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Rated 4.4 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by Comfort Had a pleasant stay, great night sleep, very comfortable bed and pillows. November 15, 2014
Rated 5.0 out of 5.0 by most enjoyable comfortable, convenient and excellent service. the shuttle service outstanding. The front desk was very helpful in suggesting points of interest. November 14, 2014
Rated 1.0 out of 5.0 by Rewards Club Members won't earn points here Kevin who was working front desk was AWESOME. Unfortunately the positive experience ends there. November 14, 2014
Rated 4.0 out of 5.0 by Comfortable living quarters Comfortable living quarters. The television service was not up to par. Nearly everyone has High Definition TV. Some family members spend exceptional amount of time watching television. We loved the area and plan on returning very soon. November 13, 2014
Rated 3.0 out of 5.0 by Poor Front Desk Customer Service When I made the reservation, we requested a roll away bed. This note was placed under special requests portion of the reservation. When we arrived they could not supply the bed because it would present a fire hazard, which is completely understandable. We later placed a request for extra sheets so that I could sleep on the floor. I don't recall his name but a young, black male at the front desk said there were NO SHEETS available because the hotel was fully booked. So are you telling me that you don't have the amenities for a fully booked hotel? You don't have sheets in a building that has a bed in nearly every room? His answer was an astonishing NO. I later dealt with a different front desk clerk who went to the back room and grabbed some extra sheets. Amazing! In addition, a minor issue: the coffee packet in the room was already open prior to our arrival. The cleaner never put a new one. The breakfast had a couple issues. Microwave soggy bacon and dried out sausage. Orange juice was watery. Pros of this hotel. The room was clean. Free Wifi, Good size refrigerator. Nice gym. November 12, 2014
Rated 5.0 out of 5.0 by Near BWI/Timbuktu Good location. Comfortable accommodations. Friendly, attentive, competent staff. November 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay The Room was very comfortable and clean. Excellent staff. They were very attentive to my needs. November 11, 2014
Rated 5.0 out of 5.0 by Great Place To Stay This was the second time I have stayed at this Holiday Inn Express and have been pleased both visits. The location is excellent for access to BWI as well as Maryland Live and the Mall. Breakfast is an added bonus and has good food choices. Would highly recommend. November 9, 2014
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