Rated 3.9 out of 5 by 111
Rated 1.0 out of 5.0 by BusinessClint Bad A/C, Bad Room, Unhappy staff, SMELLY room. Dark and way over air freshenered
Lacksluster staff (doing you a favor to do their jobs?), the AC was terrrrible, i.e. the remote with multiple switches. I got it to work for 5 minutes, then all night I just sweat in misery. The room and hallway had flies, and I have never had a smellier room. Could you douse the room in Air freshener any more? No...you cannot...it is impossible.
Also, I never realized before staying here how much I appreciate cleaning staff NOT leaving their carts in the middle of the hall. Side shuffling past a cleaning cart with bags and clothes in the other hand is not easy. Thanks to every other hotel that gets it right.
I'll say some of the morning staff seemed more pleasant than the evening staff. Was wondering is there was any hospitality in this hospitality industry anymore.
Also, I dont know if its customary or not to give something to IH Reward memebers or its just the hotels that appreciate their regular customers, but the last 2-3 HIExpresses Ive stayed at do nothing, and others do something. A reception, a water bottle, a welcome bag. Nothing again. The economy must be lagging still.
May 18, 2014
Rated 5.0 out of 5.0 by hab270 This will bring us back to HI
Stayed 2 nights previously with a competitor in the same class - Holiday Inn was a world of difference - better room, cleanliness, freshness, staff, etc.
We realize you cannot do anything about location, but it was tricky to find and even more trick to enter safely - especially coming from the West to East - The driveway is hidden until the last and traffic from behind is moving fast. maybe a sign would help
May 17, 2014
Rated 5.0 out of 5.0 by knpb Attention to detail
Thank you for a great stay. We really appreciated all the little things that showed management cares about guest experience. The room was very spacious, the bed was very comfortable and the staff were very hospitable. We recommend your hotel and hope to be able to stay there again.
May 16, 2014
Rated 5.0 out of 5.0 by Pinky1724 Great Place
We enjoy staying at this hotel. On this visit there was no hot water at night. I reported it, a man came to check and then said he would get it fixed. The next morning the water was nice and hot. On check out, I asked what had happened and was told it was a boiler problem. A plumber came and worked during the night to fix it. Now that is good service!!!
April 28, 2014
Rated 5.0 out of 5.0 by sand rah Comfortable clean rooms
holiday inn has never disappointed me. I appreciate coming in to a clean room.
April 25, 2014
Rated 5.0 out of 5.0 by eltigre confortable ane excellent location
will return when in the area.
Thanks for the water and cookies at check in.
Suggest keep the coffee hot in the lobby.
April 19, 2014
Rated 5.0 out of 5.0 by Diana C Terrific Experience
Great room, great staff - terrific location. Responsive and very friendly staff. High recommendation to anyone looking for accommodations in this area!
April 17, 2014
Rated 3.0 out of 5.0 by Terrence 1 Staff friendly and helpfull
Hotel not up to the standard seen at other H I. Sheets worn not white. Comforter worn.
April 15, 2014
Rated 4.0 out of 5.0 by AdventureGal Early morning motorcyclists make too much noise
We enjoyed this hotel and it was affordable and in a great location. The staff were super helpful, kind and gave us free bottled water so we were equipped for our long hike nearby. The only issue I had was our window overlooked the main driveway into the hotel and there were quite a few noisy motorcyclists revving their engines early on Sunday morning. We don't get to sleep in much in our regular weeks, so we were disappointed that they just sat there revving and roaring.
Other than that, it was great.
April 12, 2014
Rated 4.0 out of 5.0 by utstours Good hotel
It is an old hotel but very well mentained with very freindly and helpful personel
April 10, 2014
Rated 4.0 out of 5.0 by Rthomas0324 Pismo Weekend
We had a great time. Although our friends stayed in Pismo, it was nice visit.
April 9, 2014
Rated 3.0 out of 5.0 by Siambretta Close to the beach
Second time at this Hotel.
My first experience was okay,rooms are dated, building in need of attention (renovation)
Well,careful what you wish for! This second time around the Hotel was going through renovation,Great!
Except ; they placed me in the building that was being worked on (Dusty, NOISY from early morning on) the noise and equipment made it impossible to get good sleep.
overall,This Hotel is a good value, Hotel Staff is pleasant and attentive.
March 24, 2014
Rated 5.0 out of 5.0 by TomX Excellent Desk Staff
I am thinking about relocating to the area, and the staff was very helpful with advice about the region. Breakfast as good as any HIE I have stayed in. Bed was very comfortable. Only negative is no fitness center.
March 18, 2014
Rated 3.0 out of 5.0 by JimDan Weekend stay
Everythinf was fine except for the carpets. Walking in bare feet on the carpets meant that your soles would turn black
February 13, 2014
Rated 4.0 out of 5.0 by NewportTM Great Hotel, Bad Room
We have stayed here many times. But I must say this stay was not good. We were in room 336, which is right above the back door of A.J. Spurs and also next to Oak Park Ave. The noise level was very high. I will return to this hotel in the future but will not accept a room in the south building. The north building is where you want to be. Also being a Priority Club member I expected a little more than a "we have your number on file" greeting. A bottle of water would have been nice.
