Rated 4.1 out of 5 by 80
Rated 2.0 out of 5.0 by rp99 below HIE standards
just okay. room was NOT set us for business travelers, poor wi-fi, desk chairs were not made for working out of. garbage pickup woke me up in the middle of the night from out in the parking lot.
October 5, 2013
Rated 4.0 out of 5.0 by missinghim3 columbus
a very short stay but had a great stay always have a comfortable bed
September 24, 2013
Rated 5.0 out of 5.0 by Emeritus staff
The "breakfast lady" was wonderful. Alot of good food.
The manager and desk staff were very friendly and helpful in every way. I spent 2 stays in less than a month here and highly
September 22, 2013
Rated 3.0 out of 5.0 by d54020 air Purifier in room poor WIFI
when I got to my room there was an air purifier running which smelled bad
All night the WIFI signal kept dropping so I could not connect and complete my work
September 21, 2013
Rated 5.0 out of 5.0 by Kerry55 Comfortable bed and good breakfast
Comfortable bed and good breakfast. We didn't hear any noise from outside roads. We both enjoyed breakfast. Clean.
September 17, 2013
Rated 1.0 out of 5.0 by traveler0524 needs maintiance
As a platinum member I stay at many Holiday Inn Express hotels all across the country. I have never felt compeled to right a negitive review until this stay. among the issues that arose were very poor wireless connectivity, non-working printer in the lobby, and front desk, no bath towels in the room, leaking ceiling in room, and a poorly maintianed lobby restroom.
August 26, 2013
Rated 5.0 out of 5.0 by Thorntot Best IHG staff I've come across in several stays...
The staff was very friendly without being phony or over-bearing. Pleasant with lots of "thank yous" handed out.
It wasn't particularly hot during my stay and the air conditioning unit wasn't quite able to keep the room as cold as I like.
August 23, 2013
Rated 5.0 out of 5.0 by Sara28 Staff extremely nice & willing to take care of every need that I had
Customer care was excellent! I would recommend this hotel to everyone you will be well taken care of on your stay.
August 19, 2013
Rated 5.0 out of 5.0 by waxman45 Columbus Trip
Very nice hotel . Pet friendly but 25.00 a night was extreme
August 18, 2013
Rated 5.0 out of 5.0 by YarnLover Excellent customer service
Customer service was wonderful. We travel this way several times a year and will stop here whenever we can. It's in an excellent location for us, good breakfast, clean and comfortable.
August 17, 2013
Rated 4.0 out of 5.0 by IDontHaveANickname August 2013 visit
I was a little nervous about this location, knowing that the area north of the hotel had a less-than-ideal reputation. However, we felt perfectly safe here. The location is just off the interstate with several restaurants and a grocery store nearby. Easy to get to.
The most noticeable thing here is the staff. They are clearly well-trained in customer service. Since I spent a good deal of my career as a customer service trainer, I have pretty high expectations, and the staff exceeded them. Very friendly, very helpful. We never walked through the lobby without being greeted.
Our room was small, but nice. For a family of 4, it was a little tight, but not unpleasant. Liked having the microwave in the room, and the TV/Cable service is good. Kids liked the indoor pool.
Breakfast was very good. Lots of options, including an automated pancake maker, which I had never seen in a hotel (just hit the OK button, and put your plate to the right of the machine. Perfect pancakes drop on your plate!)
We would stay there again.
August 15, 2013
Rated 5.0 out of 5.0 by Hartman62075 Great service
Nathan at front desk when we arrived for our first night was very friendly and courteous. He was also on duty when we checked out from our return stay. Both he and Mohammed were inviting and kind. Breakfast choices were good. My sister and I slept quite well both nights we were at this hotel. Bathroom was large and very clean.
August 11, 2013
Rated 5.0 out of 5.0 by Sara88 My overall experience was great
The only thing I wish was different would be the time that breakfast starts I wish it was 6:00 AM instead of 6:30 AM I need to start work by 7:00 AM and it makes it difficult to not be able to have breakfast until 6:30 AM
August 11, 2013
Rated 5.0 out of 5.0 by Kas27 Comfortable Room and Great Guest Service.
Room was very clean, the beds (King size and couch pullout) were comfortable. Employees were very kind and helpful. Great breakfast selection!
August 7, 2013
Rated 5.0 out of 5.0 by NANA2013 Best motel in the area especially for the Columbus Fair
My family and i stayed here end of July for the Fair great room no problems would not want to stay any closer to the fair grounda found out by the locals other moterls close to the fair are not good 11 miles from Fair easy access. Staff was accommodating food was good would recommend this Motel
will definitely stay her again.
August 2, 2013
Rated 4.0 out of 5.0 by OHFamily Stay Clear of the Pool
Overall we had a good experience at this hotel. The staff was professional and courteous. The room was clean, comfortable and well decorated.
We were on the second floor above the pool/patio and the noise from those two areas made it impossible to get to sleep until the pool was closed for the evening. We called about the noise but the guests in the pool didn't seem to be concerned with the issue and continued to scream and shout until about ten minutes after the pool should have been closed. Very frustrating.
Potential guests should consider requesting a room on the other end of the hotel if getting to sleep before 11:00 is important.
