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Rated 4.1 out of 5 by 79 reviewers.
Rated 3.0 out of 5.0 by group reservation We had trouble when making a group reservation of 12 rooms. When it was time for names to be added to our own credit cards there were several in the group that had no room reserved for them. The group reservation was made by one person using their credit card to complete the transaction. Then each person was to complete their own reservation with their own credit card when checking in. Again several in our group were told they did not have a room for them. Our request was for rooms with double queens. We were told they were available but when checking in, some had to accept a king room instead. We were a softball team that needed 2 beds available one for the player and one for the parents. There was just a lot of confusion and stress for the lady who originally made the reservations for the team. Hotel managers need to work together with front desk staff to detour this problem in the future. The overall price for the stay at this hotel is way to much for the nothing special place to sleep. After all this is a Holiday Inn Express. July 23, 2014
Rated 5.0 out of 5.0 by Great stay! Staff was excellent! Room was large and clean. We had a wonderfull stay. July 21, 2014
Rated 5.0 out of 5.0 by Exceptional Management ! Hotel Manager Althea went above and beyond Her call of duty . I invited others to stay at this hotel which was recommended by my Mother. Happy to say that everyone was impressed with the Hotel and its team members. Hats off to the manager. Teressa. July 18, 2014
Rated 5.0 out of 5.0 a pleasant night on the road Overall, I recommend this motel because of its convenience to a major thoroughfare and a clean, comfortable guest room. July 17, 2014
Rated 4.0 out of 5.0 by comfortable beds and great breakfast Overall a good stay for the money. Clean, comfortable but close to needing a furniture upgrade. King room with sofa was nice. Only thing missing is maybe a microwave, which would be nice on longer stays. TV and channel choices were ok, but not great. Great breakfast with a good variety. Staff were courteous and attentive, especially the breakfast staff. Kept area clean and on top of the breakfast items. Definitely would recommend this hotel. July 17, 2014
Rated 4.0 out of 5.0 by clean exterior would return stayed multiple nights room not cleaned after first night July 15, 2014
Rated 5.0 out of 5.0 by Our Stay I can not say anything bad about this hotel and the efficiency and friendliness of the staff was wonderful. I was there because my brother had heart surgery. Being able to stay at a hotel where I could have rest and not have to ask for any service made my stressful time much easier. I love the excess to so many places and restaurants so convenient. The hospital was only 8 minutes away. I could find anything that I needed close. The room was spacious and clean. Every time I come to Ohio, I stay there and my stay continue to be a good memory. July 10, 2014
Rated 1.0 out of 5.0 by poor service lack of professionalism for something beyond my control. July 2, 2014
Rated 4.0 out of 5.0 by Overall Stay I liked the looks when I drove in, very easy to book, and check out. I loved the fruit and yogurt avail and milk, etc. I wish there was a little more offered all day, with kids it just makes it easier especially when you are in a hurry!! The pool was overall a little cold and merky but overall the kids did swim. The fitness room, very nice. Not many staff to talk to , not enough towels. The room very clean and very nice layout. Internet great and tv selection great. Parking is good also. June 25, 2014
Rated 5.0 out of 5.0 by one nite stay Very well kept common areas. Every thing was clean and neat. Room was big compared to other brands I have stayed at. Fridge and Micro would have been very handy for a longer stay. Bed was very comfortable. Overall good experience. Although we did not use it, the pool looked inviting and did not seem to generate a lot of noise from it. There were a lot of ball teams staying and the management had signs posted with rules and proper conduct expected. Every one conducted themselves very well. If you can, tell them they were very quiet and courteous. Look forward to staying again. June 23, 2014
Rated 1.0 out of 5.0 by Couldn't wait to leave A lot of kids was staying there at the time and they were extremely loud. They ran through the halls early in the morning and forced us out of the jacuzzi. The staff did nothing. The tv and ac was broken in the gym. The ac and water pipes made a lot of noise as well. I didn't sleep well at all. The housekeepers and breakfast staff was nice. June 17, 2014
Rated 4.0 out of 5.0 by Great place to stay We enjoyed our stay and the room was very nice. The only problem was the air conditioner in the gym was broken and so was the treadmill. The washer and dryer did not accept quarters, only plastic. June 2, 2014
Rated 4.0 out of 5.0 by LCK Stay Everything was as expected. I was a little disappointed in that as I was speaking to the person behind the desk, the phone rang and he, without saying excuse me or anything else, began helping the person on the phone and left me waiting. May 20, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Clean and comfortable room, friendly staff very helpful I was here for training for 4 day. I felt very welcome and apart of the Holiday Inn family. The only problem was the pool was a little to warm for my taste. May 14, 2014
