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Rated 4.4 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Todo bien En general todo bien, buena estancia, la atención del personal fue muy buena. Durante el desayuno el domingo el área para el desayuno no fue suficiente para la cantidad de personas que había. El hotel y sus instalaciones en muy buenas condiciones y ubicación. July 3, 2014
Rated 3.0 out of 5.0 by Poor ventilation and a poor breakfast The interior rooms and the hall smelled horrible, musty and with a strong chemical odor. I had a terrible allergic reaction, and needed to change to a room with an exterior window for adequate ventilation. With the window open, the room was tolerable. Breakfast is poor, few choices, greasy and smelled of lard. No black tea. Why can't black tea be provided? June 30, 2014
Rated 5.0 out of 5.0 viaje de placer todo fue excelente, no hay nada mas que decir solo que gracias por todo June 30, 2014
Rated 5.0 out of 5.0 by servicio excelente pudimos descansar después de un largo viaje. La recepción y el tiempo de espera fue rápida. al acceder a la habitación encontré todo en orden y funcionando adecuadamente June 26, 2014
Rated 4.0 out of 5.0 by varios 1.-El agua de la regadera no esta caliente esta entre tibia y casi caliente megustaria mas caliente hab 316 2.-los 4 dis que estuve sirvieron siempre huevo!!! no hay variedad 3.-Los2 dias que probe los frijoles, no sabian a nada! 4.-El tripico en el cajon de la mesita sus precios estan descatualizados y mejor no pedi servicio al cuarto por desconfianza..favor de actualizarlossss Creoo que esas 4son las areas de oportunidad June 23, 2014
Rated 5.0 out of 5.0 Sabanas celestiales Mi hospedaje en el hotel ha sido una experiencia maravillosa, el servicio que ofrece es excelente. El único punto que tendría que mencionar, es que el desayuno lo cierran muy temprano. June 23, 2014
Rated 5.0 out of 5.0 by Confort para un descanso relajante en una noche lluviosa Al llegar al Hotel desde el primer momento me empecé a relajar y al entrar a la habitación y sentir su confort, en el clima, iluminación, silencio hacia el interior de la habitación y la comodidad de la cama, tuve un descanso placentero y recuperador. June 22, 2014
Rated 5.0 out of 5.0 by Excelente Hotel Muy bonito hotel, comodo y limpio, todos los servicios de primer nivel, realmente pasamos un tiempo muy relajante sin preocuparnos por otra cosa mas que descansar. Sin dudarlo volveria a hospedarme ahi. Lo recomendamos mucho!!! June 19, 2014
Rated 5.0 out of 5.0 by OLOR DEL HOTEL En el interior del hotel se percibe un olor a viejo o a humedad, Así he notado otros hoteles, pero su hotel no es viejo. Pueden cambiar eso. June 8, 2014
Rated 5.0 out of 5.0 by Excelente!! Muy comodo! todo el personal muy atento!!! Llevo 3 años seguidos hospedandome ahí! Ya que me gusta viajar con mi familia a Guanajuato cada año! y en ninguna de las ocasiones he tenido problemas de nada! Todo muy bien! se me hace raro que haya algunas quejas del hotel, pero pues ni modo yo creo es cuestión de suerte! El internet simplemente excelente, pude trabajar a la perfección! Pero espero que el hotel no baje ese rendimiento! June 3, 2014
Rated 5.0 out of 5.0 by BUEN LUGAR PARA TRABAJAR PERO CON LA COMODIDAD DE CASA HOLIDAY INN SE CARACTERIZA POR TENER PERSONAL CALIFICADO EN LA RECEPCION Y TRATO A CLIENTES QUE LLEGAN POR NEGOCIOS ME HICIERON SENTIR COMO EN CASA, LA CALIDEZ AMABILIDAD Y RESPETO DE SU PERSONAL HACEN LA DIFERENCIA, INSTALACIONES 100% SEGURAS, LIBRES DE RUIDOS, EN ARMONIA CON EL AMBIENTE, SIEMPRE LIMPIAS, PRECIOS COMPETITIVOS, POR LO CUAL CADA MES ESTARE REGRESANDO. June 2, 2014
Rated 4.0 out of 5.0 Buena elección. Excelente ubicación del hotel para quienes no les gusta hospedarse en el centro de una ciudad. Las habitaciones son cómodas y muy tranquilas las de la parte posterior. El personal de recepción es muy amable. May 30, 2014
Rated 4.0 out of 5.0 by Engineer Service to transfer pone calls are too longer. No ggod serevice I had to reload the password to the room during the time I was there. May 29, 2014
Rated 5.0 out of 5.0 by Excelente lugar El hotel me sorprendió, la mejor instalación que tiene la cadena por mucho. Fue muy placentero y agradable May 28, 2014
Rated 5.0 out of 5.0 by Great service, definitely recommend Definitely recommend this location for business and leisure travelers. Staff were able to speak English where my Spanish skill lacked. My only negative comment is that the beds are very hard. Fitness center is small and all equipment was in use when I tried to work out, but not a big concern. April 28, 2014
Rated 3.0 out of 5.0 by HACE FALTA ALGUNAS MEJORAS CLAVES EN EL SERVICIO Y ME REFIERO A LA CAMA, LA CUAL ES DEMASIADO DURA. PARECE TABLA. SE RESUELVE INSTALANDO ALGUNA COLCHONETA DE UNOS 5 0 10 CENTÍMETROS DE ESPESOR, ASÍ LA COLUMNA DESCANSA Y SE CONCILIA MEJOR EL SUEÑO. TODO LO DEMÁS ESTA OK, ALBERCA, DESAYUNO, GYM. TV. UNA FELICITACIÓN A LOS JÓVENES RECEPCIONISTAS ATENTOS Y SERVICIALES, TIENE LA PLAYERA PUESTA, REALIZAN ACTIVIDADES HASTA DE BOTONES CUANDO SE REQUIERE POR MENCIONAR ALGO. GRACIAS April 27, 2014
Rated 4.0 out of 5.0 Servicio de Front Desk excelente Excelente servicio en el front desk... resolvieron todas mis dudas y me atendieron con rapidez y una gran calidad en el servicio. April 23, 2014
Rated 4.0 out of 5.0 by nice Guanajuato is pretty and this hotel was pretty central with loads of parking and free breakky with a good selection April 22, 2014
