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Rated 3.8 out of 5 by 100 reviewers.
Rated 4.0 out of 5.0 by 前台员工亲切 前台员工亲切,乐于助人。客房整洁干净,卧床舒适。电梯略显老旧。稍显逊色则是早餐,品种不够吸引人,遇到后来客人抢座情况。另外酒店没有微信等新媒体工具,外地客人查询相关信息时略显不便。 September 24, 2014
Rated 5.0 out of 5.0 by 很开心的住宿体验 中秋去杭州 全家带着老爸和闺女 全城酒店客房告急 最终选择了假日 酒店虽然在高架旁,但不算吵,也有停车场,也算方便,旁边过街不远就有美食街,这是惊喜,旁边的一个街区甚至有母婴店 虽然不在市中心或景区 也度过了愉快的旅行 PS 床和枕头很赞 设施很全 双含早小朋友吃得很饱 September 19, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service I like the service, they can provide a good arrangement and provide a good suggestion, it's help me a lot September 15, 2014
Rated 5.0 out of 5.0 by 性价比高,前台热情 杭州洲际很多,这家性价比很高,开店时间也长,各方面磨合比较到位,很适合商务出行,前台MM服务赞一个。 September 5, 2014
Rated 5.0 out of 5.0 服务一流 工作人员非常专业,从进门的第一刻开始就能感受到工作人员极佳的服务态度,床铺舒适,硬件条件非常好,酒店干净舒适,且当遇到问题的时候解决问题速度非常快。 August 31, 2014
Rated 5.0 out of 5.0 by 前台接待热情,房间舒适 前台接待很热情,办理入住和退房手续效率高,房间入住很舒适,各种用品很齐全,质量也还可以,早餐质量很好,种类很多,服务态度很好,很满意。 August 25, 2014
Rated 4.0 out of 5.0 预订 预订时,酒店预订部员工无法查询出我以前的入住记录和房费价格,沟通解释了很久才得到解决。希望能够改正,在下次我们客人报上名字之后就能查询到以前的入住记录及相应的价格。 August 23, 2014
Rated 3.0 out of 5.0 by 房间太吵,员工业务不熟。 1.因为南边靠近高架桥,北边靠近海外海皇冠的空调机组和厨房风机,噪音很大,因此窗户隔音措施应该进行加强。否则噪音太大了。 调换房间后,该房间烟味很重,服务人员解释该房间为吸烟房间,因此有烟味。后来我发现卫生间的换气扇已经损坏,根本没有办法将室内的空气向外排除、换气。 2.智选假日规定,可以免费为提供12岁以下儿童提供一份早餐。但是工作人员却要求我为小孩支付早餐费,称酒店规定6岁以上就需要支付餐费。希望酒店能将公司规定培训到位。 August 20, 2014
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