Rated 4.0 out of 5 by 217
Rated 3.0 out of 5.0 by MutantRIC Should not be a Holiday Inn
This hotel was in a good location to meet my needs for this trip; however its not worth the money you pay for. The only positive thing in the entire building is the staff. The inside of the hotel appears to be very dirty and run down, in many places there is damage to the walls and in some cases a poor patchwork was done to fix it. In my room the curtains were dirty or stained and the walls were very dated. The bathroom was definitely not made to accommodate a taller person and the shower fixtures were coming away from the wall. The hotel restaurant is definitely not worth it, you would be better off finding a field to graze in! I ordered room service two times and each time was told the food would be up within 15 minutes; 45 to 60 minutes later it would arrive. Dining in the restaurant was not much better, I only saw the wait staff 2 or 3 times during the meal and they were very slow to deliver food or re-fill your drinks (you get better service at a McDonalds or truck stop than this place). As far as finding other places to eat, good luck; Columbus doesn't stay "open" for business long so its hard to find a quality meal.
March 30, 2014
Rated 5.0 out of 5.0 by Lovetotravel11 Comfortable with all the ammenities
Nice and comfortable hotel room, great mattress had a very good sleep. Hotel was clean and the staff very friendly and helpful. Just what you would expect from Holiday Inn.
March 26, 2014
Rated 4.0 out of 5.0 by eriek large room and comfy bed
travel for work and this site is comfortable, with spacious rooms. Breakfast is very good. Dinner is nice change from the chains.
March 24, 2014
Rated 5.0 out of 5.0 by ICWUCBob Freat service and accommodations
I was in Columbus on business matters that unfortunately extended beyond my planned stay by an additional day. The front desk people could not have been more understanding and considerate of an additional night at this hotel. The facility was convenient for where the rescheduled meeting was held and the staff provided explicit instructions on how to get to the meeting location. Every one at the hotel was very engaging and courteous. This was my second stay at this facility and I was even more impressed with the efficiency and attention to my needs that was provided.
March 17, 2014
Rated 5.0 out of 5.0 by OneDay89 Great/quiet place to stay!
We were coming in town for the Arnold and had a previous reservation but somehow the hotel had messed up so we were frantically calling around and this Holiday Inn had a room available! We were a little hesitant because of the other reviews, but honestly everything was clean, the hotel staff was very friendly, check in went smoothly and it's only $10 for parking. Overall it was a great value for us and we would definitely stay there again. The only "downside" if I had to pick one is the room/bathroom size seemed a little smaller than other downtown hotels that I have stayed in.
March 7, 2014
Rated 4.0 out of 5.0 by Kelliey15 Great hotel with horrible restaurant service
This hotel was nice with comfortable rooms. Nice workout room and swimming pool. The only issue we had was with the restaurant service. When arriving at the restaurant there were only about 4-5 tables with people. We were ignored for about 10 min until the others informed us the ended up seating themselves so we sat down. The service was horrible. It took over 15 min before we were offered drinks or menus. When we asked for straws the waitress told me they were really busy and she would get it when she could and commented several times on hioe she didn't know why we were seated bc they were too busy!! The other tables around us all had the same issues along with incorrect bills that took extremely long to fix. Refills were not offered and the staff was rude.
February 26, 2014
Rated 4.0 out of 5.0 by bph710 Nice overnight stay
Stayed here overnight while at a conference, came in late and left early next day. Did not use any of the amenities, so really can't comment on those. Did find the staff friendly and helpful, the room very clean, bed reasonably comfortable. The room décor showed some minor issues and aging, but nothing that at first blush caused any concerns. If looking for a place to sleep at a reasonable price in downtown Columbus, I can recommend this Holiday Inn.
February 24, 2014
Rated 5.0 out of 5.0 by greenpanther Over-all excellent hotel
good people with good hearts; especially good with hospital patients and family members.
