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Rated 3.4 out of 5 by 28 reviewers.
Rated 4.0 out of 5.0 by No me pude llevar mi almohada Ustedes en los comerciales por la radio anuncian que si le gusta la almohada a se la puede llevar pagando por ella, pero en la recepción del Hotel me dijeron que no tenían disponibles, NO ANUNCIEN ALGO QUE NO PUEDEN SOSTENER! June 11, 2014
Rated 4.0 out of 5.0 by corta estancia pero agradable Nos quedamos en este hotel por conveniencia dee unos amigos de Guadalajara. Muy bien en general. El desayuno aunque tratan de dar variedad la sazón deja que desear igual que la presentación , por ejemplo la fruta picada en trozos muy grandes. May 14, 2014
Rated 3.0 out of 5.0 by Mal trato del recepcionista. Le pedí un vaso de plástico a uno de las dos personas que estaban en la recepción, y uno de ellos lo iba a buscar, e inmediatamente el otro me dijo que fuera a una tienda a comprarlo, de manera amable, pero no se molestó en tratar de buscar uno. Pésima actitud March 24, 2014
Rated 1.0 out of 5.0 by De las peores estancias en un Holiday Inn Para empezar llame al hotel ya que la aerolínea mando mi equipaje un vuelo después, y el chico de recepción llamado Andres, me dejo mas de 10 minutos, si 10 minutos solo para confirmarme si estaba mi reserva y poder decirle que mi maleta la iban a llamar alla, a mitad de la llamada me contesto una chica que me pregunto que deseaba pufffff a lo que le conteste que ya le había dicho a su compañero y que era una groseria dejarme esperando ella solo me contesto que su copañero estaba ocupado y claro me puso en espera. Llegue al hotel, pedi revisaran si estaba mi maleta no había llegado, después de una hora llame para ver si había llegado y me lo negarion un chico que se llama Junior por lo que llame a la aerolínea y me confirmaron que ya la habían dejado en el hotel hacia mas de una hora, volvi a llamar al chico y me dijo ahhh siii sin ningún afán de ayuda, no tiene maquina dispensaria,el desayuno pesio mi habitación no servia el teléfono, lo reporte no hicieron nada, muy mal March 18, 2014
Rated 5.0 out of 5.0 Muy buena Atencion La atencion del personal de el hotel fue excelente , me dieron ayuda con direcciones . March 7, 2014
Rated 5.0 out of 5.0 by Jorge L THE HOTEL HAS A PERFECT LOCATION, IS CONFFORTABLE & GOOD PRICES. THE GYM IS TO SMALL & HASN´T ENOUGH EQUIPMENT February 6, 2014
Rated 3.0 out of 5.0 by SOCIO IHG En las útimas estancias no se me ha reconocido como socio IHG tanto en la de Puebla como en la de Guadalajara ; en este último solicité la habitación cuando llegué a las 12.00pm y no me otorgaron el registro; solicité preferencias de sección ya que junto al hotel están construyendo un anexo y no lo tomaron en cuenta; hasta que lo volví a solicitar en la noche que llegué. Cual es el beneficio de estar prefiriendo los hoteles de este programa? De continuar así; el próximo año cambiaré de cadena hotelera. November 27, 2013
Rated 4.0 out of 5.0 by Confortable and good experience My experience was acceptable, only parking spaces were made me very small, slightly varied breakfast, cereals suggest that the children were put. Very clean rooms, very comfortable, very safe and very friendly staff, nice pool, gym very altogether. Thank you. November 22, 2013
Rated 3.0 out of 5.0 by Normal place Do not have bellboy The pool water, was dirty. The cleaning service staff, excellent August 31, 2013
Rated 3.0 out of 5.0 by Disappointed This was the third time my husband and I have stayed at this hotel,as it is conveniently located for our needs while in Guadalajara. We were disappointed ths time with several details. The refreshment vending machine was out of order; the coffeemaker in the room did not work; the duvet on the bed felt like it was made out of cardboard (I don't remember experiencing this problem on my previous stays) and, as others have commented, the breakfast buffet is only lukewarm and, often times, insufficient for the number of guests (maybe because we are usually there over the weekend when the hotel is at maximum capacity). The staff are very friendly and professional (although a member of housekeeping asked if I needed any laundry done and, as I declined, proceeded to tell me about her economical difficulties, which I sympathize with and understand, and asked for a handout for bus money). I live in Mexico and am accustomed to having strangers ask for money but feel that this could be an unpleasant and unwelcome experience for foreigners visiting Guadalajara. Ending on a positive not, the gym is quite adequate for an Express Hotel! August 28, 2013
