Rated 3.9 out of 5 by 199
Rated 4.0 out of 5.0 Great Service
Your front desk staff was extremely helpful in solving a problem that I had with my laptop. Amos from the front desk, volunteered to look at the computer and devoted quite some time in getting it to connect to the local HI internet provider. He not only succeeded in getting it to work but it has been working better than ever since my stay at your hotel.
January 20, 2014
Rated 1.0 out of 5.0 by SoldierSinner No Electric
I understand that the staff and management cannot control the electric company, however there is a reasonable expectation the hotel can take care of the guests in an emergency. I am a permanently injured soldier that was upgraded to the tenth floor. The electricity went out while my family and I were out shopping and came back to a very dark and cold hotel. The staff left my wife and child (after the ten floor hike) on the tenth floor alone while collecting our belongings. Who designed the emergency backup power and did not include a service elevator? My wife and son carried the majority of the items and the staff carried one bag. It was very difficult to relax after thinking about being stranded…I do want to be fair and say the hotel did credit points to an account. These points somehow make everything better.
January 18, 2014
Rated 3.0 out of 5.0 by purpleheart1969 Pleasant stay, however....
This property was nice and the room was very comfortable, however, (and it's not my money, my company pays my expenses), I find it almost laughable you charge $10 for parking and there isn't even a parking garage??!!
January 11, 2014
Rated 5.0 out of 5.0 by Juice10 Pleasant stay in the city
Great for a city hotel, centrally located. Staff was friendly and helpful, restaurant was good. Stayed with my family and took the COSI ticket option. Would stay here again.
January 8, 2014
Rated 5.0 out of 5.0 by Red-White-Boom-Pyro Accommodating Staff
We stayed there for work and the hotel staff was accommodating when I hadn't yet checked in, but wanted to have someone already at the hotel bring food to our jobsite from the hotel restaurant. They pre-checked me in over the phone and allowed the food order to be billed to my room. Might sound like an odd scenario, but for our situation, it was what worked best and the hotel staff was glad to help make life easy for us.
January 5, 2014
Rated 5.0 out of 5.0 by magrab26 Friendly staff
Melissa at the front desk might have been the friendliest, most amazing customer service professional I have ever encountered. Her positive attitude and smile are contagious! She got me a shuttle to my concert, gave me cab numbers for a ride home, and recommendations for dinner. Very nice hotel, too!
January 4, 2014
Rated 5.0 out of 5.0 by RustyWing Nice Location
Priced well for the unit provided. Location was nice.
January 2, 2014
Rated 5.0 out of 5.0 by Funinc333 Excellent Stay
Nice, courteous staff, good food, I enjoyed my stay.
December 29, 2013
Rated 5.0 out of 5.0 by nanneeb excellant staff
my husband was a pt at Grant Medical Center for 12 days and I stayed at the Holiday Inn on Town St. I was there by myself for most of the time and I felt very secure and safe there. The staff went out of their way with their friendliness and professional manner. I would highly recommend this facility.
December 28, 2013
Rated 5.0 out of 5.0 by husker22 Old but Good
This is an older Holiday Inn and is very "tired" but small improvements have been going on. As a repeat customer I usually get a "new room" with new beds and a new bathroom.
Customer service is always great and I am greeted by name each trip through the lobby. Any small issues have been dealt with right away.
December 17, 2013
Rated 5.0 out of 5.0 by Susie71 Great Hotel.
The staff at this hotel was wonderful. Very helpful and gracious.We stayed there because it was close to Grant Hospital and I had a heart cath the next day. They gave me a special rate which was very nice because the stress of everything was high. The room was very nice..clean and comfortable. Over all.....I would stay there again. Very..Very nice.
November 24, 2013
Rated 5.0 out of 5.0 by ArmyBrat Big Room Comfortable Bed
The room was very big and really comfortable. Was able to sleep 3 adults comfortably! Close to everything!
November 12, 2013
Rated 5.0 out of 5.0 by chopchop5 A pleasent stay in Columbus down town Holiday Inn
Located off the main street and is quiet. Easy access to anywhere downtown and German Village.
Friendly staff and very helpful.
Love the complimentary shuttle services that take you anywhere around downtown and airport.
October 27, 2013
Rated 5.0 out of 5.0 by runner2649 Would stay here again!
I was visiting Columbus for the Columbus Marathon. I had a tasty pasta dish from the hotel restaurant as my pre-race dinner. In spite of pre-race jitters (Columbus Marathon was next day), I slept like a baby. The staff was very friendly and supportive of the runners. They even sat out a microwave for any runners who had an early start. My stay here was terrific. I only rated the cleanliness as GOOD because the room had a slight cigarette odor. The hotel is in a good location - easy walk to restaurants, convention center, etc. I would recommend to anyone visiting Columbus!
October 23, 2013
Rated 4.0 out of 5.0 by jmk63 Great service
We were running in the marathon and the staff was very accommodating and extended our check out time. Everyone was extremely friendly and helpful. A refrigerator in the room would have been nice but we were fine. The hotel is well situated for the race. we had a great time.
October 23, 2013
Rated 5.0 out of 5.0 by Asweetie Great staff
Very clean and a great location. The shuttle service is a great plus.
October 20, 2013
Rated 3.0 out of 5.0 by AOhio OK Hotel
A group of friends and I were there overnight for a wedding nearby. Some of us were charged $10. free for parking and some were not which we discovered after we left. The hotel is ok--clean but worn. The mattress was SO hard! Price seems high. All staff I came in contact with were pleasant. I'd probably check other options in the area for a hotel that's more updated and better priced.