Rated 1.0 out of 5.0 by Worst HIE I've Stayed At. This HIE had a great lobby, which was comfortable, but nothing else was even close to acceptable. The pool area was open, but they were storing old rolls of carpet remnants under tarps. The workout room had peeling wallpaper and rusty free weights. I didnt feel comfortable in the pool/workout area at all. The room was okay, but nowhere near as comfortable as other HIE I've stayed in. The beds were old and I could feel the springs poking me in my back as I tried to sleep. The bathroom didnt have an operational vent fan, so it stayed humid and the mirror was basically useless. There was no microwave in the room. The A/C unit sounded like a constant ocean wave all night long. The positive is the staff, who was very nice, friendly, and helpful. This HIE has made me re-evaluate the HIE brand and whether or not it is the right hotel for myself and my family. I should have taken pictures as proof, but I was too disgusted to even think about anything other than leaving. May 14, 2014
Rated 5.0 out of 5.0 by You have very nice bed and bathroom. My wife and I felt very relaxed and safe. Thank you! April 15, 2014
Rated 3.0 out of 5.0 by Room and stay I enjoyed the quietness of the hotel and the service was okay as well. However, when I book a room well in advance of a business trip and ask for a single king size bed, I am in hopes of having just that when I arrive. The fact that a business partner also asked for the same when he booked his room, I found it odd that neither one of us had what we asked for upon arrival!! Hoping that the next stay may have the room available that I ask for , or at least the courtesy to inform me that it's not available upon booking. Looking forward to my next stay, as a general rule , I enjoy staying at your facilities. Thank you. April 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Overall stay was good. Breakfast serves at 7:00 a.m. on weekends, could be sooner because there are times you need to get an early start. I got down just before 7:00 and there were several people waiting and the food was not ready till right at 7:00. Other than that everything else was fine. April 9, 2014
Rated 5.0 out of 5.0 by Nice place Staff was absolutely wonderful. Nathan and Leon were very welcoming and informative. They were able to answer any question I had about the hotel and surrounding area. Hotel was clean and my kids loved the pool. I would definitely recommend it and I would stay there again. February 26, 2014
Rated 5.0 out of 5.0 by Thanks Giving ! I was at this hotel for the thanks giving season and as I was there on business there was not a lot I could do, The staff at this hotel was really good, especial on check in, unfortunately I cannot remember the guys name, but he was really a nice fella. I was here for 2 days with not much to do but was able to relax. Nice pool on site, nice clean friendly hotel. Would stay here again. February 26, 2014
Rated 5.0 out of 5.0 by Quiet This was one of the most quiet hotels we've stayed in lately. Lovely room. Very large. Bathroom was nice. Towels fluffy and soft. Everything well maintained. Staff was attentive and courteous. Breakfast was nice, but would have liked to have some sort of fruit. Only fruit we found was a bowl of apples across from the check-in desk. They looked decorative but I took one anyway as I really wanted fruit. We would definitely stay here again. Much nicer than the other two Holiday Inn Expresses we stayed at in the Columbus area earlier this month. Oh, and the indoor pool looked great. They said it was heated. If we had been prepared for a pool - we would have enjoyed a relaxing swim. January 29, 2014
Rated 1.0 out of 5.0 by Friendly and very helpful staff This was our 4th stay at this hotel. It is located very close to family and the highway. Great location. We will stay here again in the future December 31, 2013
Rated 5.0 out of 5.0 by COMFORTABLE BED, CLEAN ROOM, GOOD BREAKFAST WILL DEFINATELY STAY HERE AGAIN, THE PRICE IS AVERAGE FOR THE ROOM SIZE. December 17, 2013
Rated 5.0 out of 5.0 by convenient and good value. Used this hotel as a stopover for a2-day drive. ustaff was very helpful. And they accommodated or dog December 1, 2013
Rated 5.0 out of 5.0 by Great Staff Stayed here for 8 weeks for work. The staff was friendly, courteous and responsive. The facilities were kept clean and even though pet friendly, never smelled like it. A really good breakfast with the best sausage gravy in Ohio. Great experience and would not hesitate to recommend this property to anyone. November 25, 2013
Rated 5.0 out of 5.0 by Great Service! As soon as I walked in I was given a friendly welcome by Leon at the front desk. Breakfast was wonderful, a little more variety would have made it the best that I ever had. If I happen to be in Columbus again, this will be my one stop! October 31, 2013
Rated 4.0 out of 5.0 by bath tub - check in I requested the tub because of back issues. Would of been nice if it worked. Arrived after check in time just to be asked to have a seat because the room was not ready. After 20 mins was told it was only to find it wasnt. I picked up things left behind myself and settled in. Area was nice. Great location. October 26, 2013
Rated 1.0 out of 5.0 by Not a Relaxing Stay We stayed here for our 8th Anniversary and were going to Hocking Hills during the day so we were just there in the evening. We had a very unrelaxing time that we had to ask the front desk multiple times to have people stop running and screaming up and down the hallways for 3 hours straight. The first day we had to ask them to ask another smoke free room to not smoke because it was going into the hall and other rooms. The breakfast was the only good thing. I would not reccommend this place as we felt very passed by when it came to our calls to the front desk it was taken very laze fair. October 23, 2013
Rated 4.0 out of 5.0 by Suite rooms were nice....regular rooms, kinda small Liked the hotel and accessibility. Service was a little lax. When something needed from the front desk, response time was terrible and had to call and call. Not having a maintenance man onsite proved to be problematic. But....nice hotel, none the less. October 9, 2013
Rated 2.0 out of 5.0 by below HIE standards just okay. room was NOT set us for business travelers, poor wi-fi, desk chairs were not made for working out of. garbage pickup woke me up in the middle of the night from out in the parking lot. October 5, 2013
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