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Rated 4.0 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Relaxing Stay The area speaks for itself, but this Holiday Inn fit right in. The staff was friendly and attentive. The room was clean, well stocked and the beds were comfy. August 26, 2014
Rated 5.0 out of 5.0 by Friendly staff Great customer service at this hotel . The rooms were very clean and had modern furniture with a flat screen TV. August 26, 2014
Rated 5.0 out of 5.0 by Clean hotel Clean hotel. But the breakfast omelet, with the processed cheese folded in it, is awful. Are you just reheating the frozen omelet and serving? Please get rid of it. Why not just serve scrambled egg, or fresh boiled egg? Not everybody likes processed cheese. August 25, 2014
Rated 5.0 out of 5.0 by Heating/cooling systems We got into our room reset the air unit to cooling. we used it the first nite, it was OK. We left the fan on during the next day August 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. they have Comfortable bed and great service. Good breakfast and good pillows. Good Spa and location close to beach and ATV rental. check in check out easy. August 20, 2014
Rated 5.0 out of 5.0 by Great Service! Staff accommodated an early check in and were very courteous and helpful. Would stay here again! August 20, 2014
Rated 5.0 out of 5.0 by Business Stay Excellent service by desk staff throughout. Helpful, friendly and efficient. August 19, 2014
Rated 5.0 out of 5.0 by Wonderful Stay I highly recommend this hotel weather you are staying for business or leisure.Easy access to beach, restaurants and other sight seeing venues. The staff is very professional. and caring. August 18, 2014
Rated 5.0 out of 5.0 by My Stay at Pismo Beach Great place to stay, had decent parking, nice, rooms, and dedicated staff. The area is nice and quiet, the hotel is easy to find. August 17, 2014
Rated 5.0 out of 5.0 by a good night's sleep The room key did not work but a gentleman who was working on the room next door took our cards to the front desk and had them fixed and brought them back...he didn't have to--he just went above and beyond... We were there for a memorial for a friend--so the occasion wasn't thrilling, but as always, Holiday provides a great place to rest--clean rooms and can always be depended upon for good service. August 14, 2014
Rated 4.0 out of 5.0 by Clean and comfortable Exactly what you expect from a Holiday Inn Express; nice room, good staff, easy check-in/out. Only downside, no fitness center. August 11, 2014
Rated 3.0 out of 5.0 by Old Property with many upkeep needs This is an older property that has a lot of wear and tear. Our room had a missing blind and the walls of the building we were in were worn and dirty. In the morning, the breakfast room didn't have enough room for all the guests and we had to eat in our room which required us to carry our plates back to our room. I would not recommend this property and will use a different property in the future. August 10, 2014
Rated 4.0 out of 5.0 by Comfy bed helpful staff Needed to change room and staff was very helpful and did so quickly. Loved the beds very comfy. A bit noisy because of location to freeway, had construction on other side of freeway but wasn't bad. Breakfast was very good with great variety. August 9, 2014
Rated 4.0 out of 5.0 by Fireplace was a nice touch Excellent property. Breakfast was above average for this type of hotel. AC was little finicky. But doable. Excellent high def TV. Too many property's will put in a 720P and call it high def. August 9, 2014
Rated 4.0 out of 5.0 by above average service The staff were all attentive and friendly the room was clean. The bed was comfortable The breakfast was very good Well stocked and hot Very satisfied with this hotel August 8, 2014
Rated 2.0 out of 5.0 by Needs refurbishment Needs refurbishment, no safe in room. Not for a long stay. August 6, 2014
Rated 5.0 out of 5.0 by dogs We were almost totally satisfied with our stay at this hotel except for their dog policy. Change your policy on dogs in the rooms. Designate certain rooms for dogs and inform clients that they are dog allowed rooms. I do not want to stay in a room where a dog has been allowed to stay. In addition, anyone who brings a dog into the hotel room with certification that it is a service dog must be in attendance in the room with the dog at all times. Clients who violate the rule as the occupants of the adjoining room to our first assigned room should be asked to leave the hotel. An unattended barking dog in the room next to ours, as we experienced is totally unacceptable. The staff did change our room immediately. As we travel quite extensively we will now inquire before we make reservations about all hotels dog policy and we will select a hotel which does not allow dogs and/or has designated rooms for those guests who need to have dogs . We hope you change your policy to our recommended policy or we will find other hotels that meet our criteria. August 4, 2014
Rated 5.0 out of 5.0 by I told you I would be back!! After our mishap earlier this year, I must say we had a great experience this time. We had room 303 for three nights. Room was clean, property looked much better with all the old furnishings removed from the parking lot. Front desk staff was very pleasant and helpful. We will see you again soon!! July 30, 2014
Rated 3.0 out of 5.0 by Way overpriced The hotel is clean and the breakfast bar offers a variety of food. The staff is very helpful. Unfortunately the price-value ratio is such that I will not return. Paying about $240.00 for one night for a room other hotels of the same quality charge about half keeps me from coming back. I also cannot recommend this hotel because of this poor value relative to the price. July 29, 2014
