no response from clerk.
Breakfast was great and the lady staffing it was wonderful.
December 29, 2013
Rated 4.0 out of 5.0 by ThisIsMyNickName809 Completely adequate, no complaints
My stay was comfortable. I have no serious complaints. The room was clean. There were no doughnuts at breakfast, which disappointed me, but I did show up late.
November 14, 2013
Rated 3.0 out of 5.0 by Gorb64 Probably Not Again
Check in was easy. Got a room right next to the stairs. Bad idea. Door slammed shut ALL NIGHT LONG. Daughter had room right next to ours but had to be moved because of ants. Eww. Then her TV didn't work. She didn't even get a discount. Sat in lobby Saturday night visiting with family and we were told we were being too loud. Like the title says, probably not again.
November 13, 2013
Rated 4.0 out of 5.0 by Retiredteacher Comfortable HIE
I was pleasantly impressed with this HIE from the moment I walked in the door. The people who checked me in were very friendly, and helpful. The standard room was HUGE--big enough to fit two very comfortable king sized beds with plenty of room to spare. Besides the desk, there was also a comfortable chair and ottoman. The breakfast is pretty standard--but it's filling, and everything was replenished frequently. The breakfast area is attractive. The hotel isn't all that far from chain restaurants, but it's definitely a drive. And, the hotel is located right next to I465--which is loud. But, easy on, and easy off the interstate. Inside, though, my hotel room was fairly quiet.
November 12, 2013
Rated 5.0 out of 5.0 by Kim923 Beautiful room & very comfortable!
We stayed in a jacuzzi suite and it was great. Large, clean & beautiful. The only problem we had was a few ants around the jacuzzi. Felt like we were in a 5 star hotel. Breakfast was good, plenty of options. Will definitely stay again!
October 25, 2013
Rated 5.0 out of 5.0 by Dathrill78 Parking Lot
Make sure u park under a light as our work trailer was broken into in there parking lot. The thief blow torched the locks off our trailer so be careful at this location
October 24, 2013
Rated 5.0 out of 5.0 by tmjm902 great place to stay
i stayed here two nights and loved it !! super clean, staff was wonderful, quiet, breakfast was good. i would stay here anytime !!
October 23, 2013
Rated 5.0 out of 5.0 by jkoh Great Hotel
This is a very nice, clean hotel. After a very long day and week on the highway we were able to relax and had a great nights sleep. Needed to leave early before 7am breakfast but was able to grab a quick bowl of cereal with the help of the desk staff. The breakfast lady was not happy that we arrived a 5 minutes early but we had a deadline to meet.
Would return again and would recommend this hotel.
October 21, 2013
Rated 3.0 out of 5.0 by farmalltractorman Snotty girl at check in
She was nasty and short and not nice at all..So with so many choices we wont be back.....
October 18, 2013
Rated 5.0 out of 5.0 by Lynna3 Excellent Price, Excellent Service
You just can't beat the price. For clean, very comfy room and a free breakfast it's an excellent price. The beds were very comfortable, bathroom was clean, pool and hot tub were very nice and we even hit the work out room which was very nice. Breakfast was great and the location on Emerson is perfect. Lots of restaurants near and very close to downtown. The service was excellent and we were even able to get a late check out with no problems. I would definitely recommend this hotel!
October 14, 2013
Rated 5.0 out of 5.0 by maxiejohn very nice room and great service
A very nice place to stay with a comfortable room. The service recommendation were good. The breakfast worker kept the breakfast room nice and neat.
October 14, 2013
Rated 5.0 out of 5.0 by Feliciadee Comfortable pillows, huge rooms, nice employees
Huge, clean rooms. Pillows labeled as firm or soft. Employees friendly. Breakfast with fresh made pancakes. Very impressed, will look for Holiday Express in the future.
October 10, 2013
Rated 4.0 out of 5.0 by greyhounds overall good experience
Check in was great. Only problem with it was that we wanted to split between two credit cards, and was actually charged just to one. Not a very big deal though. The morning clerk when we checked out apologized for the mix up.
Got to the room to unload stuff and left, but when we returned we had issue with the TV, front desk clerk after she was done with guest came up and showed us what to do.
Stayed two nights the second morning unable to make coffee in the room because housekeeping didn't give us new cups for the coffee. Also housekeeping needs to take a few extra minutes to dust.
Other than those couple issues, beds where very comfortable, even with 4 people the water in the shower never lost hot water.
October 9, 2013
Rated 5.0 out of 5.0 by cali654 HIGHLY RECOMMEND
We won't stay at any other hotel other than Holiday Inn Express. We enjoyed our stay here very much. Friendly staff, nice pool, great breakfast! We'll definitely be back next time we go to watch the Colts play! :)
October 9, 2013
Rated 4.0 out of 5.0 by Shootz Quiet/clean hotel
Clean hotel. Pillows a bit lumpy. Stayed for 9 nights. Overall good experience. Did not have time to try the breakfast
Only real complaint...very slow elevators.
September 26, 2013
Rated 5.0 out of 5.0 by Tim321 Comfortable bed and great service
Great customer service. When explaining I needed to check in early, because I would not be back until after midnight, they checked me in. Since I did not need to go to my room until after I returned, they offered to hold my luggage. The only thing I noticed was the room needed dusted. There was a visible layer of dust on the hard wood surfaces.