February 9, 2014
Rated 4.0 out of 5.0 by APerson-co Reasonably priced and comfortable
Clean and friendly staff. Would recommend to anyone want to just crash for a night or 2. Not a beach front property, but pretty close to it.
January 23, 2014
Rated 2.0 out of 5.0 by JAS2014 Decent hotel for the money
Rommel was large, clean, quiet, and nice view. Staff were friendly. Breakfast was good. TV and air conditioning/heating unit were old and poor quality. No exercise room.
January 7, 2014
Rated 4.0 out of 5.0 by xmfatuiuc close to the beach
We enjoyed the stay . It is close to the beach and close to many nice restaurants.
January 5, 2014
Rated 3.0 out of 5.0 by JimK66 Dated room
My first room had a non functioning heater. The second room had functioning appliances but were very dated. The hot water ran out one night and was still out in the morning. Had to take a sink bath by heating water in the coffe maker to warm it up.
January 3, 2014
Rated 2.0 out of 5.0 by parsley99 Not up to IHG standards
we had two rooms for our family. Both rooms had cleanliness issues. We were not acknowledged as reward members at all. All the food at the breakfast bar on the second day was Luke warm. Very disappointed.
December 31, 2013
Rated 4.0 out of 5.0 by Iris227 Convenient location, quite close to Catalina Express
Holiday Inn at Long Beach is conveniently located in the downtown area. I had to take the ferry to Catalina express and it is only 6 mins drive from Catalina Landing (parking facility). If you are on a leisure travel, Huntington state beach is only about 30 mins drive from this place.
It was good to know that there is a shuttle service offered by the hotel within a 3 mile radius though I did not have an opportunity to use it.
There is one downside about this location I have to complain about. Unlike other locations, the hotel charges a parking fee of $10 on the property. My stay would have been worth it if the parking was offered for free least on the premises. Also for customers who pre-pay for breakfast, can you give the breakfast coupons at the time of check-in so they don't have to ask for it
December 30, 2013
Rated 4.0 out of 5.0 by b159682 good stay overall
The WiFi could be a lot better as it rarely worked. The breakfast was a little less than mediocre; otherwise it was a good stay...good location as well - the 101 freeway on-ramps are right by the hotel.
December 18, 2013
Rated 5.0 out of 5.0 by Anthony209 Friendly staff, as always
I've stayed at the hotel on several different trips and love the staff here, they're always so friendly. I'm sad to hear that they're doing away with their pet rooms because my dog and I love the location but I understand. We still look forward to coming back soon.
December 6, 2013
Rated 5.0 out of 5.0 by OrsbornFamily Great Hotel
We love this hotel. It is older, but that is the only negative. We had a wonderful room. Everything was clean and quiet. The food was good and plentiful. The staff were excellent. We will be back.
December 1, 2013
Rated 4.0 out of 5.0 by trace10808 Well kept facility
Very pleased with condition of older facility; well kept and best HIX rate in the region. Remarkably, the most noteworthy con was beautiful flat screen TV with one the the fuzziest receptions I have ever observed. Good access to frwy. shops and food. Close to Pismo. Relatively quiet location.
November 29, 2013
Rated 2.0 out of 5.0 by HearTraveler In Need of Updating
I stay at a lot of Holiday Inn Express hotels - a few a week generally. They are generally clean, smell nice and have decent breakfast options. This one clearly hasn't been updated aside from the sign out front. The lobby is a separate building from where the rooms are, and the other buildings are not secure, so any one can walk in. The best part about the room was that the bed was comfortable and the towels were very soft. The breakfast was not up to par - stale English muffins and the eggs tasted funny. There also was no gym! The staff was nice, but overall, the place was shabby and not worth another stay.
November 8, 2013
Rated 2.0 out of 5.0 by Supergrape Room cleaning
The first night, we had no towels or bed comforter, called front desk, received everything laying on our bed except the wash cloths. Called front desk, they said they will deliver, no wash cloths, called front desk, wash cloths were delivered at 8:00 pm.
The second night, returned to our room at 4:00 pm, room was not cleaned, asked them to clean the room, they cleaned it at 5:30 pm.
Third night, things finally got done right, except the wash basin water handle broke off in my wife's hand, I turned off the water and called the front desk.
Holiday Inn is better then this, we stay there a lot, not a very happy camper now. We will think real hard before we stay at this motel again.
You guarantee satisfaction with each stay, we can say we were not satisfied this time. We are retired now and like to travel, we will look further next trip.
October 21, 2013
Rated 4.0 out of 5.0 by Pinky1724 Front Desk Check In
When I arrived at the hotel, there was no one at the front desk. There was a sign "Back in a Moment". I waited 10 minutes before someone showed up. The desk clerk did not greet me by name or acknowledge that I am a rewards club member and seemed distracted.
October 17, 2013
Rated 3.0 out of 5.0 by yarboj Pricey for what you get
The staff and location were excellent. The rooms were large and decently comfortable. However, the rooms were outdated and definitely showed their age. This hotel is way too pricey for what you get. Not a good value.
October 16, 2013
Rated 5.0 out of 5.0 by Sandy80 Really nice Hotel with very good Swimmingpool and jacuzzi
The room was very clean and comfortable. The Pool and jacuzzi were also very clean and in a nice surrounding. We really enjoyed the swimming and relaxing.
October 15, 2013