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Rated 4.6 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Great hotel experience all the way around. Very friendly staff, each and every one. Whether it was maintenance, housekeeping, or Front Desk, they all were exceptionally nice. The hotel and rooms were kept very clean. The location was close to Hampton Coliseum, as well as many shops and restaurants. Would definitely choose this hotel again if in Hampton. October 24, 2013
Rated 5.0 out of 5.0 by Great Place! :0) This is an excellent place to stay!! This was my second stay with the Holiday Inn Express @ Hampton. Harmony has an excellent personality!! I stayed here over a month ago and it was excellent then and even better now! Thanks again; Ms. Donna! October 14, 2013
Rated 4.0 out of 5.0 by Comfy room once we moved Very happy with the customer service here. We checked into our room and I noticed it kind of smelled like wet dog. It was pouring outside so I thought it was just the humidity. A while later I noticed the rug soaked by the A/C. Come to find out, the A/C was leaking. Thankfully I had picked my bag off the floor near the A/C unit a few hours before. Upon notice of the leaking A/C, they moved us down the hall to an equivalent room. They promptly went to repair the leaky A/C in our old room. The new room smelled fresh and was nice and dry. Slept great, sheets were comfy. Shower head was very short (I'm 5'10" and really had to bend my knees to wash my hair). Hotel staff was very friendly and kept the place tidy. The elevators however looked old and we joked that we might get stuck in them. October 14, 2013
Rated 5.0 out of 5.0 by Quiet, clean and relaxing We were in town for Parents Weekend at Hampton University. This hotel was very clean, we had a room on the 3rd floor and it was nicely laid out, with a tall wardrobe to store clothes. The bathroom was small but also very clean. Only downside (no fan in the bathroom). Free wifi and a nice T.V. The King Bed was very comfortable. We had a sofa bed, which we did not need. Room would have been cramped with additional person. Staff greeted us cheerfully, explained the breakfast in the morning. We saw a group of teens enter the hotel right before we got to the desk and was a little nervous. However, we never heard them. We like the Holiday Inn Express brand and this location met our expectations. October 9, 2013
Rated 5.0 out of 5.0 by Great stay Since this property has been renovated, it is a great place to stay. The room was very comfortable and the breakfast was great. My only complaint, which is not much of a complaint, is that the treadmill is fairly old and there is only one of them. However, it did the job. October 8, 2013
Rated 5.0 out of 5.0 Hampton Holiday Inn Express Staff creates a caring and comfortable atmosphere. We will stay there every time we visit Hampton. October 6, 2013
Rated 4.0 out of 5.0 by Good location and comfortable room Liked the location and room. Was able to visit my brother and his family. Good location to route 64 and 664. Would recommend you location to other travelers. September 30, 2013
Rated 4.0 out of 5.0 by Excellant I had a great experience with my stay at this hotel,and would recommend this hotel to my friends.It was conveniently located to both my sisters one in Hampton the other in Newport News. I found the staff very friendly and helpful > I even locked my key in the room and they took security measures before they let me back into the room,I appreciated this very much. September 22, 2013
Rated 5.0 out of 5.0 by This is how you do it After moving from one bad hotel to the HI was such a great reward. Everything was wonderful. The location was close to whatever you wanted or needed. I wished I had booked both my nights stay at this Holiday Inn. September 6, 2013
Rated 4.0 out of 5.0 by Great Experience Although my stay was only overnight I had fantastic experience. September 5, 2013
Rated 5.0 out of 5.0 by Awesome Experiene We totally enjoyed this property for check-in, housekeeping and checking out! An awesome staff working at this property! September 3, 2013
Rated 2.0 out of 5.0 by Once is enough . . . Stayed in this place several nights just because I didn't want to move but will not stay here again. My room had a window A/C unit which seemed to either produce air that was too cold or too hot, or just act as a fan. Without the unit running it was too easy to hear the folks in the hallway or in the next room. The hotel is also positioned in such a place that one can only enter from one direction. If you are on the wrong side of roadway you must drive some distance before you can make a u-turn to get back to the hotel entrance. Not convenient! Just another reason I will not stay here again. September 3, 2013
Rated 1.0 out of 5.0 by Worst Holiday Inn Express experience ever!!!! It was so hot every where in the hotel including the rooms. We turned the air on but it didn't help. The bathroom had no fan and one shower made the bathroom a sauna for the next few hours. The beds were small and uncomfortable. I love Holiday Inn Express and am a loyal customer but I won't ever stay there in Hampton Virginia again! September 2, 2013
