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Rated 4.0 out of 5 by 138 reviewers.
Rated 4.0 out of 5.0 by fun times The staff at this Holiday Inn express was great. Our needs were met above and beyond and they were always friendly when we walked by front desk. The rooms were nice and looked like they are getting even better with all their improvemnts/renovations under way. That's for when we come back next year. Location was near everything and highway. only wished indoor pool heater was working:( August 19, 2013
Rated 5.0 out of 5.0 by Wonderful staff! Everyone on the staff was outstanding from the moment of check- in to check-out. Beautifully clean environment and conducive to a restful stay. August 17, 2013
Rated 4.0 out of 5.0 by Easy to access. Friendly staff. They were working on the hotel so getting in and out of the parking area was not easy. Trucks were in the way. Have stayed here several times because the hotel is located close to many eating and shopping establishments. The only problem we had was the pool was not usable because of a mechanical problem. Thought management would offer a discount on our stay. We did not ask. Should have. After an eleven hour car ride we were looking to relax in the pool. Maybe next time. August 14, 2013
Rated 2.0 out of 5.0 by Borderline This Holiday Inn Express is not spectacular. Cleanliness of my room was OK but the bathroom could have been cleaner. One of the lamps in my room did not work and for some reason I could not access WIFI. My bed was very comfortable. Some of the staff were polite, knowledgeable and professional while others not so much. Parking was difficult but that was probably due to the fact there were many trailers parked in the lot due to reconstruction that took up many spaces. One other item that disappointed me was that there was no fruit offered for breakfast. All of the other usual breakfast items were available. All other hotels I have stayed in that offer breakfast have fruit available but for some reason this one didn't. My recommendation to stay here is borderline yes and no. I would stay here again only if I couldn't find something else. August 1, 2013
Rated 5.0 out of 5.0 by Excellent hotel and location Stayed in a king suite. Very nice, clean, and comfortable. The staff was very nice and helpful. I would definitely stay here again. July 23, 2013
Rated 4.0 out of 5.0 by Pleasant Stay in Spite of Construction I stayed here for 10 days, and found all employees helpful and accommodating. We appreciated the breakfast service and the evening dinner and snacks. Luann was the best!. My grandchildren loved the pool. The rooms needs to be updated, but would definitely stay there again. The manager and employees made us feel very welcome and they created a family friendly environment. Since we stayed 10 days, we became familiar with their staff and found all from housekeeping, maintenance and desk clerks so friendly. In spite of the construction, would come back. July 2, 2013
Rated 5.0 out of 5.0 by Welcome calm at the end of a long day When I arrived I was apprehensive since the hotel was in the midst of renovations and my room was at the end of the hall overlooking the lobby, but my evening stay was very quiet and restful. I awoke the next day ready for my long drive. June 24, 2013
Rated 5.0 out of 5.0 by Good Service I have stayed at this hotel numerous times on my business travels and it was has always been adequate for what I was looking for. However on my last visit upon check-in early afternoon, the staff member that was working was the most pleasant that had worked there. She was training a new staff member and was very positive, polite and professional. She also immediately upgraded me due to Platinum. I haven't written a review before on my Holiday Inn travels, but she deserved "kudos" for her attitude. Unfortunately I don't remember her name! June 12, 2013
Rated 5.0 out of 5.0 by quiet stop-over We chose the Holiday Inn Express for a stop-over on our way south. The lady at the desk was friendly and welcoming. We wanted a clean, quiet place to stay for the night and that's exactly what we got. The room was actually more spacious than the Holiday Inn Hotel in Nashville. June 7, 2013
Rated 3.0 out of 5.0 by Grove City, Ohio Under renovation. Lobby was quite dirty. Did not appreciate one of the tile workers talking loud enough for my children to hear him say a curse word.................a minor one, but none the less, a curse word and unprofessional. Mattress was VERY uncomfortable and definitely needs replaced. Other than that, pretty decent place to stay. Check-in lady was very nice, but no recognition for me being a Platinum member. Definitely needs a whirlpool/hot tub in pool area. May 3, 2013
Rated 2.0 out of 5.0 by Under construction I have stayed at this location multiple times but will be the last. The lobby was under construction with tile cutting and hammering starting at 8:00 AM. I work evenings and got very little sleep during the day. It would have been professional to warn customers about the construction and noise ahead of time. April 30, 2013
Rated 3.0 out of 5.0 by Under construction The hotel seems fine, but there is renovation going on, so expect some noise from that. Otherwise typical Holiday Inn Express. Staff was fine, room was average. I was a little disappointed that I didn't get an upgrade being a platinum member, but no big deal it was just two nights. April 22, 2013
