Rated 4.5 out of 5 by 163
Rated 4.0 out of 5.0 by Rockwiestein Great reaction
During my stay there was a fire at the hotel. Fortunately no one was injured and the staff was marvelous. Within hours the staff had everyone on my floor booked into a nearby hotel. I am pleased with the responsiveness of the staff.
November 27, 2013
Rated 5.0 out of 5.0 by Repete Quiet and very comfortable
Everything was absolutely GREAT!! From the time of check-in to the time I left the hotel, the rest and experience were terrific.
November 26, 2013
Rated 5.0 out of 5.0 by Rick2121 I know what I am going to get for my money
Good service, friendly staff, great breakfast, and clean rooms
November 13, 2013
Rated 3.0 out of 5.0 by NJsales Cleanliness issues
Overall cleanliness leaves a lot to be desired. I found chips in the cushion of the chair in my room which means it was not cleaned thoroughly. Also the elevators hadn't been vacuumed in a long time!
November 11, 2013
Rated 5.0 out of 5.0 by Ohio63 Great Service
We had a great stop during our trip to Washington DC. The hotel was very convenient to find off of I-70 and in a location with multiple restaurants. The room and facilities were very clean and well kept. The staffs' service could not be beat. Overall, a very good stay.
October 29, 2013
Rated 5.0 out of 5.0 by JanisK Another great stay!
This has fast become our favorite hotel! Wonderful breakfast with attendants eager to help you with any request. We were greeted and we asked for a first floor room as I have knee replacements. Our request was granted even though the hotel was very full. Great work out room, relaxing hot tub and pool in a very spacious and beautiful room. Beds with different firmness pillows were comfy! All in all, a perfect stay! Thanks to all who made it so. We will return!
October 29, 2013
Rated 5.0 out of 5.0 by Jack207 Clean, Comfortable, Friendly
As a veteran "road warrior" I can truly appreciate a clean, comfortable hotel with pleasant surroundings and a friendly staff who always make me feel welcomed.
October 29, 2013
Rated 5.0 out of 5.0 by kitty24 Pet friendly hotel
If you are traveling with pets, there is the hotel you are looking for!
October 28, 2013
Rated 5.0 out of 5.0 by EyeinTheSky Great place to stay - super staff
Enjoyed our 2 night stay at this hotel and commend the all-American staff for their customer focus and attentiveness to detail. This is a well managed hotel at all levels and the staff was friendly and courteous.
October 28, 2013
Rated 5.0 out of 5.0 by SR33 Great staff, well situated
Well situated convenient to mall and resteraunts. Greta staff. We'll be back!
October 18, 2013
Rated 5.0 out of 5.0 by Shoshana Convenient
Beautiful property, very comfortable...will return soon
October 14, 2013
Rated 1.0 out of 5.0 by Donniesr really???
Well I travel allot, stay in allot off places and have stayed here before. This time though, office chair broke, coffee maker doesn't work and bugs....air did not work, wow. never again!!!
Not to mention that I am far too busy to be bothered by emails I did not ask for...so this is what you get....
October 5, 2013
Rated 5.0 out of 5.0 by PattiZ Great location and amenities
Good variety of restaurants nearby. Liked the fact that you could go to pool and hot tub at 6:00 a.m. Well equipped fitness center.
Good variety of breakfast selections. Friendly staff and good amenities in room. Would stay there again.
October 5, 2013
Rated 5.0 out of 5.0 by Amy0102 Suggestion
Overall our stay was perfect except the eggs were very runny.
I would stay there again thank you for everything
October 3, 2013
Rated 4.0 out of 5.0 by Traveler1234567890 Nice place to stay
Everything was great!! Just wish the internet was better it was very slow
September 21, 2013
Rated 5.0 out of 5.0 by Gary121 Great Accomodations/Staff /Breakfast
I would recommend this facility to anyone. It is by far one of the best I have stayed in.
September 11, 2013
Rated 5.0 out of 5.0 by JanisKay Relaxing and Comfortable
From check in to check out, a very pleasant stay. Nice pool setting with great hot tub. Fantastic breakfast! Will stay again!
September 10, 2013
Rated 5.0 out of 5.0 by 9john99 comfortable, relaxing room
We always stay at this property whenever we travel through western Maryland. They are customer and pet friendly. The location is ideal, close to highway and dining options. The room is comfortable and the staff has always been very helpful. We also love the pool and spa.
We strongly recommend this hotel.
September 9, 2013
Rated 5.0 out of 5.0 by Bobl12349 Nice room, good service
Nice large clean room that was quiet and comfortable. The staff was friendly and helpful when we were looking for a place to eat. Definitely would stay there again.
