Rated 3.6 out of 5 by 86
Rated 5.0 out of 5.0 by klm1 Good Service
Only stayed over night but was clean and had good service
July 8, 2014
Rated 5.0 out of 5.0 by Randy60 Staff & service
We were disappointed to find no fridge was available when we got to the hotel room when we had booked the same kind of room earlier in the week. My husband called and was disappointed to find out the room we booked did not have fridges. After talking with Austin at the desk, we were pleasantly surprised a little later, he brought up a fridge for us to use!! Very nice stay and will stay again because Austin listened and helped us!
July 7, 2014
Rated 3.0 out of 5.0 by county seat guy on way home from road trip
Hannibal was experiencing water boil order at time of our visit. Staff was careful to note which water source was drinkable. Signage was on front door and registration desk. Staff offered bottle water but said if more needed it could be purchased at a store. Room toilet tank would not fill each time. Seemed to be float valve stuck. Managed ok with only one night stay. First thought it was related to boil order and city using water reserve sources causing low pressure. Then realized, no it was a room mechanical malfunction. Reported it to the staff on check out. They made immediate note for repair.
July 3, 2014
Rated 3.0 out of 5.0 by Joba1933 Hannibal HI Express
This is below average, only place to stay in Hannibal! The place needs repair and updating. Breakfast is fair, only where else does a person stay? Glad for the Drake restaurant next light toward town. Wish the owners would upgrade. And, it's the best place to stay within 50-75 miles. enough
July 2, 2014
Rated 4.0 out of 5.0 by DREAMY COMFORTABLE BED - POLITE PERSONNEL
WE DID HAVE A NON SMOKING ROOM THAT WAS VERY NICE. HOWEVER, THE HALL SMELLED OF SMOKE. WE WERE TOLD THAT BY THIS TIME NEXT YEAR THAT THE ENTIRE HOTEL WILL BE NON SMOKING. WE WILL STAY THERE IN THE FUTURE
July 1, 2014
Rated 5.0 out of 5.0 Great linens
Of the three hotel chains we stayed with in the last 10 days, this had the best sheets and towels of them all.
June 29, 2014
Rated 2.0 out of 5.0 by dhaz small and basic
We typically try to stay at Holiday Inn Express as we travel. This was by far the smallest room that we have ever stayed in. We have 5 people and stated they could accommodate us with a rollaway bed. When they did bring a rollaway up to our room, there was no space for it. The guy stated that we just needed to move the table and chairs into another corner of the room to fit this bed and then left. We had to move the furniture and once set up there was barely enough room to move around in the room. The room was clean but definitely could use some updating.
June 29, 2014
Rated 4.0 out of 5.0 by Jim 470 Average
Too far from downtown activities. Light from parking lot show through window.
June 29, 2014
Rated 2.0 out of 5.0 by Robert1950 Average Stay
City was under a boil order the night I stayed there which was not the fault of the hotel but detracted from my stay.
Room had 3 ash trays in it and smell of cigarette in the air.
Television reception quality was excellent
June 27, 2014
Rated 3.0 out of 5.0 by putts Too high priced for amenities
Paid double here. All hotels in the area were just as nice and were half the price. No fridge or microwave and all other services were just average.
June 16, 2014
Rated 4.0 out of 5.0 by tnpacker24 Comfortable bed, great service
Checked in late, so got one of the last available rooms. Bed was comfortable, A/C worked well, room was clean.
Bathroom appeared to have been remodeled by someone who didn't know how to work with tile. Poor job.
Breakfast selections were plenty, food was tasty. Plenty of seating.
June 14, 2014
Rated 5.0 out of 5.0 by Mammamia1 very nice
Would have liked a fridge in room and a microwave too.
June 10, 2014
Rated 2.0 out of 5.0 by D.P. Disapointed in Hannibal
Too expensive for the service. I have stayed at the hotel just on the corner from this with MUCH cheaper rates and got much better service including breakfast.
June 8, 2014
Rated 5.0 out of 5.0 by whampum a little extra customer service
I needed a refrigerator and since most of the holiday inn properties have them standard, I did not think to check this hotel.
