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Rated 4.0 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 Staff the staff was very nice. really big help breakfast had a good variety July 11, 2014
Rated 3.0 out of 5.0 by bad breakfast bad idea to have a outdoor pool and hot tub in the fog. also the floor that we were on didn't have a secure door to the out side. the breakfast room way to small a lot of guest had to wait for a table. the motel is old and needs to be up dated. the staff was friendly July 10, 2014
Rated 5.0 out of 5.0 by Customer service Michelle at the front desk was probably the friendliest people working for ihg and she was a pleasure to deal with. July 4, 2014
Rated 4.0 out of 5.0 by good value for the area We stayed here on a sold out weekend ( Pismo car show), but still found our room to be quiet and comfortable. The hotel itself is older and the furnishings a little dated, but the staff is always friendly and accommodating--they are this property's best asset. The convenience of being able to eat at AJ Spurs without driving is also a plus. The breakfast buffet was well stocked with good selection, but seating at prime time is crowded. The pool is short on lounge chairs and big on families, so if you are counting on relaxing by the pool, probably should check somewhere else. June 25, 2014
Rated 5.0 out of 5.0 by Excellent Service Best hotel experience I've had in a few years. Friendly and helpful staff set the mood for the guests. Really felt like a vacation spot. I'll be back soon. June 25, 2014
Rated 3.0 out of 5.0 by Administrative Assistant The location was good. The pillows were hard and the beds are too small. An upgrade is needed. June 23, 2014
Rated 4.0 out of 5.0 by A great hotel in Pismo Beach I stayed here two nights for business trip, June 2014. It's not along the cliffs like several others but it's less than a minute off 101. It's about a 5 minute drive to the pier and downtown and minutes from a couple of big box stores if you forgot something for your stay. There is an In-n-Out Burger nearby as well. I would definitely stay again. June 22, 2014
Rated 5.0 out of 5.0 by very nice Staff was great. Rooms clean, beds were so comfortable. Will definitely stay here again. So far, Holiday Inn Express"s have not disappointed us. June 22, 2014
Rated 4.0 out of 5.0 by Very decent lodging Good overall experience. The property was a bit older than I was expecting and could use some updating. But the service was great, the rooms clean and the beds comfortable. Price was not inexpensive, but comparable with other hotels in the area. June 17, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Express I have stayed at this property many times over the years. The reason is that the property manager/owner continues to improve the quality of service and the property. It is always fresh, clean and has an attentive staff. Although it is situated near a freeway, it is quiet and sleep quality is terriffic. This property should be the example of all Holiday Inn Express locations in the country. June 17, 2014
Rated 2.0 out of 5.0 by Ok place to stay if you are traveling along the PC Highway It’s an ok hotel for a 1 night stay if you are traveling along the Pacifica Coast Hwy. June 10, 2014
Rated 3.0 out of 5.0 by Depends on front desk staff... I like this place, but had a clunker experience in early June. Guests: if you like a quiet room, make sure you say non-freeway side. It took two changes to get it right as the staffer at the desk did not understand what away from freeway meant, and I had to change a second time. June 6, 2014
Rated 3.0 out of 5.0 by Nice, but... The hotel is laid-out rather nicely (though I got confused when I pulled in because I came in from a different entry way). But I've stayed at other H/I Express that offered HD programming and even offered microwave ovens at no extra cost, and offered larger refridgerator. The reason for my observation was because I was going to stay longer than overnight. The breakfast was quite nice with plenty of offerings. They offered coffee full time in the lobby (later in the afternoon it was cold, though). The Staff was friendly enough, the room was comfortable, but you could hear people in the hall way (the room door doesn't seal properly). Overall, it was a nice stay. June 3, 2014
Rated 4.0 out of 5.0 by Great staff and comfy beds The staff was great and beds were very comfy. The room was a little dated, but not so much that I wished I stayed somewhere else. I would definitely stay here again. May 30, 2014
Rated 3.0 out of 5.0 by poor front desk service staff at night shift I called in to request a copy of invoice through email,the staff denied the service and I tried to ask his name ,he hang up the phone.I have to call Holiday inn customer service to request the receipt.Net day manager email me invoice. May 19, 2014
