Rated 4.0 out of 5 by 27
Rated 5.0 out of 5.0 by blessedeleven administrator
ok everything is good , people are great , awsome atitude
great property, maybe food cuold be better
but nice in general
June 11, 2013
Rated 5.0 out of 5.0 by AC1873 Priority Member
The only hotel of the IHG Group, that really recognizes and treats you as a Priority member.
May 29, 2013
Rated 4.0 out of 5.0 by Gaom84 Comfortable bed and good service
Really I enjoy my stay at the Hotel, good option for business travelers! The only Cons is that the Hotel is still out of Guanajuato so if you want to visit downtown you must have a car, rental or take a taxi cause there isn't really anything to see around the hotel .
May 14, 2013
Rated 2.0 out of 5.0 by Nja2000 Hotel Familiar de Fin de Semana
Hotel ubicado en las afueras de la ciudad de fácil acceso. Instalaciones para estancia familiar de fin de semana (alberca y zona infantil).
Habitación sin amenidades y toallas insuficientes. Tampoco había botellas de agua en la habitación. Tuvimos que pedirlas en recepción al salir. Ruido de motores (o maquinaria) del hotel que no permite descansar plenamente por la noche.
Toallas para la alberca un poco desgastadas.
Sin ascenso para socios Platinum.
Servicio al cuarto por proveedor externo a precio razonable y entrega rápida.
Lamentable haber invertido mis puntos Priority en una estancia que no valió ni la mitad de la inversión.
April 26, 2013
Rated 3.0 out of 5.0 by Javo73 Not as Good as I Thought
I read some reviews and I was expecting a great hotel, with a breakfast that was above the average, but it was just average.
The room was clean but had some maintenance issues, from a low pressure shower to a towel rack that was tilted so the bath towel that they left on top fell on the toilette. Also there was a noise in the bathroom.
The breakfast buffet lacked pancakes or waffles and was everyday exactly the same.
One day they left a bulletin in my room promoting a lower rate for the next night but when I went to the main desk they told me that it was only available to the people that were leaving that day.
April 8, 2013
Rated 5.0 out of 5.0 by lobitos13 Business & Leisure
I was business travel and I toke advantage about my son's vacation season, he went to me and he enjoyed the hotel, pool, services, while I worked. But I had some time to enjoyed with him.
It was a good time.
April 4, 2013
Rated 5.0 out of 5.0 by romario gracias por hacerme sentir en casa
la experiencia que he tenido aqui ha sido muy buena me acen sentir como en casa es la quinta vezque voy y en todas el personal me ha tratado excelente sobre todo los jovenes de recepcion que son muy amables y siempre preocupandose por que uno este muy comodo gracias por todo el desayuno siempre de lo mejor yo voy cada año y espero el proximo estar ahi gracias por todo
April 3, 2013
Rated 2.0 out of 5.0 by melicoff Too many things don't work
I was dissapointed (yet again) with the lack of maintenance in the installations. The water faucet was clogged and they never came to service it, even though we told them about the problem. Also, the ice machine they have there has at least 4 months without working. If you are not going to fix it, at least have the decency to take it away from there.
I am a platinum member and was not even recognized as one.
By the way, the pillows are uncomfortable in extreme.
April 2, 2013
Rated 5.0 out of 5.0 by lobitos13 Familiar confort
Good place to rest with family, we ha a good time and confortable estance
March 14, 2013
Rated 4.0 out of 5.0 by burns Very nice hotel
Very nce hotel, very nice staff, good location but not in the city center, fair food at the Appleby's. The Appleby'a at the Silao hotel has better food for some reason.
My only problem is with the Priority Points system. They never get this right and I have to spend too much time on the phone with the rewards people to get things corrected. This is every single time, and I stay there a lot.
Otherwise very good place with a very good breafast.
February 28, 2013
Rated 5.0 out of 5.0 by Gab2013 Super comfortable bed and super great servide excellent sport center
I can recommnede it highly, the place is so clean and beuty , also the breakfast is very delicoius
February 3, 2013
Rated 5.0 out of 5.0 by Hotelpro Fabuloso!
Stayed several days. Excellent hotel and staff. Most excellent breakfast. Caters to Priority Members. I would return again and again.
January 29, 2013
Rated 4.0 out of 5.0 by Explorador Estancia muy corta
Ya en otras ocasiones me he hospedado en este hotel, me ofrece muchas ventajas cuando visito Guanajuato por cuestiones de trabajo. Buena atención aunque lenta en la recepción y salida. Desayuno concesionado, regular.
Buenas instalaciones, limpio y agradable al descanso.
January 23, 2013
Rated 5.0 out of 5.0 by MrQuietRoom professional business traveler and platinum Priority member says "one of the best Holiday Inn Express experiences ever"
Traveling for business for over 30 years - stayed here for vacation in Guanajuato. The staff were totally professional, caring, attentive and made our stay ( wife and I) restful and completely enjoyable. Always an English speaker on duty. The rooms are spacious, clean, and the staff very accommodating ( I am MR. Quiet Room!) to my special requests. If you are heading to Guanajuato, this is the place to stay. Best Value, quiet location, best staff ever !
January 2, 2013
Rated 4.0 out of 5.0 by Yuval Nice Hotel
Nice hotel, good service
will continue to use it and others in that chain
November 14, 2012
Rated 2.0 out of 5.0 by Natalia Room and bussiness center
I had been in September at this hotel and everything was almost OK. But this last time, the service was not that good; first we had a leak in our room and the maintenace guy told us that he could not do anything about it, all the bahtroom was wet and he only offered us to call the person in charge of the cleaning. We aske to be moved to another room, and the guy at front office call us to confirm if it was really necessary to move us.
Then we asked about the printing service and the guy at front office told us that this services was available 24 / 7. When we asked for some printings the answer of the guy was "I have a lot of work, so I can´t do it". After some calls we finally get the service. The price should be 2.00 pesos for printing according what the front office guy told us, and the final price was $3.00 pesos per page.
November 5, 2012
Rated 3.0 out of 5.0 by Disapointed7 Staff
Front desk personnel is to slow and don't give attention to the customer
November 2, 2012
Rated 5.0 out of 5.0 by ingomar80 vacaciones familiares
viaje a la ciudad de guanajuato por motivo de vacaciones de verano en la familia y decidimos ir a esta hermosa ciudad para visitar los atractivos principales, asi como las ciudades de leon, dolores hidalgo, san miguel de allende puesto que no las conociamos y en general fue todo muy divertido y relajante.
El hotel lo escogimos primero por sus instalaciones y despues por estar un poco alejado del ruido del centro de la ciudad y poder descansar tranquilamente por las noches.
October 7, 2012
Rated 5.0 out of 5.0 by JIAA Un lugar excelente para descansar
Excelente hotel: habitaciones alberca desayuno habitacion relacion precio
October 5, 2012