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Rated 4.1 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Nice Parking lot is a retail complex and access to hotel is not ideal, but it was free. May 29, 2014
Rated 3.0 out of 5.0 by expected better bed was soft and dipped in the middle - not a comfortable night's sleep. Room had old style (flickery# crt tv - surprised by the old #small screen) tech. Staff efficient and helpful. Breakfast very reasonable. May 29, 2014
Rated 4.0 out of 5.0 Good weekend! Generic hotel but staff were particulate helpful, especially Ian who went out of his way to help me who my travel arrangements whilst staying in Hamilton. May 28, 2014
Rated 3.0 out of 5.0 by This hotel tried so hard but just couldn't compete with other hotels. Room Quality - 2.5/5 There was a distinctly stale smell when I entered the room, although there was a good chance this was caused by the rooms prior inhabitants the cleaning staff could have solved this with a quick squirt of air fresher. Alternatively (like I did) they could have opened the window for a bit. Apart from the smell the room was clean and we'll turned down. The bed was comfy as was the sofa to sit on. Wifi was available in the room and a speed test showed 14mb down and 1.7mb up, a very impressive speed test. Unfortunately the walls were very thin and I was able to hear (and probably could have joined in) with everything my neighbors said. The major let down to this room was the television which I would rate as unusable. The television was an old CRT box which not only had bad colour distortion from the speakers but also had a horrible flicker, years ago my eyes probably could have dealt with this but with the onset of plasma, lcd and led TVs my eyes couldn't cope and I listened to music on my tablet instead. Customer Service - 5/5 It's hard to rate Holiday Inn on customer service as they are not only always similar but also always excellent. I am looking forward to one day walking into a Holiday Inn and have a moody and grimacing person greet me, this way I know that Holiday Inn have actually employed human beings instead of perfecting customer service androids. So for now, as usual, service with a smile. No mistakes. Perfect. Food and Drink - 4.5/5 I treated myself to breakfast as it was the last day of my trip. The range of food presented on the free breakfast was excellent (again as expected from Holiday Inn) and I enjoyed a leisurely relaxing morning in the restaurant. The evening before I did want a bottle of water, unfortunately the bar was only equipped with 500 ml bottles and nothing larger. Although this was no issue it was just a little disappointing. However a working ice machine was available and clean so points for that! Local amenities and Car Park - 4/5 The hotel is situated on a major roundabout about half a mile from town, it would be an easy walk for anyone wanting a quick shop or to sample the night life. However in the same area there is a full retail park featuring a cinema, supermarkets and all sorts of other retail outlets. There are also a number of big restaurants like Nandos, Franky and Bennys and Chiquitas to name but a few, you can spend a bit of time shopping and then go for a meal and still be only a 2 minute walk from your room. The car park for the hotel is shared with the retail park so there will be plenty of parking to be utilised unless you arrive on a particularly busy day, like my bank holiday Sunday arrival. May 8, 2014
Rated 5.0 out of 5.0 by Holiday inn express hamilton Excellent,nice place staff are a credit to the company made really welcome nothing is too much trouble for them May 6, 2014
Rated 3.0 out of 5.0 by Repeat Customer I like Hamilton - staff are nice, location is great with cinema, pubs, swim pool, shops all in walking distance - and stay here once a month. On this occasion the room was too hot to sleep which is a big negative. Shower pressure was very poor but this has not been a problem on previous visits. May 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Hamilton Nice place really friendly staff excellent location &facilities recommend this hotel April 28, 2014
Rated 4.0 out of 5.0 by Good location for Business A good, clean Holiday Inn Express in a good location for seeing customers in and around Glasgow. The staff at the hotel were very friendly and helpful (even when I 'phoned to request a copy invoice...), the rooms were clean and comfortable - the only let down was the rather poor breakfast, despite which, I will use this hotel when I'm next in the area... April 23, 2014
Rated 5.0 out of 5.0 by Staff Just a great place to stay. Hotel staff were so help full and full of information. Food was ok for the price. Free car parking. Free WIFI what else could you want for the price. Only downside had to pay for drinks. Cant have everything I guess. Well done mostly to the staff. April 3, 2014
Rated 4.0 out of 5.0 by Car Parking.. Car parking is on the shopping car park, park near 'next' or as close as you can get to the hotel. Some fair eateries on the retail park which is handy. April 1, 2014
Rated 3.0 out of 5.0 by Number 53 After staying at your hotel on a number of occasions I found the reception staff were very rude on the last occasion I stayed there I asked them to put my points on my account and was told very rudely that they couldn't do that and I would be better to have a snack instead March 31, 2014
Rated 3.0 out of 5.0 by Everything you need for one night stay but get breakfast elsewhere!! Lovely hotel, clean and tidy. Would recommend it for location too. Only fault, breakfast! We came down at 830. No bread, no plates and no tables. Only hotel I've ever stayed at that doesn't serve bacon in the morning? ! There only seemed to be two ladies trying to see to everyone's demands. March 27, 2014
Rated 3.0 out of 5.0 by Noisy Saturday night experience We stayed as a family, 2 adults and 2 under 12s over a weekend. Friday night was very quiet in hotel but Saturday was not. We were all woken up constantly between 1-3pm to which I had to call hotel reception to complain about the noise at 3am. Not a good experience and to be mindful off if booking a Saturday night. We have stayed in Aberdeen City Centre HIE previously and experienced a pleasant quiet stay. Unsure if I would return here to Hamilton HIE after our experience and was disappointed that no mention was made regarding our call at 3am to reception when checking-out. March 22, 2014
