Rated 4.7 out of 5 by 143
Rated 5.0 out of 5.0 by Jimbo7 Great service
The staff was exceptional! We have traveled extensively and the staff was the best.
April 19, 2014
Rated 5.0 out of 5.0 by SRU Lacrosse Mom Friendly staff, super clean
We stayed at this property for one night. We arrived late and the front desk attendant greeted us with a smile and friendly conversation. The room was super clean and the bed was wonderful. The only negative was not being able to adjust the fan below a certain level. I know a lot of hotels do this - it wasn't broken, just controlled. Breakfast was pretty good - healthy choices available.
April 2, 2014
Rated 5.0 out of 5.0 by Laurie4 Strongly recommend this hotel
The room was very clean and spacious. Great service by hotel staff.
March 27, 2014
Rated 5.0 out of 5.0 by Examiner1 HIE Chambersburg
I was given a room on the third floor of the hotel. The third floor is the smoking area. I would prefer to be on the first or second floor unless it is absolutely necessary. Sarah was absolutely wonderful and gave me a room on the second floor without me having to ask!! I really appreciated this. I have a allergy to smoke and the change helped me immensely. Sarah went the extra mile and knew that I would prefer another room. I stay at the HIE frequently for work and would definitely recommend this hotel to others! The staff is very nice, welcoming and accommodating. Thank you!!
March 14, 2014
Rated 5.0 out of 5.0 by ReturnVisitor Unexpected Customer Appreciation Reception
We arrived a bit earlier (around 4:30PM) than I usually do when staying overnight somewhere and were told about a customer appreciation reception being hosted by management from (if I recall correctly) 5PM to 7PM. This was a totally unexpected bonus and provided great relaxation. There was pizza, sushi, ribs and wings along with soft drinks and beer. We took advantage of this as an appetizer before dinner while others made a meal out of it. In either case, everyone seemed to think the food was very good.
We like to say in a King room - the only King available when we arrived was one suited for a handicapped individual. We accepted it and found it to be quite comfortable for us and imagine that someone with a handicap would be very pleased.
Of course, if the evening reception were the only good thing about this stay I wouldn't be able to call the entire stay "exceptional", "outstanding" or "excellent". Every member of the staff and management that I came across was noticeably courteous. Even a subcontractor that rode the elevator with me one time was very cordial. Our room was clean and appropriately appointed. Breakfast was typical HI Express (which I find to be quite good) and the breakfast area was kept tidy and clean.
The only suggestion I can think of for improvement would be the lighting in the bathroom could have been brighter.
March 11, 2014
Rated 5.0 out of 5.0 by tbear60 Great Hotel for the Business Man
The staff were all very accomodating and a pleasure to do business with. Everyone had a great attitude. The rooms were very clean, beds very comfortable, and breakfast bar okay. The hotel was very neat and clean everywhere. The only bad thing about this hotel was that the elevator was very noisy,but worked okay. I stay there whenver in that area.
March 7, 2014
Rated 5.0 out of 5.0 by Vann Excellent facility and staff
Arrived on Monday afternoon after a long drive and MIke was very helpful and friendly on check-in and with meeting room arrangements. Ida was very helpful with meeting room administration and again Mike was super with the Tuesday evening hospitality hour!! Would stay here again in a New York minute!!
March 2, 2014
Rated 5.0 out of 5.0 by Torian Great service
I'm based out of Tennessee and work in Waynesboro PA. This is my hotel of choice for the following reasons. Location, service and cleanliness. Great job HIX
February 22, 2014
Rated 5.0 out of 5.0 by BusinessTravel247 Friendly Accommodating Staff
Have stayed here several times for business. Always find the staff to be friendly, accommodating, and will go that extra mile for guest convenience and comfort. Facility is fairly new, well maintained, and is keep clean and orderly. Breakfast is standard HI Express fare. Rooms and bedding are clean and well kept (pillows are a challenge with size and comfort), with the only downside being the room lighting which is tedious a least and annoying at best – probably a combination of “new bulbs” and lamp placement. Overall worth the $$ for a business stay in Chambersburg and well worth the $$ for the friendly and supportive staff – keep up the good customer service.
February 10, 2014
Rated 5.0 out of 5.0 by alff1 Great Hotel
Great Staff and Great Hotel, Always enjoy my stay here ..Keep up the Great Service...
