Rated 4.3 out of 5 by 45
Rated 4.0 out of 5.0 by JSD57 Nice new location.
No complaints, all was good. Would recommend to anyone.
February 14, 2014
Rated 2.0 out of 5.0 by Cuts Disappointing this time
This visit was very disappointing compared to our last time in Guelph. There was a delay in checking in, we were asked to sit and wait in the breakfast room while the clerk dealt with a lineup caused by a system failure (I think), I don't know what the second deak staff was doing but she didn't seem to be dealing with customers. The desk clerk seemed a bit overwhelmed and didn't offer any priority club check-in amenities until later when we were going out to dinner..
There was a great deal of noise in the hallway well into the night, at least past 1 a..m.with no apparent hotel staff intervention. Then the snow clearing started in the back at 5:30 a.m. so the comfortable sleep period was about 4 1/2 hours!
There was no notificaion when I booked or on check-in that the 3rd floor was closed for renovation.
I wouldn't recommend this location to friends at this time.
February 5, 2014
Rated 5.0 out of 5.0 by Red Baron Thx
Breakfeast not like we used in Germany but okay.
Room and staff perfect
January 26, 2014
Rated 4.0 out of 5.0 by mikey0992 great rooms and restaurant is pretty good
My only complaint about this hotel is that some of the staff it seems more like a chore to deal with you. Don't get me wrong the staff is good but it just seems that some can't be bothered with saying hi when you walk in....i am one for the welcome we are so glad you are here kind of attitude
January 18, 2014
Rated 5.0 out of 5.0 by srfejms Easy access and comfy room!
This was a great hotel! I'm the type of person that's used to a small quiet town, I was worried about the noise of traffic where it's close to a bigger intersection. But no noise, the staff were all very friendly and ready to help. The only con was the vending machines weren't very well stocked. My boyfriend and myself found the room comfortable and spacious. VERY clean and tidy. All amenities are easily accessible.
The best part was the fact that the room stayed warm. I'm used to hotels either staying blazing hot or cold, but the climate control was very up to date.
December 18, 2013
Rated 5.0 out of 5.0 by Pixie21 Washroom shower for handicap
My husband requires an accessible shower. The room and the washroom were very easily accessible for him with the exception of the shower chair. He was delighted to have a walk-in shower but found the shower bench to be too awkward to use. A suggestion for greater accessibility in the washroom would be the addition of a smaller shower stool which can be purchased at Shopper's Home Health for approximately $75.00. Also, for safety reasons, a suction shower mat for inside the shower and a non-slipping mat for the washroom floor.
These additions would add greater comfort and safety and would be much appreciated.
December 6, 2013
Rated 4.0 out of 5.0 by wilson04 comfortable and great staff
enjoy the property and sleep well.any issues that are presented are dealt with to the most part. have stayed at the site weekly in the last 2 months for business. . and dont plan on changing . in the future .
December 5, 2013
Rated 5.0 out of 5.0 by Fedex71 Great stay
Everything needed for a quick one night stay,!!!!!
November 20, 2013