Rated 4.3 out of 5 by 58
Rated 3.0 out of 5.0 by MexBib1230 Hotel undergoing renovations
I often stay here because it is close to the airport, and my experience had been above average in the past. In my last stay, however, things were different. Because of hotel renovations the wing on the second floor where my room was was blocked out of elevator service. They had someone helping people carry their luggage up and down the stairs, but he was helping someone else when I arrived, and I preferred to just carry my luggage myself. That was inconvenient, but there was another problem: the HVAC unit in my room blew air, but did not put out heat. It got a bit cold at night. Not a good experience this time.
If a hotel is being renovated, I think that the right thing to do is to advise at the time of reservation, so one can make an informed decision before booking.
November 9, 2013
Rated 1.0 out of 5.0 by ErinMichelle Lung cancer
I was appauled by this hotel. It had the strongest smoke odor, I felt (even though I was in a non-smoking room) that I had smoked an entire pack of cigarettes. I couldn't sleep a wink because my throat hurt so badly from the smoke smell. I complained to the front desk and all they said was "sorry".
I filled out the survey and never received a response. I promise this, if a hotel ever smells like smoke again, I will quickly check out!
November 5, 2013
Rated 4.0 out of 5.0 by Tlg58 Nice and quiet
Everything was great here only negative was I returned rental car and had no transportation there is no eatting places within a mile and a half other then that everything was great
November 3, 2013
Rated 5.0 out of 5.0 by Joey13 hotel experience an adminities
great hotel an staff even in the path of disaster the entire staff handled this event with professional an curiosity
October 27, 2013
Rated 5.0 out of 5.0 by Joey13 great place to stay while on business
comfortable room with all the comforts of home. happy staff with a great attitude an always helpful
October 20, 2013
Rated 3.0 out of 5.0 by OnlyOk4me OnlyOK
Okay, but needs updating. Nothing bad. Just got the feeling that it is not fresh like most Holiday Inn Expresses. In addition the one computer and printer for business use is pathetic and old. The night clerk was "matter-of-fact" about the inability to print a modern day Powerpoint file.
October 8, 2013
Rated 5.0 out of 5.0 by disciple excellent value
Outstanding value and accommodations. The staff is extremely professional and customer service oriented . Busines travelers will appreciate the easy access to the freeway and placement to resturants and entertainment establishments. Highly recommend this property.
October 7, 2013
Rated 5.0 out of 5.0 by Joey13 great hotel an good staff
as always a clean an comfortable hotel to stay at. friendly an knowledge staff
October 6, 2013
Rated 2.0 out of 5.0 by HLC66 Not one of the better HIE properties
I usually stay at this HIE because it is very close to Michelin's North American headquarters, but I am not likely to stay there again. The staff was friendly, the room was good and breakfast was very good. However, the WiFi slows to a crawl in the evenings. I could have lived with that, but the big issue for me was the fitness room. I take my running seriously. The belt on the one treadmill in the room was loose, making it difficult to run. Then, at one mile into a 3.5 mile run, the magnetic emergency stop device fell out of it's slot, causing the treadmill to shut down. This isn't a bad HIE, but I need the WiFi and the treadmill to work, and this last time neither did very well.
October 6, 2013
Rated 5.0 out of 5.0 by disciple excellence
I frequent this hotel on business travel regularly and find the value, service and staff professionalism to be beyond compare.
From the general manager Robin, the front desk personell Andy , Ashley, Wayne, and Brandy , through the breakfast coordinator Nancy, the entire staff is dedicated to the comfort and care of wayward business travelers such as myself. I highly recommend this proerty for your consideration.
Rev. R P M Bowden II
October 3, 2013
Rated 5.0 out of 5.0 by kay43 comfortable, convient, and great breakfasts!
My husband enjoyed the breakfast so much he wondered if he could stop my everyday!
September 25, 2013
Rated 5.0 out of 5.0 by Joey13 nice an comfortable room an employees
great hotel good location an great staff. very comfortable will stay there many more times
September 22, 2013
Rated 5.0 out of 5.0 by DM1975 Excellence
I highly recommend this property for the experienced traveler or leisure stay. The handicap amenities were excellent and the staff is great.
