Rated 4.0 out of 5 by 135
Rated 4.0 out of 5.0 by Alpad Great Experience
It is a nice location and the price was reasonable. The staff was very friendly and professional. I highly recommend this property.
July 26, 2014
Rated 5.0 out of 5.0 by sandystay good clean room and a excellent breakfast
I had a nice stay here. Great location, close to shopping and restaurants. Staff was very friendly. They offer a full delicious breakfast.
July 26, 2014
Rated 1.0 out of 5.0 by mtron Room 110
My wife and I were traveling with our six month old son to Lompoc, CA to visit his grandparents. We stopped at this location just past midnight to get some rest and finish the drive the following morning. It ended up being an unpleasant and uncomfortable experience.
The lobby seemed clean, the hotel seemed nice enough. When I asked the front desk clerk how he was doing, he said "I've been better": We were given room 110, which is on the first floor at the end of the hall. We were immediately hit with a humid bleach and body odor smell when we opened the door. We initially wanted to change rooms, but with a sleeping infant and it being past midnight, we decided to just open the sliding glass door and do our best to air out the room. Unfortunately, we ended up looking at the back patio which was crumbling and wet and looked out into a dirt hill that had assorted pieces of garbage strewn about. Sort of like an entrance to a cave. We aired out the room for about twenty minutes while we checked out the place. A couple of loud lightbulbs. Bathroom was really old. Smallest toilet I've ever seen. My wife pulled back the covers just to make sure it was safe for the baby. The only good thing about the room was the bed. Once we had him sorted and we had changed, I went to close the sliding door and it was difficult to lock.
Anyway, when we woke up the next morning at 7, the room looked even worse in the daylight so we immediately packed up and left. The rest of the hotel looked like it may be nice, but certainly not our room. I will not be staying at this location ever again. I'm not even sure why it should be associated with Pismo in any way, it's closer to Grover/Arroyo Grande.
I've stayed about 20 room nights this year at HIE in different locations, and this was the worst experience by far. So disappointing.
July 22, 2014
Rated 5.0 out of 5.0 by Mark277 Comfort I have come to expect
We planned a last minute trip to the Pismo Beach area and chose this hotel, even though it was not in view of the beach. We were pleasantly surprise by both the appearance and even a sunset view from out balcony (room faced north). The staff were friendly and ready to answer any of our questions. When we left, my wife left her phone in the room and they called us before we even new it was missing and ready with information for shipping. Even though the eggs weren't very appetizing, there was plenty of other food options to choose from. Holiday In Express aspires to provide a positive experience that we have come to expect. We will definitely stay there again.
July 21, 2014
Rated 5.0 out of 5.0 by turber9 This is too long
Enjoyed our stay, nice amenities, quiet, but the length of this is getting ridiculous
July 19, 2014
Rated 3.0 out of 5.0 by SF Hotel guest Everything good but......
Check in was quick and easy. The bed was comfortable, the tv was great. The lighting outside the bathroom was out as well as the vanity next to the bed. The evening staff were able to fix one light and left the other for the morning crew. The morning staff did not fix anything and the front desk staff tried to convince my wife it was suppose to be that way....I'm glad it was a short stay. Price per room was high.
July 16, 2014
Rated 4.0 out of 5.0 by derod Recent stay
Dependable quality of the Express brand--very friendly and accommodating staff.
The Zinfindel wing is a little noisy from nearby traffic on the east and the west sides if you are trying to get any work done during the day. Can't leave the sliding door open for fresh air.
I will ask for the other wing next stay.
July 15, 2014
Rated 4.0 out of 5.0 by Staceyh77 We will be back to this hotel!
Great location, clean, friendly staff and awesome breakfast that we didn't expect! The front desk staff was awesome, she accommodated us for an early check in and was very helpful.
This hotel was clean, and quiet. This was our first time in the Pismo area and we will definitely stay here again when we return.
July 14, 2014
Rated 5.0 out of 5.0 by Bako_family Perfect Stay!!!
Our stay was great! The staff was very helpful. I requested a crib and they had the crib ready for us in our room. The breakfast had a good variety and we definitely are going to stay again.
July 11, 2014
Rated 4.0 out of 5.0 Staff
the staff was very nice. really big help breakfast had a good variety
July 11, 2014
Rated 3.0 out of 5.0 by jimmy joe idaho bad breakfast
bad idea to have a outdoor pool and hot tub in the fog. also the floor that we were on didn't have a secure door to the out side. the breakfast room way to small a lot of guest had to wait for a table. the motel is old and needs to be up dated. the staff was friendly
July 10, 2014
Rated 5.0 out of 5.0 by Paul 123456789 Customer service
Michelle at the front desk was probably the friendliest people working for ihg and she was a pleasure to deal with.
July 4, 2014
Rated 4.0 out of 5.0 by BAAB good value for the area
We stayed here on a sold out weekend ( Pismo car show), but still found our room to be quiet and comfortable. The hotel itself is older and the furnishings a little dated, but the staff is always friendly and accommodating--they are this property's best asset. The convenience of being able to eat at AJ Spurs without driving is also a plus. The breakfast buffet was well stocked with good selection, but seating at prime time is crowded. The pool is short on lounge chairs and big on families, so if you are counting on relaxing by the pool, probably should check somewhere else.
June 25, 2014
Rated 5.0 out of 5.0 by Babs62 Excellent Service
Best hotel experience I've had in a few years. Friendly and helpful staff set the mood for the guests. Really felt like a vacation spot. I'll be back soon.
June 25, 2014
Rated 3.0 out of 5.0 by cookie1958 Administrative Assistant
The location was good. The pillows were hard and the beds are too small. An upgrade is needed.
