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Rated 4.6 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Great Place Great place to stay, and ease of every thing necessary to enjoy the night October 7, 2014
Rated 5.0 out of 5.0 by Nice hotel rooms clean, staff friendly and quick to respond to issues. Breakfast is the usual selection and taste. Pillows and bed were uncomfortable which was a surprise since we were in the same room as last year. October 7, 2014
Rated 5.0 out of 5.0 by Nice Place to Stay Very clean facility, comfortable beds, pleasant staff. Quiet room - very relaxing after a stressful day before arriving. October 5, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was very helpful and friendly to us, I believe they went above and beyond expectations. The room was perfect, large, clean and comfortable. October 2, 2014
Rated 5.0 out of 5.0 by Would stay again I prefer HI Express, even though there were other nearby options. Always have a wonderful stay. October 2, 2014
Rated 5.0 out of 5.0 by Long work days This stay i put in 70 hours of work in 5 days, Staying at the hotel kept me going strong. September 30, 2014
Rated 5.0 out of 5.0 by Business stay Recently stayed at the Holiday Inn Express and Suits in Hamburg, NY for business. The hotel was clean and I was happy with my room and the service provided. The wifi accessibility was an added plus, along with the great breakfast options each morning. September 29, 2014
Rated 5.0 out of 5.0 by Relaxing stay at HIE during family funeral The Hamburg Holiday inn express was excellent. Upon arrival I had internet reservations for Thursday, Friday and Sunday. Saturday was booked due to football game. The Lady at front desk said bring in your luggage and she booked us all for nights. We were in WNY for a funeral and move. The 4 nights booking resulted in a relaxing stay. General note the HI internet site is hard to use for members. The "not a computer" verification is no good for us dyslexic folks. I am calling Hamburg direct in the future. I forgot the garment bag, one phone call to HIE Hamburg and the bag is here in Easton. Thank you. Keep Smiling Letro September 26, 2014
Rated 5.0 out of 5.0 by Buffalo Bills Season Ticket Holder from Ottawa We come to this hotel for two nights for every Bills Home Game. And we LOVE staying here. The staff is wonderful, the rooms spotless. And it is very easy to get to Ralph Wilson Stadium from this location. September 26, 2014
Rated 5.0 out of 5.0 by Football Weekend Staff was great. Room was nice. Not too far from the Bill's stadium. September 25, 2014
Rated 5.0 out of 5.0 by Great service, nice rooms. Amenities were as decscribed My brother blocked rooms for his wedding, and I was happy to find that all of our rooms were on the same floor and very close to each other. The room was fine, but we spent relatively little time in it. I was travelling with my two children, ages 9 and 6, so we made use of the pool. I realize the pool rules are for liability purposes, but the rules require two adults be present when using the pool. Fortunately for us, other members of my family were also staying in the hotel, but not every family travels with more than one adult. Had my brothers not been with us, my kids would have unable to use the pool, despite my attentiveness. The hot breakfast was a nice feature, as was coffee available throughout the day. September 23, 2014
Rated 4.0 out of 5.0 by Great Breakfast Holiday Inn has one of the best breakfasts around. Great variety and very tasty! September 22, 2014
Rated 5.0 out of 5.0 by Very accomadating Perfect location to where I needed to be. The beds were very comfortable to sleep in and I felt safe there. Breakfast was very good and offered a wide variety of foods to eat. September 21, 2014
Rated 5.0 out of 5.0 by Trip to Niagara We were on our way to Niagara Falls Canada and this was the last stop before getting there. We arrived late afternoon and were assisted with finding a great place to eat just down the road and the next morning were given directions on the easiest way to get to our destination. The staff was more than helpful. The room was very spacious and clean, the grounds were well kept and the lobby was nice. Breakfast the next morning was as expected. We did not use the pool area.We would stay here again. September 20, 2014
Rated 1.0 out of 5.0 by No Brown Sugar for My Oatmeal I was disappointed and tossed my oatmeal -- why -- no brown sugar -- I asked, the kitchen aid said, "no brown sugar." I asked at the front desk - "no brown sugar" "why" "because we told to no longer serve it" So what's it all about????? September 19, 2014