Rated 5.0 out of 5.0 by West Coast Trip to California and Oregon My wife and I took a trip to the West Coast, starting in San Diego, we drove 1,941 Miles to get to Oregon over a period of 9 days. Of course this was a lot to cover, but with pre-planning by my wife, we had a great time. We stayed at 9 different Holiday Inn/Holiday Inn Express Locations. This was a preplanned event from six months earlier. The stay in the Grover Beach was absolutely great. The service was very friendly. "IT IS THE LITTLE THINGS THAT COUNT" Thank you all for the great memories! July 29, 2014
Rated 4.0 out of 5.0 by Still a Great place to stay. This hotel is a favorite of mine and has been for 20 years. Staff has in the past always been great and I felt welcomed each stay. It appears the long time staff has been replaced by youngsters that have very little people skills and about the same knowledge of customer service. I trust Sam will deal with this going forward. I will continue to make this my home when in Grover Beach on business. July 28, 2014
Rated 4.0 out of 5.0 by Great Experience It is a nice location and the price was reasonable. The staff was very friendly and professional. I highly recommend this property. July 26, 2014
Rated 5.0 out of 5.0 by good clean room and a excellent breakfast I had a nice stay here. Great location, close to shopping and restaurants. Staff was very friendly. They offer a full delicious breakfast. July 26, 2014
Rated 1.0 out of 5.0 by Room 110 My wife and I were traveling with our six month old son to Lompoc, CA to visit his grandparents. We stopped at this location just past midnight to get some rest and finish the drive the following morning. It ended up being an unpleasant and uncomfortable experience. The lobby seemed clean, the hotel seemed nice enough. When I asked the front desk clerk how he was doing, he said "I've been better": We were given room 110, which is on the first floor at the end of the hall. We were immediately hit with a humid bleach and body odor smell when we opened the door. We initially wanted to change rooms, but with a sleeping infant and it being past midnight, we decided to just open the sliding glass door and do our best to air out the room. Unfortunately, we ended up looking at the back patio which was crumbling and wet and looked out into a dirt hill that had assorted pieces of garbage strewn about. Sort of like an entrance to a cave. We aired out the room for about twenty minutes while we checked out the place. A couple of loud lightbulbs. Bathroom was really old. Smallest toilet I've ever seen. My wife pulled back the covers just to make sure it was safe for the baby. The only good thing about the room was the bed. Once we had him sorted and we had changed, I went to close the sliding door and it was difficult to lock. Anyway, when we woke up the next morning at 7, the room looked even worse in the daylight so we immediately packed up and left. The rest of the hotel looked like it may be nice, but certainly not our room. I will not be staying at this location ever again. I'm not even sure why it should be associated with Pismo in any way, it's closer to Grover/Arroyo Grande. I've stayed about 20 room nights this year at HIE in different locations, and this was the worst experience by far. So disappointing. July 22, 2014
Rated 5.0 out of 5.0 by Comfort I have come to expect We planned a last minute trip to the Pismo Beach area and chose this hotel, even though it was not in view of the beach. We were pleasantly surprise by both the appearance and even a sunset view from out balcony (room faced north). The staff were friendly and ready to answer any of our questions. When we left, my wife left her phone in the room and they called us before we even new it was missing and ready with information for shipping. Even though the eggs weren't very appetizing, there was plenty of other food options to choose from. Holiday In Express aspires to provide a positive experience that we have come to expect. We will definitely stay there again. July 21, 2014
Rated 5.0 out of 5.0 by This is too long Enjoyed our stay, nice amenities, quiet, but the length of this is getting ridiculous July 19, 2014
Rated 3.0 out of 5.0 by Everything good but...... Check in was quick and easy. The bed was comfortable, the tv was great. The lighting outside the bathroom was out as well as the vanity next to the bed. The evening staff were able to fix one light and left the other for the morning crew. The morning staff did not fix anything and the front desk staff tried to convince my wife it was suppose to be that way....I'm glad it was a short stay. Price per room was high. July 16, 2014
Rated 4.0 out of 5.0 by Recent stay Dependable quality of the Express brand--very friendly and accommodating staff. The Zinfindel wing is a little noisy from nearby traffic on the east and the west sides if you are trying to get any work done during the day. Can't leave the sliding door open for fresh air. I will ask for the other wing next stay. July 15, 2014
Rated 4.0 out of 5.0 by We will be back to this hotel! Great location, clean, friendly staff and awesome breakfast that we didn't expect! The front desk staff was awesome, she accommodated us for an early check in and was very helpful. This hotel was clean, and quiet. This was our first time in the Pismo area and we will definitely stay here again when we return. July 14, 2014
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