February 22, 2014
Rated 3.0 out of 5.0 by michaeljk michaeljk
I spend a lot of nights in hotels for business. I choose to spend most of my nights with IHG because of the benefits of being a rewards member. When I checked in, I was not acknowledged for being a platinum member. I don't expect much, maybe a free drink or breakfast or a room upgrade but at least thanks for the commitment to the brand..
HOTEL REVIEW: Older hotel but looks to be recently renovated. IT was well kept and appeared to be secure. The only complaint was that the pool was too cold so the kid's couldn't swim. Service was fine and for a downtown hotel, parking was good.
February 17, 2014
Rated 3.0 out of 5.0 by PaulOC Bathrooms need updated
Have stayed here in the past. Very convenient for anyone looking for a reasonably priced room right in the heart of the city. Lobby is nice and the staff is very helpful. Didn't have a meal or stop at the bar but I have on previous visits and it's nice. The room was OK. My biggest issue was the bathroom. Our toilet was hardly attached to the ground. I'm really not sure how it wasn't leaking everywhere. The tub of the shower was terrible. I've never felt more unstable standing in a shower. It was like your feet were bowing in the entire time. You can tell it was old.
I'm sure I'll be back soon. Updated bathrooms would push this hotel right up to excellent for me.
February 12, 2014
Rated 4.0 out of 5.0 by brian1711 great bar service,lackluster shuttle service
i was in town for a concert at the newport and chose this property for its location to the venue. the shuttle was based upon availability, and distance. it was available but 0.1 mile passed the distance. sot they called me a cab. i probably would of tipped the driver twice what thwe cab ride was but they would not even let me speak with the driver.
February 12, 2014
Rated 4.0 out of 5.0 by Grama Jo Comfortable Experience
Room was clean and comfortable. Cleaning staff did good job despite repairs needed for a lampshade in our room.
Breakfast buffet left something to be desired -- adequate, at best.
Difficult to get to due to road construction.
February 10, 2014
Rated 4.0 out of 5.0 by Hockey trip comy stay with friendly service.
stayed for Blue Jackets game Feb, 1st 2014. Rooms are older but comfy and clean. Kids enjoyed pool. We used shuttle service for game which was quick to pick us up. Will stay again.
February 6, 2014
Rated 3.0 out of 5.0 by Buckeye2014 Free Continental Breakfast would increase ratings
Construction made it difficult to get into the parking lot of the hotel. Staff was exceptionally nice. Room was clean. Most hotels I've stayed at for the price we paid offer free continental breakfast. Too far away from the Convention Center if that's where your event is. Many other hotels much closer for the same price.
February 5, 2014
Rated 4.0 out of 5.0 by KellyN70 Very accomodating
We had a nice room but realized that there was a fraternity dance happening nearby and many of the participants were on our floor. I asked the front desk to move us at 9pm and they did it immediately. Our new room was very comfortable and on a super quiet floor. Our only disappointment was discovering the restaurant was not open on Sunday morning. Other than that, very nice hotel for the money.
February 5, 2014
Rated 3.0 out of 5.0 Leaking in dining room and room bathroom
There were multiple leaks. Seemed like the wait staff was understaffed.
February 5, 2014
Rated 5.0 out of 5.0 by Cassondra18 Great
Heather and Joe was great with customer service. I was snowed in from Atlanta but they made it so well. Thanks very much Heather and Joe.
February 3, 2014
Rated 4.0 out of 5.0 by KrystaS Great Service
My fiancee and I recently stayed at this hotel because our son was having surgery at Nationwide Children's Hospital. I thought that all the staff at the hotel were extremely nice and helpful. They were actually some of the nicest people I have ever dealt with at a hotel. The room was clean and in good condition, other than the fact it didnt seem like it stayed a consistent temperature. We were either burning up or freezing...no real big deal though. The pool and the restaurant we really enjoyed as well. The only realy complaint I have was what we paid for parking. We did not check in the hotel til after 7pm the first night and were charged $10, we were at the hospital ALL day the next day and were charged $10, and we checked out at 9AM on the 3rd day and charged $10 for that day. It just seemed a little unreasonable, I have stayed at hundreds of hotels and have never had to pay for parking before...I wouldnt have minded had it not been so expensive. Other than that it was a good experience.
