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Rated 4.6 out of 5 by 185 reviewers.
Rated 5.0 out of 5.0 by comfort and frienliness my husband and i had a nice pleasant stay at the holiday inn express the staff at the front desk was very very friendly at check in and check out through out our stay everyone very nice and friendly helpful if needed anything Joe July 14, 2014
Rated 5.0 out of 5.0 by Great room and great service Everything great. I would like to see a little better breakfast bar. Better food choices. July 14, 2014
Rated 5.0 out of 5.0 by GREAT hotel We have stayed here twice now and will again soon- as it is close to the Veterans Medical Center in Hampton VA. The staff is SUPER- the rooms nice and clean- and they put us extra firm pillows in the room for us. The breakfast bar is wonderful- hot- fresh and always neat. The lady that takes care of it is great and keeps everything cleaned up- and filled up. The front desk staff is great and Sharon even remembered us from our first stay- she is great. The manager Lori took the time to come and chat while I was at breakfast- and she is kind and caring- yet professional. IF you need to be in the Hampton area- THIS is the place to stay- convenient- clean- comfortable- quiet- great nights sleep and stay. July 13, 2014
Rated 5.0 out of 5.0 by customer service They we very friendly and quick check in even though I was early! I only hit one star for food but that was a accident. Food was pretty good. Could be just a little warmer but good variety! July 13, 2014
Rated 5.0 out of 5.0 by Great Choice for Area Stay This HI Express epitomizes the Holiday Inn brand. It was everything we expected - all the amenities and service we assumed would be provided. We look for Holiday Inn Express in many of the cities we go to because we know ahead of time that it will be a good stay. This particular hotel lived up to what we always expect. July 12, 2014
Rated 5.0 out of 5.0 by Great Customer Service Outstanding staff throughout the hotel.they were courteous and sttentive my requests and resolved any issues I had. July 11, 2014
Rated 5.0 out of 5.0 by Management and Staff Having stayed at this ficility many times, The attitude of management and staff remains outstanding. This forms the basis of a pleasant experience for me. July 7, 2014
Rated 5.0 out of 5.0 by RELAXING, The staff was approachable and very attentive to my needs. The persons that I had contact with made me feel at home and provide me with information that was very helpful .I would like to thank the staff for their professionlism and courtesey Thanks to Charlie and Darrell. July 5, 2014
Rated 5.0 out of 5.0 by Good breakfast choices Comfortable room, close to the conference site. Staff was excellent. July 5, 2014
Rated 5.0 out of 5.0 by Good value for business trip Quality hotel with very clean, comfortable rooms. Staff was very welcoming on my check-in and my check-out was a breeze. Standard contintental breakfast was well stocked and appetizing. The only down side was the fitness center. The equipment was worn and outdated. July 1, 2014
Rated 5.0 out of 5.0 by Caring Staff Everyone was very caring and attentive to guest's needs. June 26, 2014
Rated 4.0 out of 5.0 by Hampton Wedding We thoroughly enjoyed our visit to Hampton, VA (June 18-20, 2014) for our niece's wedding. The Hol. Inn Express is our "go to" hotel when we are travelling. We can depend on great service from the staff & great breakfasts, & this hotel was no exception. June 23, 2014
Rated 5.0 out of 5.0 by Nice room decor The hotel was a "last minute" book so we could be closer to family. We were welcomed in a friendly manner. When I needed to inquire where something was located in town, the staff gave excellent directions. I really liked the room decor as the "closet" was a real closet and the fridge was hidden behind a nice door that was built in with the closet. The only "down" side if you want to consider it would be no Disney Channel on the TV for little ones. Nickelodeon and PBS were available. If you don't have little ones it's not an issue. The overall hotel experience was 100% and we had stayed in 3 other hotel chains during our 2 week trip on the east coast. June 23, 2014
Rated 5.0 out of 5.0 by wonderful hotel The hotel is beautiful and very clean. Breakfast was amazing with fresh fruit juice that was not watered down . Thank you for an amazing stay. June 22, 2014
Rated 4.0 out of 5.0 by Convenience Hotel in a very convenient location to shopping areas, coliseum and university. Easy to find from the interstate June 21, 2014
Rated 5.0 out of 5.0 by great service the front desk crew are the best especially sharon, her energy is contagious. June 19, 2014
Rated 4.0 out of 5.0 by Friendly Staff and Good Location Halls and room were a bit cramped, but otherwise, it was a good hotel. Breakfast is popular; seating can get sparse. June 19, 2014