June 23, 2014
Rated 4.0 out of 5.0 by Andy65 A great hotel in Pismo Beach
I stayed here two nights for business trip, June 2014. It's not along the cliffs like several others but it's less than a minute off 101. It's about a 5 minute drive to the pier and downtown and minutes from a couple of big box stores if you forgot something for your stay. There is an In-n-Out Burger nearby as well. I would definitely stay again.
June 22, 2014
Rated 5.0 out of 5.0 by Tami87 very nice
Staff was great. Rooms clean, beds were so comfortable. Will definitely stay here again. So far, Holiday Inn Express"s have not disappointed us.
June 22, 2014
Rated 4.0 out of 5.0 by Ant123 Very decent lodging
Good overall experience.
The property was a bit older than I was expecting and could use some updating. But the service was great, the rooms clean and the beds comfortable. Price was not inexpensive, but comparable with other hotels in the area.
June 17, 2014
Rated 5.0 out of 5.0 by Hubby 1 Best Holiday Inn Express
I have stayed at this property many times over the years. The reason is that the property manager/owner continues to improve the quality of service and the property. It is always fresh, clean and has an attentive staff. Although it is situated near a freeway, it is quiet and sleep quality is terriffic. This property should be the example of all Holiday Inn Express locations in the country.
June 17, 2014
Rated 2.0 out of 5.0 by deckid Ok place to stay if you are traveling along the PC Highway
It’s an ok hotel for a 1 night stay if you are traveling along the Pacifica Coast Hwy.
June 10, 2014
Rated 3.0 out of 5.0 by VenturaSteve Depends on front desk staff...
I like this place, but had a clunker experience in early June.
Guests: if you like a quiet room, make sure you say non-freeway side. It took two changes to get it right as the staffer at the desk did not understand what away from freeway meant, and I had to change a second time.
June 6, 2014
Rated 3.0 out of 5.0 by pakreb Nice, but...
The hotel is laid-out rather nicely (though I got confused when I pulled in because I came in from a different entry way). But I've stayed at other H/I Express that offered HD programming and even offered microwave ovens at no extra cost, and offered larger refridgerator. The reason for my observation was because I was going to stay longer than overnight.
The breakfast was quite nice with plenty of offerings. They offered coffee full time in the lobby (later in the afternoon it was cold, though).
The Staff was friendly enough, the room was comfortable, but you could hear people in the hall way (the room door doesn't seal properly).
Overall, it was a nice stay.
June 3, 2014
Rated 4.0 out of 5.0 by Bolivas Great staff and comfy beds
The staff was great and beds were very comfy. The room was a little dated, but not so much that I wished I stayed somewhere else. I would definitely stay here again.
May 30, 2014
Rated 3.0 out of 5.0 by goodrate88 poor front desk service staff at night shift
I called in to request a copy of invoice through email,the staff denied the service and I tried to ask his name ,he hang up the phone.I have to call Holiday inn customer service to request the receipt.Net day manager email me invoice.
May 19, 2014
Rated 1.0 out of 5.0 by BusinessClint Bad A/C, Bad Room, Unhappy staff, SMELLY room. Dark and way over air freshenered
Lacksluster staff (doing you a favor to do their jobs?), the AC was terrrrible, i.e. the remote with multiple switches. I got it to work for 5 minutes, then all night I just sweat in misery. The room and hallway had flies, and I have never had a smellier room. Could you douse the room in Air freshener any more? No...you cannot...it is impossible.
Also, I never realized before staying here how much I appreciate cleaning staff NOT leaving their carts in the middle of the hall. Side shuffling past a cleaning cart with bags and clothes in the other hand is not easy. Thanks to every other hotel that gets it right.
I'll say some of the morning staff seemed more pleasant than the evening staff. Was wondering is there was any hospitality in this hospitality industry anymore.
Also, I dont know if its customary or not to give something to IH Reward memebers or its just the hotels that appreciate their regular customers, but the last 2-3 HIExpresses Ive stayed at do nothing, and others do something. A reception, a water bottle, a welcome bag. Nothing again. The economy must be lagging still.
May 18, 2014
Rated 5.0 out of 5.0 by hab270 This will bring us back to HI
Stayed 2 nights previously with a competitor in the same class - Holiday Inn was a world of difference - better room, cleanliness, freshness, staff, etc.
We realize you cannot do anything about location, but it was tricky to find and even more trick to enter safely - especially coming from the West to East - The driveway is hidden until the last and traffic from behind is moving fast. maybe a sign would help
May 17, 2014
Rated 5.0 out of 5.0 by knpb Attention to detail
Thank you for a great stay. We really appreciated all the little things that showed management cares about guest experience. The room was very spacious, the bed was very comfortable and the staff were very hospitable. We recommend your hotel and hope to be able to stay there again.
May 16, 2014
Rated 5.0 out of 5.0 by Pinky1724 Great Place
We enjoy staying at this hotel. On this visit there was no hot water at night. I reported it, a man came to check and then said he would get it fixed. The next morning the water was nice and hot. On check out, I asked what had happened and was told it was a boiler problem. A plumber came and worked during the night to fix it. Now that is good service!!!
April 28, 2014
Rated 5.0 out of 5.0 by sand rah Comfortable clean rooms
holiday inn has never disappointed me. I appreciate coming in to a clean room.
April 25, 2014
Rated 5.0 out of 5.0 by eltigre confortable ane excellent location
will return when in the area.
Thanks for the water and cookies at check in.
Suggest keep the coffee hot in the lobby.
April 19, 2014