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Rated 4.1 out of 5 by 54 reviewers.
Rated 5.0 out of 5.0 by Excellent stay For my first stay at a Holiday Inn hotel this was a very pleasant experience. The location was perfect, close to the subway and bus stations in St. Pauli district. The room and common areas are very clean and the staff is polite and discreet. We needed a third bed and the room was ready on our arrival. The shower of this room is my favorite from all my trips! June 23, 2014
Rated 4.0 out of 5.0 by Gepflegte Atmosphäre und Freundlichkeit Wir waren jetzt zum dritten Mal in diesem Hause. Wieder hat fast alles gepasst. Aber immer noch gut: Die Freundlichkeit im Umgang mit dem Gast. June 15, 2014
Rated 5.0 out of 5.0 by Rundum sehr gut Bedingt durch die sehr zentrale Lage konnten alle Sehenswürdigkeiten in kurzer Zeit zu Fuß erreicht werden. Als Ausweichmöglichkeiten ist auch der ÖPNV gut zu erreichen. June 12, 2014
Rated 4.0 out of 5.0 by Great location and good breakfast. In summer you can sit outside in a little, tranquil courtyard and enjoy your breakfast. Convenient location to all attractions: Reeperbahn, harbor, inner city and don't miss the park "Planten & Blomen" it is a beautiful park in the middle of Hamburg and a 5 minute walk from the hotel. June 10, 2014
Rated 5.0 out of 5.0 by great location and helpful staff The location is great, the staff was very helpful and polite, the bathroom was also very modern and comfortable and the cleanliness was good in the hotel overall. The internet was not very well envisaged and it is irritating how complicated it is to use it. Every single time you must enter a very strange user name and password and also it is slow. The choice of food for breakfast should be widened for this kind of a hotel. June 9, 2014
Rated 5.0 out of 5.0 by Excellent hotel helpful staff This is an excellent example of HI express, stayed in many and this is one of the best, great service, good choice of breakfast, immaculate rooms, close to city centre. May 21, 2014
Rated 3.0 out of 5.0 by 3 Jungs in Hamburg Zu dritt im offiziellen 3-er Zimmer war's für nicht mehr ganz so junge Herren doch sehr eng. Das Doppelbett war sehr weich und nicht allzu gross (wenn man nicht mit dem Kollegen kuscheln will), dafür entschädigte das sehr schöne und geräumige Bad und natürlich das Top-Frühstück! Auf der Strassenseite war es bei offenem Fenster etwas lärmig.., dafür Top-Lage. May 8, 2014
Rated 3.0 out of 5.0 by Tolles Städtereisen - Hotel mit ein paar "Kleinigkeiten" Eigentlich ist das Hotel super! Postiv: Lage, Sauberkeit und Personal Negativ: Frühstücksraum ist viel zu klein / keinerlei Abwechslung beim Frühstücksangebot / für kleine Leute #Kinder# sind die Brötchenkörbe viel zu hoch und uneinsehbar plaziert / Sauberkeit während der Frühstückszeiten #Personalmangel?# / Kleiderschrank ist für 2 Pers. für mehrere Tage viel zu klein > man musste aus "dem Koffer" leben April 25, 2014
Rated 5.0 out of 5.0 by Wie ein Hotelgast gefühlt...richtig Wohl. Seit Jahren sind wir zwischenzeitig Gast in diesem Hotel und fühlen eine Herzlichkeit die schon beim Einchecken beginnt...Freundlich-Hilfsbereitschaft und nicht zu Vergessen ist, der sehr gute Service. Moin, moin wir kommen gerne wieder. March 26, 2014
Rated 4.0 out of 5.0 by Internet is very slow Stayed again in this property and again is the internet too slow to work. March 17, 2014
Rated 5.0 out of 5.0 by High standard High standard rooms with very comfy beds! The hotel felt new. Nice bathroom! February 9, 2014
Rated 4.0 out of 5.0 by Good room size and very good service A well located clean property. Reception team pleasant and very helpful. February 9, 2014
Rated 3.0 out of 5.0 by Not Great - WLAN didn't work, TV Issues, fungus in shower People were nice, breakfast okay. WLAN didn't work in my room. TV channels occassionally disconnected - annoying watching TV Fungus in shower. No bath-tub :( January 18, 2014
Rated 4.0 out of 5.0 by Great value for money Easily accessable from hamburg center, friendly staff, good service and comfy modern rooms! January 9, 2014
Rated 3.0 out of 5.0 by Service not good enough One day without house keeping service. One duvet was not thick enough and in the night it was little bit cold. The water cooker was not cleaned and the cooked water had a bad taste. January 2, 2014
Rated 5.0 out of 5.0 by Great Staff My family stayed in two rooms in this hotel for 3 nights from the 4th December. The hotel and rooms were spotless, cleaned every day by lovely staff. We had to stay an extra day (lucky us), due to the air traffic control strike, we were not in the hotel at the time our flight was cancelled for the second time, but the lovely lady on reception, Janine, had checked on our flight and seen it was cancelled and made sure that we had rooms for the extra night. We were very grateful for this. All of the staff were fantastic, and I would recommend this hotel without hesitation every time. I would certainly return. My only negative is that the bed was very uncomfortable, but that certainly would not stop me returning. Stayed December 2013, travelled with family December 16, 2013
Rated 4.0 out of 5.0 by Generally good experience on edge of Reeperbahn, good soundproofing The hotel location was good, close to Reeperbahn and to metro station. The room facilities were generally good but mean on bathroom products and tea/coffee facilities. The bed was comfortable and the shower was powerful but the duvet cover was too small and the towels were stiff and on the small side. Breakfast was fine and the staff were very nice. Overall happy with experience but nothing exceptional. December 11, 2013
