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Rated 4.4 out of 5 by 441 reviewers.
Rated 4.0 out of 5.0 by Good for the Price Convenient location, reasonably priced. Nice pool. Staff very friendly. July 30, 2015
Rated 5.0 out of 5.0 by Shuttle to airport - priceless! We were on our way to Mexico for vacation, very early flight. So we stayed at the Holiday Inn Express (as we always do) to take advantage of their parking and shuttle service to the airport. Our car was safe - we got to the airport in plenty of time for our flight. On our return, called the number provided us and within 15 minutes - boom! The shuttle arrives, picks us us, and soon we were on our way home. We will continue to use the Holiday Inn Express for our travel needs. The drivers both times were extremely friendly and helpful with our luggage. The staff at check in and check out were equally gracious. Thank you. July 29, 2015
Rated 5.0 out of 5.0 by Pleasant My overall stay was comfortable. The front desk staff was amazing, they made me feel importance and met all my needs with a smile. July 26, 2015
Rated 5.0 out of 5.0 by Nice Room We stayed during what appeared to be a very busy weekend. However, we did not have to wait for our room and were promptly checked in. We were a little bummed that we were not recognized as IHG Platinum members, but it was extremely busy at check-in. More importantly, the rooms were clean and comfy and we had a nice stay. This is our 2nd stay at this location, and we definitely will be coming back!! July 26, 2015
Rated 5.0 out of 5.0 by Great bargain We have stayed at HIE places numerous times. Always a great experience. July 25, 2015
Rated 3.0 out of 5.0 by Room and comfort Air conditioning was noisy - kept waking us at night. We checked in too late to do anything about it. Noise should have been detected by housekeeping and fixed before a guest moved into room. July 23, 2015
Rated 5.0 out of 5.0 by Convenient Location The hotel is conveniently located to Baltimore, BWI Airport, and the Arundel Mills Shopping complex. The hotel was clean and the breakfast was great. The front desk staff were excellent and pleasant. What I didn't like was being charged a $50 fee in case we damaged the room. In all the years I've been an IHS member, never have I been charged this fee. When I checked out in the morning I asked if the fee was credited to my account and they informed me it would be 5-10 days. I didn't like that at all. Other than that, the stay was very nice. July 22, 2015
Rated 1.0 out of 5.0 by Not staying here again I travel for business often to the area and have stayed here before. Each time the service gets worse as does the condition of the hotel. There was a party in the next room, through the night and even after calls to the front desk for help, they were ignored and did nothing to quiet things. Breakfast was pathetic, over cooked, and unappealing to look at much less eat. AC in the room either was full on cold or blowing warm air, no control whatsoever. Plenty of competitor hotels in the area. Best consider them instead. I know I will! July 22, 2015
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