Rated 4.6 out of 5 by 78
Rated 5.0 out of 5.0 by ymlljcd Outstanding Service
From the front desk, to the breakfast crew, including housekeeping - everyone was so friendly and helpful. It was great to see familiar faces at our check-in and throughout our stay.
January 15, 2013
Rated 4.0 out of 5.0 by Jigi Exlempary Staff and Service
The desk staff were pleaseant and efficient. I recommend this venue with great confidence.
January 5, 2013
Rated 5.0 out of 5.0 by srcitizen Delightful in all areas
Loved gift packs for priority members. Well appointed. Extremely user friendly. One of the nicest "hotels" we have stayed at in relation to staff support, cleanliness, and convenience. Loved the weekend pricing
December 15, 2012
Rated 5.0 out of 5.0 Will come back
Clean, free internet, parking and breakfast
The only comment I have is regarding the bed size. We booked a Queen room with 2 queen beds, but I think the bed is actually a double bed size not queen size.
December 1, 2012
Rated 5.0 out of 5.0 by cat123456 exceedingly nice and helpful staff
This is a brand new hotel and everything was sparkling clean. We were very impressed by Crystalyn at the front desk who went above and beyond to be pleasant and helpful.
November 30, 2012
Rated 5.0 out of 5.0 by Don13 Thanks for all the hard work!!
The hotel staff was extremely professional, friendly, and helpful which makes for a great start, followed by clean comfortable room. Having a great stay like this one makes being away from and doing business that much easier.
November 21, 2012
Rated 5.0 out of 5.0 by dkaczynski Always a great stay
I stay at this hotel for business 3 times a year for multiple days at a time. Front desk staff is always pleasant and helpful, breakfast area is terrific, maintained and replenished wonderfully and always has great selection. Rooms are very clean, well maintained and comfortable. I always look forward to coming back!
November 14, 2012
Rated 1.0 out of 5.0 by NWS82 Terrible staff, overpriced, drunk clients, dirty rooms, too close to Interstate
Do not stay here. Most expensive and most poorly run Holiday Inn Express & Suites I have ever stayed at. The staff was indifferent and ill informed - barely even said hello when I arrived even though I am a gold member of the chain. The room was not clean and there was a smell of cigarettes in the hall. Noise from the Interstate 90 very loud. The hotel was full of drunk people who were staying for a Buffalo Bills game (memo: know the Bills schedule to avoid on those dates). The food was not hot. I will never stay here again. Suggest the Holiday Inn Express & Suites in Victory, NY - much better run! (Beware of the Erie PA Holiday Inn, its not too great either, though a much better price point than Hamburg)>
October 29, 2012
Rated 4.0 out of 5.0 by Don9195 Beds were very comfortable
Beds were very comfortable, flat screen TV, bathroom was large and amenities were clean. Would recommend this to any traveler.
October 25, 2012
Rated 5.0 out of 5.0 by JillC High standards, excellent customer service
It was fairly new when I stayed there during a family reunion. It was fantastic. Loved the breakfast, facilities, room, customer service. It was one of the cleanest hotels I've stayed in. Great experience.
October 5, 2012