September 22, 2013
Rated 5.0 out of 5.0 by Bill463 Clean, Well-appointed Inn with a Caring Staff
Recently refurbished, this place seems and looks brand-new. The front desk (especially Andy) was engaging and friendly, and more than willing to satisfy our demands as a large family in town for a celebration. The place is quiet, clean, and we'll be back, Highly recommended!
September 11, 2013
Rated 2.0 out of 5.0 by mackey70 TV did not work desk receptacle did not charge phone
TV did not work, called desk lady came tried remote checked to see that it was plugged in. She said something about maintenance and left. Never saw her or spoke with her again. Plugged my cell phone into the receptacle at the desk, the next morning it was not charged. Seems to be older motel not very well maintained.
September 4, 2013
Rated 5.0 out of 5.0 by Awkw03 Overall stay
Staff very friendly. Rooms were excellent very comfortable and clean. Would stay here again and again. Kids even wanted to stay extra night !
September 4, 2013
Rated 5.0 out of 5.0 by KWAS Very Good hotel
The hotel is very clean, rooms are very comfortable and staff very helpful.
August 31, 2013
Rated 5.0 out of 5.0 by OkieBelle OkieBelle
Staff was most helpful. Room was very clean and comfortable. We had a great night's sleep.
August 19, 2013
Rated 5.0 out of 5.0 by Joey13 great hotel
wil always stay at this location friendly staff an comfortable hoel
August 18, 2013
Rated 5.0 out of 5.0 by Joey13 comfortble an friendly location
As always this will be my place to stay every monday an tuesday every week
August 11, 2013
Rated 4.0 out of 5.0 by ThelmaJane Room
A wonderful, peaceful and safe setting. I was able to totally relax before journeying onward to Vietnam the next morning.
August 5, 2013
Rated 5.0 out of 5.0 by Joey13 Great Hotel everything I need
Have been staying at this hotel for 2 nights the last 13 years 49 weeks a year.....Robin an her staff are excellent to me
July 24, 2013
Rated 5.0 out of 5.0 by sabsab16 Great Staff and clean rooms
Nice place staff like treats you like family, would say here again!
July 23, 2013
Rated 3.0 out of 5.0 by Jerry271 Minor inconveniences
I have stayed at several Holiday Inn Express hotels and rate this one slightly below the others for the following reasons:
Strong odor of carpet freshener.
My wife needed a shower cap and there were none available.
The adjustment knob for the refrigerator was missing.
The television channel guide was not up to date.
July 15, 2013
Rated 3.0 out of 5.0 by CarolP55 Good Location
We felt like this was good location for us to stay with the events we were attending. The hotel is in need of updating but was clean.
Our biggest complaint was that the maid came to our room on the day of checkout to ask us WHAT TIME we would be checking out and this was at 8:20AM....I informed her check out was 11:00AM and we would be checking out by the check out time.
July 10, 2013
Rated 4.0 out of 5.0 by 6854mason Reliable place to stay
Nice, clean rooms, friendly staff, good food, convenient location. We know that we will have a good experience whenever we stay at this Holiday Inn Express.
June 30, 2013
Rated 2.0 out of 5.0 by Julie40 Run down property
After just spending a week in a Holiday Inn Express in Norfolk, Va, I was surprise at how run down the THIS property was. The carpet in the hall was dirty, and the carpet in the room almost felt damp with a stale odor. The walls needed painting. It just had a run down look to it. While I like Holiday Inn Express, I was very disappointed in what I paid compared to what I got for this specific property.
June 19, 2013
Rated 5.0 out of 5.0 by Bu2p Clean & NIce
I've stayed here several times. Location is a bit off the beaten path, but much better than off a busy, noisy multi-lane highway. Rooms and facitly are cleana and up-to-date. Staff is friendly and helpful. Check-in and Check-out are effecient. Internet service not great, not bad, but typical. Works for me!
June 17, 2013
Rated 5.0 out of 5.0 by VKA39 Overall experience was exceptional!
The overall experience was exceptional in every way. The room was held and ready for our late arrival (flight delay). The hallway was quiet, allowing for a good night's rest. The breakfast was fresh and eye appealing. Checkout was with incident .The hotel was clean and we would recommend it without reservation.
June 12, 2013
Rated 5.0 out of 5.0 by jessi great front desk staff
comfortable bed and great front desk staff. enjoy it
June 1, 2013