Rated 5.0 out of 5.0 by Jenn1974 Customer Service #1!
I recently stayed at this location while traveling on business and was pleasantly surprised at how nice it was. Even though this location was under construction, it was very clean. My room was nice and clean, I had a very comfortable bed and was very pleased with my stay. The staff was so friendly at check in and even the next morning when I went down to the front desk in desperation needing a safety pin. The front desk clerk was kind enough to sacrifice her own pin for me. By doing this she saved me from having to make an uncomfortable stop at a store to purchase pins and would have made me late for a meeting that morning. I love the breakfast options that are offered and will make the Holiday Inn Express locations my preferred choice when traveling. Thank you to the staff for putting the customer back in customer service!!
March 13, 2013
Rated 5.0 out of 5.0 by racerqq57 great room nice stay
would stay again and would refer to my friends the only thing was they were remolding the entrance was a mess
March 12, 2013
Rated 4.0 out of 5.0 by grandma66 ohio guest
Easy to find and prompt service at front desk. Was not recognized as a propority club member. Morning breakfast was hectic due to large group of students staying there for singing competition. Overall the breakfast staff seemed to have everything well stocked. Checkout was smooth.
March 2, 2013
Rated 5.0 out of 5.0 by dcm33 All was excellent
Very happy with this hotel. I would recommend to anyone who would be staying in this area or around Columbus to stay with your facility. Very happy with ALL accommadations.
February 28, 2013
Rated 2.0 out of 5.0 by superdon Service was not up to standard
There was one friendly desk employee the whole week I stayed. Most of the people could'nt give of their rear to help or be friendly. The breakfest area was disorganized and the pancake machine was out of order with no idea when it would be fixed.
February 28, 2013
Rated 4.0 out of 5.0 by Vic2 groveCity
Nice place and quiet. Great staff. Very friendly.......................................................................................................................................................................................................
February 11, 2013
Rated 5.0 out of 5.0 by Kirks Grove City
I have stayed at this location a few times. Every time it has been a good stay! I will stay there again.
February 11, 2013
Rated 4.0 out of 5.0 by LJMC Overall Experience was great
The Holiday Inn Express, Grove City, OH, met all expectations. We were only there one night, but it's always great after a long day of driving to know we can count on Holiday Inn Express for a clean, comfortable room and good breakfast.
February 9, 2013
Rated 5.0 out of 5.0 by belle22 Wonderful Staff
Great staff working here I must say, they treated us like family and did not hesitate when we approached them. Rooms were nice and comfy. Had a great time in Grove City.
February 9, 2013
Rated 5.0 out of 5.0 by Guage Wonderful Place to stay!!!
We stayed here on our way home from NY. The hotel staff was excellent. The room was great and we both said the bed was so comfortable. I asked how old the hotel was because we thought it was new. If we ever pass thru again we will for sure stay there.
February 7, 2013
Rated 3.0 out of 5.0 by Parnell Mediocre Experience
Access road to hotel is difficult to find and enter. Serious traffic noise on 270 side of hotel. Otherwise an OK experience although overpriced. Not sure I would stay at this HIExpress again although a member of Priority Club and have stayed at many HIExpress.
February 7, 2013
Rated 4.0 out of 5.0 by Dave14 Helpful Staff
When I reserved my room, I accidently reserved a smoking room. When I arrived at the hotel and went to the room I found this out. The front desk changed my room to nonsmoking without hesitation and very quickly.
The room was clean and comfortable.
February 6, 2013
Rated 5.0 out of 5.0 by dcm33 Guest Stay
I have stayed Holiday Inn Express - Grove City Ohio several times in the past years and have found it to be very clean, staff very knowledgeable, and treated like family. I would highly recommend this hotel on your next visit to this area. Location is very convenient.
February 4, 2013
Rated 5.0 out of 5.0 by pistolpetew3 Staff is wonderful
Some of the nicest people you will find anywhere. They will go out of the way to please you.
February 1, 2013
Rated 5.0 out of 5.0 by sporttbird wonderful staff
The staff was very freindly and value their guests.
