Rated 4.5 out of 5 by 117
Rated 2.0 out of 5.0 by chuck84 as a platium member treated like a Bronze Member
below avg service , was very unhappy with the level of service . I stay over 100 nights per year and this was in the top 5 of the worst stays
January 29, 2013
Rated 4.0 out of 5.0 by Mdhn good place/ short on supplies
Very nice and very clean hotel...lovely breakfast staff and young lady who checked us in on Thursday night. Pool very clean but a little cold, may be personal preference. We did clearly reserve a suite with 5 people and each day only had three towels. Had to ask for two more and just rec'd bath towels no wash cloths... a bit frustrating. Also, daughter forgot toothbrush and checked with front desk as note in room said they could provide... no toothbrushes available. Generally clean and safe...new , good affordable choice for skiing and outlet mall.
January 24, 2013
Rated 5.0 out of 5.0 by Robert112 Best deal for the money and points
My wife has stayed there in the last 6 months and we stayed recently due to a family funeral. Once again, a great place with great service. Also, the club points used, combined with dollars, is a great deal.
January 20, 2013
Rated 5.0 out of 5.0 by 9john99 Great room and bed
We have stayed at the HolidayInn Express in Hagerstown many times, but this was our best experience, so far. We travel with our pet and they were able to put us in a ground floor room that was terrific! The bed and room were great. We had a super night's sleep and access to the outside was easy for us and our dog. The hotel has always been comfortable and the ammenities are very good. The location is super for due to the proximity to the interstate highway. All-in-all we are very happy with this property and expect to stay here on all our trips to visit family.
January 9, 2013
Rated 4.0 out of 5.0 by buzzlightyear22 Yappy dogs
Overall the service and rooms were what we expected. The only downside was yappy dogs in rooms with people who had to bring their dogs with them. One morning we woke at 5:30 to one yapping dog on our floor and the owners couldn't be found for an hour.
January 8, 2013
Rated 5.0 out of 5.0 by Richard101 Clean and comfortable
Great location right off the highway and staff appreciated our business.
January 8, 2013
Rated 1.0 out of 5.0 by Winepro Big disappointment
We were looking for a quiet night on New Year's eve but received a noisy and dog filled hotel. Many large dogs that roamed the halls and even allowed into the breakfast area. Would not recommend this hotel.
January 7, 2013
Rated 5.0 out of 5.0 by RabGapMary Very nice hotel
We were traveling over the holidays and spent one night at this hotel. We had been driving for about 10 hours and the rooms were very nice. Overall the hotel was very nice, clean, and the staff were polite and helpful. The breakfast was included and there were hot choices instead of the usual pasteries and cold cereal that you get at some motels.
We didn't use the indoor swimming pool but it sure looked pretty witht he big glass windows and the snow coming down. If we were going to get snowed in some place this hotel would have been ideal.
I would recommend this hotel, especially as it was pet friendly.
January 3, 2013
Rated 4.0 out of 5.0 by Realbikes Updating
Hotel needs to begin renovations. Nice place and great staff, but the rooms are in need of updating bad.
January 2, 2013
Rated 5.0 out of 5.0 by DeeS Pleasant and Pet Friendly
We stayed here on Dec 21st. The hotel was nicely decorated for Christmas.
The staff was pleasant and welcomed us and our two dogs. The third floor room queen suite was very clean and modern. Thank you for making the first stop on our trip west so nice.
January 2, 2013
Rated 3.0 out of 5.0 by Russ1976 Stay was Very Good, but . . .
Stay was Very Good. The Staff was Very Good.
The extra firmness of the bed makes the stay very non-relaxing, uncomfortable, even more tiring than normal. The beds are just too firm. You cannot get comfortable for very long. We tossed and turned ALL night long. It got to the point a tried sleeping on the couch.
Go back to the mattresses used back about five years ago.
December 22, 2012
Rated 3.0 out of 5.0 by justvisiting2012 Noise!
Room was close to elevator on 3d floor and right over heat/air equipment outside. No rest. The hotel was full so there was no option to change rooms. Housekeeping not quite up to par. The front desk manager did do the right thing when I mentioned the issues the next morning-for which I am appreciative.
Another note to self: check the actual room location before completion of the reservation.
Breakfast was great. Shower head wonderful.
December 17, 2012
Rated 5.0 out of 5.0 by mom3 Clean hotel
I stayed with 2 small kids. Our room was quiet and clean. The staff was very friendly. Teresa was very friendly and did a great job with the breakfast bar. My family was very impressed. I would recommend this hotel and I plan on staying there again.
December 8, 2012
Rated 5.0 out of 5.0 by davidJ Another great visit to the Hagerstown Holiday Inn
I've stayed here in the past for the JFK50 mile ultra, but this time I used priority points for my stay. Jason was generous enough to upgrade our room to a suite and Patrick made sure we were taken care of during our stay. As my rating indicates, this is an outstanding Holiday Inn. Thanks!
November 26, 2012
Rated 5.0 out of 5.0 by Meredithk115 Best Hotel Stay Ever!
I often get very anxious about my hotel stays and try to avoid them-BUT this is perhaps the best hotel I have ever stayed in. This is the first time that I have not had to worry about ANYTHING. Staff are warm and welcoming, rooms are neat, clean and incredibly comfortable. Location is GREAT-across from a mall and plaza-food, gas and anything else at your fingertips. I loved this place so much I booked it on my trip back.
This hotel is pet friendly and they are absolutely wonderful with animals.
Highly highly recommend. I'm writing a letter to the corporation as well as this review because it is THAT good.
October 20, 2012
Rated 5.0 out of 5.0 by DebbieNY Great room and front desk service...
Great place to stay on my visits North.........
I have bookmarked the exit for further stays....
October 19, 2012
Rated 5.0 out of 5.0 by Gldn1 Excellent stay and truly pet friendly
We stayed with our dog overnight. The room was quiet, clean and everything was in working order. The carpet and the bathroom were in good condition and clean. This is a pet friendly place with plenty of grass for walking your dogs. Many places that claim they are pet friendly are not very welcoming or the rooms are dirty and in poor condition. This was a pleasant surprise and recommend this locaiton to anyone with or without your pet.
October 18, 2012
Rated 5.0 out of 5.0 by tiderocker great stay
from the registration to the breakfast, we had a wonderful experience and they take a pet...which was a big factor...
October 15, 2012
Rated 5.0 out of 5.0 by MasterChief Great
My wife and I have stayed at this site many time and have never have been disappointed. We travel with 2 small dogs and the accomodations are just great. The breakfasts always have an excellent variety, the area is always clean, the staff have always been friendly and ready to help and say good morning and how was your stay.
I have stayed at a number of HI across the US and this is one of the very best.
October 5, 2012