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Rated 4.4 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Experience This hotel was a top notch hotel with great value and great comfortability. September 3, 2014
Rated 5.0 out of 5.0 Superior service and convenient to airport Front desk staff were extremely friendly and helpful and always available. Property is clean and well-maintained. Conveniently located across from mall and casino complex. Very convenient to airport--especially if you have a rental car to return--breakfast room is a little small, but there are extra tables in the lobby. September 3, 2014
Rated 5.0 out of 5.0 by Generally good service Coffee pot was not emptied and grounds were still in the pot the next day. I left both empty and cleaned up when we checked out. I left a note to the cleaner about the situation to indicate why the gratuity was minimal. September 2, 2014
Rated 5.0 out of 5.0 by Wonderful shuttle service From the initial pickup at the airport to the daily ride to the Amtrak/Marc station for trips into Washington,Dc, it was so easy. August 24, 2014
Rated 5.0 out of 5.0 by Our stay in Baltimore Excellent Staff! Our stay was comfortable and the staff were all friendly. August 23, 2014
Rated 5.0 out of 5.0 Best customer service experience I arrived after 5:00pm after having waited at the airport for shuttle, per reservation person who booked the appointment, failed to say I needed to contact the hotel. When I saw the shuttle go by, I called to complain and was warmly received by a young lady who said, I needed to call but she would send him right away and she did. By the time I arrived I was completely stressed, but the full smiles that met me put me right at ease. I was checked in my a most charming young man, excellent customer service, and he referred to me thought my stay by my name, as if I was the only guest. Thank you to the evening team, from the shuttle driver on! August 23, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean This Holiday Inn Express provides consistently excellent service and a clean August 21, 2014
Rated 2.0 out of 5.0 by sample A/C unit made it very, very difficult to sleep, room was too warm. August 18, 2014
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