Rated 5.0 out of 5.0 by Location was great! I was here because I was dropping my daughter off at college (Hampton U). Upon arrival staff was very friendly. Location of hotel was awesome for what I was there for. Th school was about 10mins from hotel if that. There is a shopping center right across the street. Target and every store you can image was there. right down the street is another shopping center with lowes and places you can eat like chick fila etc, walmart not that far as well. The breakfast was ok. Didnt really mind that it was just ok because the waffle house was right next door and my husband loves the waffle house. Room was stand 2 beds however bathroom was nice and clean I wish the room had a separate or bigger sitting area. beds were comfortable. Rate seem a little inflated I think because there were several ppl there to drop there kid off as well. Had a problem with the toilet I informed front desk and they resolved the problem immediately. Overall i would stay again. August 30, 2013
Rated 1.0 out of 5.0 by Nice hotel but incompetent employees This was a nice hotel. However, I will never deal with this establishment again. I prepaid two rooms. I called Holiday Inn to add another reservation because I was coming a day earlier. The operator booked the wrong date and I now had two reservations for the same date. I called back to get this corrected. I had to be transferred to a manager because it was an advanced payment reservation. The manager corrected the problem, so I thought. Upon check out, we were being charged for all of the rooms again including the incorrect date reservation. When the manager "fixed" the issue, she cancelled my reservations and combined them into one reservation, but neglected to transfer the money over. The manager at the Hampton hotel, Darryl, was great. He deserves a bonus. It took a LONG time but he finally figured out the problem and all charges were removed from my account. Oh and another thing, I was travelling to the hotel from NYC and told them that I will be arriving around 3:00 or 4:00 in the morning. I arrived at the hotel around 5:00 am. I was marked as a no show in the system. The clerk reinstated the reservation, I was charged for that too, and gave us the key card to the room. What a surprise we got when we opened the door and the room was already occupied!!! I am sure the occupants of that room were not happy either. Although the Hampton hotel and staff were pleasant, I will never patronize any Holiday Inn establishment again. Having to leave my child at college was enough stress. I did not need or want the extra stress that I endured due to the incompetence of the Holiday Inn staff. Not to mention I paid a full day rate for a room that I was in for 2 hours because I had to be at the school at 8:00am on Friday. August 29, 2013
Rated 5.0 out of 5.0 by Hampton Very nice hotel and staff. I enjoyed my stay and would recommend this location. August 9, 2013
Rated 3.0 out of 5.0 by Good Basic Hotel The staff was very nice and helpful. Morning breakfast was above average. Location was good for us. Nice refurbished hotel; good to see buildings used; rather than just building new! August 2, 2013
Rated 5.0 out of 5.0 by Very Nice! First time ever in this area and at this HI and was very impressed and would definitely go back again! There are other chains in the area but I have to say, you can't go wrong at this Holiday Inn!! July 31, 2013
Rated 5.0 out of 5.0 by Great breakfast service, very friendly The breakfast service and food was above expected. Staff was very helpful and kept the breakfast area spotless. Very friendly July 31, 2013
Rated 4.0 out of 5.0 by Good stay Got in late and left early but my stay was clean and very nice. July 30, 2013
Rated 5.0 out of 5.0 by Another great stay! Stayed here for a business trip, great place to stay and highly recommend. July 26, 2013
Rated 5.0 out of 5.0 by EXCELLENT PROPERTY for any type of stay Stayed here for a business trip. EXCELLENT PROPERTY, HIGHLY RECOMMEND! July 26, 2013
Rated 5.0 out of 5.0 by great service. front desk staff very helpful and friendly Very pleased with staff and room was very comfortable. July 23, 2013
Rated 5.0 out of 5.0 Very friendly staff Very friendly staff, clean rooms and comfortable. Have never seen so many smiles at a Holiday Inn Express.. July 19, 2013
Rated 4.0 out of 5.0 by Friendly Staff This was my 2nd stay at this hotel and the staff welcomed me back. The rooms were clean and comfortable. My only complaint would be the breakfast leaves a lot to be desired. I honestly couldn't find anything down there I wanted to eat. The bagles were hard, the eggs didn't look appealing, honestly disappointed. July 18, 2013
Rated 5.0 out of 5.0 by Great Staff and Hotel When taking my team on road trips, I make sure that the Holiday Inn Express is the first hotel I contact for availability. The staff was great and friendly. The rooms were very comfortable and quiet. The team enjoyed themselves especially the swimming pool. I will recommend this hotel to anyone. July 8, 2013
Rated 5.0 out of 5.0 by breakfast breakfast was more bang for my buck thank youfor a great stay and meal July 8, 2013
Rated 5.0 out of 5.0 by Great beds, great location My wife and I attended the 46 annual Hampton Jazz Fest, this was our first time and this Holiday Inn was in the perfect location. The staff was great and the room was fantastic. The bed wasgreat as well, we have already booked this hotel for our next event in Hampton!!!! July 4, 2013
Rated 1.0 out of 5.0 by Roach Motel fair service This facility fell short of our expectations in several areas: No hot water during the night and early mornings. The breakfast choices and quality were poor. The overall stay and price were not compatable. There were roaches present in the bathroom .I would not recommend this hotel. July 4, 2013
Rated 4.0 out of 5.0 by Great staff!! All staff were very friendly and accommodating. The room itself was a bit small - not much room to move around. July 3, 2013
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