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Rated 4.6 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Pleasurable stay as expected Obviously an older hotel but well maintained. Heating and Cooling in Queen Suite does not sufficiently heat the living room kitchen area since the unit is in the bedroom and only a small fan circulates the air to the other room. This makes it difficult to maintain a equal temperature in both rooms. Other than that the Stay was excellent staff was very friendly. I was especially impressed with the snow clearing making it safe to get to car and out of the parking lot early in the morning and evenings. January 27, 2015
Rated 4.0 out of 5.0 by Great stay Nice hotel,clean room , a lot of choices for breakfast the fridge is also a plus to put food and drinks, the microwave , the flat screen tv ... bathroom was clean, room service was nice nothing bad to say it was a nice stay and will come back to this hotel again January 24, 2015
Rated 5.0 out of 5.0 by Excellent location Upon entering the hotel , I was greeted by a smiling face and when I handed her my IHG credit card, she thanked me. She allowed me to check in early and I was surprised by the size of the room. Ample for me, let alone another person. Clean and smelled fresh. Pleased with the overall experience. I would stay there again and recommend it for everyone. Families(there's a pool) and couples would love it. Very quiet and well-kept. January 22, 2015
Rated 5.0 out of 5.0 by Good Stay Hotel room is clean and spacious, bathrooms are good size. Very close to Umass and also the interstate, plenty of parking. If im in the area again ill be back! January 19, 2015
Rated 4.0 out of 5.0 by Cleanliness Found bottle under the ed. Breakfast was great though. More choices than you could imagine for a continential breakfast. January 19, 2015
Rated 5.0 out of 5.0 Five Stars The Holiday Inn Express in Hadley, Massachusetts is head and shoulders better, nicer, cleaner, more attractive and with nicer staff than any other Holiday Inn Express I have ever stayed in. The Hadley HIE is exceptional -- quite beautiful and luxurious upon entering -- with a beautiful lobby, front desk, lovely sitting room off the lobby and a very handsome breakfast room. The indoor swimming pool is delightful, the exercise room is nicely equipped -- the guest room is large, comfortable, quiet -- and promotes relaxation and calm. January 16, 2015
Rated 5.0 out of 5.0 by Good value and great service My wife and I were very impressed by the facilities and the staff. We will stay here again. January 15, 2015
Rated 4.0 out of 5.0 by Pleasant Room Although I wasn't recognized as a Gold Member at check-in, this property was pleasant. The set-up of the room was a little different-the desk was in a different spot, but I had no difficulty locating the property. I was quite grateful for the late checkout. I think next time I'll ask for an odd-numbered room. Breakfast was the most varied I had ever seen at an IHG property. I'd try the hot tub too. I would definitely consider returning the next time I am in this area. IHG underserves the Pioneer Valley, in my opinion. January 8, 2015
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