January 14, 2014
Rated 4.0 out of 5.0 by Markzap Home away from home
Business brings me to the area very often and I always stay at the Holiday Inn Express. Great staff and a great place to stay. Plenty of good places to eat in the area. It's my home away from home.
January 11, 2014
Rated 5.0 out of 5.0 by Genevra09 Tasty breakfast/spacious room
Had a very pleasant stay at this Holiday Inn Express. The room was clean and spacious. The breakfast was definitely an upgrade over what I expected. My only advice to the management would be to place a larger sign for the hotel on Wayne Avenue.
January 2, 2014
Rated 5.0 out of 5.0 by Muskman Attentive!
A great stay. We had an issue with our AC. Instead of moving us to a different room, THEY FIXED IT. Imagine that, they earned our business. Thanks for a great stay.
December 27, 2013
Rated 5.0 out of 5.0 by smb2 Weary Travelers
We were driving from Arizona to Massachusetts for Christmas with family and encountered a snow/ice storm which made driving hazardous. We stopped at this HI location without a reservation and were warmly welcomed by the front desk clerk. She found us a room, and when we gave her our Priority Club card, upgraded us to a junior suite. The room was spotless, the beds comfortable, and breakfast was very good, all of which we've come to expect from Holiday Inn Express. We met several other people at breakfast who had to stop because of the weather, and all were happy to have found this excellent hotel.
December 27, 2013
Rated 4.0 out of 5.0 by lamenickname A OK
Place is very nice. Staff is very friendly and welcoming. Third floor smells like smoke, but thankfully the room did not. Breakfast was delicious! Wish they allowed pets!! oh -well
December 26, 2013
Rated 5.0 out of 5.0 by MR139 Great Sleep
Explained my situation and staff was understanding and accommodating. Needed day sleep bad after driving all night. Great to be a HIGH member.
December 21, 2013
Rated 4.0 out of 5.0 by dennyd Very good customer service and clean
We regularly stay at the HIE in Chambersburg, PA. The staff replies quickly to my emails and check-in is always smooth. The breakfast selections are fresh and hot, but could cater a few more healthy choices. The rooms are clean and roomy, with the mini fridge and microwave being a great feature when staying a couple of days. The staff from the top-down is A number 1!.
December 17, 2013
Rated 4.0 out of 5.0 by BusinessTravel247 Friendly helpful staff
Friendly, accommodating staff who assisted in a conference room for business meeting, extended checkout due to variable schedule, and were prompt and courteous on both check in and check out.
Clean room and bed covering on a comfortable bed.
November 24, 2013
Rated 5.0 out of 5.0 by YogaGirl Very Comfortable Stay!
My husband and I were in Pennsylvania to visit family not far from Chambersburg, and arrived around 9 pm with no reservation. Katie was there to greet us, and she was very helpful with finding us a comfy room, at a price we were happy with. She was also super friendly, as were all the staff we saw / talked with.
We had a nice suite, at the front of the hotel, which was quite nice for keeping tollway noise away. We heard ZERO road noise in our room. Since we had a suite, we were able to stay for four nights / days quite comfortably, with plenty of room to spread out, with easy access to our things. We brought / used our own pillows, since we had driven, so I can't speak to the pillow comfort, but the bed was very comfortable. I slept pretty well each night, which is saying a lot, since I generally sleep horribly at hotels. Not here, thankfully.
We took advantage of the complimentary breakfast each morning. My husband's favorite thing was the pancake maker! LOL. He was thrilled to be able to quickly "make" three pancakes each day. I took advantage of the healthier choices: eggs, bananas and apples, juice....okay, and ONE pancake.
The only slight "negatives", which I think another guest or two have mentioned, would be the dim lighting in the bathroom, and we did have a very faint smoke smell in the hallway and bathroom, but it never went into the suite / sitting area / bed area at all. We didn't even mention it to the staff, since neither of these "negatives" was that big of a deal to us.
Overall, we were QUITE happy with our stay, and will definitely stay here again when visiting the area.