Rated 2.0 out of 5.0 by Nice hotel, great location - but some concerns.... Was looking forward to trying this hotel due to proximity to Guanajuato - which has became one of my favorite towns to visit while in Mexico for work. Hotel was very clean, check-in was good and staff very friendly. Concern developed in the room when the Air Conditioner didn't work - and after trying to get comfortable, called staff @ 2:30 am and they quickly responded to the room. They did not get the A/C working, but did bring up a floor fan for the remainder of the night. The air worked for one night, then failed again on my last night of the stay - and had heard from another member from our group that their A/C unit had not worked as well. Hope this gets fixed - its a nice hotel and great location, but would discourage me from staying if this concern repeated on next trip. April 9, 2014
Rated 5.0 out of 5.0 by Tranquilidad Hace años llegué por casualidad a éste hotel, ya que el que está en la carretera estaba lleno por la carrera de Autos. Desde entonces hace ya 6 años me gusta mucho el lugar. Ahora me atienden muy bien, me conocen todos y me hablan con familiaridad, es de los pocos lugares que te atienden de maravilla, a pesar de haber estado en la misma cadena en diversas ocasiones tanto en el de Cd. Juarez, en Chihuahua, Torreón, Toluca, Guadalajara, Queretaro, Puebla, Silao y San Luis Potosí, todos tienen muy buen servicio pero el de Guanajuato es excelente. Gracias !! March 26, 2014
Rated 5.0 out of 5.0 Muy buen hotel Excelente opción para hospedarse en Guanajuato, buena calidad de las habitaciones March 16, 2014
Rated 1.0 out of 5.0 by Exceptional The Staff are all very wonderful people, Juan is very accommodating, And Mario what can I say about him, He makes you feel like you are right at home, just an awesome person to get to know he is a true ASSET to the Holiday Inn franchise Thank you Mario for making my trips enjoyable February 17, 2014
Rated 5.0 out of 5.0 by Buena opcion en Guanajuato Hotel limpio y agradable, buena atencion del personal. Lo unico malo es la ubicacion, muy lejos del centro y la vida nocturna February 6, 2014
Rated 5.0 out of 5.0 by Excellent darkeness in the room Perfect room For being an Express Hotel, it doesn't look like Really nice, beautiful and good price January 28, 2014
Rated 5.0 out of 5.0 by Awesome hotel! The hotel and the fact that it has an indoor warm swimming pool is what I have always looked forward to the 3 years my husband and I have been going. It is clean and safe and most of all, quiet and relaxing. I would only like to say that the staff, especially the ones from the reception and the waiters could have a better attitude. When we arrive, at the check-in, they are always nice and attentive, but whenever we do the check-.out they don't say things such as "Thanks for having stayed with us, we hope you'd return soon" or "We hope you had a pleasant staying." They only say, "Ok, that's all, here's your receipt" and that's it! The waiters the two previous years were very nice and kind towards the guests. This year, though, some of them were not that polite or were only like hurrying us. Anywya, I do like the hotel and I'd really like to know if there are other Express with indoor pools. Thank you. January 2, 2014
Rated 4.0 out of 5.0 by Nice stay We stayed 4 nights in this hotel. The rooms are clean, the service was ok. The bath tub and the toilet had a leak and the staff fixed it very fast. We stayed also other times at this hotel and they never have face towels. Also they say that the standard of free bottles of water is 1 in one bed rooms and 2 in two bed rooms. When in other Holiday Inn Express hotels you get 2 bottles. October 29, 2013
Rated 5.0 out of 5.0 by Cervantino En general fue una buena estancia, las instalaciones, se me reconoció por ser socio IHG Gold, me dieron un cuarto de una categoría mejor de la que yo había elegido, por el mismo precio, en mi estancia solo tuve un pequeño inconveniente y es que la regadera de la bañera estaba inversa, es decir 'Hot' daba agua fría y 'Cold' daba agua caliente, combinado con que el tapón de la bañera no cerraba por completo. pero en general es una gran hotel y lo recomiendo totalmente October 14, 2013
Rated 5.0 out of 5.0 by Very comfortable and with all the things I need Very comfortable... Not so well located and a little expensive. NO RECOGNITION FOR REWARDS CLUB MEMBER... October 5, 2013
Rated 3.0 out of 5.0 by Not like others Bad experiance, business center is not really business friendly, It was a pain just to log on, wireless was unreliable, if you need to print something good luck. Breakfast was the same everyday I was there. Water pressure was bad to none. September 1, 2013
Rated 2.0 out of 5.0 by the entire stay Whe we arrived to the front desk, our kind of room that I choose it wasn´t available, beacuse the entire floor of that category was closed, but online reservations, was supposed to be available. then they gave me an "upgrade", tha room was ok, but I asked to do the bed (the sofa bed), and it took a long time to do it. And for last, they never do reference as i´m a member of priority, and also, I dindn´t recieved my newspaper (I don´t Know if I qualified to recieve it ) I almost forgot, my wife told me tahat in the bathroom missed all the things that normally have (cream, little towels, shampos, etc) Thanks August 22, 2013
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