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Rated 4.2 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by Excelente hotel Todo muy bien desde la atención del personal hasta la habitación, me encantó. August 4, 2014
Rated 5.0 out of 5.0 Descanso durante el trabajo Llegue mucho más temprano de la hora de entrada y el personal de manera muy amable me permitió registrame y guardar mi equipaje en la gerancia para que cuando regresará al hotel tras mi evento pudiera hacer uso inmediato de la habitación. A toda hora el personal fue cordial, servicial, respetuoso y atento, pero además de ello, lo mejor es llegar a la habitación y tener un delicioso colchón con unas esquisitas almohadas envueltas en una terza cubierta de algodón que prodigan un descanso increible en la comodidad del silencio. Me encantó que los snacks sean fruta, ayudan al organismo a disfrutar. Desgraciadamente faltaron dos cosas para que la experiencia fuera totalmente agradable: 1 un vestidor para cambiarme de atuendo a mi llegada y 2 más personal en el restaurante (¡ah! la comida no es mala solo es "sin chiste"). July 23, 2014
Rated 5.0 out of 5.0 great service receptionists are enthusiasm; swim service is good, breakfast are good, room is clean July 9, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet and good for business travellers Stayed for 10 days due to meetings at another hotel chain (where I would never stay!). The staff were friendly and knowledgeable, the breakfast was good, my room was well appointed, quiet and secure. Located in a safe district with several restaurants and fast food chains within a 5 minute walk. My only small complaint was that the air conditioning seemed to be very delicate to balance. Once the temperature was set, it clicked on and off every few seconds to maintain that temperature, which was annoying until I got used to the clicks. Apart from that, everything was excellent and I would definitely stay at this hotel again, should I be in Guadalajara. July 5, 2014
Rated 4.0 out of 5.0 by Mejorar iluminación de la habitación Considero que hace falta mayor iluminación en la habitación para la noche. June 25, 2014
Rated 4.0 out of 5.0 by desayuno que exista variedad en el mismo los desayunos aburren a diario, June 9, 2014
Rated 5.0 out of 5.0 by Hotel Guad Expo Clean friendly, plenty of personal at the entrance to make you feel secure and helped if needed. June 9, 2014
Rated 5.0 out of 5.0 by Excelente estancia, hasta con la familia Cerca de centro comercial, super internet, excelente desayuno, voy de negocios y ahora me lleve hasta a la familia el fin de semana y me dieron habitaciones conectadas, excelente, gracias May 23, 2014
Rated 4.0 out of 5.0 by De mis favoritos Holiday Inn es uno de mis hoteles favoritos, Express Guadalajara me ha dejado un agradable sabor de boca. Me he alojado un par de veces ahí y en general la atención ha sido excepcional, la ubicación respecto a avenidas, centros comerciales, lugares de interés es inmejorable. En esta ocasión tuve un inconveniente con la limpieza de mi habitación, ya que encontré basura debajo de un sillón, ya llevaba 3 días hospedado, por lo que no se cuanto tiempo habría pasado desde que la basura se encontraba ahi. La conexión inalámbrica estuvo intermitente en mi habitación, por momentos navegaba y en otros ni siquiera podía conectarme en mi smartphone, en la Lap fue similar, pero lo resolví conectándome alámbricamente, aunque tuve que quitar el cable del teléfono. En áreas comunes no tenía problemas. May 7, 2014
Rated 5.0 out of 5.0 by Buena escapada Altamente recomendable, como todos los hoteles del grupo, para una estancia confortable, con amable atención y limpieza. Su localización estratégica lo hacen bastante atrayente. April 25, 2014
Rated 4.0 out of 5.0 by excellent service Excellent service, very good cleanliness thank you! April 22, 2014
Rated 5.0 out of 5.0 by Excelente elección Las habitaciones son muy confortables y cómodas, excelente descanso. La atención del personal muy eficiente. March 16, 2014
Rated 2.0 out of 5.0 by Demasiado ruido Me asignaron una habitación con ventana a la calle y desde las 5:30 a.m. empezaron a circular los camiones, y no es suficiente el aislamiento de la ventana, por lo que no pude descansar. El personal de recepción nada amable y con cara de pocos amigos. March 10, 2014
Rated 5.0 out of 5.0 by Excellent choice This was an excellent choice for my first time to Mexico. The breakfast bar was unbelievable: fajitas, refried beans, chilaquiles. The staff was extremely helpful. Jose Luis helped me book a tour to Tequila. Julio in the dining area, always brought me a napkin and quickly took away used dishes. The three cab drivers that I had were all honest and didn't overcharge or do loops around the block like some others do. There were computers with intenet although the internet is extremely slow. The room was very comfortable. The temperature of the shower water was lacking. When I turned water to desired temperature it fluctuated from hot to cold giving me a slight shock. But I don't think Holiday Inn has any control over that. I imagine that's everywhere in Mexico. This hotel is right across the street from Plaza del Sol which is a shopping center with many shops and eateries including American restaurants such as Chilis and Subway. There is no laundry facility though. I had to wash my socks in the sink. December 15, 2013
Rated 5.0 out of 5.0 by great experience i had a very good time nice space very comfortable.... December 5, 2013
