Rated 4.5 out of 5 by 176
Rated 4.0 out of 5.0 by cbrb Overall nice, but room was an issue
The hotel staff was nice, and the pool/whirlpool was great. Breakfast was good and the hotel overall was clean. Unfortunately, we asked for a non-smoking room and got busy unloading a lot of luggage into it (we were moving and had a lot of stuff we didn't want to leave in the car). After moving into our room, we realized it smelled terribly of smoke. Too lazy to ask for a room change, we figured we'd put up with it for a night. The housekeeper gave us a bottle of room refresher, which temporarily masked the smell. Bottom line: if you're going to say a room is non-smoking, don't give guests a room that smells like smoke. If you stay here, the hotel is nice but don't let the staff assign you room 106 if you have any issues regarding smoking.
August 1, 2014
Rated 4.0 out of 5.0 by Sugar Hill Comfortable and convenient
We did notice a smell and that might be because your hotel is dog friendly and you have to spray. We were not told in advance that dogs had probably been in our room, on our bed and pillows and we found this very disconcerting the next day. There was a pitbull at the elevator and another dog in the breakfast area. What do you do if a dog comes in with fleas??? That is what the odor smelled like; flea spray.
I think it would have been helpful if the person who took our reservation AT LEAST had put us on a no-dog floor. I am still not too sure how comfortable we would have been, but knowing ahead of time is much better.
Otherwise, our stay was pleasant, breakfast was fine and we were on our way.
Appreciated both a snack and water for being a club member. At some places, I have to ask for it.
July 26, 2014
Rated 5.0 out of 5.0 by Willowdog Loved our Stay! Perfect.
Location: Excellent. Staff - very friendly - and extremely helpful, down to the cleaning staff. Left my laptop cord, and they called me within an hour of leaving the hotel - and shipped it to me. I was able to bring my dog - and the room was very clean, the pet fee is extremely reasonable. Bathrooms better than most HIE's I've stayed in. Was greeted with a Goody Bag for me and my guests. Room was quiet, WI-FI was fast and easy to connect - TV was easy to use - Hot Free breakfast with lots of choices. Even provide pet pick up bags outside. I traveled alone with my 2 small kids and pet, and felt very secure, and will make this my permanent stop when I traveling to visit my Mom - which this is half way. Thanks for a great stay, and great value! You guys were awesome!
July 25, 2014
Rated 5.0 out of 5.0 by pweb Great family hotel
Our room had two queen beds, which came with both soft and firm pillows making our sleep very comfortable. The room was roomy and the bathroom was huge! The continental breakfast is included and had everything from yogurt to bacon to gluten-free bagels and muffins. The entire hotel was maintained very well and was extremely clean. I would definitely stay here again.
July 24, 2014
Rated 5.0 out of 5.0 by Farone22 very comfortable room , great pool, friendly service
Enjoyed our stay in Hagerstown Holiday inn express. The rooms were comfortable and clean. The service was excellent. Made use of the indoor pool and hot tub. A major plus being located within walking distance to 2 restaurants. Would definitely stay there again.
July 23, 2014
Rated 4.0 out of 5.0 by LesBaer45 Good Value, Pet Friendly.
No issues at all. Friendly staff, clean room, no wait to get into room, reservation as requested. Pet friendly a big +.
Lots of places to eat nearby, mostly chain with some local establishments if you look for them. Other stores nearby if you need to pick up a few things while on the road.
One night stay while traveling. Met our requirements.
July 17, 2014
Rated 5.0 out of 5.0 by Wilkanoid Good Value Hotel
We stayed here with our softball team for a tournament in Hagerstown as part of a large group. Reservations were easy, check-in was quick and painless. The property itself is on the new side, so the facilities are great. Breakfast was good, although more healthy choices would be appreciated.