When I mentioned this to the desk clerk after looking at my room, she solved my problem in 5 seconds by moving me to a room with a kitchen. The hotel is beautiful and the customer service
June 3, 2014
Rated 3.0 out of 5.0 by sumaxp updated status of inn
i don't think this inn was as updated as most. the bathroom was done poorly which made it look not as clean.
May 28, 2014
Rated 4.0 out of 5.0 by 2honey good pillows
We found this hotel better than the average Holiday Inn Express we had recently stayed in.
May 17, 2014
Rated 4.0 out of 5.0 Good
Good play to stay ! Would stay again.I will be staying there again this fall.
April 22, 2014
Rated 2.0 out of 5.0 by customer345543 Holiday Inn really needs to Step it up, Not a great Stay
Parking was small and very overcrowded.
Check in: Girls at the desk were very polite and friendly, but there seemed to be a a lot of confusion over what rooms were open, and who was in what room, or did they just out someone in room.
I was to be working overnight till about 9am and asked for a late check out, so I could get some sleep before getting on the highway for another long drive.
They suggested I join this HI rewards deal and it offered members late checkouts, 2PM, great I thought!
When we were all done I asked, what time was to check out, She said latest we can give you is 12.. ??? OK.
No fridge to keep my goods for the night cold.
Paper thin walls, I could hear the couple on one side of me fighting about were they should have stayed and where they're going to eat at...
Could hear the guy on the other side complaining about what he was going to wear..
Internet, was so slow timmed out so bad finally had to tether my cellphone to my laptop, it was blazing fast compared to this..
I do networks, routers, swtiches and optical and other gear for a living. I could not even log into my devices and get configs, text only, no graphics...
Pings and traceroutes looked like something I'd expect to see in a 3rd world coutry...
Housekeeping: Keep in mind, Earlier I said I was told I could get 2PM check out, but then they changed it to Noon...
House keeping, bangs on my door at 10:00am sharp... I told them I was sleeping and had a Noon checkout.. They said they were sorry and went and banged on the next room.
10:25, they banged on the door again, again, I told them I was sleeping and had a Noon checkout.. They said they were sorry and went and banged on the next room....
I figured I was not getting any sleep so I got up got my stuff ready figured I shuld get a quick shower... 11:30am, while I was in the shower, House keeping banged on the door again... Since it was so important that they get in there, I yelled, I'm in the shower, come on in... They said they would come back...
I travel alot for work, I'd say three to four days a week most weeks. I won't stay there again. There are far too many choices that are much better and some even cheaper..
April 17, 2014
Rated 2.0 out of 5.0 by Xfatman Should have been Noted some How.
I'm a loyal HI Express guy, mainly due to their business friendly internet and room size.
I travel and do training/certifications with a full mobile office. Computer, printer-fax-copier, camera and laminator plus personal electronics. Thus the internet is a must plus a good night rest.
Well it seems they are remolding this hotel. It seems that they do things a little different in Hannible. Some examples are like leave the doors from the bathrooms that are being remodeled leaning in the hallways and yes blocking the door to your room. Then they seem not open or air out the area after paint, the smell is quite evident and effects the ability of a good nights sleep. Of course the painters showed up a little after 7 and yes it is true they waited to start until 7:59.59 AM but had the paint cloud going strong at 8:00.33 AM. BUT...the show stopper was the internet when working was so slow I thought I was in dial up land but it did not matter it only worked about 7 to 8 mins in an hour.... It would have been nice to have known the hotel was such a mess...
March 23, 2014
Rated 3.0 out of 5.0 by DJ1969 kinda bummed
I want so badly to be a loyal IHG person, but I can't. This one fell right in line with my other IHG property experiences (all Holiday Inn Express). Terrible internet. A POOR, POOR, POOR attempt at breakfast. I travel over 100 nights a year and stay at Holiday Inn Express tiered hotels for work.....Holiday Inns have the worst internet and breakfasts. Kinda important for business travel on a budget. This room didn't have a desk either.
I won't be in a hurry to return to this location.
March 11, 2014
Rated 3.0 out of 5.0 by Travis87 Room needed work
Only stayed here because my reservation at the Holiday Inn in Quincy, IL was made for the wrong date by my travel agency.
