Rated 4.5 out of 5 by 29
Rated 5.0 out of 5.0 Great Employee At Front Desk
We had many options in Greenwood, called from Atlanta to various hotels. Mike at the front desk at the Holiday Inn Express was the most courteous, knowledgeable and genuinely friendly. Arrived three and 1/2 hours after exhausting drive and Mike had our room ready, great assist. Thanks for making our stay comfortable.
Signed John From Nebraska.
October 24, 2013
Rated 5.0 out of 5.0 by IHGFan4Life Very kind and accommodating
Because of a death in my family, this was a last-minute and very rushed reservation. What I thought would be a couple of nights turned into an 8-night stay. The staff could not have been more kind and accommodating. From the reception desk to the breakfast staff to housekeeping, everyone was extremely professional and attentive.
October 5, 2013
Rated 4.0 out of 5.0 by MemberFrustration Would not give late checkout. Woman rude at checkout.
We were in town on business, traveling quite a bit lately. Asked for a late checkout and the woman at the front desk would not give us a late checkout. They were not extremely busy and there were no events coming into town either. It was a Sunday that we were asking for a late checkout so we could relax a bit. We are IHG Rewards Club members and the hotels are usually very nice about giving an extra hour or two. But she refused.
September 23, 2013
Rated 5.0 out of 5.0 by theriab Wonderful hotel in Greenwood
Stayed for business on September 4th and everything was wonderful. Was quite surprised to see how nice and updated the entire hotel was during my stay. Stayed in king suite which was more than enough room with all the needed amenities. Thank you so much for a great stay!!
September 7, 2013
Rated 5.0 out of 5.0 by DanielT51 Always pleased with the customer service
We have stayed several times at the Greenwood Holiday Inn Express and have never been disappointed with the service and atmosphere. The desk clerk Tracey is always very helpful and accommodating as are other staff members as well. We look forward to staying there many more times in the future.
September 3, 2013
Rated 5.0 out of 5.0 by lew1965 Great Place to Stay
I stayed here for the second time in a month and just wanted to point out that this hotel and the staff are great. Always helpful and making the hotel better with updated gym equipment and providing a clean and safe environment. Great Hotel, if your ever in Greenwood this is the place to stay.
September 3, 2013
Rated 5.0 out of 5.0 by jaytmoney72 excellent service
had a late arrival, staff was extremerly friendly and accomodating
August 31, 2013
Rated 4.0 out of 5.0 by MikeDY Business As Usual
This was not my first time to stay at this hotel. It did not disappoint me. All was up to the standards that I expect from Holiday Inn Express. The staff and services were great as usual. They were courteous, friendly and helpful as expected.
August 26, 2013
Rated 5.0 out of 5.0 by JohnnyB77 Really nice motel
The staff at this facility does a great job. Regina and gang has helped me when the rooms were tight. If I had one request from this property, it would be that they have more rooms. Other than that, this is where I stay in Greenwood, SC. John B.
August 12, 2013
Rated 5.0 out of 5.0 by Dee4925 good choice
The staff was great and the room was clean and the bed very comfortable. I'm always afraid when I don't know the area, but I must say this proved to be a good choice with a very good value
July 25, 2013
Rated 5.0 out of 5.0 by CornyGirl The best of Holiday Inn Express!
My brother & I were there for my dad's funeral. We drove from
Georgia and the a/c had gone out in my car during the beginning of our trip so I was hot and tired and nauseated when we arrived. I am a recovering Leukemia patient and when I went to the front desk to check in I was given a 1 bed, smoking room. Being a Priceline customer I understand the policy with bookings, but when I called Priceline to talk to someone about the situation the gentleman's attitude was sorry can't help you.
I went back in to the hotel and explained the situation to the Front Desk Clerk Christie. She worked on the computer a few minutes and got me into a 2 bed non-smoking room for my brother and I. She explained there was a baseball tournament in town and the were booked full. It seemed the first floor
also had some sort of fire or water damage because a bunch of the rooms were blocked off and being worked on. She could not have been more kind and thoughtful to my situation and took control to accommodate my request and needs making a already sad, hard trip easier. I had a lovely room to come back to each evening and have some quiet time in.
Christie is an example of the best Holiday Inn Express has to offer and should be in a management position there if she is not already. Because of her compassion and professionalism, I will lean towards to the Holiday Inn brand each and every time I need an accommodation and it will be the ONLY hotel I stay in in Greenwood, SC.