January 30, 2013
Rated 4.0 out of 5.0 by MarkSh Well equipped room and fitness center
Clean, comfortable room, adequate space with microwave and fridge. Good breakfast choices,
January 26, 2013
Rated 4.0 out of 5.0 by CinciPrince Clean and Comfortable
The room was very clean and comfortable. The breakfast was below the standard that I have come to expect from the Holiday Inn Express. The baked goods were hard, as if they had not been stored properly. Rooms on the interstate side of the hotel had some road noise as well.
January 24, 2013
Rated 5.0 out of 5.0 by pistolpetew3 A Plus
Great value with the best associates you will find. Highly recommended.
January 18, 2013
Rated 2.0 out of 5.0 by Advrswife Horrible cigarette smell. Staff not knowledgeable of hotel policies.
I'm a gold member with the Holiday Inn Express. As we're walking to our room which was on the 3rd floor you could smell cigarettes the minute you got off the elevator, down the hallway and inside the room. The room had a peculiar smell as if something was put in the room to cover the cigarette smell. The room was non-smoking so we couldn't figure out why it smelled. After awhile we realized that we were staying in a half smoking and half non-smoking room floor. I thought the HIE were smoke free. I have asthma and so do my kids we cannot afford to be anywhere near cigarette smoke. It was very disappointing and the staff didn't even ask me if it was ok to stay on that floor. The front desk lady Lisa told me that I couldn't have a cot in the room so they did upgrade me to the suite at no extra cost, but my husband is active duty Navy and we had to cut out stay short the hotel refused to reimburse us the remaining of the stay we had already paid for. They gave me a really hard time I had to call corporate, they contacted the hotel and straightened it out and got us the rest of our money back. Come to find out Lisa the front desk staff member didn't know the hotel policy well yet she argued with me about it. After much effort on my part things got corrected but rather than verifying the policy she argued with me and when I asked and call for the manager a couple of times she was not available. Not my best experience at the HIE.
January 4, 2013
Rated 2.0 out of 5.0 by Best45 Not happy
We went to grove city for getaway before the new year 2013. We were put in a king room nice for the price right. First night was ok,second night the bathroom toilet breaks. Ok thing happens . They put us to a new room. Ok fine. Next night the new room bathroom toilet breaks same way as first room. Go up front desk and tell them again with the toilet, no there to fix it would l like to move again. I say no just give me a plunger she does it works. Ask I speak to manger none around sorry. Also there seem to be a maid working there with her kid not sure what that about. All in all not happy with my stay.
January 2, 2013
Rated 5.0 out of 5.0 by timbo27 Felt at home
From the moment I walked in the door, Stephanie and her staff made me feel welcome and at ease. They assisted me with directions, and information about local attractions, and thanked me for staying with them. I can not wait to return to Grove City, to experience their hospitality again.
December 19, 2012
Rated 1.0 out of 5.0 by Lainey66 NO Visible Sign
Only go to this Inn if it is daylight and not raining!!!
YOu can only see a small sign if you look at the right time....there are no large/high signs to show where it is.
It is hidden on a farback from the street behind other hotels. Even the locals did not know where it was...use your GPS if you have one.
It took us OVER AN HOUR to find it ...only after we called the main desk and had turn by turn directions.
I emailed the company about the trouble finding the Hotel...they said they woud get back to us....5 days later...we have not been contacted :(
We called ahead for this room ...later asked for them to cancel it but they would not :(
We left at 5:30 before breakfast ...if there was one. we were charged full price for staying 4 1/2 hours.
November 27, 2012
Rated 1.0 out of 5.0 by zaurdmz Below average for HIE standards
As a Platinum member of Priority Club, I stay in many HI properties, and this was not up to standards. The following items were found not acceptable:
1. No desk--just a small round table with a lamp--no room to work
2. Very few electrical outlets--had to unplug a lamp to plug in my phone charger. Not a very business friendly room.
3. The property provided food that evening, but did not advertise this to us staying there. I ran into it on my way out for dinner. I did not see anything posted in the lobby, either.
4. My check-in reservation had me listed as "Gold", but have been Platinum for over 2 months, and was recognized as Platinum at other HIE's prior to this stay.
5. TV channel guide in room guide book did not match actual channels on the TV--only 3 of over 60 channels were correct.
On my future visits to this area, I will not stay at this particular HIE.
October 21, 2012