I was told that I received the last remaining room in the hotel. Unfortunately, this was a smoking room which is definitely not my preference, but if it is all you have left, I understand. Wall paper in the room was bubbled and coming off the wall in locations. The floor of the shower felt like I was going to go through it.
The overall cleanliness of the room wasn't bad, but still could have used some work. Will be sure to make reservations for the Holiday Inn in Quincy next time and get full confirmation that my reservation went through.
February 24, 2014
Rated 4.0 out of 5.0 by Emeri Great service
We stayed here for one night. The man working the desk was great! He told us about different things, including how Pizza Hut would deliver our pizza to the room. We had been driving all day and it sounded good just to have someone bring us a pizza. We got a large, didn't have to wait long, and it only cost $15.00 including our tip. The room was nice, but it doesn't have a refrigerator. The bed were comfortable and we got a good night sleep. The breakfast in the morning was fine. I'm not crazy about the omelette, I've had them before at another Express. I did like how the breakfast room was divided into little sections, which were cozy.
February 6, 2014
Rated 1.0 out of 5.0 by Single Dad Weekend Retreat
I took my daughters there for a weekend away from everything. When I went to check in the front desk asked me "Why I was staying so long, there is nothing to do in this town." I wasn't sure what to think of this. I have stayed at many hotels and have never had this happen. I thought the room was over priced for what you get. I also noticed black spots on the ceiling over the shower in the paint. The last disappointment was the pool. This was part of the reason I chose this motel. For being an indoor pool it was very cold. No matter how much you moved around you couldn't warm up. It was that way all three nights that we were there. I would recommend the town but not the motel.
February 5, 2014
Rated 5.0 out of 5.0 by Gibbies Wonderful staff!!
Everything was wonderful about this stay!! From the staff helping us figure out the tv (kids pressed buttons and lost tv channels) to staff sending our bag home after we forgot it. Will definitely stay again.
January 11, 2014
Rated 3.0 out of 5.0 by Rita Jo Holiday Inn Not Impressive
The desk clerk acted like he had just got out of bed. He did not ask if we were reward cardholders. Did not tell us what type of rooms were available. They had a sign at the counter saying if no one was there to call "0:". Everytime we passed the front office there was no one there. Also, the breakfast was good, however, was not hot. The room was nice but outdated. We could definitely see the difference between this hotel and the hotel that we stayed at in Festus, MO. That was a newer hotel and the front desk person was fantastic. We love staying at Holiday Inns and Holiday Inn Express but if we come back to Hannibal, MO we probably would not stay at this hotel.
January 1, 2014
Rated 1.0 out of 5.0 by Gisal Low Rating
We were told on the phone that this hotel was 4 years old. Very poor condition. The bed was fair as for comfort. The room was not clean, carpet was very dirty and dusty everywhere. The bed skirt was probably new right out of the package which was very wrinkled and messy. The TV was the smallest that we have ever had at a Holiday Inn Express. Overall, we will never stay there again nor recommend this Holiday Inn Express. By the way we always stay at Holiday Inn Express and are Priority club members. All others are much more superior to this one.
December 29, 2013
Rated 5.0 out of 5.0 by SarahMO Great Hotel
I enjoyed the friendly staff and convenient location. There was a hot breakfast every morning and the variety of choices allowed me to have a good breakfast every morning. This is a great help when traveling for business & ensures a good start to my day. I would stay here again.
November 19, 2013
Rated 4.0 out of 5.0 by Caitriona A decent place to sleep
Overall the room was fine, and I didn't notice any issues even being right next to the ice machine. The front desk clerk was friendly and the room was clean.
As I travel on business, usually if there is a safe, clean room and a decent breakfast, I'm good to go. And, I was good to go here.
November 16, 2013
Rated 5.0 out of 5.0 by sue33 Helpful Staff
The person working the desk when we arrived was super helpful. I did not know my loyalty number and he looked it up for me. Also he was able to help out with our pizza delivery. I am sorry I do not remember his name. He does a great job of making your guests feel welcomed.
We did end up on a floor without an ice machine which I find very inconvenient.
October 10, 2013
Rated 1.0 out of 5.0 by Dan3333 No, don't stay here
This property should not be a Holiday Inn. Much cheaper hotels in town that are equal or greater value. Will not stay again.
September 27, 2013