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Rated 4.4 out of 5 by 90 reviewers.
Rated 1.0 out of 5.0 by Poorest HIE IN OUR EXPERIENCE This HIE provided the worst customer service of all HIE hotels where we've stayed. Boxes were piled across the lobby for over 24 hours, the housekeeping staff didn't understand English, our suite had dust on all the wooden furniture, the pancake machine was broken for our entire stay of seven days, and the staff did not seem to be interested in serving the customer. July 24, 2014
Rated 4.0 out of 5.0 by Clean, comfortable. Pleasent and helpful staff My only complaint is the pool area was not kept clean and broken lift chair reported not handled. I would like breakfast to be extended to 10 or 10:30 instead od 9:30 after all we are on vacation. Plus food was not up to the standards of other HI breakfasts. Pancake machine not working, eggs watery and runny, sausage not good and no grits packages. Everyone was complaining. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and quiet area. Check in at the hotel was quick and easy. The staff was very courteous during the entire stay. Although the breakfast was good and fresh everyday, bacon was served only 1 time during our six night stay. I enjoyed my stay and would recommend this hotel to family and friends. July 23, 2014
Rated 4.0 out of 5.0 by Great price We felt welcome and at home here. The room was clean and comfortable. We slept great on the bed. The breakfast had a wide variety of typical continental breakfast fare. It was in a good location in relation to the beach. It was about a mile away. The price was great for the location. Perfect for a little family getaway. July 22, 2014
Rated 5.0 out of 5.0 great service great place to stay great food comfortable beds great location friendly staff convenient July 14, 2014
Rated 5.0 out of 5.0 by Great stay The hotel was very clean, staff very friendly yet professional. Breakfast was better than I expected with plenty of hot options as well as typical cereals and muffins etc. Beds were comfortable, restrooms were clean. If I were to return to the Gulf Shores area, I would use the Holiday Inn Express ON the beach rather than this particular location, but only because of the beach access, not any fault of this location. July 14, 2014
Rated 5.0 out of 5.0 by Great Experience Overall, the hotel was great. The room was clean and the breakfast was wonderful. They didn't run out of food and they had lots of great food choices. The staff was very friendly and efficient. It only took about 2 minutes total to check in and out. The only complaint I would have: the pool is very small. If you plan to spend time at the pool, I would not recommend this hotel. We got in it once because when more than about 4 or 5 people are there, it's too crowded. Also, we booked a "tourist" package but did not receive what was listed under it so I would not recommend it. I had honestly forgotten about it until the last day so there was no point in asking about it then and they did not volunteer to remind us. July 13, 2014
Rated 3.0 out of 5.0 by Comfortable but spendy It was a nice hotel, the staff was average not overly friendly. Not much selection for breakfast. The room was nice and clean. July 9, 2014
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