September 25, 2013
Rated 2.0 out of 5.0 by PinkLady10 Haphazard cleaning, poor communication, no rewards recognition
The manager may repeatedly parrott on Trip Advisor about room size & beds however with out attention to cleanliness it is worthless talk. The front desk did not acknowledge the fact that I am an IHG club member (Gold) even though I presented my card to make check-in easier. I get more recognition at a discount chain that I hold a reward card for.
The room was dusty but that was minor. When I went to take a shower the next morning the tub was dirty, there was a used bar of soap in the tray and the shower curtain had black fingerprints on it. I just wanted a shower so I pretended I was in a dirty campground shower. The night before we had asked for a late check out and was told no problem but at 11:40 am. housekeeping was knocking on our door and hadn't been informed of our request. When I told the front desk clerk about the shower and housekeeping he mumbled something and said he would let housekeeping know. I guess I was wrong to expect an apology. This was not a good experience.
September 22, 2013
Rated 5.0 out of 5.0 by MargotR Bench by the entryway
We stayed at the Holiday Inn Indianapolis Southeast on August 11 and August 18.
On the 18th when we arrived there was a person (possibly an employee) seated on the bench appearing to wait for a ride.. She was eating some kind of chips some which had dropped on the sidewalk in front of her. At some point during our checkin and taking everything to our room, she left, but was replaced by a couple of other individuals who were smoking. The stence was disgusting as we passed by them. There were cigarette butts on the area in front of the bench in addition to the chips. The hotel would do well to encourage its employees to eat and smoke elsewhere. And also keep an eye on that area and keep it clean. It was a ,most unpleasant way to check into a hotel.
Other than that I had no other issue with the hotel.
September 19, 2013
Rated 5.0 out of 5.0 by Perunana Great for groups
We had 9 rooms at this hotel on a Friday night. We checked in late because we had been at an event. They had our rooms and keys ready. I signed all the paperwork while the others went directly to their rooms. They put all the bills under the door in my room so I didn't have to chase down everyone to get their bills. It was fantastic!
I was disappointed that they didn't have snacks or water for us as priority club platinum members. Otherwise, it was a great night's rest and away to our conference again the next morning.
September 10, 2013
Rated 2.0 out of 5.0 by Smitjeff Empty Breakfast
The breakfast bar was short on many item. Considering it was before 8:00 this was disappointing. Also the room was very dusty. That bothered us. If the room needed a good dusting what else was being missed.
September 3, 2013
Rated 4.0 out of 5.0 by uarelovedbygod Comfortable beds, large rooms, stinky bathroom
We chose this motel because it offered a room with 2 king sized beds and a pull out couch to fit our large family. The beds were WONDERFULLY comfortable. The room was spacious.
The bathroom had a bad smell of urine/mustiness, but looked clean.
The pool/hot tub were wonderful.
The breakfast was nice though there was no fruit available or oatmeal. With 3 in our family on a gluten free diet, there was not much to eat, but we had brought our own waffles, so it was fine. Instant oatmeal and fruit would have been really nice though....and not at all expensive to provide. The rest of our family really loved the automatic pancake machine and the rest of the food was wonderful.
The room was also very nice and quiet.
August 27, 2013
Rated 5.0 out of 5.0 by Engineer999 Great, contemporary hotel.
A very contemporary hotel with exceptionally friendly service. Very clean and well kept. Definitely recommended.
August 24, 2013
Rated 5.0 out of 5.0 by Indybound ANOTHER GREAT STAY AT INDY
This hotel is always my first choice when visiting Indy. The hotel is clean and quiet. The parking area is as clean as the inside. The front desk service is always excellent. They recognize me as an rewards club member and even go out of their way on days I arrive early. The hotel almost always has a clean smell to it from the moment you walk in the lobby. I have never had an issue with a room or cleanliness. Even on days when I leave the room later in the day, my room is always clean when I return in the evening. The breakfast area is always clean and has the normal food selections. I definitely recommend this choice to anyone staying in Indianapolis.
August 24, 2013
Rated 5.0 out of 5.0 by KLeman Wounderful
Loved the 2 king beds, kids didn't fight about sharing. Pool was so nice with waterfall and loved that it was salt water pool that is hard to find. Would have like to have fruit out for breakfast and hot cocoa. But over all was a great stay.
August 21, 2013
Rated 5.0 out of 5.0 by bigdsc Great Spacious and Comfortable
Great room, Clean and very spacious. Staff was very accommodating during all interactions.
The breakfast options were fine. There was some trouble with the pancake machine on one of the days. They ran out of bananas, bacon, and sausage at various time.
Overall if you are staying in Indianapolis I would highly consider this hotel.
August 21, 2013
Rated 5.0 out of 5.0 by teiya326 Everything was great, will stay there again
We will use there services again, very clean & comfortable
August 14, 2013
Rated 2.0 out of 5.0 by Awayfromhome Ok, but won't stay here again
Room w 2 king beds was large and clean. Breakfast was very poor; no fresh fruit, very few choices on other items, pancake maker broken so only hot items were eggs and gravy. Upon checkout there was vomit all along outside sidewalk and beer cans littering front bench. Obviously staff did not check area or clean this before our 10am checkout. Won't stay at this location again.
August 9, 2013