September 5, 2013
Rated 4.0 out of 5.0 Bed, breakfast, and a good night's sleep
Overall a good experience. We picked the location because it is pet friendly and close to interstate. The property was adjacent to a large field where our dog was able to play.
The hotel is conveniently located to restaurants (Outback Steakhouse and Buffalo Wild Wings). Not my favorite restaurants, but super convenient when you arrive late at night. We ordered takeout from Outback.
The breakfast was the standard Holiday Inn Express fare, but the hot food was really fresh. Normally, the food is dried out, but not the case at this location.
I was disappointed with the recognition for IHG Rewards Club Members. Having been a platinum member for several years, I have become accustomed to being recognized upon check-in as well as receiving a better room than the room I booked over the internet. I was not recognized as being an IHG Rewards Club member until my wife inquired if they had my IHG number on file (that occurred after the front desk person gave me the keys). Also, the hotel was not very full, as such I thought a better room should have been given. If you are accustomed to being recognized for being an IHG Rewards Club Platinum member, I recommend staying somewhere else.
The hotel met our needs, and we were able to get a good night's sleep.
September 1, 2013
Rated 4.0 out of 5.0 by Daltic Scetchy Location but great ammenities
you pull into this place and you are thinking you are going to get mugged. but that must have been just the looks because once you were inside it was wonderful. they had snacks for the kids that were healthy. As a priority club member we also got cookies at check in. The pool was a good temperature and the kids loved it. The room was large and we were able to get an extra cot in the room without any issues. The breakfast was GREAT. they had many things to choose from and is was fast and convenient. Since I was just traveling thru I saw there was a holiday inn only 20 miles up the road that was $30 cheaper and if the kids were so sick of the car by this point I think I would have gone there. Great place and dont regret the choice. Recommend !!!
August 28, 2013
Rated 5.0 out of 5.0 by Birthdayduo This hotel has high standards
I can't say enough about our stay at the Holiday Inn Express in Hagerstown. They have done everything to make your stay comfortable. From the room to the breakfast area to the pool...everything was spotless and well appointed. We have traveled the world and I have to say the Hagerstown management and staff are very high on our list of "on their toes" teams. We would definitely visit again when in the area.
August 28, 2013
Rated 2.0 out of 5.0 by Al9358 Okay Room But Avoid Room 104
Spotty and inconsistent wireless service. On again and off again. I stayed there for a whole week and notified three different front desk clerks but they said they could not do anything about it. They could have moved me to a room where the wireless signal was not compromised. I could get wireless in the lobby, so I had to do work out there in the early morning or evenings.
Also, bathroom sink drains slowly. Great breakfast but
August 26, 2013
Rated 5.0 out of 5.0 by MajorHarv Great place to stop
We were on the way home from a family visit in New York & this hotel's location is a perfect stop. The staff were very welcoming & even had a record of the last time we stayed in this location. The room was pleasant & very quiet. Nice to have a refrigerator & microwave.
August 24, 2013
Rated 5.0 out of 5.0 by Chris722 Another fine Holiday Inn Express
Just off of 68 and 81, this Holiday Inn is easy to find and close to much of what Hagerstown has to offer. The room was clean, beds comfortable, and breakfast was good. My son loved the pool and I thought the jacuzzi was set at a comfortable (not scalding) temperture. My only complaint was the yippy dog down the hall first thing in the morning - but the hotel is pet-friendly so that is to be expected now a days.
August 20, 2013
Rated 5.0 out of 5.0 by scraig88 Great experience
I stayed one night - excellent room and very big. Bed was very comfortable and room was very clean. Great location and breakfast choices were excellent.
August 19, 2013
Rated 5.0 out of 5.0 by GinnyT Great service and room was nicely appointed.
The staff was professional and friendly. Our room was very comfortable...loved the warm cookies upon our arrival. We were pleasantly surprised with the selection at the complimentary breakfast. We give our stay two thumbs up and our dog gives it two paws up!
August 19, 2013
Rated 5.0 out of 5.0 by LoLo45 Lots of Amenities for a reasonable price
I was in town to participate in the Donut Alley Rally and I had a meeting in Hagerstown the next day. I knew I wanted lodging with a whirlpool and breakfast the next morning. This hotel met all my needs. It was also very close to a variety of restaurants. I would definitely stay here again.
August 18, 2013
Rated 5.0 out of 5.0 by AtticusFinch Great people, comfortable room
The people were great, room comfortable and clean. Breakfast was tasty and free with hot fresh coffee.
August 16, 2013
Rated 5.0 out of 5.0 by johnmac921 excellent place
we stop at your location because it's halfway point on our trip.
August 15, 2013