Rated 3.0 out of 5.0 by Great room space, difficult front desk The hotel is very practical, the spaces are great. One question about the room, there is a empty space at the entrance, it has outlets and everything but no furniture (it´s probably a 5 x5 ft area). At check in I had problems because the credit card system did not work. They had to call the bank to get the approval (time consuming). At check out, the same thing happened. They could not get the approval even by phone. I had to sign a form approving the charge for a later time. I could use the credit card I wanted to. July 5, 2013
Rated 5.0 out of 5.0 by Good Choice Good price and very well located in the nice side of GDL June 24, 2013
Rated 4.0 out of 5.0 by Bad smell on the hall Everything was fine, except that a lot of students stays at the hotel so the night is comming with noise and the smell of the hall was not really nice, inside of the room everything just fine, it was clean, people on the front desk was nice as well, usually in most of the hotel I get the newspaper on my room and a small present (Usually water and a snack) because of the priority service, but this time I got nothing.... not sure if it was because I pay with points, but the rest was ok. WiFi speed excellent! May 28, 2013
Rated 2.0 out of 5.0 by The breakfast is terrible If the hotel is offering a complementary service for breakfast needs to have enough food so you do not feel that you are taking the left over. There is no easy access from the parking lot to the lobby and nobody offer any help to make your arrival easier. The room is OK but the towells looks like two years old. The TV quality is poor. May 24, 2013
Rated 2.0 out of 5.0 by It's not really a Holiday Inn Express Hotel I have stay there two times, the first time the sump at shower was clogged and there was no flow water in the floor. The second time the sink could not be closed in order to retain the water. The breakfast starts too late at 7:00 am, normally all the Holiday Inn Express offers the breakfast at 6:00 am. The breakfast is not hot it's only warm, not good quality. There is no complementary transport like others Holiday Inn Express. May 7, 2013
Rated 4.0 out of 5.0 by Lack of link with Priority Club Rewards I've been in ths hotel several times and all my reservations are done thru Priority Club Rewards, and they still don't have the "Invoice To:" data of my self and my Company. January 7, 2013
Rated 4.0 out of 5.0 Good beds but without cofee maker glass Confortable and clean, almost perfect but my room missed the glass on the cofeemaker December 2, 2012
Rated 3.0 out of 5.0 by Poor service The staff told me that I would receive my invoice thee same day I checked out. Five days later I'm still waiting for it. The staff did not apply the company's rate. November 28, 2012
Rated 3.0 out of 5.0 by Das Sparhotel Frühstück - zum vergessen. Zu spät, 07.00 Uhr ist die angeschriebene Zeit. 07.30 Uhr noch nicht komplett. Wenig Auswahl, nicht viel, kalt, verbrannt, wenig Gebäck, kein heisses Wasser für Tee. Nie vollständig. Sobald die Morgendämmerung einsetzt wird das Licht ausgeschalten. Dann wird es dunkel. Während dem Frühstück kommt der große Industriestaubsauger um den Eingangsteppich zu saugen. Eine Unterhaltung ist nicht mehr möglich. Seit dem neuen Küchenpersonal ist dies so. Für Europäer nicht gut. Euros können nicht gewechselt werden, nur Dollar. Keine Deutsche Welle im Fernsehen. Deutsch sowieso nicht. Das Shampoo auf den Zimmern wird erst aufgefüllt wenn auch wirklich nichts mehr da ist. Auf den Zimmern funktioniert der Lüfter für die Abluft im Sanitärraum nicht. Die Zimmerschlüssel funktionieren nur max. 2 Tage. Das Hotel ist an einer sehr belebten Straße. Tag und Nacht sehr laut. Die Zimmer sind in Ordnung. Es gibt einen Pool. Jedoch sind dort die Lichter fast immer aus. Es soll von 06.00 Uhr bis 22.00 Uhr geöffnet sein. Man fühlt sich nicht willkommen dort. Das Hotel spart an allem. Vielleicht sparen bald die Gäste, so dass sie nicht mehr kommen. October 16, 2012
Rated 5.0 out of 5.0 by Feliz Fin de Semana Cuando busque las diferentes opciones de hospedaje inicialmente este hotel no me fue atractivo, lo elegí por la ubicación cercana a donde yo iba a realizar mis actividades, ahora lo considero siempre como una de las mejores opciones de hospedaje cuando tengo que ir a Guadalajara. atte. jlta. October 5, 2012
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