Rated 5.0 out of 5.0 by Great location. Great Hotel When driving East on the NY State Thruway, if it is getting time to pull over for the night, I recommend staying at this hotel. The next area which has lots of hotels and restaurants is 150 miles away in Syracuse. Sure there are other hotels at various exits but Hamburg and Syracuse are really the best areas in my opinion. The Holiday Inn Express is a great hotel and IMO the best in Hamburg. Clean, Comfortable and Convenient September 18, 2014
Rated 5.0 out of 5.0 by Great experience but a little expensive Everything was great. Nothing to complain about. I would recommend this to others if they are willing to pay the price... September 16, 2014
Rated 3.0 out of 5.0 by loud Although the facility was minimally filled, we woke at 1 am to the sound of someone checking in next to us. The noise was extremely loud and when I contacted the front desk I was told that it was a "great big family with a roll away bed". Why in the world were they placed right next to us when there were plenty of open rooms and why in the world would Holiday Inn allow a check-in at 1 am? No consideration for guests who had the courtesy to arrive at a decent hour. I have no reason to stay at Holiday Inn in the future. There are plenty of hotel rooms available. September 16, 2014
Rated 1.0 out of 5.0 by Usually great, but not this time I stay at this hotel usually weekly. Everything is always wonderful. Apparently I was put in a room with a known sewer issue. It was a rude awakening to wake to the smell of sewer at 6am. The staff knew about the issue and indicated the measures taken to resolve the issue had not worked. I asked not to be put in that room again. I will continue to stay at this establishment and encourage others to try it! September 15, 2014
Rated 3.0 out of 5.0 by Great Hotel Good place to sleep while working in the area, Had large rooms and nice friendly staff, Just wished they had better breakfast options but it was a good place to stay and i will be returning in the near future for work again. September 14, 2014
Rated 5.0 out of 5.0 by Great overall Everything was clean and well kept. My issues were addressed promptly by staff. Breakfast could have been better if the offerings changed a little. The egg choice was different only 1 day while I was there for 1.5 weeks. The other varieties were good (meat, pancakes, cinnamon buns, cereal, muffins, etc). September 13, 2014
Rated 5.0 out of 5.0 by my stay This hotel is an excellent value. Staff were very nice September 11, 2014
Rated 5.0 out of 5.0 by Great service We were on a holiday to Niagara when we stayed at the Holiday Inn Express. The hotel is reasonably priced, with very clean rooms, parking, wi-fi and free breakfast. It was extremely convenient, and the hotel staff was quite friendly. September 11, 2014
Rated 5.0 out of 5.0 by Nice stay Good Breakfast very early and coffee all day long. September 5, 2014
Rated 5.0 out of 5.0 by Good stop Great stop, very clean room and good breakfast choices. The fitness room was typical with a few machines, but got the job done. The only thing they need is an ATM machines September 4, 2014
Rated 4.0 out of 5.0 by Nice Hotel Overall this Hotel was very clean and nice. They had a reasonable variety for breakfast items. The only issue we had was an issue with using their internet service that was not able to be resolved while we stayed there. It was probably just a fluke and I don't hold it against the hotel. We would recommend this hotel to anyone and we would definitely stay there again if we are ever back in that area. September 1, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, well maintained property Highly recommended............................................................................................................................................................................................................................................................................................................... August 30, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel We were visiting a friend in the area, and the hotel we stay at before this recommended the hotel. The hotel from what i was told is pretty brand new and the staff and accommodations were wonderful. I would recommend this hotel to anyone staying in the area. Plus you get breakfast which is a plus August 26, 2014
Rated 5.0 out of 5.0 by clean, modern, comfortable, safe Hotel and guest room were in perfect condition. Bed was very comfortable. Wide selection of hot and cold breakfast foods. August 21, 2014
Rated 5.0 out of 5.0 by Excellent decor Our room was clean/fresh/spacious...all amenities were exactly what was needed after a 4 hour drive...extremely comfortable bed August 21, 2014
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