Rated 1.0 out of 5.0 by poor service and stuck in smokey room I stayed at this property and was initially placed in a handicap room because they were overbooked and could not put me in the room I requested when booked. So I was put in a smoking suite which was very smoke filled. Internet did not work all night. The front desk clerk tried several times to assist me without success. The tech support number never called back. The room was noisy as it faced the highway. As I was leaving, I spoke to the manager about my concerns and at that time, notice my priority membership was not added. The property mgmt. assured me they would get it added immediately. Never happened. Had to do it myself. The stay would've been better if I would've been able to use the internet for work. :/ Room was smelly but it was clean. April 8, 2013
Rated 5.0 out of 5.0 by Great smell of bacon Enjoyed our stay, especially after the HEI Syracruse disaster... Person at breakfast cheerful. March 22, 2013
Rated 4.0 out of 5.0 by Great location and value Seriously, this is a great location. Close to shopping malls and decent restaurants. The staff is friendly and helpful. I've stayed here many times and have not had a bad experience yet. March 20, 2013
Rated 4.0 out of 5.0 by Good Location - Friendly Staff After a long day of traveling, it was a pleasure to be greeted by very friendly front desk staff. The room was bright and cheerful, with handsome contemporary furnishings. Lots of choices for restaurants nearby. Only downside was a slightly noisy heatpump outside. (The room was so quiet that the heatpump was noticeable.) The breakfast is one of the reasons I stay at Holiday Inn Express and this hotel had the expected choices. The lobby was being renovated when I visited - I look forward to seeing it completed. Did not use the pool or fitness center, but they looked inviting. March 16, 2013
Rated 5.0 out of 5.0 by comfortable bed and great service Very nice hotel. I always stay here when in Grove City March 14, 2013
Rated 5.0 out of 5.0 by Customer Service #1! I recently stayed at this location while traveling on business and was pleasantly surprised at how nice it was. Even though this location was under construction, it was very clean. My room was nice and clean, I had a very comfortable bed and was very pleased with my stay. The staff was so friendly at check in and even the next morning when I went down to the front desk in desperation needing a safety pin. The front desk clerk was kind enough to sacrifice her own pin for me. By doing this she saved me from having to make an uncomfortable stop at a store to purchase pins and would have made me late for a meeting that morning. I love the breakfast options that are offered and will make the Holiday Inn Express locations my preferred choice when traveling. Thank you to the staff for putting the customer back in customer service!! March 13, 2013
Rated 5.0 out of 5.0 by great room nice stay would stay again and would refer to my friends the only thing was they were remolding the entrance was a mess March 12, 2013
Rated 4.0 out of 5.0 by ohio guest Easy to find and prompt service at front desk. Was not recognized as a propority club member. Morning breakfast was hectic due to large group of students staying there for singing competition. Overall the breakfast staff seemed to have everything well stocked. Checkout was smooth. March 2, 2013
Rated 5.0 out of 5.0 by All was excellent Very happy with this hotel. I would recommend to anyone who would be staying in this area or around Columbus to stay with your facility. Very happy with ALL accommadations. Thanks February 28, 2013
Rated 2.0 out of 5.0 by Service was not up to standard There was one friendly desk employee the whole week I stayed. Most of the people could'nt give of their rear to help or be friendly. The breakfest area was disorganized and the pancake machine was out of order with no idea when it would be fixed. February 28, 2013
Rated 4.0 out of 5.0 by groveCity Nice place and quiet. Great staff. Very friendly....................................................................................................................................................................................................... February 11, 2013
Rated 5.0 out of 5.0 by Grove City I have stayed at this location a few times. Every time it has been a good stay! I will stay there again. February 11, 2013
Rated 4.0 out of 5.0 by Overall Experience was great The Holiday Inn Express, Grove City, OH, met all expectations. We were only there one night, but it's always great after a long day of driving to know we can count on Holiday Inn Express for a clean, comfortable room and good breakfast. February 9, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Great staff working here I must say, they treated us like family and did not hesitate when we approached them. Rooms were nice and comfy. Had a great time in Grove City. February 9, 2013
Rated 5.0 out of 5.0 by Wonderful Place to stay!!! We stayed here on our way home from NY. The hotel staff was excellent. The room was great and we both said the bed was so comfortable. I asked how old the hotel was because we thought it was new. If we ever pass thru again we will for sure stay there. February 7, 2013
Rated 3.0 out of 5.0 by Mediocre Experience Access road to hotel is difficult to find and enter. Serious traffic noise on 270 side of hotel. Otherwise an OK experience although overpriced. Not sure I would stay at this HIExpress again although a member of Priority Club and have stayed at many HIExpress. February 7, 2013
Rated 4.0 out of 5.0 by Helpful Staff When I reserved my room, I accidently reserved a smoking room. When I arrived at the hotel and went to the room I found this out. The front desk changed my room to nonsmoking without hesitation and very quickly. The room was clean and comfortable. February 6, 2013
Rated 5.0 out of 5.0 by Guest Stay I have stayed Holiday Inn Express - Grove City Ohio several times in the past years and have found it to be very clean, staff very knowledgeable, and treated like family. I would highly recommend this hotel on your next visit to this area. Location is very convenient. February 4, 2013
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