November 21, 2013
Rated 4.0 out of 5.0 by Queenoftorts13 Opinion
This was my second night's stay at a Holiday Inn Express on my long trip. I arrived in the evening without a reservation and was received by the frindly front desk staff. I was assigned a smokefree room but when I opened the door there was a very strong smell of cigarette smoke. I immediately returned to the front desk and asked for a different room. The staff was very accomodating and gave me a wonderful, smokefree room. The room was large and clean and comfortable. I know you are using special light blbs but they are not conducive to make-up application in the bathroom. That would be my only complaint. Otherwise I had a very nice stay and will return. For a woman traveling alone HIE hotels are always comfortable and secure.
October 28, 2013
Rated 4.0 out of 5.0 by liftguy1 Noisey
My room was on the side of the highway and exit ramp. Truck noise woke me several times.
October 27, 2013
Rated 4.0 out of 5.0 by tmbelyea Good Experiences
I have stayed at this location twice for Business trips. Each stay has been enjoyable and pleasant. Great customer service and comfortable rooms.
October 23, 2013
Rated 5.0 out of 5.0 by ShoeGuy Great nights rest
I really look for a Holiday Inn Express as I travel. This hotel was no exception to the rule- spotless- comfortable- great staff-
Best Value I find...2-3 nights every week!
October 16, 2013
Rated 3.0 out of 5.0 by DFM4258 good property strange atmisphere.
People in lawn chairs out front of lobby drinking beer and hanging out. Rough looking crowd. This was my second stay and it was the same the first time around. At 144 a night you don't expect tailgating out front. Pretty low class.
Coulf have stayed here many times before but was always turned off by the tailgating atmosphere.
Not family friendly
October 6, 2013
Rated 5.0 out of 5.0 by travelfamilyUSA Perfect overnight!
We've stayed here several times before and, once again,HI Express Chambersburg met all our needs following a long day on I-95.
Easy access to I-95 with eating areas and supermarkets nearby. Our "King-sized room" was well appointed, clean, and modern in appearance. All utilities worked well and the Internet service was good. Staff were friendly and professional. Yes, we will stay here again!
October 6, 2013
Rated 3.0 out of 5.0 by Chuck55 breakfast area
went to get hot choc. at night and was told they don't leave it out, asked if they could get me a pkg. they said no! Again not reg. as a platium member or paper not left outside our door in the am.
September 30, 2013
Rated 4.0 out of 5.0 by DebB63 Nice stay
The room was nice, clean, and good bed. The service was really great. The manager knew we had special needs with my dad after I had made our reservations and he made the needed arrangements before I called back the next day to confirm. Wow I was impressed. Breakfast was yummy. We stayed for a week and enjoyed the visit. Only reason for not giving it 5 stars, the room was musty smelling, we put in our car fresheners in the air conditioning vent and that took the small away.
September 25, 2013
Rated 5.0 out of 5.0 by Bill01 Comfortable bed and wonderful service
Had a very pleasant stay, would not hesitate to stay again. The staff was very courteous and the beds couldn't have been more comfortable.
September 25, 2013
Rated 4.0 out of 5.0 by Azrael Great Staff & Service
For my family, a room is just a room. What makes us return to this hotel repeatedly is the great service by the staff. They are friendly, quick to respond to requests and or problems.
September 24, 2013
Rated 5.0 out of 5.0 by Wfrick Just Plain Right
Most hotel rooms get a few predictable things wrong, including:
1) The desk is right in front of the air system
2) The desk chair is WAY too low, making me use pillows
3) Flat sheets
4) Poor lighting
THIS hotel, however, got it all right, but they didn't just avoid doing the wrong things, they went above and beyond, adding nice touches, like:
- a warm greeting and a goodie bag on check in
- fresh-baked cookies at the desk, still there even at 9:30PM
- a good-sized refrigerator
- an outlet block mounted to the bedside table that even had USB ports!
- two soft and firm pillows of each type
- my bill under the door in the morning.
After taking a good look around and liking everything I saw, I actually went LOOKING for things wrong. I found only things that wee technicals, and barely wrong at that. The only possible things I could find were some slight signs of mildew around the caulking in the shower. That's it. , I could also have used a hook at the sink to hang my toiletries bag, but this is hardly something I missed. I also missed the very small sign for the driveway on first pass, but in all fairness, I was talking on the phone.
Rarely have I come across a hotel that gets it all right, but this is one of the best I've found. Stay here with confidence. I'll be back.
September 23, 2013