Rated 1.0 out of 5.0 by Bad A/C, Bad Room, Unhappy staff, SMELLY room. Dark and way over air freshenered Lacksluster staff (doing you a favor to do their jobs?), the AC was terrrrible, i.e. the remote with multiple switches. I got it to work for 5 minutes, then all night I just sweat in misery. The room and hallway had flies, and I have never had a smellier room. Could you douse the room in Air freshener any more? is impossible. Also, I never realized before staying here how much I appreciate cleaning staff NOT leaving their carts in the middle of the hall. Side shuffling past a cleaning cart with bags and clothes in the other hand is not easy. Thanks to every other hotel that gets it right. I'll say some of the morning staff seemed more pleasant than the evening staff. Was wondering is there was any hospitality in this hospitality industry anymore. Also, I dont know if its customary or not to give something to IH Reward memebers or its just the hotels that appreciate their regular customers, but the last 2-3 HIExpresses Ive stayed at do nothing, and others do something. A reception, a water bottle, a welcome bag. Nothing again. The economy must be lagging still. May 18, 2014
Rated 5.0 out of 5.0 by This will bring us back to HI Stayed 2 nights previously with a competitor in the same class - Holiday Inn was a world of difference - better room, cleanliness, freshness, staff, etc. We realize you cannot do anything about location, but it was tricky to find and even more trick to enter safely - especially coming from the West to East - The driveway is hidden until the last and traffic from behind is moving fast. maybe a sign would help May 17, 2014
Rated 5.0 out of 5.0 by Attention to detail Thank you for a great stay. We really appreciated all the little things that showed management cares about guest experience. The room was very spacious, the bed was very comfortable and the staff were very hospitable. We recommend your hotel and hope to be able to stay there again. May 16, 2014
Rated 5.0 out of 5.0 by Great Place We enjoy staying at this hotel. On this visit there was no hot water at night. I reported it, a man came to check and then said he would get it fixed. The next morning the water was nice and hot. On check out, I asked what had happened and was told it was a boiler problem. A plumber came and worked during the night to fix it. Now that is good service!!! April 28, 2014
Rated 5.0 out of 5.0 by Comfortable clean rooms holiday inn has never disappointed me. I appreciate coming in to a clean room. April 25, 2014
Rated 5.0 out of 5.0 by confortable ane excellent location will return when in the area. Thanks for the water and cookies at check in. Suggest keep the coffee hot in the lobby. April 19, 2014
Rated 5.0 out of 5.0 by Terrific Experience Great room, great staff - terrific location. Responsive and very friendly staff. High recommendation to anyone looking for accommodations in this area! April 17, 2014
Rated 3.0 out of 5.0 by Staff friendly and helpfull Hotel not up to the standard seen at other H I. Sheets worn not white. Comforter worn. April 15, 2014
Rated 4.0 out of 5.0 by Early morning motorcyclists make too much noise We enjoyed this hotel and it was affordable and in a great location. The staff were super helpful, kind and gave us free bottled water so we were equipped for our long hike nearby. The only issue I had was our window overlooked the main driveway into the hotel and there were quite a few noisy motorcyclists revving their engines early on Sunday morning. We don't get to sleep in much in our regular weeks, so we were disappointed that they just sat there revving and roaring. Other than that, it was great. April 12, 2014
Rated 4.0 out of 5.0 by Good hotel It is an old hotel but very well mentained with very freindly and helpful personel April 10, 2014
Rated 4.0 out of 5.0 by Pismo Weekend We had a great time. Although our friends stayed in Pismo, it was nice visit. April 9, 2014
Rated 3.0 out of 5.0 by Close to the beach Second time at this Hotel. My first experience was okay,rooms are dated, building in need of attention (renovation) Well,careful what you wish for! This second time around the Hotel was going through renovation,Great! Except ; they placed me in the building that was being worked on (Dusty, NOISY from early morning on) the noise and equipment made it impossible to get good sleep. overall,This Hotel is a good value, Hotel Staff is pleasant and attentive. March 24, 2014
Rated 5.0 out of 5.0 by Excellent Desk Staff I am thinking about relocating to the area, and the staff was very helpful with advice about the region. Breakfast as good as any HIE I have stayed in. Bed was very comfortable. Only negative is no fitness center. March 18, 2014
Rated 3.0 out of 5.0 by Weekend stay Everythinf was fine except for the carpets. Walking in bare feet on the carpets meant that your soles would turn black February 13, 2014
Rated 4.0 out of 5.0 by Great Hotel, Bad Room We have stayed here many times. But I must say this stay was not good. We were in room 336, which is right above the back door of A.J. Spurs and also next to Oak Park Ave. The noise level was very high. I will return to this hotel in the future but will not accept a room in the south building. The north building is where you want to be. Also being a Priority Club member I expected a little more than a "we have your number on file" greeting. A bottle of water would have been nice. February 9, 2014
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