Rated 5.0 out of 5.0 by Excellent Experience!!!! I just want to thank the Staff at the Hotel, they really exceded my expectations, the lady at the front desk, made every effort to comply with my requirements and I must say they were fulfilled completely!. The decoration of the hotel is modern and absolutely exquisite! As a IHG Customer I have been in several hotels of the asociated brands around the world, and this hotel qualifies as one of the best, mainly because of the service and the attention I received. Thank you very much! August 26, 2013
Rated 5.0 out of 5.0 by Front Desk and Lighting Michelle at the front desk is a great asset to your operation. She always greeted me by name and was very helpful. She has a very pleasant demeanor and makes people feel relaxed. My only concern is the lighting levels in the rooms are far too low. It was too dark to work or to read a book. I had to go down to the lobby in order to read. June 19, 2013
Rated 3.0 out of 5.0 by Good place This is not my favority place, but is a good Hotel. Commercial área near. June 10, 2013
Rated 5.0 out of 5.0 by Good hotel Amazing experience!, the hotel is clean, beautiful and with excellent relation between cost and atmosphere. May 30, 2013
Rated 5.0 out of 5.0 by Great experience Upon my arrival and through my stay all the employees were very helpful, courteous. I felt very secure and cared for. My rrom was very confrtable and quiet so I was able to rest very well. Specialy the bellboys were very helpful with al my needs. May 9, 2013
Rated 2.0 out of 5.0 by Bad service... They had not printed my record when I checking. I was in line, and got other people without forming and attended before me. Not recognize me as a partner. Pool very dirty May 8, 2013
Rated 5.0 out of 5.0 by Great location I recommend this location. Located just in front of the plaza del sol shopping center. Nice restaurants. For fresh food "La Cabanita" You have to taste their veggie tortas and natural fresh made fruit or vegetable juices. I recommend the agua de lima. There is a Starbucks in the center of the plaza. If you are visiting maquiladoras (manufacturers) such as Sanmina or Flextronics or Jabil, they are all about 20 to 30 minutes away in a TAXI. Taxis to these maquilas run about $120 to $150 pesos. I which the wireless internet was faster. When everyone is connected in the early morning or late afternoon/evening, the internet service is very slow. Slower than DSL. Adios. However, the breakfast bar in excellent. Fresh fruit (papaya is good). April 18, 2013
Rated 4.0 out of 5.0 by Great Experience Some People not Compromised Everything was great except from the maid that I asked two consecutives situations and she was not in service attitude. People from desk, restaurant and parking lot very kind. Only this situation with service people. April 1, 2013
Rated 3.0 out of 5.0 by Great people the worst Internet service I ever experience The people at the hotel are kind and courteous, the breakfast is good, rooms are comfortable but you need to log in every 5 - 10 minutes, the internet service is annoying. And I have ask the front desk to deactivate my key every single day. I was there for 5 days. March 18, 2013
Rated 5.0 out of 5.0 by Problems with internet conection Low speed and problems with conection IT si muy only question, but hotel is ver y good March 5, 2013
Rated 5.0 out of 5.0 by Estadia HI Expo Guadalajara Excelente Hotel en todos los aspectos, el único detalle es que el equipo que tienen para hacer gimnasio no funciona y creo que deberían cambiarlo. January 8, 2013
Rated 4.0 out of 5.0 by Una sola falla Yo me alojé en este hotel tres o cuatro veces el año pasado, no recuerdo exactamente, y siempre ha habido un servicio de excelente calidad, solamente la última vez la plancha estaba muy mal, parecía que la habían azotado contra la pared varias veces, se le caían piezas, la parte metálica estaba rota de la punta y no calentaba, se lo hicimos saber a la señorita que estaba limpiando una habitación contigua y sin siquiera ver la plancha nos dijo que sí servía pero el problema era que nosotros no la sabíamos usar; marcamos a recepción y les dimos nuestra queja y muy amablemente nos mandaron otra plancha. Otra cosa que me pareció muy bien la última vez que me alojé es que pusieron otro platillo en el buffet y este variaba diariamente, esto es algo muy bueno porque las otras veces tenía que desayunar lo mismo toda la semana. En general es un buen hotel con personal muy amable y capacitado, salvo por la señorita mencionada anteriormente, son muy bueno pero pueden mejorar, gracias. January 7, 2013
Rated 4.0 out of 5.0 by No entiendo una de sus politicas ¿Por qué tiene que pasar una persona a las 9 de la mañana a "checar ocupación"? En esta era moderna, ¿no saben la ocupación de su hotel gracias a sus sistemas? Además, es totalmente irrelevante esa checada física. Y sólo molestan a sus clientes. January 3, 2013
Rated 2.0 out of 5.0 by unos bueno momentos bonito hotel, desayunos excelentes. la atención excelente. lo unico q no me gusto es que no dieron ascenso en mi categoría de socio aunque reserve con anticipación.. todos lo demás super excelente, December 29, 2012
Rated 3.0 out of 5.0 by Habitaciones muy ruidosas Muy bien ubicados, muy moderno, el personal muy amable y atento, las habitaciones son el problema aunque son amplias y limpias, dejan pasar demasiado ruido, lo que te impide descansar, se escuchan los camiones al pasar, las risas y platicas de las personas de los otros cuartos, oyes los ruido del pasillo, la verdad no pude dormir por tanto ruido(parecía vecindad), y al final hotel tan bonito y todas las ventajas que pueda tener se pierden si no puedes tener una noche de sueño reparador y descanso, yo me quede en este por los puntos priority rewards y su cercania a la expo, pero mejor buscar otra opción, por la zona hay mucho de donde escoger. December 5, 2012
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