October 16, 2013
Rated 4.0 out of 5.0 by jojo34521 very nice establishment
Was greeted immediately and checked in very quickly in the mid afternoon. They were able to get us in earlier to our room so we could get ready for the wedding we were attending. All around nice location, staff, amenities and atmosphere. I would not hesitate to stay here again!
October 16, 2013
Rated 3.0 out of 5.0 by ConsumerAdvocate Has its Ups and Downs
1. The room was adjacent to the elevator. Even with the AC on, I could still hear the ups and downs of the elevator morning, noon, and night.
2. The restaurant was seldom open. I walked back from my conference one day hoping to grab a quick lunch at the hotel. The restaurant wasn't even open.
October 8, 2013
Rated 3.0 out of 5.0 by CYDIN Great front desk, poor hospatality
Nice enough hotel but LOTS of charges. $10.00 per day parking is pretty steep. And over $3.00 for a cup of coffee for guests at the lobby restaurant is outrageous. There's a Starbucks around the corner, twice the quality half the price. Linens and over all feel is one of wearing out. On the plus side the desk staff, Amos, Jon, Joe and Elizabeth were very helpful and friendly. And the location is pretty good with easy access to the highway and local attractions.
October 8, 2013
Rated 1.0 out of 5.0 by amit03 Bad experience
This was my worst experience of business travel. Check in night I found open candies under my blanket, near bed and bathroom. I informed reception next day morning and was told they will take clean and compensated with points and free breakfast coupons.
The same day I returned to hotel and found same open candy near bed as is, i called and complained again. Next day it was picked up. I looked under nightstand and noticed dust, i moved nightstand and found same open candies and pretzel etc with lot of dust.
Could not fet proper sleep at night as was not sure what else is in room.
The breakfast coupons I did not use at all as I went for breakfast once and mo one was available to attend, I took seat and approached one of the worker and he rudely said he will be with me, i was in hurry to get office and left.
October 6, 2013
Rated 3.0 out of 5.0 by Max10 Clean but poor restaurant service
Thr room was fine and comfortable. We had problems with the restaurant, specifically not having enough staff to properle seat and serve guests. We waited at least 10-15 minutes to be seated for breakfast and we finally left because it appeared that the host was also the server. There were ample available tables in the restaurant but apparently not enough servers. We would recommend the room to other friends but would advise them to not visit the restaurant.
October 4, 2013
Rated 4.0 out of 5.0 Bar
They have excellent beers on draught from Elevator Brewery right down the street, but the pale and red ales were out and generally are because they only order mini-kegs instead of half barrels.
October 2, 2013
Rated 5.0 out of 5.0 Nice hotel for the price
We stayed here for our 15th wedding anniversary to visit the Columbus night life. It was very easy to get from the hotel to the highway to make our way to Easton Mall. The room was spacious, we were able to make our heating/cooling just right for us. The bathroom and shower were very clean and nice. My husband slept very well in the bed but I didn't, though I like a springier mattress and this one doesn't give a lot. Free Wi-Fi was great. We had dinner in the hotel restaurant and though it was extremely cold (they were experiencing thermostat difficulties# the food was very good and the waiter was very personable. Our only problem was that the hotel is renevating #there are signs posted stating this) and starting about 8:00 a.m. in the morning, the construction began. It must've been directly above our room and we could hear all that was going on, including the sawing of the pipes, etc. The vacuuming of the halls/other rooms was very loud as well so there isn't a lot of sound proofing in the hotel. But, overall, we enjoyed our stay and would come back here again as I'm sure they still wouldn't be in the process of renovating then.
September 23, 2013
Rated 5.0 out of 5.0 by Ciervo Great experience in Columbus
Excellent value, I´ve read reviews saying the hotel is "tired", I can tell you this is not accurate, the rooms are spacious and excellent quality of sleep. The satff can not be friedlier, the front desk, the shuttle driver and Kevin the waiter go far and beyond to attend any difficulty you may encounter.
Near the arena District, nationwide Arena (to which the shuttle can take you free) or even Columbus Crew stadium. I would stay here again if ever in Columbus area, thank you for everything.
September 23, 2013
Rated 4.0 out of 5.0 by pk45895 Pleasant stay
I stayed overnight to attend a seminar in the motel the next day. My room was comfortable and clean. I was disappointed to find out that the restaurant is closed for lunch and we were on our own for lunch. I did eat have a nice buffet breakfast. The food was tasty, hot and the staff kept it refilled. The staff at the desk was very pleasant and helpful. I had stayed here a few years ago and was not impressed so I assume new owners or management has changed. I will stay here again if I need to be in town.
September 23, 2013
Rated 3.0 out of 5.0 by suzyq8 Didn't Even Receive Hair Conditioner
Most Holiday Inns provide you with a complimentary breakfast, but that was not offered at this location. I forgot my conditioner and when I went to use the hotel's, again, there was not any provided. For the cost, both of these needed to be provided! It was disappointing.
September 14, 2013
Rated 4.0 out of 5.0 by Adamsbr53 Very friendly service
I found the hotel to be very comfortable in spite of remodeling going on. The staff was very friendly and helpful. I would stay again if the opportunity arises.
September 6, 2013
Rated 5.0 out of 5.0 by Woody859 Very nice stay
Room was clean and comfortable. Its nice to see renovations going on. Need to work on common area housekeeping. The dirtiest elevators I have ever seen.
August 30, 2013
Rated 4.0 out of 5.0 by pshah04 Great stay
Overall, I enjoyed my stay at this Holiday Inn. The staff was very courteous and parking was very reasonably priced for the location.
The only complaint I have was the appearance of the hotel room. The hotel room I was given was very outdated, but it seems like the hotel is under renovation so I'm sure once they're done it'll be a little more modern. Additionally, it would be nice to have a complimentary continental breakfast, especially for the price I paid.
August 26, 2013