August 2, 2013
Rated 5.0 out of 5.0 by Bunkie13 great service
My stay was great and I had a very warm feeling soon as I stepped into the lobby .
August 2, 2013
Rated 5.0 out of 5.0 by Babyonvacation great service
I have stayed at this hotel for the last 5 years while in the Columbus area for business. The staff are always helpful and friendly and greet me by name and with a smile. I feel extremely comfortable with the staff and the service and choose to stay in this hotel because of the freindly way that I am treated over other area hotels.
July 31, 2013
Rated 4.0 out of 5.0 by TDog19 Very helpful and friendly staff
We stayed here while touring campuses. We saw the State Fair was goin on and the staff provided very clear directions to getto the Fairgrounds. Upon coming back, they asked if we enjoyed the fair and asked if we needed directions to the campus inthe morning.
July 30, 2013
Rated 4.0 out of 5.0 by PB182 Good hotel
Had a non smoking room that someone had smoked in. Had the front desk change us out to another room. Hotel staff was nice and we enjoyed our stay.
July 10, 2013
Rated 5.0 out of 5.0 by Queen1 relaxing even with several ball teams in hotel
Staff was extremely nice, did all they could to ensure everyone had a great time. Lots of ball teams in hotel- each one of the boys I encountered were polite and respective of others staying there also. Rained so some of the teams played at midnight. Never heard them arrive in their rooms. I believe it was due to coaches and parents raising some nice boys. And no my family wasn't part of them. Staff kept the common areas clean at all times.
June 21, 2013
Rated 5.0 out of 5.0 by WMCT Great customer service
Holiday Inn/Express is my hotel of choice when I travel in my job and the experience is always a good one - both courteous and professional. The customer service at this particular HI was even above and beyond the normally great service that I receive.
From the check-in process to conversations with housekeeping staff, everything was simply top-notch.
June 5, 2013
Rated 4.0 out of 5.0 by gabby77 Good stay and great staff
We stopped at the Holiday Inn while driving to the East Coast. The hotel person that greeted us and checked us in was very friendly and professional. The lobby and rooms were updated and well appointed. We didn't use all the facilities such as the pool and gym so I can't speak to those details. Overall a very good choice and would recommend to any traveler.
May 20, 2013
Rated 5.0 out of 5.0 by Tom7070 Great place to stay
Very nice place to stay in this area. Quiet hotel, great TV selection. Always a pleasure at breakfast. Has everything I need on a business trip. The staff is great. This is my "go to" hotel.
May 10, 2013
Rated 5.0 out of 5.0 by Skillsjudge Excellent Service
Every year I stay at this hotel when I come to the area for the SkillsUSA Ohio Collision and Automotive Refinishing contest which is held at Eastland Vocational School. I have never been disappointed. The rooms are clean, the staff is attentive and the location is perfect. This year I used points and was upgraded to a jaccuzi suite (based on availablitiy). I had a very relaxing and enjoyable evening prior to taking on my responsibilities for the competition.
April 28, 2013
Rated 4.0 out of 5.0 by Mekaboo It was all good!!
I called at the last minute to get a room for some R&R. Not only did they have rooms available but they had the one I needed with the jaccuzzi tub. Being a 6'2 female with aching bones, I need to be able to stretch out in a tub and soak without problems due to my height. I was able to get a room and relax for the time I was there. I wish had more time to enjoy it because I got there late after I checked in earlier in the day. I plan to come back very soon! Thanks
April 27, 2013
Rated 1.0 out of 5.0 by ohiobob an overall bad experience
* requested non-smoking room; room had the smell of smoke
* charged twice for pet fee; staff did correct, but have to wonder how a person could be charged twice in the 1st place
* could not set correct time on alarm clock it was 8 hrs off
* instructions on phone for making room to room calls was incorrect; could not call traveling partners
* awoke in morning to discover leaky faucet had leaked all over our overnight bag; everything was wet
* wrong size caraffe was in coffee pot resulting in coffee spilling all over counter and personal items
* front desk personnel were advised and deducted $10 plus the pet fee and said "That is all they are authorized to do". Seemed like they would have liked to do more but were not authorized. Seems to me that the entire room charge should have been refunded based on the multitude of problems. Not sure I want to recommend anyone staying here in the future
March 28, 2013
Rated 2.0 out of 5.0 by JWebs No Coffee before 6 AM
Stayed 2 nights at hotel.
At 5am and 530am when I left in the mornings, there was no coffee made and only cold coffee available. I know this is before the scheduled breakfast time, but 5am is not too early to ask for at minimum warm coffee.
March 25, 2013
Rated 5.0 out of 5.0 by Ken1989 Great stay,clean, comfortable and friendly.
Staff was very accomadating and friendly. Hotel was clean and comfortable. Highly recomend a stay here.
March 22, 2013
Rated 5.0 out of 5.0 by LPSP Best HI Express I ever stayed at
Finally a quiet hotel where everything worked and the staff (especially Leon) was extra friendly and helpful. I even got a call checking to see if the room was OK. I never got a call from the front desk at a HI before, and I think this is a nice touch. I also received recognition as a priority club member, something not all HI locations do.
March 19, 2013