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Rated 4.5 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by very comfortable room , great pool, friendly service Enjoyed our stay in Hagerstown Holiday inn express. The rooms were comfortable and clean. The service was excellent. Made use of the indoor pool and hot tub. A major plus being located within walking distance to 2 restaurants. Would definitely stay there again. July 23, 2014
Rated 4.0 out of 5.0 by Good Value, Pet Friendly. No issues at all. Friendly staff, clean room, no wait to get into room, reservation as requested. Pet friendly a big +. Lots of places to eat nearby, mostly chain with some local establishments if you look for them. Other stores nearby if you need to pick up a few things while on the road. One night stay while traveling. Met our requirements. July 17, 2014
Rated 5.0 out of 5.0 by Good Value Hotel We stayed here with our softball team for a tournament in Hagerstown as part of a large group. Reservations were easy, check-in was quick and painless. The property itself is on the new side, so the facilities are great. Breakfast was good, although more healthy choices would be appreciated. Keep in mind, this is a pet friendly hotel. I have nothing against pets, but there was a dog on our floor (3rd) which was barking loudly at about 10PM. One of the guests from our group called the front desk to complain, and received the response - 'I don't know what room that's from, I didn't make the reservation.' An excellent teaching opportunity for the staff of what NOT to say to a guest. Although there was no problem other than that, if things like this bother you, I recommend that you request a room on the floors that they DON'T put dogs on. Obviously cats can't make that much noise. July 17, 2014
Rated 1.0 out of 5.0 by 7-10-2014 night experience The facility was excellent and normally would have reviewed sleep quality and able to relax as excellent. However, an alarm malfunction caused it to go off with a loud shrieking sound that got us up and out of the facilty at about 2am. We were out until the fire dept. that was on hand rather quickly determined the problem and gave the all clear to go back which was about 3am.. However, it was hard to get back to sleep after that. July 14, 2014
Rated 3.0 out of 5.0 by comfortable room The hotel was a good place to stay except for the amount of pets. The rooms seemed to smell of air freshner to cover the smell of pets and not of cleanliness. I do not enjoy eating breakfast and having dogs walk past me 5 ft away. I would have preferred to have been told ahead of time, My first room was used mainly for pets and had to switch. July 9, 2014
Rated 5.0 out of 5.0 by Personalable Staff We arrived a little early for check in. We were welcomed and got our room key cards. Went to our room and the maintenance man was finishing with ac maintenance. He was very apologetic for not being out of the room. He quickly finished. The room attendants were working in another room and saw us outside our room. They too were very apologetic. We understand that we were early and they had a job to do. We loved the room and staff. Have stayed here several times and always enjoy it. Thanks for everything, we will be back!! July 9, 2014
Rated 5.0 out of 5.0 by Great stopping place Convenient to restaurants, shopping, right off expressway. Courteous staff, clean rooms, good selection for breakfast. Pool July 7, 2014
Rated 2.0 out of 5.0 by Sleeplessness If the Air conditioning system worked smoothly and quietly, we would have enjoyed the stay. July 7, 2014
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