Rated 4.0 out of 5.0 by Comfortable stay for reasonable price The room was clean and comfortable, bathroom well supplied. The iron in the room had some melted fabric on its surface, but upon request was quickly exchanged for one that was clean and usable. The breakfast was forgettable -- eggs looked sad and tasted artificial, and even the hard-boiled eggs weren't fresh but frozen. Minimal gluten-free options -- if you must eat GF, bring your own food. June 19, 2014
Rated 4.0 out of 5.0 by Smoking policy. I paid extra for a non-smoking room; however, the first thing I noticed when I entered the room was stale cigarette smoke. June 17, 2014
Rated 5.0 out of 5.0 by Aplus I stay at different Holiday Inn hotels from DC to Rhode Island and this is by far the best hotel!! Service, rooms, staff & variety of breakfast choices. The only thing that was not up to par was the ELEVATORS. They was old, dirty & outdated. They definitely did not belong to the rest of the hotel. June 16, 2014
Rated 5.0 out of 5.0 by Great customer service Our third st as y at a HIE property and we are truly impressed. The staff is wonderful. The breakfast selections great and at each location kept stocked and clean. The rooms are roomy and clean. The only negative was we asked for additional pillows and they were "smushy" not firm. But nothing else wrong and we got great nights sleep in comfortable bed. Try it- you'll like it!! June 15, 2014
Rated 5.0 out of 5.0 by Clean and comfortable facility I stayed at this Holiday Inn Express because my son had a basketball tournament. Upon checking in I was greeted with great customer service. The attendant (Daryl) was very welcoming and smiled they entire time. I was told everything I needed to know right on the spot at check-in. At breakfast everything was nice and clean. One of the attendants (Wanda) was very nice and asked if I needed a refill on my beverage even though the breakfast bar is self serve. She noticed I had two small children with me and brought me a high chair. The service at the Holiday Inn Express was excellent and I am grateful to the staff for being so kind and helpful. June 11, 2014
Rated 5.0 out of 5.0 by Awesome stay at Holiday Inn Express This is a great place to just relax and unwind - the staff are very acommandating and very nice and pleasant - A shout out to Sharon who help me secure a room at the last moment when I didn't have a reservation. She was very pleasant and very helpful. I would definitely stay at this facility again. Thank you Sharon for your help and assistance. Mr Dickerson June 10, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Would definitely stay there again. The front desk staff was great. June 9, 2014
Rated 4.0 out of 5.0 by Excellent Room was very tight on space - and no outlets near the desk. Overall it was an excellent stay June 9, 2014
Rated 5.0 out of 5.0 by choice breakfast and friendly staff the convenience of onsite breakfast with plenty of choices is a plus. Saved us lots of precious morning time. The room is a little smallish, but cozy with comfortable beds. I recommend this hotel June 5, 2014
Rated 4.0 out of 5.0 by I Plan To Return Anyone who is stayed at a Holiday Inn Express before should know what to expect, and expect to get it here - good, friendly service; a decent hot breakfast; clean, comfortable rooms. I love this location. A wide variety of places to eat can be found, the coliseum is walking distance and on the same side of the road, target is right across the street, and more. For breakfast, they had this wonderful automatic pancake maker. I was in heaven with that thing. Good eating and, unlike waffle irons, there's no room for people that came before you to make a mess. God variety of food to go with it - the cinnamon rolls were always room and plentiful. I wish they did breakfast until 10AM even on weekdays but, that is the norm in my travels at nearly every hotel so, I didn’t ding them for that. The hotel staff loses a half star for not acknowledging that I was a rewards club member. Outside of that, they were wonderful, knowledgeable, and very helpful. The elevators felt suspect at times. I'd like them to fix that. Overall, it was an excellent experience. Might be the best Holiday Inn Express I have stayed at to date. I plan on making a return trip to this area in the future, and will look at the available rates for this hotel before I consider any others. June 5, 2014
Rated 5.0 out of 5.0 by Good for the price The hotel is located in a great area, everything was is need is there, shopping, restaurant close to Virginia Beach, Williamsburg. Good and clean beds, good breakfast, nice and friendly employees. April 17, 2014
Rated 5.0 out of 5.0 by One of the Best! We stay at many Holiday Inn Hotels through our travels each year. This is by far one of the best! The staff is friendly and its a good, clean place to stay. I enjoy the people at atmosphere on each trip back to the Newport Area. April 17, 2014
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