Keep in mind, this is a pet friendly hotel. I have nothing against pets, but there was a dog on our floor (3rd) which was barking loudly at about 10PM. One of the guests from our group called the front desk to complain, and received the response - 'I don't know what room that's from, I didn't make the reservation.' An excellent teaching opportunity for the staff of what NOT to say to a guest.
Although there was no problem other than that, if things like this bother you, I recommend that you request a room on the floors that they DON'T put dogs on. Obviously cats can't make that much noise.
July 17, 2014
Rated 1.0 out of 5.0 by Roger8195 7-10-2014 night experience
The facility was excellent and normally would have reviewed sleep quality and able to relax as excellent. However, an alarm malfunction caused it to go off with a loud shrieking sound that got us up and out of the facilty at about 2am. We were out until the fire dept. that was on hand rather quickly determined the problem and gave the all clear to go back which was about 3am.. However, it was hard to get back to sleep after that.
July 14, 2014
Rated 3.0 out of 5.0 by Redreb 3 comfortable room
The hotel was a good place to stay except for the amount of pets. The rooms seemed to smell of air freshner to cover the smell of pets and not of cleanliness. I do not enjoy eating breakfast and having dogs walk past me 5 ft away. I would have preferred to have been told ahead of time, My first room was used mainly for pets and had to switch.
July 9, 2014
Rated 5.0 out of 5.0 by Tworottiemom Personalable Staff
We arrived a little early for check in. We were welcomed and got our room key cards. Went to our room and the maintenance man was finishing with ac maintenance. He was very apologetic for not being out of the room. He quickly finished. The room attendants were working in another room and saw us outside our room. They too were very apologetic. We understand that we were early and they had a job to do. We loved the room and staff. Have stayed here several times and always enjoy it. Thanks for everything, we will be back!!
July 9, 2014
Rated 5.0 out of 5.0 by Dawn514 Great stopping place
Convenient to restaurants, shopping, right off expressway. Courteous staff, clean rooms, good selection for breakfast. Pool
July 7, 2014
Rated 2.0 out of 5.0 by Sleepy and Weary Sleeplessness
If the Air conditioning system worked smoothly and quietly, we would have enjoyed the stay.
July 7, 2014
Rated 5.0 out of 5.0 by Bill 48 Pleasantly Surprised
I havent stayed at an IHG hotel in years. This facility was chosen by us due to the location of the hotel in conjunction with our events. I was pleasantly surprised when I arrived to the hotel and it had a beautiful private setting off of the highway. It is set back away from the hustle and bustle of traffic but within walking distance to restaurants and shopping. The staff was great, the beds were comfortable, and the breakfast was excellent. The only thing I would recommend to the hotel is that it look at upgrading the bathrooms within the room. I give this Hotel a 5 out of 5 for location, friendly staff and great rooms. I would recommend this hotel to anyone.
July 3, 2014
Rated 5.0 out of 5.0 by Clifton64 Excellent Vacation Interlude
This is one of the most appealing Holiday Inn Express hotels in which we have ever stayed. The building is fairly new (10 years) and in excellent repair and appearance. The rooms are spacious, quiet and supplied with excellent toiletries and comfortable towels and linens. One first encounters beautiful gardens upon arrival -- an accurate first impression of the overall condition of the hotel and an appropriate reflection of the management's dedication to making this an excellent property without sparing expense on maintenance, gardening or guest comforts. The hotel is conveniently located to restaurants, some of which are in walking distance. After a 500 mile day journey, the Hagerstown hotel proved a most relaxing and delightful locale in which to recover!
June 30, 2014
Rated 4.0 out of 5.0 by barberpole Normally great at HI Express
Everything was great at our overnight accommadations, except that I could not connect to the WiFi. I asked for helpo at the front desk, but was not able to help me. He said, "Some times it doesn't work with android, which expiained my kindle, but I couldn't c onnect for mhy computer either. BUMMER!
June 29, 2014
Rated 4.0 out of 5.0 by JimFla Decent hotel- service needs work
Waited in our car for 2 1/2 hours to check in after we were promised a room in a 1/2 hour.