Rated 4.0 out of 5.0 by Clean and friendly hotel Found staff very polite and helpful. Rooms very clean and even though hotel was full heard no noise at all. Its great that they serve breakfast until 11 30am over the weekend which proved to be very popular but still able to get a seat. Hotel was very central with easy access to the underground. We are looking at coming back next year during Xmas Market time and will book this hotel again November 21, 2013
Rated 5.0 out of 5.0 by Great service, comfortable and clean room, good breakfast A short stay of two nights but it was enough to be able to say that this hotel was excellent in all manner of ways. Location, service and helpful staff, room quality, cleanliness, comfortable bed, excellent breakfast, fast and efficient check in/out were all first class. Great value for money. I would recommend this hotel to anyone and will stay here again if ever I'm back in Hamburg. October 30, 2013
Rated 3.0 out of 5.0 by Decent room, hotel understaffed +: Excellent location for Reeperbahn Festival. 5th floor room quite nice. -: Room safety box was broken and could not be fixed during three nights' stay, even after several requests, so service and attention to details were not great. No or not enough umbrellas available for hotel guests when raining. Wireless Internet connection was very slow for 2013. No welcome gift, not even free water, for IHG Gold/Ambassador Card holder. Last night, when area crowded due to the festival, was totally overpriced. September 30, 2013
Rated 4.0 out of 5.0 by Good location and reasonable price Nice location and close to the centre of the city. September 30, 2013
Rated 5.0 out of 5.0 by Always a pleasure to stay I had been in this special located hotel very often - for business reasons as well as for leisure. It is always a good experience with nice and smart staff and a good value for the money. One and only negative point during my last stay was that I got a standard room nearby the elevator (although I mentioned that I want one far away from the engine room) instead of one of the silent and special "Rewards Club" rooms. Hopefully this will have been changed during my next stay. September 24, 2013
Rated 4.0 out of 5.0 by Good hotel. Good location Comfortable room. Good location for tourism. Breakfast is included, continental with variety (I would suggest to include a toaster for the bread). I strongly recommend this hotel. September 17, 2013
Rated 4.0 out of 5.0 by Hotel and Location Upon arrival the staff were very welcoming and dealt with the checking in in a very quick manner,The room whilst small was clean and tidy with all the amenities required for a short stay.My only criticism of this hotel would be that the breakfast room was rather small and would not be able to accommodate all the guests at one sitting and therefore creating a queue and unlike other Expresses I have stopped in there was no hot food available at breakfast.With that criticism aside I would not hesitate to stay at or recommend this hotel as it is in an ideal location with attractions in easy walking distance.In a ranking out of 10 I would give this hotel 8 and the reception staff 10. September 7, 2013
Rated 4.0 out of 5.0 by Warm welcome and excellent location We stayed for a weekend to watch a musical and stroll around Hamburg. The hotel is perfectly in situ for a start into town. Even though the building is close to a major road, no noise disturbs your sleep. The team is very friendly and helpful in all respect. Thank you and I am looking forward to staying there again should my plans lead me to Hamburg. August 23, 2013
Rated 4.0 out of 5.0 by Room was verry clean and modern! Verry good location. Close to the Tube and also close to all the sightseeing locations. July 28, 2013
Rated 5.0 out of 5.0 by Great location and friendly service I stayed four nights and found the staff to extremely courteous, efficient, friendly and receptive to the guest requirements. The hotel was impeccably clean and the rooms well maintained as is the hallmark of most Express by Holiday Inns.. The energy saving measures of controlled lighting etc was greatly appreciated. The location of the hotel is excellent. St Pauli is a tourist hub with the port close by as are many other tourist spots. The St Pauli U-bahn is right there making commute a breeze. An excellent stay and a warm thank you to the staff. I strongly recommend this hotel for tourists and people on business June 26, 2013
Rated 4.0 out of 5.0 by Great Service, but poor bed We stayed one night in Hamburg and enjoyed a great service at the receiption during welcome as also when leaving. The only disadvantage was the very small bed in our hotelroom, which was surely wide enough for one person, but not for two. In addition this bed offered only one mattress and only one blanket for the two of us. Recommendation is to ask in advance before booking ! Breakfast was OK for this price, also the rest of the room as also the bathroom was clean and very comfortable. Though heading to the street also the room was very silent. The parking garage is a little bit narrow - especially for bigger cars, but cheaper than any other parking lot near by. June 25, 2013
Rated 4.0 out of 5.0 by Empfehlenswert Vorteil:: - Excellente Lage in Hamburg (Alster, Reeperbahn, Landungsbrücken in gehbarerer Reichweite), sofern man nicht gehbehindert ist. - Excellente und freundliche Mitarbeiter - Gutes Frühstück (bei Sonnenschein mit Plätzen auf Terasse) - Abgesicherte Bereiche (besserer Schutz vor Diebstahl) - Zufriedenstellende Zimmergröße - Sehr gute sanitäre Einrichtung - Durch Aufzugverfügbarkeit auch für Schwerbehinderte geeignet Nachteil: - Etwas hellhörig (wennn andere Gäste etwas lauter sind - Reeperbahn in Wurfnähe !!) - Sehr enges Parkhaus mit wenig Stellplätzen, wenig geeignet für grössere Fahrzeuge (es kann aber Parkhaus gegenüber mitgenutzt werden, dies wäre auch zu empfehlen!!) - Kein Fitnessraum Angebot June 20, 2013
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