Rated 4.4 out of 5 by 125
Rated 1.0 out of 5.0 by Bubbawells Pathetic Property and so called management
Second stay within 4 months, I should have learned my lesson the first time! Let me give you my reasons why this is the worst property within the IHG family:
They will always screw up your points weather the welcome points that they are suppose to add or the additional points that are paid for in a higher rate.
Management can not ever be reached, but every employee there things that they can solve the problems...Trust me I tried to let one of them deal with it and only got excuses and empty apologies.
Management does not even have a voicemail where a message can be left.
Food choices are the worst ever, trying to get by with as little as possible.
Won't do rapid checkout with receipts left under door instead you have to stand in line and wait forever as the attendant tries to figure out the computer and printer all over again.
Waste of my time to try to get these things resolved.
There are plenty of choices in the area, just make sure you don't choose this one!
I'm a Platinum member and have lots of comparison experience with other properties, this one is the worst!
December 10, 2014
Rated 5.0 out of 5.0 by Mark90210 Excellent service and great breakfast
Hotel was very clean and comfortable. Service was excellent. Very good breakfast with many choices.
November 22, 2014
Rated 5.0 out of 5.0 by Grnys2 Best beds and pillows ever!
Have found our new favorite hotels. Beds and pillows are amazing and the breakfast is super.
November 18, 2014
Rated 1.0 out of 5.0 by jayfm26 Worst stay ever
Was treated very badly. I would have checked out and left but I had reserved my room online and that was not an option. Tried to talk to management but they were always gone
November 17, 2014
Rated 5.0 out of 5.0 by Maymac589 One of the best!
Would love an indoor hot tub! We come to State tennis playoffs in the fall and even though this is the perfect location for matches at Johnny Simms Park, we'd love to come back and soak our sore muscles in a hot tub.
November 13, 2014
Rated 5.0 out of 5.0 by Camille71 Great value for the price
Our stay was fantastic. The hotel is beautiful-very modern and up-to-date. I was there for a soccer tournament and although there were several children staying in the hotel, it was very quiet. Our room was gorgeous! Check-in was fast and worry-free as well as check out. The staff was friendly and courteous. The beds slept well and the rooms were spacious. My two little ones and I weren't on top of one another. We had two queens. This is my second year staying at this hotel for the Soccer Festival and we will most likely be returning next year!
November 12, 2014
Rated 5.0 out of 5.0 by jane 64 very relaxing
Kathy was very helpful. Recommended the Oyster House. Food was great and was treated great there.
Was quiet there and room was clean. will come back again.
November 10, 2014
Rated 4.0 out of 5.0 by PRP1 Gulf Shores Visit
Nice hotel with friendly staff. I would stay there again.
November 7, 2014