July 25, 2013
Rated 1.0 out of 5.0 by gclark5 I will never stay at this property again.
My room flooded. This was not the fault of the hotel but an act of god. I don't have a problem with that but what I do have a problem with is that my room had been wet before and they had no problem putting me in the room with flash flood warnings most of the day. The hotel lied to guests and IHG saying the hotel had never flooded before.
When I called IHG to complain they offered me a very small amount of points that I am not happy with. The hotel offered me even less and yes I had to pay for my room. I am a platinum IHG member. I have contacted Hilton Honors to match my status and I believe I will start staying at Hilton properties. There are too many hotel chains to choose from to tolerate this kind of treatment.
The gentleman that checked me in was the only positive of the night. I felt so sorry for him as the water came in and he had many unhappy guests!
Please see attached photo for picture of the water in the hall. The picture is of the hall on the first floor. The flooring is carpet.
July 17, 2013
Rated 4.0 out of 5.0 by Robo300 Good place with nice service
Good place to stay while we visisted our son. The hotel staff was nice and we had a good time in the area.
July 14, 2013
Rated 5.0 out of 5.0 by emt86108 Great Hotel
Very nice place to stay, excellent staff and nice rooms!
June 7, 2013
Rated 5.0 out of 5.0 by Mortimer51 Excellent Customer Service
Staff went out of their way to accommodate us. One of the staff(Tracey) was particularly accommodating by allowing us to extend our check out time by one hour due to my special circumstances. Excellent breakfast and clean rooms. Overall a very pleasant/enjoyable stay
May 24, 2013
Rated 5.0 out of 5.0 by gleck7 Great Hotel in a Nice Town
We spent a night at the Hotel on a Motorcycle Tour we were doing in the area. We found the night staff to be incredibly helpful and very funny - we had a blast with him!! The lobby is one of the neatest ones we have seen with the Grand Stairway coming into it from the 2nd Floor. We were recognized as Platinum Members during the check-in which was nice.
April 16, 2013
Rated 5.0 out of 5.0 by denver14 Perfect place for my business trip
I recently starting coming to Greenwood for business and I have stayed at this hotel numerous days since the first of the year. The staff always remembers me and makes me feel welcome. The hotel is amazingly quiet. Good wireless internet access throughout the property. Perfect place to get a good nights sleep, hot breakfast in the morning, a short workout and off to start my day. Thanks!
March 26, 2013
Rated 5.0 out of 5.0 by Sunshine22 Repeat customer
I have stayed at the Greenwood Holiday Inn Express several times over the past year. The location is excellent, quiet and the rooms are clean. The beds are excellent which is a must for me. The only drawback is the price. In my opinion it is a bit pricey, however I am able to use my AAA to get a discount. The staff has always been polite and very courteous regarding my service dog. I am confident to say I will be staying here again.
March 15, 2013
Rated 5.0 out of 5.0 by JP41 Weekend Stay
This was a long awaited get away with my wife. My mom kept the kids. Check in was fast and easy. We slept in late. Mrs. Griffith kept the coffee hot and cooked a great breakfast. This was a relaxing stay.
January 14, 2013
Rated 1.0 out of 5.0 by TravelingFemale Bugs, smelly, and the ringing won't quit.
I've stayed in this hotel on three separate occasions, due to working in Greenwood and our company using Holiday Inn as our hotel of choice. Each experience was terrible. The first time the stool wouldn't flush and the room smelled bad. The second time I found a couple HUGE bugs in my room (so did a few of my other co-workers), my room smelled like urine when I had the air conditioner running, and my room phone rang multiple times between 2 am and 3 am, so I finally unplugged my phone. The third time I was in a room that was slightly better, the room still didn't have a pleasant smell, and the entire team got phone calls constantly, we all wound up unplugging our phones (7 of us total). One teammate answered his phone and it was someone claiming to be the front desk, and claiming they had a computer malfunction and that they needed to get his credit card information again. Instead of giving it over the phone he hung up and went to the front desk, needless to say, it was a scam. I would NEVER choose this hotel if I were picking hotels in this town. Disgusting. Also, I have been a platinum club member for the past year and a half, and at no point on any of my trips was I greeted a a member.
November 13, 2012
Rated 5.0 out of 5.0 by Marvin302 Best kept secret in Greenwood
Excellent in all ways. We highly recommend the Greenwood HI Express to anyone.
November 3, 2012