Rated 4.0 out of 5.0 by nice hotel Nice rooms with firm beds & options for the firmness of pillows. Big window so could see your surroundings. Not quite as good if light sleeper & near lifts as can hear them dining when they reach your floor. March 21, 2014
Rated 3.0 out of 5.0 by Great Staff very helpful Well placed and excellent value. Unfortunateltly compared to many other Holiday Express's that we have stayed in the bed was very soft and has resulted in a very sore neck taht I am still suffering from a few days after. Friends staying same night had same problem New Mattresses needed and then 10 out of 10. March 19, 2014
Rated 5.0 out of 5.0 by Great value for money We stayed here at a busy weekend, the staff were great and even although Sunday morning breakfast was extremely busy the staff coped brilliantly! Great atmosphere in the bar area of a night time,very relaxed and friendly,rooms very comfortable and clean. Haved used holiday inn express twice now and would definitely look there first when booking time away again. March 19, 2014
Rated 5.0 out of 5.0 by Excellent stay Excellent overnight stay at the holiday inn Hamilton, friendly and helpful staff, clean and comfortable room, great facilities in a good location. Would definitely recommend this hotel. March 19, 2014
Rated 5.0 out of 5.0 by hamilton has great staff I have to say the two young ladies on the front desk were exceptional(sorry i don"t know their names)they helped with my parking(big van)were polite and efficent.Thank you both. March 18, 2014
Rated 5.0 out of 5.0 by Nice couple of nights Staff, accommodation, breakfast all excellent. Only slight niggle slight noise from night club, but not enough to put us off coming again. Well done! March 17, 2014
Rated 5.0 out of 5.0 by Excellent location & breakfast bonus Fantastic location, walking distance to town centre. Situated within a retail area also with restaurants and shops. Just by the main motorways so easy to find and explore area. Hotel was clean our room was big, and breakfast was an added bonus in the morning. We enjoyed our stay. March 13, 2014
Rated 3.0 out of 5.0 by Basic Regular visitor to this hotel for the amenities around the hotel as everything from resturants to cinemas are within walking distance the only downside to this hotel however modern it looks is the poor quality TV's & channels provided in the rooms they really need updating. March 8, 2014
Rated 2.0 out of 5.0 by nice hotel, bad location This hotel is new and pretty good. But come the night time, the big nightclub next door kicks off and we had no sleep. Doors slamming, cars racing, drunken people fighting and screaming. We got a refund and went elsewhere. Wouldn't recommend fir peace, quiet or families. March 8, 2014
Rated 5.0 out of 5.0 by lovely clean room and friendly staff Bed comfy.staff lovely well mannered and polite.very clean.nice sized rooms and great location March 7, 2014
Rated 5.0 out of 5.0 by second to none I have stayed at every hotel in Lanarkshire and I categorically state the holiday inn express hamilton is head and shoulders above all the rest ! If u want to stay at a hotel with free wifi free breakfast and excellent transport links not to mention wonderful service from friendly and courteous staff then stay at holiday inn express hamilton . February 13, 2014
Rated 4.0 out of 5.0 by Convenient Locaation The only downside of the stay was the soft mattresses that folded into the middle. We had been there the previous week and had to ask to have our mattress changed for the same reason. New mattresses please. February 12, 2014
Rated 4.0 out of 5.0 by Great staff who look after you Value for money. Great staff with a great manager in Mark February 8, 2014
Rated 5.0 out of 5.0 by Great place to break a journey. Stopped for the 2nd time in Hamilton to break the journey from the Midlands to Aberdeen. Great people to check in & out. Breakfast with lots of options. Left glasses, called and returned following day! Great hotel & many thanks. February 8, 2014
Rated 2.0 out of 5.0 by Uncomfy and too warm Arrived at hotel and could not believe our luck. Everything you could need around the hotel for a family of four. The hotel reception was excellent and check in really easy. Then come night time we could not get the room cool enough. The room was laid out nice and was spacious and lovely shower........ The main bed was awful you had to cling to the side to stop your body moving I to the centre as it was so soft and all springs past there best. The sofa bed was perfect for a two year old but not really a great bed as we all ended up On the sofa bed as was better than main bed woke up sore and dehydrated from the heat to go down stairs for breakfast were some over done sausages awaited us with two crusty/ stale pastrys. The cereal was the best option. I would stay Again as it was nice overall hotel think our Room was Poorly located as when window opened two inches the road noise was too loud. The bed was past it's best. If we had a good bed and cooler room and better breakfast selection all good. February 6, 2014
Rated 5.0 out of 5.0 by Excellent breakfast The breakfast was great. I had fresh fruit, yogurt, weetabix with fresh milk, sausage with scrambled egg & beans, wholemeal toast, tea and finished off with a croissant. What is there to complain about? I was able to park for free in the ASDA car park next door to the hotel. The room was clean & warm and the bed and pillows were really comfortable. Will definitely stay again if in the area. February 4, 2014
Rated 4.0 out of 5.0 by Friendly staff good clean rooms Holiday inn Keith Street is located just two minutes from the M74. It has a cinema less than 2 minute walk where you get discount as a guest of the holiday inn. There is no shortage of restaurants within a short walk. February 2, 2014
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