February 3, 2014
Rated 4.0 out of 5.0 Great Service
Your front desk staff was extremely helpful in solving a problem that I had with my laptop. Amos from the front desk, volunteered to look at the computer and devoted quite some time in getting it to connect to the local HI internet provider. He not only succeeded in getting it to work but it has been working better than ever since my stay at your hotel.
January 20, 2014
Rated 1.0 out of 5.0 by SoldierSinner No Electric
I understand that the staff and management cannot control the electric company, however there is a reasonable expectation the hotel can take care of the guests in an emergency. I am a permanently injured soldier that was upgraded to the tenth floor. The electricity went out while my family and I were out shopping and came back to a very dark and cold hotel. The staff left my wife and child (after the ten floor hike) on the tenth floor alone while collecting our belongings. Who designed the emergency backup power and did not include a service elevator? My wife and son carried the majority of the items and the staff carried one bag. It was very difficult to relax after thinking about being stranded…I do want to be fair and say the hotel did credit points to an account. These points somehow make everything better.
January 18, 2014
Rated 3.0 out of 5.0 by purpleheart1969 Pleasant stay, however....
This property was nice and the room was very comfortable, however, (and it's not my money, my company pays my expenses), I find it almost laughable you charge $10 for parking and there isn't even a parking garage??!!
January 11, 2014
Rated 5.0 out of 5.0 by Juice10 Pleasant stay in the city
Great for a city hotel, centrally located. Staff was friendly and helpful, restaurant was good. Stayed with my family and took the COSI ticket option. Would stay here again.
January 8, 2014
Rated 5.0 out of 5.0 by Red-White-Boom-Pyro Accommodating Staff
We stayed there for work and the hotel staff was accommodating when I hadn't yet checked in, but wanted to have someone already at the hotel bring food to our jobsite from the hotel restaurant. They pre-checked me in over the phone and allowed the food order to be billed to my room. Might sound like an odd scenario, but for our situation, it was what worked best and the hotel staff was glad to help make life easy for us.
January 5, 2014
Rated 5.0 out of 5.0 by magrab26 Friendly staff
Melissa at the front desk might have been the friendliest, most amazing customer service professional I have ever encountered. Her positive attitude and smile are contagious! She got me a shuttle to my concert, gave me cab numbers for a ride home, and recommendations for dinner. Very nice hotel, too!
January 4, 2014
Rated 5.0 out of 5.0 by RustyWing Nice Location
Priced well for the unit provided. Location was nice.
January 2, 2014
Rated 5.0 out of 5.0 by Funinc333 Excellent Stay
Nice, courteous staff, good food, I enjoyed my stay.
December 29, 2013
Rated 5.0 out of 5.0 by nanneeb excellant staff
my husband was a pt at Grant Medical Center for 12 days and I stayed at the Holiday Inn on Town St. I was there by myself for most of the time and I felt very secure and safe there. The staff went out of their way with their friendliness and professional manner. I would highly recommend this facility.
December 28, 2013
Rated 5.0 out of 5.0 by husker22 Old but Good
This is an older Holiday Inn and is very "tired" but small improvements have been going on. As a repeat customer I usually get a "new room" with new beds and a new bathroom.
Customer service is always great and I am greeted by name each trip through the lobby. Any small issues have been dealt with right away.
December 17, 2013
Rated 5.0 out of 5.0 by Susie71 Great Hotel.
The staff at this hotel was wonderful. Very helpful and gracious.We stayed there because it was close to Grant Hospital and I had a heart cath the next day. They gave me a special rate which was very nice because the stress of everything was high. The room was very nice..clean and comfortable. Over all.....I would stay there again. Very..Very nice.
November 24, 2013
Rated 5.0 out of 5.0 by ArmyBrat Big Room Comfortable Bed
The room was very big and really comfortable. Was able to sleep 3 adults comfortably! Close to everything!
November 12, 2013