Housekeeping should have been asked to get 1 room ready when we were originally told there would be a 30 minute wait.
June 26, 2014
Rated 5.0 out of 5.0 by brucefromPA Overnight stay was very good
Checking in to this hotel was fast and I really enjoyed my one night at this hotel. I would stay here again if I am back in this area. Free breakfast is a plus.
June 26, 2014
Rated 5.0 out of 5.0 by NCtravel4 Great stay in Hagerstown!
We always stay at this location when passing through MD, easy on/off 81, breakfast included, indoor swimming pool/hot tub, easy access to mall and other restaurants. Staff are nice and the place is clean!
June 25, 2014
Rated 5.0 out of 5.0 by Crabtrs2 Great stop over
We were traveling from Maine to Alabama. Hagerstown was a great stop. We enjoyed our stay. Everyone was really nice breakfast was good.
June 24, 2014
Rated 5.0 out of 5.0 by TMAVB Bed and bedding are great!
I had a great night of sleep after a long day of driving. The beds and bedding in this establishment are so comfortable. The room was clean and tidy. Breakfast was the typical hotel food - plenty of choices but average food. I always enjoy my stays at Holiday Inn Express hotels.
June 23, 2014
Rated 5.0 out of 5.0 by Al353 Yearly motorcycle trip
We used the Hagerstown Holiday Inn Express as a stop over on a yearly motorcycle trip that our group does. The hotel was clean and pleasant, staff friendly and helpful, and the breakfast was great.
June 21, 2014
Rated 5.0 out of 5.0 june return from vacation
great staff room were clean food was good
location of inn was a little out of the way from main road
thanks for keeping up with this inn many place are old
and not kept up with i very much appreciate the room being so well kept thankss for a great stay
June 21, 2014
Rated 5.0 out of 5.0 by Softball13141516 Comfortable stay
Overall an excellent experience. Clean room and friendly staff. Price is a little high but location is great.
June 18, 2014
Rated 5.0 out of 5.0 by danahpa Great stay
Always friendly and clean.Have stayed many times and will stay again.
June 17, 2014
Rated 5.0 out of 5.0 by FanForever Fashionable And Up To Date
This hotel is especially attractive for the price. Good value for the money. The surrounding area is nice as well. There is a variety of restaurants in the area for dinner.
June 12, 2014
Rated 4.0 out of 5.0 by Puni05 Quiet location and family friendly
Ideal location with close proximity to eating places and shops when in Hagerstown. Very good breakfast, and clean dinning area. The indoor pool is a bonus. We found the staff very helpful and responsive. Our family of two adults and two children loved our weekend stay, and will visit stay here again.
June 12, 2014
Rated 5.0 out of 5.0 by GTChilton Hotel staff makes you feel welcomed
The staff goes out of their way to make you feel welcomed to the hotel. I've been coming to this location for business since it first opened and although I have a number of properties to choose from, I prefer this hotel because of the folks here (specifically, Erika and Candi). I travel over 100 nights per year and to me, this is an exceptional hotel because of the people who go out of their way to make sure your experience is excellent.
June 12, 2014
Rated 5.0 out of 5.0 by Mack004 A Good Night's Rest followed by an excellent breakfast
We stopped at this Holiday Inn Express during a multi-day road trip. We had a restful night followed by an excellent breakfast. Our room was clean and comfortable and the staff was very friendly.
June 3, 2014
Rated 4.0 out of 5.0 by Est1972 good hotel in Hagerstown
Exceptionally friendly staff, comfortable bed, good value. The room smelled like wet dog and the temperature control in the room was hard to maintain, but the room was quite clean. If it hadn't been so late when I checked in I would have asked for a different room. Based on the quality of the staff have no doubts I'd have been accommodated. I would stay here again.
May 30, 2014
Rated 5.0 out of 5.0 by bluemac Very nice and friendly.
Everything was fine except for the outside entrance door would not open at times. needs attention.
May 27, 2014