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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Nice Room Everything was exactly what I expected. Clean rooms. Friendly staff. Room was a bit pricey but I guess I can understand that since it was a Saturday evening in the summer months. August 17, 2014
Rated 5.0 out of 5.0 by Worked for Us! Holiday Inn Express was great - room was musty and sausage didn't taste very good - but we weren't there for the food! August 12, 2014
Rated 5.0 out of 5.0 by Good Holiday Inn Express for Families There are 2 Holiday Inn Express hotels in Gulf Shores, one on the beach and one in town. The one in town was very good and spacious for our family. Easy to get to the beach and to nearby stores, restaurants, and tourist spots. Ample parking and clean modern look on the outside. Good complimentary breakfasts served in the lobby dining room. This is a good example of Holiday Inn Express hotels. August 7, 2014
Rated 4.0 out of 5.0 by Best Sleep In A Long Time! The room was clean and comfortable. One of the most comfortable beds I have ever slept on. Not far from the beach or restaurants. Breakfast food was not all that great, but of course - it is cooked in a microwave. Pancake machine was broken, so don't expect to eat pancakes or waffles! Upon checking in, my room was $50 more than when I booked it, and I was not happy about that, but everything else was wonderful! August 6, 2014
Rated 5.0 out of 5.0 by Houston visitor Excellent, would stay here again. Very clean! Was close to the beach and many places to eat. August 2, 2014
Rated 4.0 out of 5.0 by Great hotel The room was excellent! We enjoyed being near te beach. July 29, 2014
Rated 1.0 out of 5.0 by Poorest HIE IN OUR EXPERIENCE This HIE provided the worst customer service of all HIE hotels where we've stayed. Boxes were piled across the lobby for over 24 hours, the housekeeping staff didn't understand English, our suite had dust on all the wooden furniture, the pancake machine was broken for our entire stay of seven days, and the staff did not seem to be interested in serving the customer. July 24, 2014
Rated 4.0 out of 5.0 by Clean, comfortable. Pleasent and helpful staff My only complaint is the pool area was not kept clean and broken lift chair reported not handled. I would like breakfast to be extended to 10 or 10:30 instead od 9:30 after all we are on vacation. Plus food was not up to the standards of other HI breakfasts. Pancake machine not working, eggs watery and runny, sausage not good and no grits packages. Everyone was complaining. July 24, 2014
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