Rated 3.9 out of 5 by 91
Rated 5.0 out of 5.0 Stay here all the time
I stay here a few times a year when I visit my grandkids. I have never had and major issues. Some of the small problems were handled immediately without hesitation.
May 20, 2015
Rated 2.0 out of 5.0 by jsand89 Too Much Perfume
Everyday the cleaning staff entered the room they sprayed more than abundant amounts of deodorant spray in the room even after multiple requests for them to stop. The carpet was filthy and the "new" towels smelled musky
May 17, 2015
Rated 5.0 out of 5.0 by hawklet00 good choice for staying at the airport
Stayed here for a night when I needed to catch a very early flight. Check in was lightning fast, room was quiet, Internet was fast. I had no problem streaming netflix and taking care of email. I would suggest this location.
May 17, 2015
Rated 1.0 out of 5.0 by Cedars Poor service
We rented two rooms for two nights for our family to attend our daughter's graduation. Poor service: Pool was not maintained. No maid service ever came to our room, we ran out of toilet paper and towels, trash in room wasn't dumped. Went to front desk to complain and got two extra towels and a roll of toilet paper for 4 people per room! Maid service still never showed up for our entire stay! Faucet in shower was loose and the tub didn't drain well. Sheets were thin and worn. Sign for breakfast stated that it was from 6AM- 9AM. We showed up Saturday AM at 6 and was told the sign for weekend hours had fallen down and they hadn't replaced it yet, but breakfast on the weekends started at 7AM. Had to scramble our kids and plans and get breakfast at a restaurant, which delayed our attempt at an early start to our 10 hour drive, and was an added expense to our trip. Made a complaint at desk when checking out and was told they had to wait for the boss to come in and they would make a note of our complaints and adjust our bill. No adjustment was made, still charged my card the full price which was a lot. Expected much more from HI Express and experienced much better hotels in the chain for a much cheaper rate during our trip.
May 13, 2015
Rated 1.0 out of 5.0 by Mikrofusion Terrible service
Front desk was useless when I had an issue with the room not being serviced. I will not stay here again.
May 4, 2015
Rated 5.0 out of 5.0 by rdl57 Weekend stay
My wife and I came off of a vacation in Palm Beach and stayed here for the weekend. Even though it was not the resort we had just stayed in it was a very relaxing and nice stay for the weekend. The staff was extremely nice, especially the lady taking care of breakfast. I travel often in my job and I have never had someone make me feel so at home in a hotel environment like she did. She is someone that should be commended for her caring and attentive attitude.
April 29, 2015
Rated 3.0 out of 5.0 by Kajaot Good staff, old hotel
Good staff. Will make you feel welcome. Hotel itself feels OLD and improperly laid out. Breakfast area is soooo tiny that during peak hours there's nowhere to sit. Rooms are clean but feels old and cheap. Mattress are new but pillows are a bit outdated. (Soft pillows fee the same as firm pillows). Hallway noise goes through the door and walls easily which leads to a restless night for light sleepers.
April 26, 2015